vmware : built for the fast lane
DESCRIPTION
Le cabinet d'études Vanson Bourne a interrogé pour cette étude 1.800 décideurs informatiques et 3.600 employés d'entreprises de plus de 100 salariés au Royaume-Uni, en France, en Allemagne, aux Pays-Bas, en Italie, dans les pays nordiques (Suède, Norvège et Danemark), en Russie et au Moyen-Orient (Arabie Saoudite et Émirats Arabes Unis) avec une approche mélangeant appels téléphoniques et questionnaires en ligne entre mars et avril 2014.TRANSCRIPT
VMware: Built for the Fast Lane
Executive Summary
2
VMware: Built for the Fast Lane – Executive Summary
Contents
About the research 3
Objectives 4
Overview 4
Key Findings 5
Peer pressure: the demand for more modern IT 5
A five month gap sitting between business and IT 7
A fear of being overtaken 8
A perceived talent deficit 9
Summary 10
About VMware 11
About Vanson Bourne 11
3
VMware: Built for the Fast Lane – Executive Summary
About the research
• The VMware Built for the Fast Lane study
was conducted on behalf of VMware by
specialist market research agency Vanson
Bourne
• 250 IT decision makers (ITDM) and
500 office workers were interviewed in
each of the UK, France, Germany, Italy,
Netherlands and Nordics (Sweden, Norway
and Denmark). 200 ITDMs and 400 office
workers were interviewed in Russia, while
100 ITDMs and 200 office workers were
interviewed in the Middle East (Saudi
Arabia and UAE)
• In total, 1,800 IT decision makers and
3,600 office workers were polled using a
hybrid approach of telephone and online
interviewing between March and April 2014
• Respondents came from organisations with
employee numbers ranging from more than
5,000 down to 100. The representative
sample was split similarly across the
following employee number ranges: 100
– 249, 250 – 499, 500 – 999, 1000 – 4999
and 5000+
4
VMware: Built for the Fast Lane – Executive Summary
Objectives
VMware commissioned the study to explore
the impact of IT complexity on businesses
as they grapple with the mobile cloud era.
The research aimed to provide a better
understanding of the challenges IT faces as
it juggles the maintenance and renovation of
existing systems, whilst looking to the future
and implementing new technology to support
their growing business needs.
Built for the Fast Lane highlights the
misalignment that has emerged between what
the business expects of IT and what it can
deliver, as well as the ramifications this carries
for the broader performance, competitiveness
and growth prospects of organisations.
Overview
The study found that throughout Europe,
the Middle East and Africa (EMEA) there is
a significant gap existing between what the
business wants and when IT can deliver it. This
comes within the context that businesses are
under real pressure to modernise and future-
proof their IT infrastructures, as more agile
companies challenge established players and
react with greater speed to the changing pace
of business.
For those ready to adapt, the mobile/cloud
era has created a huge opportunity for
innovation and growth, delivering greater
flexibility, control and speed to market. Many
organisations, however, are still struggling to
realise this opportunity.
What this study highlights is the pressure
modern IT departments are facing today, the
driving factors behind this and the implications
on the growth potential of companies. Bridging
the gap between IT and business will be crucial
in resolving this and will require a combination
of investment, greater internal alignment and
having exactly the right talent. With these
elements in place, companies can capitalise on
the new era of IT and take back the advantage
in the hotly contested race for growth.
5
VMware: Built for the Fast Lane – Executive Summary
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
Key Findings
Peer pressure: the demand for more
modern IT
Over two thirds (69%) of IT decision makers
(ITDMs) in EMEA state their departments are
under pressure from the CEO, CTO or board
to modernise IT within the next 12 months.
The race for change is on: this pressure is felt
across the whole of EMEA, particularly by IT
departments within Russia (85%), Sweden
(80%) and the Middle East (76%).
Those departments that are being tasked
with modernisation are specifically being told
to focus on reducing the cost of IT (50%),
increasing the mobility of the workforce (43%)
and moving more infrastructure to the cloud
(40%).
The priorities IT departments have been
tasked with when modernising IT
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
6
VMware: Built for the Fast Lane – Executive Summary
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
What is all this in aid of? Businesses anticipate
increased employee satisfaction (34%),
improved responsiveness to customers (33%)
and uplift in staff productivity (31%) as the
main benefits derived from more modern IT
infrastructure and resources.
The areas most likely to be impacted as IT
is modernised within organisations
Is this achievable? There’s a mix of confidence
throughout EMEA as to whether there is
enough allocated budget and resource to
achieve the task at hand. Some ITDMs are
confident they’ve got what is needed (75%
of German ITDMs and 63% of Italian ITDMs
think this is the case) although others are in
a less fortunate position (only a third of UK
ITDMs feel they have the required budget and
resources to modernise their IT).
What ITDMs in EMEA do have in common is
the recognition that an inability to effectively
modernise IT will detrimentally impact business
performance. 92% see at least one negative
implication stemming from this inability,
ranging from reduced staff productivity (40%)
to reduced likelihood of innovation across
all departments (38%) and increased cost
of management and maintenance of legacy
systems (36%).
With the mobile cloud era transforming how
businesses need to operate, bringing the
opportunity to innovate and work in new ways,
it should come as no surprise that ITDMs are
recognising the impact of not being able to
adapt and modernise.
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
7
VMware: Built for the Fast Lane – Executive Summary
A five month gap sitting between business and IT
Adding to the pressure ITDMs are feeling is the fact that two thirds (65%) believe an average time
lapse of five months exists between what the business wants and when IT can deliver it. This is
consistent throughout EMEA; in fact 80% of ITDMs in the UK think it’s the case. The ‘lag’ of IT
delivery behind business expectations rises to six months in the Netherlands and Nordics, and as
much as seven months in the Middle East.
Within the context of continued business competition, an ability to respond quickly to changing
market demand is paramount – any delay in IT delivery should be a concern for businesses.
This misalignment, predictably, has significant ramifications for the performance, competitiveness
and growth prospects of organisations. Specifically, ITDMs believe the five month time lapse will
directly lead to a reduced likelihood of innovation across all departments in the business (39%),
reduced staff productivity (36%) and loss of customers to more agile competitors (33%).
Notable implications IT decision makers believe the gap between
business and IT will result in
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
8
VMware: Built for the Fast Lane – Executive Summary
A fear of being overtaken
There is also a hint of David vs. Goliath within this EMEA picture of business and IT. The research
found that one in two (55%) IT decision makers recognise that smaller competitors can more rapidly
implement modern IT and therefore react quicker to market changes. This is a belief felt most strongly
in the UK, with 71% of ITDMs supporting the notion.
As a result, nearly three quarters (73%) of these respondents felt either concerned or threatened
by such smaller businesses. This sentiment rises to 86% in Denmark and 84% in Italy, and it’s not
just ITDMs that are recognising the competition – similar levels of ITDMs believe the leaders of their
organisations also feel threatened by these more agile smaller competitors.
IT decision makers that believe smaller competitors can more rapidly implement
modern IT and react quicker to market changes
IT decision makers that feel threatened or concerned by these smaller
competitors
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
9
VMware: Built for the Fast Lane – Executive Summary
A perceived talent deficit
If these are the problems that are hitting
businesses hard in EMEA, then what do
ITDMs believe are the next steps to resolve
them? The misalignment between business
and IT needs to be addressed as a priority,
as organisations grapple with the new era of
technology and look to benefit from it.
When asked what would be essential
to closing the gap, ITDMs cited further
investment (61%) and becoming closer
aligned with business objectives (58%). They
also, however, identified the need to recruit
more skilled talent (57%) as being key, as well
as highlighting the increased prominence
of the CIO on the board (30%) and the
creation of a Digital Officer role (30%) –
demonstrating the need to have the right
people in place to ensure IT fully supports
organisations. Sweden (66%), Russia (64%)
and Norway (64%) in particular believe
skilled talent is critical.
33%36%
Graph 1 Graph 2
Headline: The areas IT decision makers believe
will be impacted most as IT is modernised
Data: sheet 10, column C, rows 14- 18 (top five)
The priorities IT departments have been tasked
with when modernising IT
Data: sheet 7, column C, rows 14- 18 (top five)
Improved
responsiveness to
customers
Uplift in staff
productivity
Fewer complaints
from staff
Improved innovation
capability within your
department
34%
33%
31%
26%
23%
1
2
3
4
5
Reduce cost of IT
Increase mobility of
workforce
Move more
infrastructure into
the cloud
Implement hybrid
cloud
Move more applications
or data into the public
cloud
50%
43%
40%
30%
28%
1
2
3
4
5
Employee satisfaction
will increase
Graph 3
Headline: Notable implications IT decision
makers believe the gap between business and
IT will result in
Data: sheet 5, column C, rows 15/16/17
Reduced likelihood of innovation
across all departments in the
business
39%
Loss of customers to
more agile
competitors
Reduced staff
productivity
Graph 4
Areas IT departments are focusing on, within the increased
time spent on cloud management and related services
Data: sheet 20, column C, rows 15/16/17/19/22/23
Managing cloud services e.g. operations or service provisioning
Evaluating external cloud services and their respective costs
Tracking off-radar cloud spend in the business
Managing non-core business services, i.e. email
Developing a cloud application for the business
Managing the resilience and security of cloud services
34%
32%
31%
29%
23%
23%
Graph 5
IT decision makers that believe an adequate amount of time is spent
dealing with the increasing demands of compliance and regulation
Data: sheet 43, row 14, column C-K
0
10
20
30
40
50
60
70
80
53% 55%50%
62%56%
45%41%
72%
38%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Graph 6
Headline 1: IT decision makers that believe smaller competitors can
more rapidly implement modern IT and react quicker to market changes
Data: sheet 15, row 14, column C-K
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
Very threatened
Threatened
Concerned
46%
21%
6%
42%
14%
4%
42%
35%
5%
41%
24%
8%
44%
29%
12%
51%
17%
7%
60%
15%
5%
41%
8%
4%
46%
20%
0%
UK France Germany Italy Nether-lands
Nordics Russia MiddleEast
EMEATotal
55% 71% 52% 53% 59% 54% 51% 50% 46%
0 5 10 15 20 25 30 35
UPDATE!
£ £
10
VMware: Built for the Fast Lane – Executive Summary
Summary
Our research shows that, across EMEA,
organisations are suffering from the gap
between what the business wants and when IT
can deliver it. This carries direct implications
for the business, impacting productivity,
innovation and the ability to compete. It also
ties into the recognition that IT needs to
completely transform its role, to become an
instrumental part in defining the strategy of
organisations and proactively drive innovation
to keep ahead of the game.
VMware has already helped IT leverage
virtualization to drive efficiencies and improve
IT’s ability to meet business expectations. In
fact, we calculate that our customers, through
adoption of VMware virtualization solutions,
realise a net saving of $10B annually*. Now,
in the mobile cloud era, IT is faced with new
challenges and opportunities, and VMware’s
journey to the Software-Defined Enterprise is
designed to offer a step-by-step transition to
thrive in response to these.
As companies make this transition, there are a
number of important steps to consider:
• Instigate a dialogue with the broader
business. If direct conversations are not
being had with those outside of IT, to
identify where the greatest savings and
impact can be made, then IT cannot help
in a meaningful way. There needs to be
a conscious alignment between business
and IT goals to deliver the outcome that
matters.
• Start small, stay strategic. Identify the
‘early wins’ within the business; those
who will benefit from change quickly and
demonstrate immediate success. Once
you show value, you’ll be in good position
to build trust, secure further funding and
momentum, and deliver impact on an
achievable scale.
• Recognise that IT is no longer just about
control and constraint. It’s responsible
for creating an infrastructure and culture
where risk can be managed in the right
way to encourage new ways of working.
Organisations should be looking to
transition to a model where at least 50% of
IT spend is dedicated to innovation, rather
than maintenance.
• Remember, this is never just about buying
software. It is people, mindsets and entire
operational models that are being changed.
The IT function must evolve to become
truly service-centric, to think of itself as
a service provider. Without this, the ‘IT
department’ of today is at real risk of
becoming irrelevant tomorrow.
Ultimately, we are in one of the most critical
times of IT over the last thirty years. The mobile
cloud era has completely transformed the way
businesses operate and is disrupting the role
IT must play within organisations. Companies
rise and fall with these waves of innovation
and the successful businesses will be those
that can adapt fastest. Every day, emergent
and more agile companies are challenging and
overtaking established players burdened with
legacy systems. Within this context, IT will be
* Source: VMware Journey Benchmark Survey, 4th Wave 2013
11
VMware: Built for the Fast Lane – Executive Summary
instrumental in taking back the advantage
and driving competitive edge in the race
for change. It’s VMware’s objective to help
organisations make a seamless transition to
become a Software-Defined Enterprise and
radically simplify their IT environment.
About VMware
VMware is the leader in virtualization and
cloud infrastructure solutions that enable
businesses to thrive in the Cloud Era.
Customers rely on VMware to help them
transform the way they build, deliver and
consume Information Technology resources
in a manner that is evolutionary and based on
their specific needs. With 2013 revenues of
$5.21 billion, VMware has more than 500,000
customers and 75,000 partners. The
company is headquartered in Silicon Valley
with offices throughout the world and can be
found online at www.vmware.com.
About Vanson Bourne
Vanson Bourne is an independent specialist
in market research for the technology sector.
Their reputation for robust and credible
research-based analysis, is founded upon
rigorous research principles and the ability to
seek the opinions of senior decision makers
across technical and business functions, in all
business sectors and all major markets.
For more information, visit
www.vansonbourne.com
VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com
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