vmworld 2013: end user computing solutions for financial services
DESCRIPTION
VMworld 2013 Muthu Somasundaram, VMware Erick Stoeckle, Northrim Bank Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshareTRANSCRIPT
End User Computing Solutions
for Financial Services
Muthu Somasundaram, VMware
Erick Stoeckle, Northrim Bank
EUC5813
#EUC5813
2 2
Financial Services Transformation
Forcing End User Computing Change
Cost Reduction Time to Market Mobilization
Automation
Forcing End-User Computing Change
3 3
Top Investments Planned in FY2013 – Financial Services
Source: Gartner March 2013; Financial Services CEO and Business Executives Survey
Top technology-
related investments
in FY2013
4 4
51%
49%
38%
35%
34%
29%
28%
27%
26%
25%
24%
23%
18%
18%
16%
IT can expedite deployment of new apps/services
Do more w/ current IT staff
Faster T2M for new services
IT can facilitate innovation & pilot projects
Rapid provisioning of end users on any device
Improved customer satisfaction
End users can access apps from anywhere
Better partnership between IT & business
Complete set of config, perform & capacity mgt tools
Better able to provide IT capacity during high volume
Ability to chargeback IT services
Standards for building apps deployed on virt environment
End users can self-provision services
Securely move services across public/private infrastructure
Able to use IT to create new revenue streams
4
Top 15 Benefits Sought
N = 101
Customers from the financial
services industry want to:
VMware Survey – Tech Validate, Blind Survey, Oct 2012 – Sample = 101
Expedite deployment of new apps and services
Do more with their current IT staff
Improve access
Financial Services Customers Seek Efficiency
5 5
Business and Technology Transformation Are Connected
Industry & Infrastructure Transformation
Data/Application Transformation
Consumption & Delivery Transformation
Legacy Apps SaaS Apps/Services Analytics New Apps
IT Today IT Tomorrow
6 6
Journey to Modernize Desktops and Applications
1980-? 2010-15
Complex & Brittle
Information &
App Silos
Industry Infrastructure Technology Transformation
Secure,
Universal
Access to
Information
We must be able to adopt the cloud in a non-disruptive
and evolutionary way
Client/Server Apps
Fully Loaded
Desktop
Hybrid Legacy/SaaS
Any Device
Secure Collaboration
7 7
Financial Services – Key Business Drivers*
* Source: IDC Financial Insights Predictions 2013
Reduce costs
and increase
efficiency
Time to market
too slow for new
products and
functionality
Security and data loss
prevention in the
mobile realm
Compliance to
financial industry
regulations
Tackling the risks
and opportunities
with “mobility”
Mergers and acquisitions,
requiring IT teams to
quickly integrate new
firms into the organization
Service availability
8 8
VMware EUC Financial Services Industry Solutions
Support business continuity planning
for desktops and applications
Eliminate re-write of applications
BYOD support
Seamlessly migrate to Windows 7
Enhanced security and compliance
Empower workforce and improve retentivity
Branch Office Desktop AlwaysOn Workplace
Support all retail bank and wealth
management branches
Extend operational excellence
to branches
Disaster recovery and business
continuity
Centralized management
of infrastructure
9 9
VMware AlwaysOn Workplace Solution
10 10
Wealth Management
Advisors
Insurance Agents
Executives
Claims Adjustors
Key User Profiles for AlwaysOn Workplace Solution
11 11
Must-Haves for Our Target User Profiles
Security
Generic or auto login, shared passwords
are not compliant
Must be lightweight yet strong
Mobility
Highly mobile workforce needs workspace that
must roam – on or off premise
Device agnostic
Availability
Desktops in the cloud demand continuous service
Planned or unplanned downtime not acceptable
for customer-facing employees
12 12
First Step – Deliver Desktops and Apps as a Managed Service
Persona
Applications
Operating System
Centralize
Management
Aggregate
Apps To Single
Workspace
Display to
Any Device
A Managed Service Model with
VMware View and ThinApp
13 13
All Apps Available from Single Desktop
14 14
VMware AlwaysOn™ Workplace Solution Design
http://www.vmware.com/files/pdf/solutions/VMware-AlwaysOn-Solution-Datasheet.pdf
• Tested / Validated
• Multi-Path
• Constant Replication
• End-to-End Redundancy
• Stateless Desktop
• Support BYOD and
Session Persistence
Across Subnets
User
authenticates
and connects
to Site A
Site A Fails
User’s View
Session
Drops/Fails
User re-
authenticates
User is
automatically
connected to
Site B
15 15
AlwaysOn Workplace Considerations
Identify and start with the right use cases
Take advantage of low cost architectures (Horizon View vFastTrack
architecture)
Understand “Content Creation” and “Content Consumption” user
profiles and select the technology (Horizon View, Horizon
Workspace and Horizon Mirage) to enable users to be highly
productive.
16 16
Benefits of AlwaysOn Workplace
Supports
unbounded
mobility
of the
end user
Secure and
compliant
workplace,
since data
and desktops
never leave
the
datacenter
“Non-stop”
service
availability
Delivers the
“last mile”
in availability
and business
continuity
Transforms
desktops into
appliance-grade
devices with
complete
support for
VoIP, video
and unified
communications
Leverages
infrastructure
of private
cloud
17 17
VMware Branch Office Desktop Solution
18 18
Key Use Cases for Branch Office Desktop Solution
Wealth Management
Offices
Retail Bank
Branches
19 19
Must-Haves for Branch Offices
Security
Must be lightweight yet strong
Localized Execution
The user experience must be on par with local
desktops at the branches
Centralized Management
Give IT the ability to manage all the branch
infrastructure from one single location
20 20
Branch Offices – Models
• Many servers local • Low reliance on WAN • Complexity, high cost • Service guarantees
Datacenter/ Cloud
Branch Office
• No local servers • Full reliance on WAN • Simplicity, low cost • No service guarantees
Serverless Branch
Datacenter/ Cloud
WAN/Internet
Branch Office
Datacenter/ Cloud
WAN/Internet
Branch Office
• 1–2 local servers • Full reliance on WAN
except for mission- critical applications
WAN/Internet
Lean Branch Full-Service Branch
21 21
Branch Office Desktop Solution Options
Availability
Low-touch IT
in the branch
Central image
management
Local execution
across the WAN
Horizon View +
Riverbed / Cisco Management Performance
Availability
Fast DR and
image recovery;
Low-touch IT
in the branch
Central image
management
Local execution
Management Performance Horizon View +
Mirage
22 22
Branch Office Desktop Solution with Horizon Mirage
Local performance with fast application response times across the WAN to enhance end-user productivity
Streamlined remote image management for physical endpoints and virtual clients to deliver just-in-time desktops and drive down operational costs
Centralized data management with policy-driven access for enhanced data security and compliance
23 23
Branch Office Desktop Solution with Riverbed
True local performance
Benefits
VIRTUAL DESKTOPS
VMware
View Manager
WAN
Steelhead EX + Granite Steelhead
Granite Core
Use Granite to “project” VDI VMs to the branch
Continue to get the benefits of VDI
Desktops are still in the datacenter from a storage, management, patching & security perspective
VDI on the LAN, not the WAN
WAN bandwidth significantly reduced - no need to be sized for VDI
Lower SAN IOPS requirement
Read/Write bursts absorbed locally
SAN sees trickled writes and a few reads
24 24
Benefits of Branch Office Desktop Solution
WAN
Resiliency:
No
dependency
on WAN
connectivity
or latency
Local
Execution:
View sessions
execute over
local LAN
Support for
peripherals
at LAN speed,
with full support
for VoIP, video
and unified
communications
Centralized
Management
via Horizon
View and
Horizon Mirage
Leverages
infrastructure
of private
cloud
25 25
VMware vSphere
EUC Solutions Build Upon the Private Cloud Foundation
Storage Compute Network Desktops Applications
Financial IT Services
27 27
Northrim Bank – Success Story with VMware Horizon View
28 28
Northrim Bank
Business Drivers for VDI
• Simplicity for business continuity
• Centralized management
• Secure mobility through VMware View and mobile devices
Business Drivers Cisco UCS E-Series blades (“Branch in a Box”)
• Consolidation of devices, lower power and cooling costs
• Consolidation of management for devices
• Lower number of physical connections but has same redundancy.
• Support for branch devices are consistent with same vendor and covers
hardware and software including VMware Hypervisor support
• Low latency for USB redirected devices on premise vs. over WAN
• Multiple Cisco routers and UCS E-Series blades per remote site for vMotion /
vSAN redundancy
• Unified Communications options within virtualized branch
29 29
Northrim Bank
Branch Redundancy Deployment
Hypervisor
iLIO
Cisco ISR / UCS E-Series
Hypervisor
iLIO
Sync
MPLS - Primary Internet - Secondary
Primary Datacenter
Secondary Datacenter
Cisco ISR / UCS E-Series
30 30
Northrim Bank
Best Practices and Lessons Learned
• Baseline your solution utilizing Login VSI to know your boundaries
• iLIO provides lower latency and higher IO on local storage. These lower
attributes also lower CPU wait time and per VM CPU was able to be reduced
to 1 with the same end-user response experience.
• Plan for VPC growth, a better end-user experience is contagious
• Have a Business Continuity Plan for VPCs either local or remote, preconfigure
the pools and train users
• USB redirect is latency sensitive ensure QoS stability for USB redirection over
the WAN. (TCP/4172 bi-directional)
• USB redirect can/will disconnect if the “Allow the computer to turn off this
device to save power” is enabled on USB root hub on local workstation
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Resources
ROI/TCO Calculator http://roitco.vmware.com/vmw/
AlwaysOn Workplace Solution Website: http://www.vmware.com/always-on-
desktop/overview
Branch Office Desktop Solution Website: http://www.vmware.com/remote-
branch/remote-branch-office
Horizon View vFastTrack Partner Architectures:
http://www.vmware.com/products/horizon-view/vmware-horizon-view-vfast-
reference-architectures
32 32
Other VMware Activities Related to This Session
HOL:
HOL-MBL-1301
Horizon View from A to Z
Group Discussions:
EUC1002-GD, EUC1003-GD
Overall EUC with Scott Davis or John Dodge
THANK YOU
End User Computing Solutions
for Financial Services
Muthu Somasundaram, VMware
Erick Stoeckle, Northrim Bank
EUC5813
#EUC5813