voipcare qmetrix for transportation
TRANSCRIPT
qMetrix for Transportation
VoIPcare qMetrix for Transportation: Introduction
Damage Inspection & Prevention
qMetrix for Transportation
The Problem: Quality Measurement in Healthcare
• Both physicians and hospitals collect quality measures
• A community hospital may collect 1500 measures
• Increasing demand by government, payers, and regulatory agencies
• Time consuming, inefficient, expensive
qMetrix for Transportation
Quality problems do not arise by accident
As Juran noted: “A principle finding has been that quality problems are planned that way, which means that the quality problems are largely traceable to deficiencies in the methods used to plan for quality. Those deficiencies are still in place. To get rid of those deficiencies we must revise the quality planning process and then learn how to acquire mastery over that revised process.”
qMetrix for Transportation
How do we measure quality?
Collect The Data – And Then – Try To Understand It
qMetrix for Transportation
The qMetrix Toolset
• The solution– Secure, Web-based applications– Interactive voice response (IVR) - Optional– Advanced data review and reporting
• The application– Complex data collection– Inspection of physical processes and data– Storage of data for integration with existing
corporate and government reporting systems
• Patent pending
qMetrix for Transportation
TAPPI SRW Committee Objectives*
• Identify damage as early as possible in the supply chain process
• Begin to process the damage event within 24 hours of awareness
• Build a lessons-learned capability to identify and reduce the root cause of damage
• Minimize the impact on operational performance
* TAPPI Damage Prevention Committee Report – April 2008
qMetrix for Transportation
VoIPcare System
IVR
PDA
Web
Visualization
Notification
Integration
Web Services
VoIPcare System
Data Collection and Processing
qMetrix for Transportation
Equipment Required
• Any type of telephone– Cell phone or desk phone– VoIPcare System
• Access to the internet– Web browser (IE, Safari, Mozilla)
• No capital cost
qMetrix for Transportation
TAPPI System - Inspections• Equipment
– Is the equipment useable for paper shipment
• Shipping Inspection– What protective measures were used
• Receiving Inspection– How did the protective measures perform
• Damage Inspection– What damage occurred to the paper rolls
qMetrix for Transportation
Equipment Inspection Diagram
RailcarFleet
EquipmentInspection
CustomerUserTable
EmptyRailcars
RejectedRailcars
Load Railcar
InspectedRailcars
EquipmentInspection
Table
EquipimentDamage
Notification
InspectionResults
DamageInformation
PhotoArchive
DamagePhotos
DamagePhotos
DamagedEquipment
Table
EquipmentNumberEquipment
Status
User ID
DamageInformation
qMetrix for Transportation
Equipment Inspection Questions
Actual Prompt Possible Responses Process Notes
Equipment Number Car InitialsCar Number
Short NameNumbers
Equipment Status Announced Status "Color"Delivering Carrier Carrier Short NameEquipment Useable Useable Yes, No
Damaged Contents Content Damage Yes, NoType of Damage Damage Type Wet, Gouged, Crushed, etc (20 types max) "Done" to move onDoor Operation Door Operate Ok Yes, NoDoor Seals Door Seals Ok Yes, No
Which Are Bad Bad Seals Left, Right, BothHoles In Car Holes In Car Yes, No
Hole Location Hole Location Roof, Floor, Left Wall, Right Wall, A End, B end, Left Door, Right Door "Done" to move onFloor Condition Floor Ok Yes, NoPhotos Taken Photos Yes, No
Car Swept Need Swept Yes, NoDunnage Removed Dunnage Present Yes, No
Information Requested
qMetrix for Transportation
Load Railcar
RollStaging
ShippingInspection
LoadCorrections
Photo Archive
ShippingInspection
Table
PaperRolls
LoadedRailcars
RejectedLoads
CorrectedLoads
ShippingPhotos
InspectionResults
Loading And Shipping Inspection Diagram
InspectedRailcars
CustomerUserTable
User ID
ReceivingInspection
qMetrix for Transportation
Shipping Inspection QuestionsActual Prompt Possible Responses Process Notes
Equipment Number Car InitialsCar Number
Short NameNumbers
Mill Order Number Mill Order NumberPrinter Name Printer Name Name "Skip" if not knownPrinter City Printer City City "Skip" if not knownShort Line Carrier Car Initials Short Name "Skip" if not knownPrimary Carrier Car Initials Short Name "Skip" if not knownLoad Pattern
Roll Diameter Diameter Number (Inches)Rolls on Floor Floor Rolls Number
Center of Gravity Calculated Center of Gravity Calculated Yes, No
Load Door Load Door Left, RightDoorway Protection Doorway Protection
Used Yes, NoTwo By Four Two by Four Yes, NoBanding Banding Yes, No
Number of Bands Number of Bands NumberAir Bags Airbags Yes, No
What Level What Level 4 or 5How Many How Many NumberApplied Vertically Vertically Yes, NoApplied Horizontally Horizontally Yes, No
Buffer Pads Buffer Pads Yes, NoKey Unit Bands Key Unit Bands Yes, No
How Many How Many NumberVoid Filler Void Filler Yes, NoRisers Risers Yes, NoCar Ready For Shipment Car Ready Yes, NoPhotos Taken Photos Yes, No
Information Requested
qMetrix for Transportation
Receiving Inspection and Unloading Diagram
ReceivingInspection
UnloadRailcar
CustomerUserTable
ProductionRoll
Staging
ReceivingInspection
Table
PhotoArchive
Railcars
UndamagedRolls
DamagedRolls
InspectionResults
User ID
ReceivingPhotos
PaperDamage
Inspection
ReceivingDamage
Notification
InspectionResults
ReceivingPhotos
qMetrix for Transportation
Receiving Inspection QuestionsActual Prompt Possible Responses Process Notes
Equipment Number Car InitialsCar Number
Short NameNumbers
Mill Order Number Mill Order NumberPublisher Name Publisher Name Name "Skip" if not knownPublisher City Publisher City City "Skip" if not knownShort Line Carrier Car Initials Short Name "Skip" if not knownLoad Shifted Load Shifted Yes, NoTwo by Four Missing Two by Four Missing Yes, No Only asked if used Two by Four Moved Two By Four Moved Yes, No Only asked if used Two by Four Broken Two By Four Broken Yes, No Only asked if used Bands Tight Bands Tight Yes, No Only asked if used Bands Broken Bands Broken Yes, No Only asked if used
How Many How Many Number Only asked if used Air Bags Deflated Bags Deflated Yes, No Only asked if used Air Bags Ruptured Bags Ruptured Yes, No Only asked if used Air Bags Touching Floor Bags Touching Floor Yes, No Only asked if used Unit Bands Fail Unit Bands Fail Yes, No Only asked if used Buffer Pad Failure Buffer Pads Fail Yes, No Only asked if used Void Filler Failure Void Filler Fail Yes, No Only asked if used Riser Failure Risers Fail Yes, No Only asked if used Load Arrive Ok Load Ok Yes, NoPhotos Taken Photos Yes, No
Information Requested
qMetrix for Transportation
Paper Damage Inspection Diagram
PaperDamage
Inspection
CustomerUserTable
User ID
DamageClaimTable
DamageRoll
Label
Roll Number
DamageClaim PDF
PhotoArchive
DamageInformation
DamageInformation
DamagePhotos
RailroadWebform
Mill Webform
DamageInformation
DamageInformation
qMetrix for Transportation
Damage Inspection Questions
Actual Prompt Possible Responses Process Notes
Equipment Number Car InitialsCar Number
Short NameNumbers
Mill Order Number Mill Order NumberRoll Number Roll NumberRoll Location Location A End, B End, DoorRoll Layer Layer 1, 2Width Width InchesWeight Weight PoundsDiameter Diameter InchesDamage Inches Damage Inches InchesDamage Weight Damage Weight Pounds May be calculatedType of Damage Damage Type Gouged, Wet, Crushed Roll, etc (10 types max) "Done" to move on Damage Concealed Concealed Yes, NoPhotos Taken Photos Yes, No
Information Requested
qMetrix for Transportation
TAPPI System - Current Status
• Production design 90% complete• Companies are expressing interest
– 8 Letters of commitment signed so far• BNSF, CSX, CN, NS, PanAm, UPM• JC Penney, Norske Skog
• 25 individual sites required to enter into development– System in operation approximately 90 days
after development starts
qMetrix for Transportation
Customizations• Possible future qMetrix for Transportation
applications:– Intermodal– Trucking– Other Commodities for Rail– Corporate Procurement and Logistics
• qMetrix can be customized to meet unique quality inspection and tracking requirements.
qMetrix for Transportation
For More Information
Contact:Robin Mangold
319-393-3230
or
Visit Our Web Site At:www.voipcaretechnology.com