Volunteering at your Volunteering at your local Chamberlocal Chamber

Is there such a thing as a Is there such a thing as a free lunch?free lunch?

Chamber Executives of Ontario- February 2, 2006Chamber Executives of Ontario- February 2, 2006

Keitha RobsonKeitha Robson

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Motivating VolunteersMotivating Volunteers

There’s the easy way….free drinks….There’s the easy way….free drinks….

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Motivating VolunteersMotivating Volunteers

There’s the Chamber way…There’s the Chamber way…

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Do we even need volunteers?Do we even need volunteers?

How many? Do we calculate when enough is How many? Do we calculate when enough is enough?enough?

What jobs are they doing? Are they answering What jobs are they doing? Are they answering the phone or doing jobs we wouldn’t do?the phone or doing jobs we wouldn’t do?

Are they part of our Corporate Human Assets?Are they part of our Corporate Human Assets? Do we manage our volunteers or do they Do we manage our volunteers or do they

manage us?manage us? Do we use the “Are you breathing method of Do we use the “Are you breathing method of

recruitment?”recruitment?”

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Why people volunteer?Why people volunteer?

AchievementAchievement

PowerPower

AffiliationAffiliation

RecognitionRecognition

AltruismAltruism

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Recognizing the typesRecognizing the types

Achievement-Achievement-

- want to learn new skills- want to learn new skills

- want to know what by when- want to know what by when Power-Power-

- - want to affect changewant to affect change

- want to be asked for HOW it should be - want to be asked for HOW it should be donedone

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Recognizing the typesRecognizing the types

Affiliation-Affiliation-

- want to work with other people- want to work with other people Recognition-Recognition-

- - want work that can be completed quicklywant work that can be completed quickly

- want high visibility projects- want high visibility projects Altruism-Altruism-

- want to work with people with similar - want to work with people with similar goalsgoals

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Who Manages Who?Who Manages Who?

Do you take the time to understand what their Do you take the time to understand what their expectations are?expectations are?

Do you interview them?Do you interview them?

Do you understand what their skills are?Do you understand what their skills are?

Do you give them tasks that require their skills?Do you give them tasks that require their skills?

How do you give them feedback?How do you give them feedback?

Intake and exit interviews?Intake and exit interviews?

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How do we lose volunteers?How do we lose volunteers?

We forget to say…We forget to say…

THANK YOUTHANK YOU

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Why they leave? Is it OUR Fault?Why they leave? Is it OUR Fault?

Did we forget to ask them to do anything? Did we forget to ask them to do anything?

Did we ask them to do something they Did we ask them to do something they didn’t have the skills for?didn’t have the skills for?

Did we make them feel unimportant?Did we make them feel unimportant?

Did we use them for busy work?Did we use them for busy work?

Did we give them a job description?Did we give them a job description?

Did we forget to give them credit????Did we forget to give them credit????

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Are you Good at your JOB?Are you Good at your JOB?

If the answer is yes, then who needs to know If the answer is yes, then who needs to know that….that….

My grandfather once told me that therMy grandfather once told me that there are two kinds of people: those who e are two kinds of people: those who work and those who take the credit. Hwork and those who take the credit. He told me to try to be in the first groue told me to try to be in the first group; there was less competition there.p; there was less competition there.

Indira Gandhi Indira Gandhi (1917 - 1984) (1917 - 1984)

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What can a Chamber do for their What can a Chamber do for their volunteers to say thanks?volunteers to say thanks?

Appreciation LuncheonAppreciation Luncheon Trinkets and TrashTrinkets and Trash First look at eventsFirst look at events Pictures in our publicationsPictures in our publications Taking them to meetings with people Taking them to meetings with people Taking them to conferencesTaking them to conferences Professional DevelopmentProfessional Development Help them with their causesHelp them with their causes Remember important datesRemember important dates Ideas? What does your Chamber do?Ideas? What does your Chamber do?

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How do you get them to do what How do you get them to do what they said they’d do?they said they’d do?

First did you do everything you said you would do for First did you do everything you said you would do for them?them?

Do they have all the information?Do they have all the information?

Did you remind them?Did you remind them?

Did you ask them if they needed help at any point?Did you ask them if they needed help at any point?

Or Or

Did you offer to do it for them?Did you offer to do it for them?

Did you shame them into it by letting other people know Did you shame them into it by letting other people know they had not completed the task?they had not completed the task?

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Gentle ShameGentle Shame Timmins Chamber Board

Action Register Status Explanation: Red – Missed Commitment Yellow – In Jeopardy of Missing Commitment Green - On track towards meeting commitment date Completed - Activity Completed Item # Who What When Status (Red,

Yellow, Green, Completed)

1 Board Review Economic Development Presentation by Ken and prepare questions

Oct. 20th

Green

2 Board Review re-vamped Policy Process for approval

Oct. 20th Green

3 Business Development Committee

Prepare a provincial policy paper on Cherry picking in Northern Ontario by insurance companies.

Dec. 1st Green

4 Business Development Committee

Write a letter to City authourizing purchasing information for last eight years, encourage tender wording to assist local business, awareness campaign of value of contracts

Oct. 15th Green

5 Business Development Committee

Investigate lost revenues by e-staking

January 31st

Green

6 Business Development Committee/Board

Make Northern Prosperity Plan one of our top five issues (encourage more NOHFC $, private sector use of NOHFC, Go North, Grow Bonds)

Oct 1st Green

7 Energy & Environment Committee

Prepare a provincial policy paper on Environmental Assessment

Dec. 1st Green

8 Keitha Invite Gilles Bisson to a meeting to discuss issues, send invitation with date and let them pick

Feb.15th

Green

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Valued or Pain in the…AssetsValued or Pain in the…Assets

Volunteers WANTED:

Employees that you can hire and fire and not even pay

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Famous Kirby QuoteFamous Kirby Quote

Message on my Performance Review Message on my Performance Review in 2001…in 2001…

……..Keitha does an amazing job of ..Keitha does an amazing job of letting us all think we run this letting us all think we run this organization….organization….

That’s my secret, what’s yours?That’s my secret, what’s yours?