volunteers: how to attract them & how to keep them 3rd annual regional events conference 2011...

Volunteering North Queensland

Volunteers: How to attract Volunteers: How to attract them & How to keep themthem & How to keep them

3rd Annual Regional Events Conference 2011

Presented by

Volunteering North QueenslandEvents Queensland Gold CoastThe Drover’s Camp Camooweal


Volunteers: How to attract Volunteers: How to attract them & How to keep themthem & How to keep them

• The Nature of VolunteeringThe Nature of Volunteering• Creative RecruitmentCreative Recruitment• Tools of the Trade Tools of the Trade • Top Ten TipsTop Ten Tips• Q & AQ & A


Who is Volunteering North QldWho is Volunteering North Qld

Volunteering North Queensland is Volunteering North Queensland is funded by the Australian funded by the Australian government to provide a volunteer government to provide a volunteer linking, training and community linking, training and community support service for communities in support service for communities in the North Queensland region.the North Queensland region.


What is VolunteeringWhat is Volunteering

Volunteering Australia defines formal Volunteering Australia defines formal volunteering as an activity that takes volunteering as an activity that takes place in not-for-profit program or place in not-for-profit program or projects and is undertaken:projects and is undertaken:

• To be of benefit to the community and To be of benefit to the community and the volunteerthe volunteer

• Of the volunteers own free will and Of the volunteers own free will and without coercionwithout coercion

• For no financial paymentFor no financial payment• In designated volunteer positions onlyIn designated volunteer positions only


How many People Volunteer?How many People Volunteer?

• In 2009/10, 5.4 million Australians over 18 volunteered (representing 34% of the population)

• Queensland & the ACT have the highest volunteer participation rate of 38%

• Volunteers are worth over $45 billion year to the Australian economy

• Approximately 713 million hours of voluntary work is carried out by Australian’s each year

• 36% of women volunteer & 32% of men volunteer

• Volunteering is more common amongst those living in parts of the state outside the capital city

(Volunteering Australia 2009/10)


Volunteering TrendsVolunteering Trends

• Episodic VolunteersEpisodic Volunteers• Pathway VolunteersPathway Volunteers• Corporate VolunteersCorporate Volunteers


Motivations for VolunteeringMotivations for Volunteering

Why do people volunteer …

Social interaction, desire to help others, feel needed, share skills, change of pace, help someone, explore career paths, learn skills, give back to the community, know the community better, make friends, be an advocate, fulfill centrelink requirements, set an example for children, act on passion …

WHAT’S IN IT FOR ME!


Top 11 Reasons Why People LeaveTop 11 Reasons Why People Leave• Culture & Climate• Missions & Goals• Policies & Procedures• The Work• Communication• Relationships• Leadership• Orientation• Training• Life Circumstances• Not Appreciated


Inter-generational VolunteeringInter-generational Volunteering

• Children & Young People• Generation Y• Generation X• Baby Boomers• Silent Generation


Creative RecruitmentCreative Recruitment

Talk to your Volunteer Referral Centers, attract Talk to your Volunteer Referral Centers, attract Corporate Volunteers, tap into the Grey Nomad Corporate Volunteers, tap into the Grey Nomad Network, invite Service Clubs or Schools, host Network, invite Service Clubs or Schools, host bring a Friend day, have a dedicated Volunteer bring a Friend day, have a dedicated Volunteer Coordinator, ask Staff/Volunteers for Suggestions, Coordinator, ask Staff/Volunteers for Suggestions, Banners on Emails and Envelops or Word of Mouth Banners on Emails and Envelops or Word of Mouth or start a Rumour … just remember the bottom or start a Rumour … just remember the bottom line!line!

““What’s in it for ME!”What’s in it for ME!”


Valuing VolunteersValuing Volunteers

How do you value volunteers?How do you value volunteers?

Smile, say hello, regular thanks, Smile, say hello, regular thanks, welcome letters, discounts, awards, welcome letters, discounts, awards, certificates, complimentary tickets, certificates, complimentary tickets,

personalised coffee mug, references, personalised coffee mug, references, social activities, involvement in social activities, involvement in

decision making, uniforms, training decision making, uniforms, training opportunities …opportunities …


Useful Tools of the TradeUseful Tools of the Trade

• National Standards of VolunteeringNational Standards of Volunteering• Volunteer/Organisational Rights & ResponsibilitiesVolunteer/Organisational Rights & Responsibilities• Volunteer Job DescriptionsVolunteer Job Descriptions• Volunteer AgreementsVolunteer Agreements• Volunteer Codes of ConductVolunteer Codes of Conduct• Information PacksInformation Packs• Volunteer Registration/Interview FormsVolunteer Registration/Interview Forms• Orientation ChecklistsOrientation Checklists


Useful WebsitesUseful Websites

www.volunteeringnthqld.org.auwww.eqconference.com.auwww.volunteeringqld.org.auwww.volunteeringaustralia.org

http://www.volunteeringnthqld.org.au/

http://www.eqconference.com.au/

http://www.volunteeringqld.org.au/

http://www.volunteeringaustralia.org/


Today’s Top TipsToday’s Top Tips1. Create great COMMUNITY relationships

2. Recruit a dedicated Volunteer COORDINATOR

3. Get to know your Volunteers and satisfy their NEEDS

4. Have clear ROLES and expectations

5. SHARE the workload

6. Regularly FOLLOW-UP

7. Make sure everyone is on the same page, INDUCT and TRAIN your volunteers

8. Create a CULTURE of communication

9. Say THANKYOU … acknowledge your volunteers

10. Have FUN!


THANKYOUTHANKYOU

HOW TO CONTACT VNQHOW TO CONTACT VNQ

Unit 6/56 Charles Street AitkenvaleUnit 6/56 Charles Street AitkenvalePhone: 07 4725 5990Phone: 07 4725 5990Fax: 07 4725 5996Fax: 07 4725 5996PO Box 1496 AitkenvalePO Box 1496 Aitkenvale

Web-site: Web-site: www.volunteeringnthqld.org.auEmail: Email: [email protected]

http://www.volunteeringnthqld.org.au/

mailto:[email protected]


Rachael White – Event Operations Coordinator


Events Queensland Gold Coast – who are we?

Events Queensland Gold Coast (EQGC) - wholly owned subsidiary

of Events Queensland, a government-owned company that forms

part of the Premier of Queensland’s portfolio

EQGC manages the events “owned” by the Queensland

Government – the Gold Coast Airport Marathon (annual) and the

Pan Pacific Masters Games (biennial)

Not-for-profit organisation


Events Queensland Gold Coast

EQGC produces high profile, mass participation sporting events that maximise economic impact.

The events provide an enjoyable and memorable event experience that showcases the Gold Coast whilst maintaining world-class event management standards.


Motivating Volunteers

Gold Coast Airport Marathon

250 volunteers each year

Volunteer population comprised of a diverse group of individuals;

domestic and international students, retired professionals

Motivations range from socialising, meeting people, contributing, expanding

skill-set, work experience, improving english-speaking skills

Differentiate tasks based on motivation – ask the question!

Creation of Internship Program


Getting Creative About Recruitment

Volunteers – where are they?

Over 50s Lifestyle Village Partner with education – schools, TAFE, Universities Sporting organisations and community groups – donation? Event attendees/participants’ families and friends Participants themselves (injured? Emotionally invested in your event?) Other events Corporate sector, Sponsors – include in their agreement


Bronco Branders in Street Parade


Charity Auction Street Parade 2011


Drovers Camp Volunteer Float Street Parade 2011


Liz Flood & Volunteer David Green 2011 Drovers Camp


Liz Flood with Eugene Kostin oldest Drovers Camp Volunteer


Novelty Mail Race Drovers Camp Festival 2011


Volunteers serving drovers luncheon


THANKYOUTHANKYOU

Presenter contacts:Presenter contacts:

Paula JohnsonPaula [email protected]

Rachael WhiteRachael [email protected]

Liz FloodLiz [email protected]

volunteers: how to attract them & how to keep them 3rd annual regional events conference 2011...

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