vp vendors, consultants and employees
DESCRIPTION
ERPTRANSCRIPT
ENTERPRISE RESOURCE PLANNING (ERP)
Vendors, Consultants and Employees
Why cant company implement their own ERP Package?????
Cannot go for trial–and–error coz of huge amount of investment.
Consequences of failed ERP Implementation:Quite harmfulCan put organization out of businessImplementation cannot go for long time, should
be finished in reasonable period of time
In-House Implementation-PROS and CONS
Many software vendors have their own team of consultant, responsibility is to ensure that software package follows the standard approach.
Aware of product n help during implementation.
Developing a good software n implementing software is entirely 2 different proposition.
Each group of people have their definite role in implementation.
Along with good knowledge they should have following skills:
Knowledge of how to organize and run a project.
Enough experience in handling problems and issues.
Good people skills.Good leadership skills.Excellent training skills.
In-house implementations expensiveMight require to hire experts and have them
on company's roll.After implementation these people are not
needed only few people are in use that will handle post-implementation phase.
In-house implements means wasting lots of resource
“Vendors are the people who has developed ERP package”
Invested huge amount of time and efforts in research and development to create packaged solution.
ERP package grew out of experience or opportunities of group of people working for company in particular segment.
Vendors have to constantly upgrade their product
Vendors
Vendor should supply product and its documentation as soon as company has signed contract.
Later company can organized training and testing for implementation team
Vendor is a like a LINK.Responsible for fixing any problem.Constantly interact with implementation team
Role of VENDORS
Vendors training provides to key users:How package works, what are the major
components, how data and information flows across system, what should be configured, what are the limitation, strength, weakness so on..
Objective if vendors is to show how software works not how to implement software
They are also like a “GAP” between package and actual business processing.
Software has to be customized.It is job of vendors to customize software
according to company.Company should get guarantee after
customization that software should fulfil all the requirements to achieve goal from vendor
Deals with implementation and with various problem arises during implementation.
Experts in management, administrationHave many years of implementation
experienceBut they are very expensive.Research various product in depth ,develop
in-depth understanding all the weakness n strength
Consultants
Consultant should guarantee that software success of software and must show desire results that satisfies the need of company.
Administer all the phase in detailsSchedule all the thing in time.They have to allocate right peopleFor better implementation and better business
practice they should be impartial while questing.Responsible for analyzing and addressing
customizing issue.
Role of CONSULTANTS
Must know difference „Must have‟ and „nice to have‟ items.
Decide level of customizationMust use diplomatic skills.Provide drawback and advantage of all the
areaMaintain documentationWill leave once project is finishedMust leave knowledge and train people.
These people who will use ERP systemUse function that are being automated.Employee fear.Afraid of training.Job profile will changeOld job is gone but new job comes in
Employees
Fear of being redundantFear of failureFear of the future
Reason for Employee Resistance
Training and educationCreating ERP championsPilot projectsInvolve employees in the processAddressing issues related to ERP
implementation
Employee Resistance Dealing