Virtual Team Virtual Team ProjectProject

Team AmoebaTeam Amoeba

Team CharterTeam Charter

To provide the company with resources and strategies that To provide the company with resources and strategies that will help them to work effectively as a virtual team as they will help them to work effectively as a virtual team as they collaborate to ensure that their respective groups collaborate to ensure that their respective groups maintain overall consistency in their marketing campaign maintain overall consistency in their marketing campaign for their new wireless product. The end product of which for their new wireless product. The end product of which will be to develop a common global marketing strategy for will be to develop a common global marketing strategy for their new product launch.their new product launch.

Team AmoebaTeam Amoeba

Daniel Roberts: Will establish and maintain trust and sensitivity, Identify team Daniel Roberts: Will establish and maintain trust and sensitivity, Identify team roles and leadership; maintaining timelines and schedules. Has established and set roles and leadership; maintaining timelines and schedules. Has established and set up Groove workspace. up Groove workspace.

Jeannette Hickman: Will identify effective tools and processes to support Jeannette Hickman: Will identify effective tools and processes to support brainstorming, decision-making, scheduling and document storing and sharing. brainstorming, decision-making, scheduling and document storing and sharing. Has established PowerPoint Presentation for all team members to contribute Has established PowerPoint Presentation for all team members to contribute through Groove and our team discussion area; will perform final editing of project. through Groove and our team discussion area; will perform final editing of project.

Rachal Parson: Will identify team ground rules and norms for personal interaction Rachal Parson: Will identify team ground rules and norms for personal interaction (for example, how decisions will be made, how conflicts will be resolved, etcetera) (for example, how decisions will be made, how conflicts will be resolved, etcetera) and run effective virtual team meetings.and run effective virtual team meetings.

Takika Mclellan: Will establish norms for using various communication channels Takika Mclellan: Will establish norms for using various communication channels (such as rich/lean; synchronous/asynchronous; one-to-one/one-to-many/many-to-(such as rich/lean; synchronous/asynchronous; one-to-one/one-to-many/many-to-many).many).

Project Team ProcessProject Team Process

Technical and other resources for project completion:Technical and other resources for project completion:

Capella’s Discussion BoardCapella’s Discussion Board

E-mails such as personal or Capella E-mails such as personal or Capella

Conference Calls – Utilize Free Conference Calls tools Conference Calls – Utilize Free Conference Calls tools

Personal phones such as cell phones and home phones Personal phones such as cell phones and home phones

Yahoo Groups Yahoo Groups

Groove Workspace- Areas used are Discussion, Calendar, Files, Groove Workspace- Areas used are Discussion, Calendar, Files, Meetings, and ChatMeetings, and Chat

Table of Contents

Key ChallengesKey Challenges

Establish and maintain trust and cultural sensitivityEstablish and maintain trust and cultural sensitivity

Identify effective tools and processes to support brainstorming, decision-Identify effective tools and processes to support brainstorming, decision-making, scheduling and document storing and sharingmaking, scheduling and document storing and sharing

Establish norms for using various communication channelsEstablish norms for using various communication channels

Run effective virtual team meetingsRun effective virtual team meetings

Identify team roles and leadershipIdentify team roles and leadership

Identify team ground rules and norms for personal interactionIdentify team ground rules and norms for personal interaction

Maintain timelines and schedulesMaintain timelines and schedules

Trust and Cultural SensitivityTrust and Cultural Sensitivity

In virtual teams trust…

• is a Nice to have quality.

• needs to be built immediately.

• is largely influence by 1st interactions.

Need

3 Key Factors of Trust

2. Performance Competency

3. Integrity

4. Concern for the Well-Being of Others

“Trust builds with the recognition of the contribution that everyone makes. If you make a real

contribution people will trust you”

- Hank McKinnell (Lipnack & Stamps, 2000)

Trust and Cultural SensitivityTrust and Cultural Sensitivity

• Cultural differences are not always between people from different countries.

• Realization that other people think, act, and speak differently.

• Respect others and view cultural differences as advantages rather than challenges.

6 Dimensions of Culture

2. Power Distance

3. Uncertainty Avoidance

4. Individualism – Collectivism

1. Masculinity – Femininity

2. Long Term – Short Term

3. Context

Use an Electronic Meeting System for all Use an Electronic Meeting System for all Brainstorming sessions Brainstorming sessions

•Establish and clarify what the mission is and Establish and clarify what the mission is and what the meetings objective is.what the meetings objective is.

•Allow all ideas to come freely without judgment Allow all ideas to come freely without judgment or commentary.or commentary.

•Number and note ideas on a public board with Number and note ideas on a public board with mind mapping or visual storyboarding that is mind mapping or visual storyboarding that is viewable by all members of the team.viewable by all members of the team.

Effective Tools and Processes for Brainstorming

SchedulingScheduling

The team will decide in the beginning stages who will attend which meetings and for The team will decide in the beginning stages who will attend which meetings and for which meetings attendance will be optional.which meetings attendance will be optional.

There will be a group calendar and scheduling system on the team website that will have There will be a group calendar and scheduling system on the team website that will have all scheduled meetings, due dates and participates for all to see and update as needed. all scheduled meetings, due dates and participates for all to see and update as needed. Reminder notifications could also be sent from this calendar.Reminder notifications could also be sent from this calendar.

Guidelines for scheduling of meetings:Guidelines for scheduling of meetings:

Create a preliminary agenda and list of desired outcomes.Create a preliminary agenda and list of desired outcomes.

Attendees will need to know if scheduled meetings are synchronous or Attendees will need to know if scheduled meetings are synchronous or asynchronous, when they need to attend, or time line for expectations such as asynchronous, when they need to attend, or time line for expectations such as reviewing and commenting on a document.reviewing and commenting on a document.

Scheduling of meetings need to take into consideration the difference in time zones.Scheduling of meetings need to take into consideration the difference in time zones.

Attendees need to be sent notification of meetings and RSVP within designated Attendees need to be sent notification of meetings and RSVP within designated time allotment. time allotment.

Document Storing & SharingDocument Storing & Sharing

The team will have a web The team will have a web site that will have folders site that will have folders

for information to be for information to be accessed and shared by accessed and shared by

all team members. There all team members. There will also be information will also be information

posted from previous posted from previous meetings for reference.meetings for reference.

The Role of Running Effective The Role of Running Effective Virtual Team MeetingsVirtual Team Meetings

• Increases Productivity for Senior Increases Productivity for Senior Marketing LeadersMarketing Leaders

• Enhances Work Balance Enhances Work Balance

Parameters of Running Effective Parameters of Running Effective Virtual Team MeetingsVirtual Team Meetings

AgendaAgenda

Start on time Start on time

Prepared and able to share content as necessaryPrepared and able to share content as necessary

Focused on content at hand and interacts with Focused on content at hand and interacts with each othereach other

Leaves with the group satisfied that knowledge Leaves with the group satisfied that knowledge has been transferred, information shared, and has been transferred, information shared, and progress madeprogress made

End on timeEnd on time

Identifying Team RolesIdentifying Team Roles

Formal Formal RolesRoles

InformalInformalRolesRoles

• Used heavily in large organizationsUsed heavily in large organizations

• Titles, job descriptions, and personal Titles, job descriptions, and personal contractscontracts

• Often called positionsOften called positions

• Tend to naturally arise in small groupsTend to naturally arise in small groups

• Often felt more than visibleOften felt more than visible

The importance of roles rise in virtual teamsThe importance of roles rise in virtual teams

The Role of LeadershipThe Role of Leadership

““One leader makes for a good sound One leader makes for a good sound

bite, but it takes more than one to bite, but it takes more than one to

lead a successful organization”lead a successful organization” - Lipnack & Stamps (2000)- Lipnack & Stamps (2000)

““Of course we have headsmen! Of course we have headsmen!

In fact, we are all headmen…Each one In fact, we are all headmen…Each one

of us is headman over himself!”of us is headman over himself!” - Kung Tribe Elder- Kung Tribe Elder (Lipnack & Stamps, 2000)(Lipnack & Stamps, 2000)

The Role of LeadershipThe Role of Leadership

• CoordinatorCoordinator

• DesignerDesigner

• DisseminatorDisseminator

• Tech-net managerTech-net manager

• Socio-net managerSocio-net manager

• Executive ChampionExecutive Champion

• Social LeadersSocial Leaders • Task LeadersTask Leaders

The Role of LeadershipThe Role of Leadership

• CoordinatorCoordinator

• DesignerDesigner

• DisseminatorDisseminator

• Tech-net managerTech-net manager

• Socio-net managerSocio-net manager

• Executive ChampionExecutive Champion

• Social LeadersSocial Leaders • Task LeadersTask Leaders

Ground Rules and Ground Rules and Norms for Norms for

Personal Personal InteractionInteraction

•Establish Team Individual RolesEstablish Team Individual Roles•Know Your RolesKnow Your Roles

•Be Knowledgeable of ResourcesBe Knowledgeable of Resources•Hold Each Other AccountableHold Each Other Accountable

•Build A Culture of TrustBuild A Culture of Trust

Decision Making and Resolving Decision Making and Resolving ConflictsConflicts

The team leader should be conferred with as often as needed for any major decisions, conflicts, or problems…

Some points to consider: How will your team resolve conflict?

Which team member will take charge in case of a team conflict?

Who will make decisions for your team?

Summary of Key Summary of Key RecommendationsRecommendations

ReferencesReferences

RetrievedMay4,2010fromhttp://www.en.wikibooks.org/.../How_Do_You_Manage_Global_Virtual_Teams%3F

Retrieved May 25, 2010 from http://wwwshrmindia.org/global-and-virtual-teaming

Retrieved May 25, 2010 from http://www.wainhouse.com