vw credit end of lease process
TRANSCRIPT
8/4/2019 VW Credit End of Lease Process
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Only 90 Days Remain:Simple steps to take before your lease ends
8/4/2019 VW Credit End of Lease Process
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. R
3. S
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See
What’s Inside Your Lease-End Options................3
Review Your Vehicle
for Wear and Use ............................4
Schedule Your Vehicle
Inspection ......................................8
Turn In Your Vehicle ......................9
Frequently Asked Questions........10
Your Wear and Use Guide ............11
YoO
It’s Time to Prepare …
ankyoufor leasingwithVolkswagenCredit.We lookforward toassistingyou inmakinga smooth transitionas younearthe end
ofyour lease.You have theoptionto purchaseyourcurrent vehicleor getintoyour nextVW.
Inthisbookletwe’llwalkyou throughthe simplestepsfor whichever option youchoose.
And,asa returningVolkswagenCreditlessee,we’llwaive yourturn-in feeand securitydeposit* onyour nextVW lease—orif youdecide
topurchase yournextVW, we’ll waive yourturn-in fee.** It’s ourwayof saying,‘We’regladyou’vebeenpart ofour familyand welook
forwardto servingyou inthe years tocome!’
*Unlessrequiredasconditionforleasingcertainmodels
**Nextleaseorpurchasemustoccurwithin30daysofreturningyourVWmodelandrequiresthe
simultaneousleaseor purchaseofa newor CertifiedPre-LovedVWmodelthroughVolkswagenCredit.
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Asyou’llseein thefollowingpages,somevehiclewearanduse
isexpected. We’veincludedcommondamage itemsand what
we consider“normal”versus “excess” wearand use.
Make suretouse theconvenient“WearandUse Guide”where
yousee besideanypicture. isguideislocatedinthe back
ofthisbookletandwillhelpyou conductyourownself-inspection.
Forquestionsaboutitemsnotcoveredhere,log into
vwcredit.com/accountadvisoror giveus a callat (800)51-0171—
we’re heretohelp.Youmayalsocontactyour dealerto assistyou
inreviewingyourvehicleforwearand use.
R
Ex
No
Review Your Vehiclefor Wearand Use
Helpful Tools/Resources• Wear and Use Guide
• vwcredit.com/accountadvisor
• Your VW dealer
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Normal Wearand Use
Mechanical
• All equipment, optionsand accessories are intact
and working
• Service indicator lights areon indicating maintenance
or repair is needed (i.e.check engine light, airbaglight, etc.)
R
Ti
No
ReviewYourVehicle forWear and Use
Interior
• Alloriginal equipmentpresentincludingthe owner’s manual,all sets of keys, airbags, CDplayer, navigation CDs andthe convertible top cover(ifapplicable)
• Minor staining andcarpet wear
• Upholstery holes,tears, burns
• Excessive stainingof the upholstery, carpetor interior panels
• Damage to convertible top
ExcessWearand Use
Normal Wear and Use Excess Wear and Use
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Schedule YourVehicle Inspection
You can schedule an inspection appointment online by logging into
vwcredit.com/accountadvisoror bycalling our inspectioncompany,
SGS, at (800) 340-4080. Appointments are available Monday
through Friday between 8 a.m. and 5 p.m. and can be scheduled
atyourhome orworkas long assomeone18yearsor older ispresent.
During the inspection, an SGS agent will evaluate your vehicle for
any excess wear and use. Upon completion, you will receive an
inspection condition report which itemizes any excess wear. To view
a sampleof thisreport, loginto vwcredit.com/accountadvisor. Any
excess wear will be billed on your Turn-In Settlement Invoice(unless you choose to repair the items prior to turn-in).
If you have any excess wear charges, we highly recommend that
you discuss the results with your VW dealer and insurance agent.
Your dealer may have helpful suggestions for minimizing out of
pocket expenses. Make sure to ask your dealer if any of the repairs
needed are covered under warranty. If repairs are completed, mail
or fax the receipts to us before you return your vehicle to ensure
proper credit to your account:
Volkswagen Credit
Attention: Asset Management Department
3800 Hamlin Road
Auburn Hills, MI 483
Fax: (800) 84-884
Inspection ChecklistJ
Clean your vehicle inside and outJ Make sure all items are present:
J All keys
J Owner and Service manuals
J Headrests
J Navigation discs (if applicable)
J Cargo Covers (if applicable)
To scheduleyour inspection…Log into vwcredit.com/accountadvisor
or call SGS at (800) 340-4080.
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FrequentlyAsked Questions
1. Can I return my vehicle to a non-VW dealer?
• No. Your vehicle must be returned to an authorized
VW dealer. Contact your VW dealer to schedule
a turn-in appointment.
. Can I turn in my vehicle early without fees or penalties?
• You may turn in your vehicle up to 90 days before your
maturitydate withoutanyearlyterminationfeesor penalties.
However,youare stillresponsible forthe remainingpayments,
taxes, excess mileage, damages and a turn-in fee*.
3. What charges can I expect on my final turn-in settlementinvoice?
• e following items may be included on your final invoice:
• Excess wear and use
• Any remaining payments
• Anychargesspecified inyour leaseagreement
thathaven’tbeen paid
• Excess mileage charges
• Any state fees
• Turn-in fee*
*Yourturn-infeeis waivedifyournextleaseorpurchaseoccurswithin30days
ofreturningyour VWmodel andyousimultaneouslyleaseor purchasea new
orCertifiedPre-LovedVWthroughVolkswagenCredit.
4. Do I have to do anything with my license plates after I turn
in my vehicle?
• Yes, in some states. If you reside in CT, MA, NC, RI or VA,
your state requires you to provide proof of cancellation
or transfer to stop the assessment of property taxes on the
vehicle. FL and KY residents are also required to return or
cancel their plates.
5. How do I stop ACH payments if I turn in my vehicle early?
• Ifyou decideto returnyourvehiclewhile monthly payments
still remain, please ensure that you stop automatic billpayment withusor yourbankifapplicable.Tostopthe
VolkswagenCredit automaticbill payment, simplylog
intovwcredit.com/myaccountor callus at(800) 51-0171
to discontinuethis service.Pleasenote: If yourrequest
isreceived withinfive daysof yourscheduledwithdrawal
date,a paymentwillstillbedeductedfromyouraccount.
How to Contact Us• Forquestions, call(800) 51-0171, MondaythroughFriday
from9 a.m.to8 p.m.(EST).
• Toschedule aninspection, loginto vwcredit.com/accountadvisor
orcontact SGSdirectlyat (800)340-4080.
• To submit repair receipts prior to turn-in, fax (800) 84-884or mail them to Asset Management, 3800 Hamlin Road,
Auburn Hills, MI 483.