WAGNER-PEYSER WAGNER-PEYSER SERVICES IN EFMSERVICES IN EFM

THE SUMMITTHE SUMMIT

JANUARY 30, 2007JANUARY 30, 2007An equal opportunity employer/program. Auxiliary aids and services are available upon request An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.persons using TTY/TDD equipment via the Florida Relay Service at 711.

Self-ServiceSelf-Service

Job seekers who utilize EFM in the self-service mode (not Job seekers who utilize EFM in the self-service mode (not staff assisted) will trigger participation if they are staff assisted) will trigger participation if they are registered in the system and;registered in the system and;

are logged-in; andare logged-in; and conduct a job search which produces an “006 - Self conduct a job search which produces an “006 - Self

Service Job Search through VOS;” orService Job Search through VOS;” or select “Labor Market Services” and look at information select “Labor Market Services” and look at information

provided, to receive ” 005 - Self Service Labor Market provided, to receive ” 005 - Self Service Labor Market Research;” orResearch;” or

look up training provider information, which produces look up training provider information, which produces “004 - Self Service Information on Training Providers, “004 - Self Service Information on Training Providers, Performance Outcomes;” orPerformance Outcomes;” or

conduct a skills analysis, to receive “090 - Skills Self-conduct a skills analysis, to receive “090 - Skills Self-Assessment;” orAssessment;” or

elect to create a relect to create a réésumsuméé which produces a “007 - Self which produces a “007 - Self Service RService Réésumsuméé.”.”

View Job Seeker Self-View Job Seeker Self-ServicesServices

Screening Job Orders Screening Job Orders from a Self-Service Job from a Self-Service Job SearchSearch

Self-Service Job Seeker Self-Service Job Seeker Needs A Referral to a Needs A Referral to a Suppressed OrderSuppressed Order

Staff-Assisted ServicesStaff-Assisted Services

A job seeker who has a Wagner-Peyser A job seeker who has a Wagner-Peyser application and a service that application and a service that commenced and was not employed at commenced and was not employed at participation, receives no service for 90 participation, receives no service for 90 days and is not active in a partner days and is not active in a partner program, becomes an exiter and counts program, becomes an exiter and counts in performance.in performance.

The following slides show the services The following slides show the services that will initiate or extend participation.that will initiate or extend participation.

101 Orientation101 Orientation

A structured, on-site session designed to acquaint customers with the one-stop and other available services and programs that can assist participants to secure employment. The length of this session may vary and should be provided by, or in conjunction with, One-Stop Center staff. Orientations that include filmed or electronic presentations of the One-Stop Center’s services are acceptable but must be documented as such on the services screen.

102 Initial Assessment102 Initial Assessment

Job seekers receive an initial analysis of the strengths and weaknesses of their educational level, work history, and vocational skills; identification of employment barriers; and development of a plan (not necessarily a written employability plan) to utilize their strengths and reduce weaknesses.

Assessment Interview Documentation

When this service is provided by When this service is provided by one-stop staff, documentation one-stop staff, documentation consisting of specific assessment consisting of specific assessment points (i.e., points (i.e., strengths/weaknesses) should be strengths/weaknesses) should be recorded in the “Notes” screen at recorded in the “Notes” screen at the time of service entry. the time of service entry.

103 Training 103 Training InformationInformation

The provision of specific training The provision of specific training related information that enables a related information that enables a customer to make informed customer to make informed choices relative to training choices relative to training opportunities and resources.opportunities and resources.

Automatic system Automatic system documentation.documentation.

104 Workshops and 104 Workshops and Job clubsJob clubs

A short seminar designed to provide A short seminar designed to provide participants with knowledge that will participants with knowledge that will enable them to find jobs. enable them to find jobs.

Subjects are not limited to, but must Subjects are not limited to, but must include, include, labor market information, labor market information, application/rapplication/réésumsuméé writing, writing, interviewing techniques and interviewing techniques and

how to find job openings. how to find job openings. Segments may be given at different times Segments may be given at different times

and this service can be taken once all and this service can be taken once all mandatory components are completed.mandatory components are completed.

105 Job Finding Club105 Job Finding Club

Encompasses all elements of the Encompasses all elements of the Job Search WorkshopJob Search Workshop

Encompasses a period of at least 1-Encompasses a period of at least 1-2 weeks of structured, supervised 2 weeks of structured, supervised individual and/or group support individual and/or group support where participants attempt to where participants attempt to obtain jobsobtain jobs

106 Provided Internet 106 Provided Internet Job Search Job Search

Support/TrainingSupport/Training

Worked with a job seeker to train Worked with a job seeker to train on using the internet for job on using the internet for job searchsearch– Using a mouseUsing a mouse– Using a search engineUsing a search engine– Using EFM, etc.Using EFM, etc.

107 Provision of Labor 107 Provision of Labor Market ResearchMarket Research

Providing a job seeker with information pertaining to Providing a job seeker with information pertaining to the socio-economic forces influencing the employment the socio-economic forces influencing the employment process in the local labor market area. process in the local labor market area.

Includes information related to: Includes information related to: occupational staffing patterns, occupational staffing patterns, hiring patterns, hiring patterns, working conditions, and working conditions, and pay of firms or industries. pay of firms or industries.

Helps the job seeker plan and carry out a successful Helps the job seeker plan and carry out a successful job search. job search.

Labor market information may be provided to job Labor market information may be provided to job seekers in person, by mail, telephone or by internet seekers in person, by mail, telephone or by internet and may be provided as often as necessary. and may be provided as often as necessary.

Duplication of a specific LMI service should be Duplication of a specific LMI service should be avoided. avoided.

Provision of Labor Market Information Documentation

When this service is provided by one-stop When this service is provided by one-stop staff, documentation should be recorded on staff, documentation should be recorded on the “Notes” screen at the time of service the “Notes” screen at the time of service entry. entry.

No documentation is required if a generic No documentation is required if a generic packet of information is provided to a job packet of information is provided to a job seeker or employer (limited to one service per seeker or employer (limited to one service per year per region to avoid duplication). year per region to avoid duplication).

For all other LMI services provided, For all other LMI services provided, documentation should include the influencing documentation should include the influencing force of the employment process, i.e., force of the employment process, i.e., “Provided information on staffing patterns on “Provided information on staffing patterns on ABC Corp.,” or “provided trade dispute ABC Corp.,” or “provided trade dispute information regarding XYZ Corp.”information regarding XYZ Corp.”

111 TAP Workshop111 TAP Workshop

Workshop provided to Workshop provided to transitioning service persons transitioning service persons which includes:which includes:– Personal appraisalPersonal appraisal– Career explorationCareer exploration– Strategies for an effective job searchStrategies for an effective job search– InterviewsInterviews– Reviewing job offersReviewing job offers– Support and assistanceSupport and assistance

112 Job Fair112 Job Fair

A structured gathering and exhibition in an A structured gathering and exhibition in an appointed place with individuals who are appointed place with individuals who are seeking employment with employers who are seeking employment with employers who are seeking workers. seeking workers.

This assistance can be provided at the This assistance can be provided at the employer’s business location, the one-stop employer’s business location, the one-stop center, or another designated location with center, or another designated location with prior arrangements made by or in prior arrangements made by or in conjunction with one-stop center staff. conjunction with one-stop center staff.

Logs or applications taken at a job fair should Logs or applications taken at a job fair should be retained for one year. be retained for one year.

Referral to a job fair is not sufficient to obtain Referral to a job fair is not sufficient to obtain credit for this service. credit for this service.

114 Staff Assisted Job 114 Staff Assisted Job Search through VOSSearch through VOS

Staff can select this service even Staff can select this service even though the service appears as a though the service appears as a 006 - Self-service Job Search 006 - Self-service Job Search through VOSthrough VOS

115 R115 Réésumsuméé Preparation AssistancePreparation Assistance A session with a job seeker that A session with a job seeker that

instructs him/her how to write a instructs him/her how to write a rréésumsuméé and/or the one-stop staff and/or the one-stop staff will critique a written rwill critique a written réésumsuméé..

Providing a job seeker with a Providing a job seeker with a brochure on how to write a brochure on how to write a rréésumsuméé is not sufficient to credit is not sufficient to credit this as a service.this as a service.

116 Received Service 116 Received Service From Staff Not From Staff Not

ClassifiedClassified Staff time is expended providing a Staff time is expended providing a

service which is not listed in EFM.service which is not listed in EFM.

The service must be documented The service must be documented on the notes screen with the action on the notes screen with the action and the result of the action.and the result of the action.

123 Job Development 123 Job Development ContactsContacts

A job development is the process of A job development is the process of securing a job interview with a securing a job interview with a public or private employer for a public or private employer for a specific job seeker for whom the specific job seeker for whom the one-stop center has no suitable one-stop center has no suitable opening on file. If there is no opening on file. If there is no suitable opening on file in the one-suitable opening on file in the one-stop center, staff should make job stop center, staff should make job development contacts on behalf of development contacts on behalf of the customer. the customer.

123 Job Development 123 Job Development ContactsContacts

Staff should enter the employer’s Staff should enter the employer’s name in the “Notes” screen. name in the “Notes” screen.

If staff later learns that the If staff later learns that the customer was hired on the job to customer was hired on the job to which a job development referral which a job development referral was made, a job order should be was made, a job order should be written and credit for the written and credit for the placement should be taken. placement should be taken.

124 Received Bonding 124 Received Bonding AssistanceAssistance

The bonding program provides federal The bonding program provides federal fidelity bonds to job seekers for whom fidelity bonds to job seekers for whom commercial bonds cannot be obtained, commercial bonds cannot be obtained, such as offenders. such as offenders.

Each local one-stop center should have Each local one-stop center should have an associate designated as the local an associate designated as the local bonding coordinator who is trained in bonding coordinator who is trained in procedures for providing bond coverage.procedures for providing bond coverage.

Service can only be taken by the person Service can only be taken by the person writing the bond.writing the bond.

125 Job 125 Job Search/Placement Asst., Search/Placement Asst.,

including Career including Career CounselingCounseling

May be used to identify Priority May be used to identify Priority Re-employment Program Re-employment Program Placement Services.Placement Services.

126 Tax Credit 126 Tax Credit CertificationCertification

The job seeker has been provided The job seeker has been provided information regarding the Work information regarding the Work Opportunity Tax Credit Program (WOTC). Opportunity Tax Credit Program (WOTC).

This service may be claimed for This service may be claimed for providing informational services providing informational services regarding the program.regarding the program.

Documentation of providing Tax Credit Documentation of providing Tax Credit information must be documented on the information must be documented on the “Notes” screen by providing the “Notes” screen by providing the qualifying WOTC Tax Credit eligibility qualifying WOTC Tax Credit eligibility criteria.criteria.

129 Assigned Case 129 Assigned Case Manager and/or received Manager and/or received

Case Management Case Management ServicesServices

This is a service for veterans only.This is a service for veterans only. The type of case management The type of case management

services provided must be services provided must be documented on the “Notes” documented on the “Notes” screen. If a case manager is screen. If a case manager is assigned, the name of the assigned, the name of the veteran’s representative should veteran’s representative should also be included.also be included.

131 Testing/background 131 Testing/background check as required by check as required by

employeremployer

Any testing an employer requires Any testing an employer requires the one-stop center to provide.the one-stop center to provide.

May be a specific aptitude test, May be a specific aptitude test, personality test, proficiency test, personality test, proficiency test, etc.etc.

Test type and any pertinent Test type and any pertinent information should be listed on the information should be listed on the “Notes” screen.“Notes” screen.

180 – 185180 – 185Supportive ServicesSupportive Services

Credit can be taken in WP for Credit can be taken in WP for referrals to these supportive referrals to these supportive services including:services including:– Child/Dependent CareChild/Dependent Care– Transportation AssistanceTransportation Assistance– MedicalMedical– Temporary ShelterTemporary Shelter– OtherOther

180 – 185180 – 185Supportive ServicesSupportive Services

All customers can benefit from having the All customers can benefit from having the information necessary to obtain needed information necessary to obtain needed services provided by social and other service services provided by social and other service agencies operating in the community. agencies operating in the community.

It is the customer’s choice whether or not to It is the customer’s choice whether or not to take advantage of these various services. take advantage of these various services.

It is our responsibility to provide customers It is our responsibility to provide customers with specific information regarding the with specific information regarding the service provider, the type of service and how service provider, the type of service and how to access the services. to access the services.

This information may be provided in person, This information may be provided in person, by telephone, via e-mail or regular mail. by telephone, via e-mail or regular mail.

180 – 185180 – 185Supportive ServicesSupportive Services

DocumentationDocumentation When this service is provided by When this service is provided by

one-stop staff, documentation of one-stop staff, documentation of the type of supportive service and the type of supportive service and the agency the referral was given the agency the referral was given for should be recorded in the for should be recorded in the “Notes” screen at the time of “Notes” screen at the time of service entry. service entry.

200 Individual 200 Individual CounselingCounseling

Individual employment counseling is Individual employment counseling is the process whereby a one-stop the process whereby a one-stop center associate and a job seeker center associate and a job seeker work together in order that the work together in order that the person may gain better person may gain better understanding and knowledge of the understanding and knowledge of the world of work and more realistically world of work and more realistically choose, change, or adapt to a choose, change, or adapt to a vocation.vocation.

201 Group Counseling201 Group Counseling

Group counseling is the process Group counseling is the process whereby a one-stop center whereby a one-stop center professional associate and job professional associate and job seekers work together in group seekers work together in group activities in order that the job activities in order that the job seekers may gain better seekers may gain better understanding and knowledge of the understanding and knowledge of the world of work and more realistically world of work and more realistically choose, change, or adapt to a choose, change, or adapt to a vocation. vocation.

Counseling Counseling DocumentationDocumentation

The “Notes” screen should be The “Notes” screen should be thoroughly documented with the thoroughly documented with the vocational challenge and plan of vocational challenge and plan of each counseled customer. each counseled customer.

An optional counseling record An optional counseling record card is available on-line and may card is available on-line and may be utilized for more detailed and be utilized for more detailed and confidential record keeping. confidential record keeping.

202 Career 202 Career Guidance/PlanningGuidance/Planning

Providing information regarding career Providing information regarding career opportunities which may include:opportunities which may include:– Occupational informationOccupational information– Training providersTraining providers– Financial informationFinancial information– Steps to achieve the occupational goalSteps to achieve the occupational goal

Documentation of the type of Documentation of the type of guidance/plan should be provided on guidance/plan should be provided on the “Notes” screen. the “Notes” screen.

203 Objective 203 Objective AssessmentAssessment

A process that identifies service needs, A process that identifies service needs, goals, interests, academic levels, abilities, goals, interests, academic levels, abilities, aptitudes, supportive service needs, and aptitudes, supportive service needs, and measures barriers and strengths. measures barriers and strengths.

It includes a review of basic and It includes a review of basic and occupational skills, prior work experience, occupational skills, prior work experience, the potential for employment, and the potential for employment, and developmental needs. developmental needs.

As a WP service, the objective assessment As a WP service, the objective assessment must be documented on the “Notes” must be documented on the “Notes” screen.screen.

204 Interest and 204 Interest and Aptitude TestingAptitude Testing

Individuals who are administered a Individuals who are administered a standardized test. These tests measure the standardized test. These tests measure the individual's possession of, interest in, or individual's possession of, interest in, or ability to acquire job skills and knowledge.ability to acquire job skills and knowledge.

This service can only be taken by the person This service can only be taken by the person administering the test. administering the test.

Documentation of the name of the test and Documentation of the name of the test and any pertinent information regarding the test any pertinent information regarding the test results is required on the “Notes” screen.results is required on the “Notes” screen.

205 Develop Service 205 Develop Service Strategies (IEP/ISS)Strategies (IEP/ISS) A document prepared by a staff person for a A document prepared by a staff person for a

job seeker that identifies the strengths and job seeker that identifies the strengths and weaknesses of the job seeker, weaknesses of the job seeker,

includes a planned series of actions leading includes a planned series of actions leading to employment, and to employment, and

specifies the employment, training and social specifies the employment, training and social services to be provided. services to be provided.

The plan must be on file at the one-stop The plan must be on file at the one-stop center for one year, center for one year,

or, in the case of the automated ISS, the ISS or, in the case of the automated ISS, the ISS must be available in the automated system. must be available in the automated system.

The job seeker must be provided with a copyThe job seeker must be provided with a copy. .

206 – 211 and 214 -222 206 – 211 and 214 -222 Referral to TrainingReferral to Training

Referral to training includes:Referral to training includes:– ApprenticeshipsApprenticeships– Job CorpsJob Corps– Federal (non-WIA) TrainingFederal (non-WIA) Training– State and Local TrainingState and Local Training– Educational ServicesEducational Services– WIAWIA

206 – 211 and 214 -222 206 – 211 and 214 -222 Referral to TrainingReferral to Training

Referral to training includes:Referral to training includes:– Adult Literacy, Basic Skills or GEDAdult Literacy, Basic Skills or GED– Short Term Pre-Vocational ServicesShort Term Pre-Vocational Services– English as a Second LanguageEnglish as a Second Language

212 Other Intensive 212 Other Intensive Services Not Otherwise Services Not Otherwise ClassifiedClassified

If WP staff time is used to provide If WP staff time is used to provide an intensive service, 212 may be an intensive service, 212 may be used.used.

This must be documented on the This must be documented on the “Notes” screen with the type of “Notes” screen with the type of service provided. service provided.

226 Reading or Math 226 Reading or Math TestingTesting

WP staff time is used to WP staff time is used to administer a reading or math test.administer a reading or math test.

The name of the test and any The name of the test and any other pertinent information other pertinent information should be provided on the should be provided on the “Notes” screen.“Notes” screen.

311 – 314 Enrolled in 311 – 314 Enrolled in TrainingTraining

Enrolled in training includes:Enrolled in training includes:– Job CorpsJob Corps– Other federal trainingOther federal training– State and local trainingState and local training– Apprenticeship trainingApprenticeship training

Referral Codes are Referral Codes are System Generated System Generated

New Codes New Codes

100100 Validate I-9Validate I-9 Does not commence or extend Does not commence or extend

participation but is necessary for participation but is necessary for performance of duties.performance of duties.

Allows staff to see if an I-9 has Allows staff to see if an I-9 has been validated for an individual been validated for an individual and is on file in a one-stop and is on file in a one-stop center. center.

New Codes New Codes

117 Outreach Vet/MSFW117 Outreach Vet/MSFW Outreach performed on Outreach performed on

individual job seeker individual job seeker Does not commence or extend Does not commence or extend

participation but is necessary for participation but is necessary for performance of duties.performance of duties.

For Further For Further InformationInformation

Jim CadwalladerJim Cadwallader(850)245-7432 (850)245-7432 e-mail: e-mail: Jim.Cadwallader@awi.state.fl.usJim.Cadwallader@awi.state.fl.us

Joan LosiewiczJoan Losiewicz(850)245-7422 (850)245-7422 e-mail: e-mail: Joan.Losiewicz@awi.state.fl.usJoan.Losiewicz@awi.state.fl.us

Ken McDonaldKen McDonald(850)245-7412 (850)245-7412 e-mail: e-mail: Ken.Mcdonald@awi.state.fl.usKen.Mcdonald@awi.state.fl.us