walker water man workshop presentation sept 08

8/8/2019 Walker Water Man Workshop Presentation Sept 08

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USING SYSTEMIC CONSULTATIONWITH MULTI-AGENCY TEAMS:

Making the most of opportunities

DAWN WALKER [email protected]

COLIN WATERMAN [email protected] Treatment Foster Care in England

(MTFCE), Booth Hall Childrens Hospital, Manchester,

0161 9185431


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Introduction The workshop facilitators are qualified Social

Workers and Family Therapists

They have a great deal of experience of consulting to

a wide range of public sector staff

Their current consultation work takes place within a

particular treatment foster care model being

researched in the UK (MTFCE)

Participants will hopefully make links to their ownconsultation work

This workshop intends to articulate a model of

consultation which is coherent


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Consultation types

Type With Focus

Case consultation Individuals, co-

working pairs, teams

Service-user

Team consultation Teams Team processes,

performance

Programme

consultation

Individuals, co-

workers or teams

Maximising

effectiveness of theprogramme


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We aim to cover..........

CONTEXT in which our consultation takes

place

MAPPING of consultation relationships &

stakeholders

AMT locating our activity within this

framework

ENGAGE with your experience, knowledge &

questions

DVD a short clip - consultation in action


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MTFCE Pilot Programme

DCSF Public Funding for 19 pilot teams working with

adolescents (MTFC-A), 6 teams working with 3-6 year olds

(MTFC-P) and 8 teams working with 7-11 year olds (MTFC-C)

An evidence-based approach Evaluated independently by Manchester and York Universities

Engaging with cultural differences across and between the

USA and UK teams

Multi-agency teams; social care, health, education, early years Consultant role to support development and ensure fidelity


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Consultation Map Key Stakeholders

Central

Government

DCSF

OSLC

National

Implementation

Team

TFC

Consultants

LOCAL

AUTHORITY

host

agencies

SITE

Research

Institutions

Contract Contract

Model Fidelity Model Fidelity


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Suggestion Spend some time making your own

consultation map

Pay attention to the key stakeholders

Use different lines, colours and positions toindicate some of the relationships you are

aware of

Might the map be something you could sharewith others involved in the process?

How might this impact upon a) your thinking,

b) your practice?


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Approach

(Assumptions, values, theories and working ideas)

Method(Organisational patterns, ways of working)

Technique(Practice activities and tools)

Contextual force Implicative force


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Suggestion Using the AMT Framework (Burnham 1992), start to

account for your own consultation practices

Explore some of the links and/or inconsistencies

between the 3 layers

Which are the areas of greatest strength a) for you,

b) for the people you consult to? How do you

maintain these strengths?

Where do you experience the most noticeablechallenges? How do you work to manage these

effectively?


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Methods of Consultation

ACCESS TO WEB PDR

ATTENDANCE AT STEERING GROUPMEETINGS

E-MAIL CORRESPONDENCE

REVIEW OF TAPES V

erbal & WrittenFeedback

TELEPHONE fortnightly & ad hoc

MEET WITH PS & PM POST MEETING review,problem solve, reinforce

DIRECT OBSERVATION & LIVE CONSULTATION Foster Carer Meetings & Clinical Team Meetings

CLEAR CONTRACTING


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Suggestion Take a few moments to consider your own

consultation work and the ways in which it is

organised

Which bits are similar to the methodsmentioned on the previous slide?

What additional methods might you and your

colleagues be using? What factors are taken into account

(organisationally & individually) when making

decisions about which method/s to use?


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A clip of DVD 7 minutes are shown from one sites Clinical

Team Meeting

All the team members have already given

their feedback on the weeks work The Programme Supervisor is now trying to

pull together the behavioural targets for one

young person The Site Consultant makes an intervention in

real time


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Please consider the following

Who was managing the meeting who was in

charge?

How are ideas introduced? What stage (in terms of the sites

development) do you think the consultation

process is at?


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And finally...........

You have heard about a systemic model ofconsultation

The consultation process is systematic and multi

layered providing multiple opportunities to assist site

staff in developing good practice Contractual and model fidelity forces have been

clearly identified and the consultants role in

supporting these is explicit

You have been invited to consider your own

consultation practices and to begin to articulate

these using some suggested frameworks


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Some reading which has assisted us in

preparing for this presentation

Burnham, J. (1992) Approach, Method, Technique: making distinctions and

creating connections, in Human Systems: The Journal of Systemic Consultation and

Management, Vol. 3, pp 3-26.

Harper, D.J. & Spellman, D. (1994) Consultation to a professional network:

reflections of a would-be consultant, in the JFT, 16, pp 383-399.

Huffington, C. (1999) Containing Failure: Consultancy to a ResidentialCentre for

Adolescents, in Clinical Child Psychology and Psychiatry, Vol 4 (4) pp 533 541.

Kirk, P. & Broussine, M. (2000) The Politics of Facilitation, in the Journal of

Workplace Learning, Bradford: 2000. Vol. 12, issue 1.

Morrison, T. (1998) Using Kolbs Learning Cycle in Consultation, Chapter 7 in

Casework Consultation Guide. Schein, E, H. (1990) A General Philosophy of Helping: Process Consultation in Sloan

Management Review, Spring 1990, pp 57 64

See also www.mtfce.org.uk for information on the MTFCE Project

walker water man workshop presentation sept 08

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