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Customer Manual TOOLSHOP File: UM_Toolshop_Customer manual_en.doc Page 1 of 43 Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart Walter TOOLSHOP Customer manual

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Page 1: Walter TOOLSHOP Manual · 2013. 4. 10. · Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart You will be required to fill in some additional information, like VAT

Customer Manual TOOLSHOP

File: UM_Toolshop_Customer manual_en.doc Page 1 of 43 Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart

Walter TOOLSHOP

Customer manual

Page 2: Walter TOOLSHOP Manual · 2013. 4. 10. · Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart You will be required to fill in some additional information, like VAT

Customer Manual TOOLSHOP

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The advantages of TOOL SHOP

• Up-to-date stock availability & price information

• Quick access to all tools information

• 7 days a week, 24 hours a day available

• Single sign-on for the shop and the entire website

• “Change customer” functionality: With one login (Single sign-on) the

user can change between the different customer numbers they are

responsible for

• “My product check”: the new efficient way to check tools or tool

family’s stock availability & prices, before ordering

• Order & invoice history with the re-order possibility

• Order tracking via carrier number

• Personal address book: easy way for direct deliveries

• Prevention of duplicate order entry due to file upload function – now

with an even more flexible process

• Ordering from fully integrated catalogues (e.g. GPS, our new

machining navigator)

Page 3: Walter TOOLSHOP Manual · 2013. 4. 10. · Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart You will be required to fill in some additional information, like VAT

Customer Manual TOOLSHOP

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1 Registration and Login on the Walter Homepage ........................ 4

1.1. Terms of use .................................................................................................... 7

2 Types of user-accounts .................................................................... 7

2.1 Basic user account .......................................................................................... 7

2.2 Customer user account .................................................................................. 9

3 Shop .................................................................................................. 10

3.1 Order entry..................................................................................................... 11

3.1.1 Fast order entry ...................................................................................... 11

3.1.2 Shopping cart .......................................................................................... 13

3.1.3 Product search ........................................................................................ 14

3.1.4 Upload file ................................................................................................ 16

3.1.5 Select template ....................................................................................... 19

3.1.6 Replacement product ............................................................................. 20

3.1.7 Order creation ......................................................................................... 22

3.2 Transaction history ....................................................................................... 24

3.2.1 Order history ........................................................................................... 24

3.2.2 Invoice history ........................................................................................ 27

4 My account ....................................................................................... 29

4.1 My settings ..................................................................................................... 29

4.2 My address book ........................................................................................... 30

4.3 Change customer .......................................................................................... 31

4.4 User Management ......................................................................................... 31

4.4.1 Check user details .................................................................................. 32

4.4.2 User roles ................................................................................................. 35

4.4.3 Enable/Disable users ............................................................................. 36

4.4.4 Change user’s password ....................................................................... 38

4.5 Order entry..................................................................................................... 40

4.6 My product check .......................................................................................... 40

4.7 My templates ................................................................................................. 41

4.8 Transaction history ....................................................................................... 41

4.9 Terms of use .................................................................................................. 41

4.10 Sign out ....................................................................................................... 41

5 Find product ..................................................................................... 42

5.1 Quick search .................................................................................................. 42

5.2 GPS .................................................................................................................. 42

5.3 E-Paper ........................................................................................................... 43

5.4 Walter Online Catalogue .............................................................................. 43

5.5 CCS .................................................................................................................. 43

Page 4: Walter TOOLSHOP Manual · 2013. 4. 10. · Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart You will be required to fill in some additional information, like VAT

Customer Manual TOOLSHOP

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1 Registration and Login on the Walter Homepage

You register through our homepage www.walter-tools.com

Please choose among three website languages (German, English, Chinese) and select your country, then click on “Login or register”.

If you are a returning user, you may enter your e-mail address (=user name) and password to log in.

Otherwise, please fill in the registration form to receive access data for the shop.

You have to accept the terms of use to be able to continue with the registration.

Page 5: Walter TOOLSHOP Manual · 2013. 4. 10. · Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart You will be required to fill in some additional information, like VAT

Customer Manual TOOLSHOP

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On top black ribbon you can see whether you are logged in.

Registration process

Step 1: Enter the required information

Step 2: Confirmation of link sent by e-mail

Step 3: Choice of user group

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Customer Manual TOOLSHOP

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In the next step of registration, you need to choose among three different options:

1) Basic user means:

- Allowed to navigate with no connection to a customer account on the Walter website.

- You may subscribe to the Walter newsletter

- You can take part of the Walter basic services (e.g. service in GPS: list prices of the country you have registered for are automatically unlocked & language is preset).

2) Customer user account means:

- Walter customer service will create a new customer record and connect your user

account. - You can begin shopping and take part of our extended service offer, stock

availability, your order/invoice histories, etc.

Please select option 3, if you are an existing Walter customer. 3) Connect to an existing customer account:

Select this option if you want to connect your user account to your existing

customer record with us. This requires an approval from an authorized person in your organization. Or contact your internal user administrator, who can create your user account.

Depending on which option you choose, you will need to fill in some additional

information. Step 4: Completion of your registration

The final view informs you on how you can proceed. In case you have registered as

a basic user, you can start navigating through the Walter homepage. While waiting confirmation for customer user approval from Walter customer

service, you can navigate as basic user throughout the Walter homepage.

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Customer Manual TOOLSHOP

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1.1. Terms of use

During your first login you have to accept the terms of use for the homepage/shop.

Terms of use include:

• Global disclaimer

• Global general website terms of use

• Local terms & conditions for your respective country

2 Types of user-accounts

On the Walter homepage users can have different accounts.

2.1 Basic user account

Basic user means: - you can start to navigate with no connection to a customer account right away on

the Walter website.

- you can subscribe to the Walter newsletter - you take part of the Walter basic services (e.g. when entering GPS, you will be

automatically unlocked for the pricelist of the country that you have registered for and your language will be preset).

- you can switch between the three basic languages of the website (English,

German and Chinese) Whenever the basic user clicks on a shopping symbol on the Walter website, he is

informed that he should upgrade his account to be able to shop:

If you want to read the „terms of

use“, please click on the green link.

A popup-window will show you the terms & conditions.

Page 8: Walter TOOLSHOP Manual · 2013. 4. 10. · Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart You will be required to fill in some additional information, like VAT

Customer Manual TOOLSHOP

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To upgrade the basic user-account and be able to order, you have to go to “My Settings” under your user account menu, when you click on your name on the black

top ribbon of the page.

… on the bottom of “My settings” you can send a request for being upgraded to a Walter customer user and have access to the shop as well.

Page 9: Walter TOOLSHOP Manual · 2013. 4. 10. · Last update: 09/04/2013 16:49:00 by Andrea Berndt Author: Geiselhart You will be required to fill in some additional information, like VAT

Customer Manual TOOLSHOP

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You will be required to fill in some additional information, like VAT number and

invoice address. 2.2 Customer user account Customer user account means:

- The Walter customer service creates a new customer record and connects your user account.

- You can start shopping and take part of the Walter extended service offer, i.e.

stock availability, your order/invoice histories, etc. - You can switch between 20 languages at any time: all shopping related website

parts are visible in your chosen language. Due to the fact that not all parts of the website are translated in these 20 languages, the rest of the website is presented in

the fallback language of English.

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Customer Manual TOOLSHOP

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3 Shop

If you are a customer user there are different symbols, which directly lead you to the order entry page within the shop. You can click on:

a) Tools ���� Order entry

b) Shopping cart symbol on the black top ribbon

c) My account menu ���� Order entry on the black top ribbon

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Customer Manual TOOLSHOP

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Explanation of the content on the black top ribbon:

Country and language chooser

Logged in user’s name

with menu including

personal & shopping related topics,

which can be attained from

every page on the Walter website

In case of a

customer user, the

customer number is visible.

Mouse over

shows details

Logout button

Shopping cart symbol

to switch directly

into the order entry/shop

ping cart

3.1 Order entry

The order entry page is the most important part of the Walter shop, here you can enter orders into the fast order entry page, and submit them into the shopping cart

below. 3.1.1 Fast order entry

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Fast order entry is one way to enter the order in TOOLSHOP.

Field name Description

Ordering code

(mandatory field)

Material

description e.g.

DNMG150612-NF3 WPP20

Walter

SAP Material

No. 5094183

Customer

Mat. No.12345

(needs to be already maintained

in SAP)

EDP No. (only

Nafta) ANSI code (only

Nafta)

Qty (mandatory

field)

Your order quantity

Requested date Requested delivery date, has to be entered as YYYY-MM-

DD.

Your ordering

code

Your customer material number. If not existing or not

equaling the value in the Walter SAP, the entered number will overwrite existing values for this one specific order

line within the order.

Comment Order line comment

Connect code Items with the same value will be delivered together, e.g.

all products marked with a “1” are delivered in one package

Contract no. (only Nafta)

Pricing contract number to which the entered product should refer to and retrieves his price from

Expand/Collapse fields

Unhides/hides all optional order entry fields

Ship complete All items that are entered in the fast order entry template receive the same connect code value and will be delivered

as one package.

Clear row Clears the respective row

Clear all Clears all entered items from the fast order entry

template.

Add to cart Transfer of all items into the shopping cart

If you hover over the headers of the fast order entry, you can read an explanation about the content of each column. See the following example for the ordering code column:

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3.1.2 Shopping cart

Field name Description

Ordering

code

Material

description e.g.

DNMG150612-NF3 WPP20

Walter SAP

Material No.

5094183

Customer Mat.

No.12345 (needs to be

already maintained in SAP)

EDP No. (only Nafta)

ANSI code (only Nafta)

Qty Order quantity (delivery units in SAP are checked).

Discount group

Walter discount group

Requested date

Date, where the customer wants to have the goods delivered. Format: YYYY-MM-DD

Ship date Date, at which the goods are sent by Walter. Format: YYYY-MM-DD

Availability „Available“: Quantity is available on stock

„=> See Details“: Click on it to see the product details and to find the

availability information in the lower area.

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If the requested quantity exceeds the available quantity and the expected

quantity from production, no expected delivery date will be displayed on

the right side (No info available).

If the requested quantity only exceeds the available quantity but not the

expected quantity from production, an expected delivery date will be

displayed.

If the requested quantity can be covered by the available quantity, the

expected delivery date will be the requested delivery date (in our example

18/10/2012).

Your

ordering code

Your customer material no.

Comment Order line comment.

Connect code

Items with the same value will be delivered together, e.g. all products marked with a “1” are delivered in one package.

Net price Net price in local currency.

List price List price in local currency

Line total Total result of the line

Edit Change content of an order position

Delete Deletion of one order position

Delete all Deletion of all items in the shopping cart

Check out Validation of the order & change to the order check out page

Save as template

With this function you can save your entries in the shopping cart as an order template to use it again another time. Enter a name for the

template, before you press save. You can find your saved templates within “My templates” under “My account” if you click on your name

on the top black ribbon.

3.1.3 Product search

If you click on “Product search“ above the fast order entry template, a pop-up opens and you can search for product names etc.

2012-10-18

No info available

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The following Ordering code types can be selected:

If brand is known, it can be also specified, which decreases the search time.

Result list of the product search:

Order code/ISO code Product code / material description

Your ordering code Your customer material number that is maintained in the Walter SAP system

SAP Material No Walter SAP material number of the

product

EDP number (only

Nafta)

ANSI Code (only Nafta)

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Field name Description

Ordering code Material

description e.g.

DNMG150612-NF3 WPP20

Walter

SAP Material

No. 5094183

Customer

Mat. No.12345

(needs to be already

maintained in SAP)

EDP No. (only

Nafta) ANSI code (only

Nafta)

Qty Package quantity displayed

Description Product description

Net price Net price in local currency

List price List price in local currency

Availability Available stock quantity

Select Product is transferred to Fast order entry template

3.1.4 Upload file

If you click on „Upload file“ above the fast order entry template, a pop-up opens, where you can upload your order file.

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Customer Manual TOOLSHOP

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The upload file has to contain at least the following information: Product Code (e.g. A1211-10) -> Mandatory field Order quantity -> Mandatory field

The following information is optional and can be included in the file as well:

Your ordering code (free entry) -> Optional (= customer mat. no.) Requested date (YYYY-MM-DD) -> Optional (needs text format) Order line comment -> Optional

Connect code -> Optional

You can flexibly define the order of your fields included in the upload file. Just pull those fields, which are applied in your file, into the right area of the pop-up:

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In this example each information (column) within the text file has to be delimited

by a semicolon (csv-file).

This is how the file looks like, if you open it in Notepad:

The following upload file formats can be used:

The advantages for the customer: File-upload

Flexible content of the upload file

Easy handling

No double order entry, therefore time savings

Quick interface set-up

During the upload it can happen that some error messages appear.

To continue the ordering process with all other valid items you can press “Clear row” for the non-found items. All other items are already transferred to the

shopping cart.

Please contact your Walter customer service or send them the error list. They will support you with finalizing your order.

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Process how to use the file upload solution in TOOLSHOP:

1) Walter customer service can provide you with an example file and format description

2) You as a Walter customer hand over these files to your IT department or

external IT Service 3) This IT department has to create an interface within your system, which

makes it possible to have an automatic download of the orders as a file (normally csv-file) out of your system.

4) Then you enter yours orders in your purchasing system and use the

automatically generated file to upload it via File-Upload function in TOOLSHOP.

3.1.5 Select template

If you click on „Select template“ above the fast order entry template, a pop-up opens and you can choose among your saved templates.

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Choose one of the templates and click on “select template”. The content of the

template is transferred to the fast order entry page. Clicking on the name of the template, the content gets visible:

To do further changes in your templates, please go to “My templates” under “My

account” menu on the top black ribbon. 3.1.6 Replacement product

Toolshop offers the possibility to display replacement products for phased-out

articles. In case you enter such a product, you receive a pop-up window before the products arrive in the shopping cart that informs you as follows:

The amount to be ordered in this example is 8 pcs. In this case the first product is already marked as “phased-out” in the Walter backend, the second is the

replacement product.

It is recommended to check the availability by clicking on “See details” in order to see the real stock situation of the articles.

The following scenarios are possible and will be described:

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a) You decide to order the old product and the stock level of this product can cover the requested amount

Within the article details we can see that the requested amount can be covered by

the available stock level. If you decide to anyway buy this phased out product, you will receive this old product in the required quantity.

b) You decide to order the old product, but the stock level of this product

doesn’t cover the requested amount Within the article details we can see that the requested amount can’t be covered by

the real stock level of the product.

In case you still decide to order this phased out article and you send the order to Walter, the old will be replaced by the new product (which has been shown to you

in the pop-up window). You will receive the new replacing product.

c) You decide to order right away the new product

The new product is placed into the shopping cart and can be ordered.

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3.1.7 Order creation

If you click on the “Check out” button under your shopping cart, you end up on the Order check out page, where you need to enter some information, before being

able to finally send the order.

Field name Description

Delivery address

Reset to default

Change back to the delivery address that is marked in the Walter backend as “default” address of the customer

Change address

Choice of another delivery address. A list of all maintained ship-to-parties in the Walter backend system for this customer will

be displayed

Order references

Order reference

Mandatory

Customer order reference (customer purchase order number) which will be shown/printed on all documents.

Drop shop order reference

End customer order reference, especially helpful for dealers who order for their end customers.

Order comment Order header comment

Deliver to a different address

Here you can enter a delivery address, which you want to save in your local

address book.

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Payment information

Payment by invoice

At the moment there is only the possibility to pay by invoice.

Shipping method & Third Party Account (only Nafta markets)

You can also see the “Order summary“ further below on this page, which actually displays the shopping cart content, as seen before.

On the bottom you can find two buttons:

Field name Description

Back Go back to the shopping cart to change products

Send order Place your order – order will be sent & created in the Walter backend system SAP.

After clicking “Send order” your order will be created in SAP.

The following confirmation of order receipt confirms that the order has been sent to and created in the Walter SAP system.

Attention: This is no confirmation of delivery dates. The real order confirmation will be sent out by Walter the same way as for all manually created orders (if

agreed between Walter & customer).

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3.2 Transaction history Within the transaction history the details of all your standard and special orders and

all your invoices are displayed.

3.2.1 Order history Click on the tab “View orders” to see the order history template:

Order receipt confirmation

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Field name Description

Date Date when the order was created. The format has to be YYYY-MM-DD.

Order number SAP Order no.

Order status All orders = Display all existing orders Active orders only = Display all open orders Closed orders only = Display all delivered orders

Ordering code Check orders containing certain products. You can enter

material description, Walter SAP material no., your customer material no. (and EDP and ANSI code – only Nafta)

Order reference

Your purchase order no.

Drop shop order reference

End customer purchase order no.

Invoice number

Walter SAP Invoice no.

Result list in the order history:

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Field name Description

Order number SAP Order no.

Order date Date when the order was created

Order status ACT = Active => not yet delivered

CMP = Completed => delivered TMP = Temporary => registered orders with a delivery block

Ship to Name Name of the customer

Order reference

Your purchase order no.

Drop ship order reference

End customer purchase order no.

User ID Not yet implemented

If you click on an order number in the first column of the result list, you can check the order details:

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The advantage is that you can directly re-order certain positions from the order details and transfer them into the shopping cart (with pop-up window asking for

requested amount) or even transfer the complete order into the fast order entry template.

Within the order details you can also find the Tracking/package number, which helps you to track the status of your order on the carrier’s website.

3.2.2 Invoice history Click on the tab “View invoices” to see the invoice history template:

Field name Description

Date Date when the invoice was created. The format has to be YYYY-MM-DD.

Invoice number

Walter SAP Invoice no.

Order number Walter SAP Order no.

Ordering code Check invoices containing certain products. You can enter material description, Walter SAP material no., your customer

material no. (and EDP and ANSI code – only Nafta)

Order

reference

Your purchase order no.

Drop ship order

reference

End customer purchase order no.

Result list in the invoice history:

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Field name Description

Invoice no. Walter SAP Invoice no.

Inv. date Date, when the invoice was posted in the Walter SAP.

Currency Your currency

Gross value Gross value amount of the invoice.

Total tax Total tax amount of the invoice.

Total charges Total charges containing e.g. freight costs.

Total allowances

Total discounts.

Total invoice

value

Total invoice value.

If you click on an invoice number in the first column of the result list, you can check the invoice details:

The advantage is that you can directly re-order certain positions from the invoice

details and transfer them into the shopping cart (with pop-up window asking for requested amount) or even transfer all items from the invoice into the fast order

entry template.

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4 My account

The purpose of “My account” is to reach all shopping related topics, as well as, terms of use & the user settings from each corner of the Walter website.

The “My account” menu can always be reached, if you click on your name in the top black ribbon. It is divided into the following sections:

The above picture shows the maximum of subjects that a customer user can see. Basic users can only see the following topics:

4.1 My settings

In “My settings” you can do changes on your profile. You can:

� Change personal information like language, company function etc.

� Change your personal password for the Walter website

Personal section

Shop related section

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This is recommended to be done right after the first login on the Walter website.

Attention concerning the format of the password: 1. Common words like Walter, Summer, Winter, qwerty etc are not allowed.

2. Similar words to the user’s first name or last name are not allowed.

3. Similar words to the user ID (= e-mail address of the user) are not allowed.

� Subscribe/unsubscribe for a Walter newsletter

� Upgrade to a customer account to be able to shop, if you are a basic user

� Check your customer information & Walter contact persons

4.2 My address book “My address book” gives you the possibility to maintain the addresses of your

locally saved address book. You can add new addresses, edit existing ones or even delete unnecessary

addresses.

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Field name Description

Cancel Change back to the starting page of the website by interrupting your current actions within “My address book”

Reset Any entries you made in the entry fields about company name,

street etc. are reset and deleted.

Search Search for parts of the company name to find an address within

the address book

Save address Enter a new address in the given fields and save this address

Delete Deletion of complete address lines from your address book

Edit Change saved addresses

The address book is available on customer level, which means that all of your users, who are assigned to one customer number, share the addresses between

each other.

4.3 Change customer

This topic gives you the possibility to switch easily with only one login (e-mail address and password) between several customer numbers and send your orders. For further information, please contact your local TOOLSHOP administrator.

4.4 User Management If you are a customer user, who has the permission to create additional users, you

will have this topic under “My account” on the top black ribbon clicking on your name.

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You will see all users that have been created under your customer number in the following way:

4.4.1 Check user details

You can check the user details by clicking on “Open details” within the drop-down list besides the user name:

A pop-up opens, where you can do changes within the user access data.

In the sheet “User details” & “Additional user info” you can see the

following information, which can be also adapted if necessary:

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Field Description

E-Mail (= User name)* Your e-mail address (= user login name for our website), which is unique and can be

set up only once in the system. ATTENTION: Due to a safety restriction (legal reason)

the e-mail address is to be seen as a unique ID and can’t be changed by

anyone. A user can only be disabled.

Password* This login password needs to include:

• at least 8 characters • at least 1 number • at least 1 uppercase

Attention: 1. Common words like Walter, Summer,

Winter, qwerty etc are not allowed. 2. Similar words to the user’s first name or

last name are not allowed. 3. Similar words to the user ID (= e-mail

address of the user) are not allowed.

Confirm password* Confirm the above entered password

First name* First name of the user

Last name* Last name of the user

Company name Name of the user’s company

Customer Number Walter SAP customer no. of this company

(this is preset information)

Street Street name of the user’s company

House number House number of the user’s company

Area Area name, where the company is located

Post code Postal code

City City, where the user’s company is located

Region/State Region/state, in which the company is

located in

Telephone Phone number of user

Mobile phone Cell phone number of user

Country Country, to which user should be assigned

Language Select shopping language of the user (in case of a basic user these are only DE, EN,

CN). He can change it at any time in his settings by himself.

Company function Position of the user within his company

Customer type Select type of the user’s company

Industry Select industry of the user’s company

VAT Code Value added tax code of the user’s country

I want to receive news from Walter User can decide upon this during registration.

Status The purpose of this field is to show the

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status of the user,

Active = User is set up and can log in on our website Disabled = User is set up but can’t log in

on our website Awaiting new customer approval =

user has registered and is waiting to be created as customer user Awaiting existing customer approval =

User has regsitered and is waiting to be connected to an existing customer account

Additional user info

Gender Gender of the user (drop-down menu)

Company department Department, where the user belongs to within his company (drop-down menu

Academic title Academic title of the user (drop-down menu)

Fax Fax no. of the user

Postal department code Postal code of departments within huge

companies

*Mandatory fields on country level to be defined. List also depending on registration

fields

4.4.2 User roles

In the sheet “Roles” you can assign user roles to the user or take the permission for certain roles away from him. You are only allowed to assign your own user roles to

a new user.

As an explanation you can find here the existing user roles: User role Description

Basic user role Basic Registered User • Guest access

• User can automatically register for

this user role

• No shopping possible

• Automatic preset of language in GPS

• Automatic unlock of pricelist in GPS

for the registered country

Customer user roles - standard Customer User Limited • User needs to be created by Walter

Internal Sales

• Customer specific prices are

displayed

• Stock availability is displayed

• Order/Invoice history visible

• No shopping possible

Customer User Extended Rights • User needs to be created by Walter

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Internal sales

• Customer specific prices are

displayed

• Stock availability is displayed

• Order/Invoice history visible

• Shopping possible

User roles applied on top of above displayed customer user roles Customer User Admin User can be assigned to this user role, on

top of the previous two roles.

As a customer user admin he is able to

create additional users for his customer

number by himself.

Multi customer access A user needs to be assigned to this user

role, if he is supposed to handle with one

login different customer numbers.

� Reference: “Change customer” in

chapter 4.3.

4.4.3 Enable/Disable users The sheet “Advanced” is always relevant, if you want to activate a user,

due to the fact that: � Password is not correct and needs to be changed � His status is disabled or any other not active status is visible (e.g. awaiting

new customer approval or awaiting existing customer approval)

In this sheet you can also disable users in case you want them to not be able to login/order anymore.

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This is how you disable the user:

And this is how you enable the user:

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4.4.4 Change user’s password To change a password of a user, search for the user and open the user details by clicking on “Open details” within the drop-down list besides the user name:

A pop-up opens, where you can do changes within the user access data.

Click on “Change password”:

A pop-up opens, where you can change the password for this specific user:

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You have two possibilities:

a) Please enter the new password manually in “Password” and “Confirm password”. Then save & close. You need to inform the user manually about

his new password.

Attention for the password format:

1. Common words like Walter, Summer, Winter, qwerty etc are not allowed. 2. Similar words to the user’s first name or last name are not allowed.

3. Similar words to the user ID (= e-mail address of the user) are not allowed.

b) You want to create a system generated password for the user, then you mark

“Auto generate password?”

You can then decide as well, if the manually entered or auto generated password

should be sent by e-mail to the given e-mail address, then please mark “Send e-mail confirmation”. Otherwise you need to manually inform the user and send him

e.g. an e-mail. Please save your changes in the end.

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4.5 Order entry Please refer to the description under chapter 3.1.

4.6 My product check With the “My product check” you can check for a certain product or product family

based on an entered quantity:

� Is this product available in the given quantity?

� Which are your specific prices?

You can also enter parts of the product name to compare, which product of the complete range is on stock for the entered quantity. It is also possible to compare

prices at one glance and select the suitable product.

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4.7 My templates “My templates” is the administration tool for your stored templates.

You can delete single items from your template or the complete template itself. It is also possible to rename templates. Clicking on the template name, the content

is displayed.

Templates are stored on user level, which means that different customer users

assigned to the same customer no. can’t access each other’s templates.

4.8 Transaction history Please refer to the description under chapter 3.2.

4.9 Terms of use

You can find the Terms of use for the website and the shop as well as the local terms & conditions of the country you have registered for.

4.10 Sign out

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5 Find product

Clicking on Tools � “Search & Shop” or directly on “Find product” and you arrive on the catalogue search page of the Walter website.

5.1 Quick search The quick search offers you the possibility to search for any keyword throughout

the whole Walter website. You will be presented products, videos, pictures etc. categorized in a good overview.

5.2 GPS

GPS is a machining navigator to search for specific products, but it offers you as

well the possibility to receive a recommendation for suitable products based on your specific application. You can transfer the desired products to a GPS internal wish list and then pass

them on into the fast order entry of the shop to finalize your order.

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5.3 E-Paper

The E-Paper is a catalogue, where you can page through and search for products.

5.4 Walter Online Catalogue

This is a catalogue, where you can find all products from the Walter brand, select

them and transfer them into the shopping cart.

5.5 CCS

Within the CCS catalogue you can search for products of the brand Walter-Prototyp, but you can also have a recommendation based on your current application. All products can be transferred directly to the shopping cart.

You can find a more detailed description of all the products directly on the Walter

homepage within the chapter “Find product”.