WARRANTY & GENERAL CARE INFORMATION

WARRANTY REGISTRATION FORM

NAME OF CLIENT:____________________________________________ DATE OF COMPLETION:________________________________________ LOCATION OF WORKS:________________________________________ SALES ORDER NO: _______________ Dear client Thank you for choosing Pacific Kitchens Pty Ltd for your cabinetry and/or stone needs. We hope that you are thrilled with your finished product and have many years of trouble free enjoyment. Your cabinets are covered by a 12 months warranty from date of install and final invoice which covers all cabinets, hardware and bench tops for defects in this period. We use only the highest quality German Hettich hinges and drawer runners which are covered by a lifetime warranty. Although the hardware is of the highest quality, should there be a problem in the first 12 months, we will happily replace at our expense. After 12 months, you will need to contact Hettich directly to organise replacements. Please read the attached Hettich warranty brochure for more details and register you lifetime warranty directly with Hettich by visiting https://www.hettich.com/au_EN/service/warranty.html. If you have EssaStone Benchtops, EssaStone offer a 15 year limited Warranty. Please refer to the attached brochure and warranty form for more details. As we want your cabinets to stay new for many years to come, we have provided following an outline of general care & maintenance procedures to help keep your cabinets and stone benchtops looking as new as the day they were installed. Please take the time to peruse the attached information. Kind regards

Michael Evans Director

MATERIAL SUPPLIERS AND SUBCONTRACTORS

Laminex, Nover and Gunnersens

- Board and laminate for cabinets and benchtops Caesarstone, Smartstone, Essastone, Technistone, CDK Stone

- Reconstituted stone for benchtops Hettich, Nover, Lincoln Sentry, Woods Cabinet Hardware

- Cabinet hinges, drawer runners, cabinet handles and other hardware Sizewise, LAPD

- Laminated benchtops

GENERAL CARE & MAINTENANCE PROCEDURES

Cabinet carcasses

General Care - Information

• Avoid scourers and abrasives as they will damage the surface. • Don't cut on the surface. • Keep waxes and polishes well away as they dull the natural shine. • Do not use strongly acidic, alkaline cleaners or bleach for normal cleaning as these might etch the

surface. General Care - Grease

• Use a mild dishwashing detergent in water to remove greasy marks. Dab, wait and wipe away. Finish with an all-purpose cleaner such as Windex spray cleaner or Ajax Spray n Wipe.

General Care - Spills • Melamine surfaces resist staining from most household chemicals. With some accidental spills

however, prompt action is essential. Wipe off beetroot, grape and berry juices, first aid preparations, concentrated bleach, oven cleaners, dishwasher detergents, artificial dyes, hair colouring and solvent based pen ink immediately. Specialty glues such as Super Glue must also be removed straight away with acetone (nail polish remover).

General Care - Stains • If the stain won't budge with Extra Strength Windex, try methylated spirits or dab the stain with a

diluted bleach mixture (1 part bleach to 8 parts water); leave for 3 minutes then wash off with water and dry. Finish off with Extra Strength Windex. Only as a last resort if a stain persists try 2 or 3 rubs with a crème cleanser or white toothpaste, wash and dry. Please note that bleach or these abrasive cleaners may irreversibly damage the laminate surface.

General Care - Scratches

• Melamine surfaces will withstand normal wear and tear, but can be damaged by scratching or cutting with utensils, knives and unglazed pottery. To minimise scratching, always place and lift objects from the surface – never drag or slide them across the surface.

Cabinet Faces General Care - Information

• Avoid scourers and abrasives as they will damage the surface. • Don't cut on the surface. • Keep waxes and polishes well away as they dull the natural shine. • Do not use strongly acidic, alkaline cleaners or bleach for normal cleaning as these might etch the

surface.

General Care - Streaks

• Streaky marks sometimes show on dark colours after cleaning. An all-purpose cleaner such as Windex spray cleaner or Ajax Spray n Wipe usually removes them.

General Care - Grease • Use a mild dishwashing detergent in water to remove greasy marks. Dab, wait and wipe away. Finish

with an all-purpose cleaner such as Windex spray cleaner or Ajax Spray n Wipe.

General Care - Spills • Melamine surfaces resist staining from most household chemicals. With some accidental spills

however, prompt action is essential. Wipe off beetroot, grape and berry juices, first aid preparations, concentrated bleach, oven cleaners, dishwasher detergents, artificial dyes, hair colouring and solvent based pen ink IMMEDIATELY. Specialty glues such as Super Glue must also be removed straight away with acetone (nail polish remover).

General Care - Stains • If the stain won't budge with Extra Strength Windex, try methylated spirits or dab the stain with a

diluted bleach mixture (1 part bleach to 8 parts water); leave for 3 minutes then wash off with water and dry. Finish off with Extra Strength Windex. Please note that bleach or these abrasive cleaners may irreversibly damage the laminate surface.

General Care - Scratches • Melamine surfaces will withstand normal wear and tear, but can be damaged by scratching or cutting

with utensils, knives and unglazed pottery. Darker colours will show scratches more readily than lighter colours. In general, dark colours and high gloss surfaces require more care and maintenance than lighter colours or lower gloss colours. To minimise scratching, always place and lift objects from the surface – never drag or slide them across the surface.

Cabinet hinges and drawer runners General Care - Information

• Drawer runners are maintenance free but scourers and abrasives must be avoided as they will damage the surface. Do not use strongly acidic, alkaline cleaners or bleach for normal cleaning as these might etch the surface.

Cabinet handles General Care - Information

• Use a damp cloth to wipe away any grease or marks and dry with a clean soft cloth. • Scourers and abrasives must be avoided as they will damage the surface. • Do not use strongly acidic, alkaline cleaners or bleach for normal cleaning as these might etch the

surface

Laminated benchtops General Care - Information

• Avoid scourers and abrasives as they will damage the surface. • Don't place hot objects, electrical appliances or pots straight from the oven or cooker onto your

laminate surface. • Don't cut on the laminate surface. • Keep waxes and polishes well away as they dull the natural shine. • Do not use strongly acidic, alkaline cleaners or bleach for normal cleaning as these might etch the

surface. General Care - Streaks

• Streaky marks sometimes show on dark colours after cleaning. An all-purpose cleaner such as Windex spray cleaner or Ajax Spray n Wipe usually removes them.

General Care - Grease • Use a mild dishwashing detergent in water to remove greasy marks. Dab, wait and wipe away. Finish

with an all-purpose cleaner such as Windex spray cleaner or Ajax Spray n Wipe.

General Care - Spills • Laminate surfaces resist staining from most household chemicals. With some accidental spills however,

prompt action is essential. Wipe off beetroot, grape and berry juices, first aid preparations, concentrated bleach, oven cleaners, dishwasher detergents, artificial dyes, hair colouring and solvent based pen ink IMMEDIATELY. Specialty glues such as Super Glue must also be removed straight away with acetone (nail polish remover).

General Care - Stains • If the stain won't budge with Extra Strength Windex, try methylated spirits or dab the stain with a

diluted bleach mixture (1 part bleach to 8 parts water); leave for 3 minutes then wash off with water and dry. Finish off with Extra Strength Windex. Please note that bleach or these abrasive cleaners may irreversibly damage the laminate surface.

General Care - Scratches • Llaminate surfaces will withstand normal wear and tear, but can be damaged by scratching or cutting

with utensils, knives and unglazed pottery. Darker colours will show scratches more readily than lighter colours. In general, dark colours and high gloss surfaces require more care and maintenance than lighter colours or lower gloss colours. To minimise scratching, always place and lift objects from the surface – never drag or slide them across the surface.

Specific Care - Laminex Laminates This applies to Squareform Benchtops, Fire Retardant Laminates, Chemical Resistant Laminates, Aquapanel Wet Area Panelling, Vizage Wall Lining, Fusion Laminates and Compact Laminate.

• A damp cloth will remove spills and greasy spots. Rub with a clean dry cloth to bring back brightness. Occasionally clean with a mild dishwashing detergent. To remove heavy build-up of dirt use cleaners such as Mr Muscle, Windex or Ajax Spray n Wipe spray cleaners.

NATURAL AND RECONSTITUTED STONE BENCHTOPS Also known as “engineered stone”, reconstituted stone is made from 90-95% quartz that is bound with resins and colours. The slabs are formed under enormous pressure and heat treated, therefore becoming extremely strong and non-porous.

Natural and reconstituted stone require little maintenance, however if you follow a few simple rules your stone bench tops will look new forever. 1. Always clean surface with a damp soft cloth or a non-scratch cleaning pad, on a regular basis particularly high traffic areas. 2. Avoid the use of abrasive cleaners or products containing acids, vinegar or lemon juice to clean your stone bench tops. Use warm soapy water instead, then a soft drying cloth. For stubborn stains, a specialized cream cleanser can be used. 3. Although stone is highly resistant to heat any material can potentially be damaged by sudden and rapid temperature changes. It is therefore not advisable to place hot saucepans directly off the stove onto your benchtops however warm substances will not cause any damage. The use of a hot pad is advised. 4. Granite and Marble are porous products which could stain if sufficient care is not taken. Although all bench tops are sealed prior to leaving our factory some substances particularly oil, juices, sauces, wines and soft drinks could penetrate the surface of the bench tops leaving a stain. To avoid this simply wipe down immediately. With proper care and common sense you can expect your stone benchtops to maintain their lustre and shine for many years and will look as good as the day they were installed.

German quality you can trustHettich Australia warrants the original purchaser of Hettich hardware against manufacturing defects for as long as the original purchaser owns the product.

This lifetime warranty applies to all hinges, runners, slides, metal drawer systems and sliding and folding hardware sold by Hettich. This warranty is limited to consumers of our products who register their products via the warranty registration card or have proof of purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided to the purchaser under this warranty are in addition to any other rights or remedies you may have, as a consumer, under any other law which applies to our products.

Hettich will provide replacement products for the faulty hardware only and is limited to all hinges, runners, slides and metal drawer systems and sliding and fold-ing hardware sold by Hettich. If the hardware is faulty, Hettich will send the original purchaser replacement hardware. Hettich does not warrant products which have been incorrectly installed, exposed to loads in excess of specifications, abused or used for purposes other than that for which they are intended. Hettich will not be liable for any consequential or incidental damages resulting from or contributed to by the use, installation, performance or failure of our products.

The warranty period for all other Hettich Australia supplied products is covered by the standard statutory requirement of 12 months warranty against manufacturing defects.

To make a claim, contact Hettich customer service on 1800 687 789 or email support@hettich.com.au where our customer service team will advise on the appropriate course of action, which is at Hettich’s discretion, which may include, but is not limited to having the product made available to Hettich to inspect the hardware.

Hettich Australia 1 Herbert Place Smithfield NSW 2164P: 1800 687 789

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warranty, care & maintenance

essastone® adds style, luxury, and sophistication to any space. Offering the enduring appeal of up to 95% natural quartz, a contemporary palette of designs, and an exceptional 15 year limited warranty,* it’s guaranteed to leave a lasting impression. So for a touch of distinction, choose essastone, the pinnacle of engineered surfaces.

warranty, care & maintenance

The high content of natural quartz makes essastone remarkably resilient and virtually maintenance-free. It’s highly stain and scratch resistant and also heat resistant. However, no surface can be completely stain, scratch and heat proof. Therefore, the care and maintenance guidelines will help you keep your essastone surfaces in pristine condition for years to come. Please see reverse for the essastone 15 year limited warranty.

essastone meets stringent American Greenguard standards ensuring safe and clean indoor air quality.

routine care and maintenance For routine cleaning, use small quantities of non-bleach, non-abrasive cleaners together with warm water and a damp cloth or sponge. Liquid spills including fruits, vegetables, food colourings and curries, should be wiped up and cleaned with a mild detergent and water immediately after detection.

preventing heat damage Protective trivets and heat pads must always be used underneath cookware such as skillets, saucepans, pots or dishes when removing hot items directly from any heat source (oven cooktop or microwave) and placing onto the essastone surface. Prolonged or sudden extreme temperature changes can permanently damage the material which is not covered under warranty.

preventing scratches The use of cutting boards and taking care not to drop or move heavy objects on the surface will help to ensure the long lasting beauty of essastone. essastone’s resilient surface has been designed to withstand normal daily use and whilst it is resistant to scratches, cuts and chipping, cutting directly on the essastone surface should be avoided.

chemicals There are some strong chemicals and solvents that can cause damage to essastone. Paint remover, paint and stain strippers, nail polish removers, bleach, furniture cleaners, oil soaps, permanent markers or inks, oven cleaners, drain cleaners and chemicals with high alkaline pH levels are

examples of products that could damage the surface. If a strong chemical or solvent comes into contact with your essastone surface, rinse immediately with plenty of water then follow with normal cleaning procedures.

removing difficult spills and stains If normal cleaning procedures do not work on stubborn or dried spills, use a non-abrasive cleaning pad such as a household sponge, along with a common mild cream cleanser or a glass and surface cleaner. Should chewing gum, nail polish, or similar substances adhere to the surface, they can be removed with a plastic scraper. Gently scrape off the substance, then follow the routine cleaning procedures listed above.

note: Should paint spots or stains persist after following the above procedures then, as a last alternative, the spot use of acetone may be successful. Testing on an inconspicuous area first is highly recommended.

general comments essastone requires no sealing or special cleaning products. essastone is made from natural quartz, therefore variations in colour and patterns may occur. Small surface spots and blotches are typical in engineered quartz surfaces.

For more information visit essastone.com.au or call 132 136.

essastone is marketed and distributed by Laminex Group Pty Limited ABN 98 004 093 092, trading as The Laminex Group. essastone®

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Warranty and Registration No.

customer use project/customer detailsproject namecustomer nameproject locationstate postcodephoneinstallation date: (dd/mm/yy) / /essastone colour20mm thickness 30mm thickness

application domestic kitchen benchtop splashback bathroom benchtop bathroom walls laundry benchtop other commercial reception area bar benchtop table tops counter laboratory furniture benchtop other

project details renovation new project

fabricator use fabricator detailsbusiness name contact namephoneaddressstate postcodefabricator reference numberwritten disclaimer associated with this project yes no batch numbersessastone colour20mm thickness 30mm thickness

To register your warranty, complete this reply paid card and mail it to The Laminex Group.

15 year limited warranty

1 Subject to the conditions and limitations set out in this warranty below, Laminex Group Pty Limited, trading as The Laminex Group, warrants to the original purchaser of essastone® products for interior residential and commercial who is a “consumer” as defined in section 3 of the Australian Consumer Law use that The Laminex Group will, at its option, repair or replace that product without charge if it fails directly as a result of a defect in its manufacture or material used in its manufacture, during the first 15 years after initial installation (proof of purchase will be required). Subject to paragraph 9, this limited warranty terminates at the expiration of 15 years from the date of installation of the essastone product.

2 This limited warranty does not cover any defect/damage caused by: (a) any natural occurrence or any other circumstance beyond The Laminex

Group’s control; or (b) physical abuse, negligence, vandalism, misuse, accidents, exposure to

excessive heat, exposure to excessive moisture, the use of solvents or inappropriate cleaning products/materials, improper maintenance, exposure to chemical products, and/or normal ‘wear and tear’, including, without limitation, fractures, burns, scratches, stains, chipping, cuts, wipe marks and scuffs on the product; or

(c) failure to follow the Care and Maintenance instructions of the product; or (d) exposure to direct sun light including general fading and discolouration; or (e) variations in colour, pattern and shade of the material against the sample

material, displays and/or printed illustrations; or (f) thermal shock, excessive heat, or excessive weight; or (g) failure to follow any procedures recommended by The Laminex Group for the

fabrication and installation of essastone products; or (h) failure of any adhesive, caulk, or other accessory, or failure of any caulked or

filled joins or seams; or (i) faulty workmanship by any person subsequent to the supply of the essastone

product from The Laminex Group. 3 This warranty also does not cover: (a) anything which has been disclosed as a feature or limitation of the essastone

product in any literature published or distributed by The Laminex Group; or (b) outdoor application; or (c) where the defect is trivial or insubstantial; or (d) where, as at the date of notification of the defect to The Laminex Group, the

type or colour of the alleged defective product no longer forms part of The Laminex Group’s standard stock range and the person complaining of the defect does not agree to the supply of a replacement which is as close a type or colour match as is possible for The Laminex Group’s then prevailing stock range.

4 This limited warranty applies only to essastone colours from the 2010 range which; (a) have been purchased from The Laminex Group after 1 March 2010, for interior

residential or commercial use in Australia; (b) have not been moved from their original place of installation

(c) have been designed, fabricated and installed according to procedures recommended by The Laminex Group in the essastone Technical and Fabrication Manual and related literature; and

(d) have been installed, maintained, used and protected in the manner recommended by The Laminex Group in its published literature concerning those products, a copy of which may be obtained, free of charge, from the fabricator or by writing directly to The Laminex Group; and

(e) where The Laminex Group has been notified of the defect within seven days of the first person to become aware of it.

5 Costs of claiming: (a) The Laminex Group will bear the expense of the reasonable labour charges

which are necessary for the repair or replacement of the essastone product covered by this warranty. When submitting a claim, please provide details of the quantum of the labour charges necessary for the repair or replacement of the essastone product (including any quotes you have obtained verifying the labour charges).

(b) If The Laminex Group considers that you have incurred or will incur reasonable labour charges which are necessary for the repair or replacement of the essastone product covered by this warranty, it will pay you the amount of those charges or pay those charges directly to a third party to undertake the necessary repair or replacement works.

(c) Subject to a), the person claiming the warranty will bear all other expenses of claiming the warranty.

6 A replacement product from The Laminex Group may not be reasonably available

in the same shape or species as the original essastone product covered by this warranty. If a replacement product of the same shape or species is not reasonably available, The Laminex Group reserves the right to provide a replacement product as close in shape and species as is reasonably possible from The Laminex Group’s then prevailing product range in satisfaction of its obligations under this warranty.

7 Except as expressly provided in paragraphs 9 and 10, all terms, conditions,

warranties, undertakings, inducements and representations, whether expressed or implied, statutory or otherwise relating to any essastone product are excluded. Without limiting the generality of the preceding sentence, The Laminex Group will not be under other liability in respect of any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) which may be suffered or incurred or which may arise directly or indirectly in respect of any essastone product.

8 Where any applicable legislation implies any term, condition or warranty in The

Laminex Group’s relationship with a person who has acquired any essastone product, or otherwise gives that person a particular remedy against The Laminex Group, and that legislation or any legislation voids or prohibits any provision excluding, or modifying the application of, or the exercise of, any liability under such term, condition, warranty or remedy shall be deemed to be in or, as the case may be, apply to that relationship. However, The Laminex Group’s liability for any breach

of such term, condition, warranty, or under such remedy, shall be limited, at The Laminex Group’s option, in any one or more of the ways permitted by the legislation where so permitted:

(a) if the breach relates to any essastone product; (i) the replacement of that essastone product or supply of similar product; or (ii) the repair of that essastone product; or (iii) the payment of the cost of replacing that essastone product with similar

product; or (iv) the payment of the cost of having the essastone product repaired; and (b) if the breach relates to services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied. 9 Please note that the benefits given by this warranty are in addition to other rights

and remedies of the person under a law in relation to the goods or services to which this warranty relates. This warranty should not therefore be read as an exclusive statement of the rights of the original purchaser or any other person.

10 Our goods come with guarantees that cannot be excluded under the Australian

Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

11 The warranty does not cover any other product used or installed in connection

with the essastone product. 12 This warranty is not transferable or assignable. 13 Any inquiries regarding this warranty should be sent to essastone Warranties,

The Laminex Group, P.O. Box 407, Doncaster, VIC 3108. Inquiries can also be made by calling 132 136 or emailing enquiries@laminex.com.au.

14 To claim this warranty, please send the following written details to the address set

out above: •Yourname,addressandtelephonenumber •Placewheretheessastoneproductwaspurchasedandamountyoupaidforit.

Please also provide a copy of your proof of purchase •Iftheessastoneproducthasbeeninstalled-theaddressatwhichitwasinstalled,

the date of installation, the name of the person and company that installed it, the quantum of the labour charges necessary for the repair or replacement of the essastone product (including any quotes you have obtained verifying the labour charges)

•Descriptionofhowtheessastoneproductisdefectiveandwhenyoufoundoutthat it was defective. Please also provide any photographs taken of the defect(s).

After we receive your written claim, we will contact you to discuss. In some circumstances The Laminex Group may need to remove a sample of the installed essastone product for testing.

essastone is marketed and distributed by Laminex Group Pty Limited ABN 98 004 093 092, trading as The Laminex Group. essastone®

The Laminex Group essastone Warranties P.O. Box 407, Doncaster, VIC 3108

To register your warranty online, visit essastone.com.au

fabricator details

business name

contact name

phone

customer details

name

address where essastone is installed

date installed

Warranty and Registration No.

Return the warranty reply paid card to The Laminex Group at the address above, or register online, to ensure your warranty is registered. Remember to retain your proof of purchase.

1. In this warranty, “Laminex® Laminates Product” means Laminex Redback®, Laminex DiamondGloss®, Laminex 180fx™, Laminex Squareform®, Laminex Impressions™ Spark finish , Laminex Impressions Nuance Finish, Laminex Innovations® and Laminex Chemical Resistant Redback.

2. Subject to the conditions and limitations set out in this warranty below, Laminex Group Limited ABN 98 004 093 092 trading as Laminex warrants to the original purchaser of any Laminex Laminates Product for interior residential or commercial use who is a “consumer” as defined in section 3 of the Australian Consumer Law that Laminex will at its option, repair or replace any Laminex Laminates Product without charge if it is defective directly as a result of its manufacture or supply by Laminex or the materials used in its manufacture by Laminex during the first 7 years after initial purchase (proof of purchase will be required). Subject to paragraph 8, this obligation terminates at the expiration of 7 years from the date of purchase of the product concerned from Laminex.

3. This warranty does not cover any defect caused by: a) any natural occurrence, or any other act or circumstance beyond Laminex’s control;

or b) failure to follow any procedures recommended by Laminex, at the time of fabrication

and installation, for the fabrication and installation of a Laminex Laminates Product; or c) physical abuse, misuse, accidents, exposure to excessive heat, exposure t excessive

moisture, the use of solvents or inappropriate cleaning products/materials, exposure to chemical products, improper maintenance, normal ‘wear and tear’, scratches, scuffs, burns, stains, wipe marks on darker colour surfaces; or

d) general fading or discolouration or damage due to direct and indirect light (exposure to direct sunlight should be avoided); or

e) the product being used in applications that are not recommended by Laminex; or f) faulty workmanship by any person other than Laminex; or g) variation in colour, pattern, shade of material against the sample material, display/s and/or

printed illustrations. This warranty also does not cover: h) where the defect is trivial or insubstantial; or i) where, as at the date of notification of the defect to Laminex, the type or colour of the

alleged defective product no longer forms part of Laminex’s standard stock range and the person complaining of the defect does not agree to the supply of a replacement which is a close a type or colour match as is possible from Laminex’s then prevailing stock range; or

j) where the defect has been disclosed as a feature or limitation of the Laminex Laminates product in any literature published by Laminex; or

k) outdoor application. 4. This warranty applies only to Laminex Laminates Products:

a) Purchased from Laminex after 1 July 1994 for interior residential or commercial use in Australia;

b) That has remained installed at the location at which it was first installed after its sale by Laminex;

c) Which has been installed, maintained, used and protected in the manner recommended by Laminex, as at the relevant time of such installation, maintenance, use or protection, in its literature published from time to time concerning the Laminex Laminates Product, a copy of which may be obtained, free of charge, at the point of purchase or by writing directly to Laminex at the address given below;

d) Where Laminex has been notified of the defect within seven days of the first person to become aware of it.

5. Costs of claiming:a) Laminex will bear the expense of the reasonable labour charges which are necessary for

the repair or replacement of the Laminex Laminates Product covered by this warranty. When submitting a claim, please provide details of the quantum of the labour charges necessary for the repair or replacement of the Laminex Laminates Product (including any quotes you have obtained verifying the labour charges).

b) If Laminex considers that you have incurred or will incur reasonable labour charges which are necessary for the repair or replacement of the Laminex Laminates Product covered by this warranty, it will pay you the amount of those charges or pay those charges directly to a third party to undertake the necessary repair or replacement works.

c) Subject to a), the person claiming the warranty will bear all other expenses of claiming the warranty.

6. A replacement product may not be reasonably available from Laminex in the same shape, type or colour as the original Laminex Laminates Product covered by this warranty. If a replacement product of the same shape, type or colour is not reasonably available, Laminex reserves the right to provide a replacement product of as close a shape, type and colour match as is reasonably possible from Laminex’s then prevailing product range in satisfaction of its obligations under this warranty.

7. Except as expressly provided in paragraphs 9 and 10, all terms, conditions, warranties, undertakings, inducements and representations, whether express or implied, statutory or otherwise relating in any way to Laminex Laminates Product are excluded. Without limiting the generality of the preceding sentence, Laminex will not be under any other liability in respect of any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) which may be suffered or incurred or which may arise directly or indirectly in respect of the Laminex Laminates Product.

8. Where any applicable legislation implies any term, condition or warranty into the contract of sale between Laminex and a person, or Laminex’s relationship with a person, which has acquired a Laminex Laminates Product, or otherwise gives that person a particular remedy against Laminex, and that legislation or any legislation voids or prohibits any provision excluding, or modifying the application of, or exercise of, any liability under such term, condition, warranty or remedy, then that term, condition warranty or remedy shall be deemed to be included in or, as the case may be, apply to that contract or relationship. However, Laminex’s liability for any breach of such term, condition or warranty or under such remedy, shall be limited, at Laminex’s option, in any one or more of the ways permitted by that legislation including, where so permitted: a) If the breach related to a Laminex Laminates Product:

i. The replacement of the Laminex Laminates Product or the supply of equivalent product;

ii. The repair of the Laminex Laminates Product; iii. The payment of the cost of replacing the Laminex Laminates Product or acquiring

equivalent product; or iv. The payment of the cost of having the Laminex Laminates Product repaired; and

b) If the breach relates to services: i. The supplying of the services again; or ii. The payment of the cost of having the services supplied again.

9. Please note that the benefits given by this warranty are in addition to other rights and remedies of the person under a law in relation to the goods or services to which this warranty relates. This warranty should not therefore be read as an exclusive statement of the rights of the original purchaser or any other person.

10. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

11. This warranty does not cover any other product used or installed in connection with the Laminex Laminates Product.

12. This warranty is not transferable or assignable. 13. Any inquiries regarding this warranty should be sent to Laminex Laminates Warranties,

Laminex, P.O. Box 407, Doncaster, VIC 3108. Inquiries can also be made by calling 132 136 or emailing enquiries@laminex.com.au.

14. To claim this warranty, please send the following written details to the address set out above:• Yourname,addressandtelephonenumber• PlacewheretheLaminexLaminatesProductwaspurchasedandamountyoupaidforit.

Please also provide a copy of your proof of purchase• IftheLaminexLaminatesProducthasbeeninstalled-theaddressatwhichitwas

installed, the date of installation, the name of the person and company that installed it, the quantum of the labour charges necessary for the repair or replacement of the Laminex Laminates Product (including any quotes you have obtained verifying the labour charges)

• DescriptionofhowtheLaminexLaminatesProductisdefectiveandwhenyoufoundoutthat it was defective. Please also provide any photographs taken of the defect(s)

After we receive your written claim, we will contact you to discuss. In some circumstances Laminex may need to remove a sample of the installed Laminex Laminates Product for testing.

!

Laminex Laminates are marketed, distributed and manufactured by Laminex, a division of Laminex Group Pty Limited A.B.N. 98 004 093 092. Laminex®, Redback®, DiamondGloss®, 180fx™, Squareform®, Impressions™, Innovations®

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Return this original warranty form to Laminex® Laminates Warranties, Laminex, P.O. Box 407, Doncaster VIC 3108 to ensure your warranty is registered. Remember to retain your proof of purchase.

LAMINEX® LAMINATES

Name: ___________________________________________________________________________________________________

Place where Laminex Laminates were purchased: _________________________________________________________

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Address where Laminex Laminates are installed: __________________________________________________________

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Date installed: ___________________________________________________________________________________________

Installed by: _____________________________________________________________________________________________

Date: _____________________________ Signed: ______________________________________________________________