water plus: a momentous year in the water industry...water plus retail tariffs water plus offers two...
TRANSCRIPT
![Page 1: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/1.jpg)
Water Plus:A Momentous Year in the Water Industry
![Page 2: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/2.jpg)
• Introduction
• The new water market
• Market opening and beyond
• What it means for you• How to thrive in a deregulated market
Agenda
![Page 3: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/3.jpg)
The industry had a lot to get ready…
MobilisationSystem
design
System
build
User
testing
Shadow
operations
Market launch
Sep Dec Mar Sep Apr
• Licences published
• Ofwat/MOSL planning letter submitted
• Companies completed risk assessment, operations, data and IT for compliance
• Connectivity with market operator completed
• Corporate audit completed
• System and process user testing
• Data validation and upload
• Company readiness and
certification
• Board statement
2015 2016 2017
![Page 4: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/4.jpg)
It’s been a busy year for retailers
2016 Where we are today
• Wholesaler/Retailer separation • Development of retail
businesses (brands, names, locations)
• Separate IT and billing systems• Industry system integration• Getting market ready and
compliant
• New brands launched• Offices kitted out, people
recruited and trained• Customers transitioned to new
retailers• Data migrated • Market ready, completed
assurances and acquired licences
![Page 5: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/5.jpg)
A little about us…
Water Plus has been specifically created to meet the water service needs of
business customers and organisations in the open water markets in England
and Scotland.
![Page 6: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/6.jpg)
The English water market opened for competition in April 2017.
The water market now operates in a similar way to other utilities such as gas, electricity & telecoms.
What the open market means and how it works
![Page 7: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/7.jpg)
How water prices are set
• The amount that both Wholesalers and Water retailers can charge are approved by the Water Regulators (OFWAT & WICS).
• Wholesale tariffs vary by region and by volume consumed.
• Wholesalers charge all retailers the same price.
• In the open water market if you have not negotiated a contract with a water retailer you will pay the ‘Default Retail Tariff’ also known as a
Deemed Contract.
The market allows you to choose a retailer and negotiate a tariff in term for entering a contract. - - - Defined term, payment terms and additional services.
![Page 8: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/8.jpg)
Your water bill is a combination of:
•Wholesale costs
•Retailer service costs.
How your water bill is calculated
![Page 9: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/9.jpg)
Water Plus retail tariffs
Water Plus offers two tariff options for larger water users.
Wholesale Plus - We use the wholesale costs and
agree a management fee with you to cover the cost of providing the water retail services.
- The management fee is normally
expressed as a % of the wholesale costs.
Default Minus - We use the Default Retail Tariff and
apply a fixed discount. - The discount is usually expressed as a
% of the Default Retail Tariff.
![Page 10: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/10.jpg)
Water Plus proactive water management
Dedicated
Account
Management
Bills how you
want them
Management
information
Easy account
switching
Water
efficiency
advice
AMR & smart
metering
Leak
detection
and repair
Contingency
planning and
emergency
water
![Page 11: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/11.jpg)
The story so far
Largest competitive Water Retail market in the world goes live:
4% of large users
have switched
30% market priced
by revenue
1.8% of the market
has switched (over
50,000 SPIDS)
70% market
awareness in
our area
![Page 12: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/12.jpg)
Market Opportunities
Improved Pricing
Supplier Consolidation
Enhanced Billing
Services
Tariff Optimisation
Reducing Water Usage
Improving customer service
![Page 13: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/13.jpg)
Innovative
products
and services
Better value,
service &
price
Seamless
cross-UK
market, giving
simplified bills
Pain free
switching
process
Water Plus benefits for you
![Page 14: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/14.jpg)
What you can do to get ready to switch
Step 1
Understand the market
Step 2
Evaluate your data
Step 3
Assess your options
Step 4
Decide on requirements
Step 5
Be ready to switch
![Page 15: Water Plus: A Momentous Year in the Water Industry...Water Plus retail tariffs Water Plus offers two tariff options for larger water users. Wholesale Plus - We use the wholesale costs](https://reader035.vdocument.in/reader035/viewer/2022071022/5fd6a65085f58c1a7e3ccc6e/html5/thumbnails/15.jpg)
Thank You
Questions?