wayne boney rhina recinos krzysztof cyganik
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Wayne Boney Rhina Recinos Krzysztof Cyganik
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Practical Data Management Advice for the TBM Office
Wayne Boney, Senior Director – IT FinanceRhina Recinos, Associate Director – IT FinanceKrzysztof (Chris) Cyganik, Sr. Financial Analyst & RTBMA
Our Story
Why Apptio?
Current Maturity Level
Turning Challenges into Opportunities
5 Tips & Summary
Q&A
1.
2.
3.
4.
5.
6.
Agenda
at a glance
HIMSS Davies
Award Recipient
2017
Most Wired Hospital -
2017
Staff Recognized for
Excellence by
ComputerWorld
HIMSS Stage 7
Enterprise
Stage 7
Stage 7
Stage 7 Non-Stage 7
4% of over 5,000
hospitals
evaluated are
Stage 7
Healthcare Information and Management Systems Society (HIMSS) Analytics Electronic
Medical Records (EHR) Adoption Model
Stage 7 Award.
Leverage and govern health data and analytics
Execute computer order entry and electronic documentation
Measure and analyze patient engagement
Demonstrate advanced implementation
and augmentation of EHR
only
Based On Ability To
we’ve achieved
Optimal Allocation of
Costs
Increasing Complexity
Increasing Investment
in IT
RegionalExpansion
Ultimate Goal:Provide the TCO of applications, infrastructure, and services for
Medical Test X at Business Unit Y.
0%
50%
100%
150%
200%
250%
300%
2012 2013 2014 2015 2016 2017
% Increase in OpEx IT Budget
Infrastructure5 Domains: Servers | Storage | Data Center | Network | Communication
Phase 2.1Completed
Applications700+ Enterprise Applications
Business ServicesATUM Standard & NYU Langone Health Specific
Business UnitsNYU Langone Health Specific
Portfolio -based
Approach in
Progress
COST POOLSInternal Labor | External Labor | Hardware | Software | Outside Svcs | Facilities | Telecom | Other
IT TOWERSData Center | Compute | Storage | Network | Communication | Output | End User | Application Delivery | Security | IT Management
Phase 1Completed
ATUM (IT Functional Reference Model) LAYER PHASE
Current Maturity Level
Turning Challenges into Opportunities
The impediment to action advances action. What stands in the way becomes the way.
Marcus Aurelius, Roman Emperor
““
Aligning General Ledger to the Foundation of the ATUM Model
How many current clients mapped their financials to all IT Towers and Sub-Towers?
How many Apptio clients
are in the audience?
Turning Challenges into Opportunities
AccountBusiness
Unit
Operating
UnitFund
Program &
ProjectDepartment
?
IT Towers
50 IT Sub-Towers
Cost Pools
19 Sub-Pools
Aligning General Ledger to the Foundation of the ATUM Model
Brainstorm for ways
how to gather more
information
Re-examine Current
Purchasing Process
Develop ATUM Aligned
Purchasing Categories
Ask Requesters to Use
them for All OpEx and
CapEx Purchases
Build the Logic in
PeopleSoftTrain End-Users
Enhance PS Apptio
Extract to include new
categories
Modify Mappings More Accurate ITRT
Allocations
Systems Enhanced :Oracle PeopleSoft, e-Pro Module
Stakeholders :MCIT Business Office, IT Requesters, MCIT Business Partner Corp Svc
Outcome :ATUM Aligned Purchasing Process
Challenges :Adoption & Education
Current Status :Continuous Improvement
Aligning General Ledger to the Foundation of the ATUM Model
Aligning General Ledger to the Foundation of the ATUM Model
Brainstorm for ways
how to gather more
information
Re-examine Current
Purchasing Process
Develop ATUM Aligned
Purchasing Categories
Ask Requesters to Use
them for All OpEx and
CapEx Purchases
Build the Logic in
PeopleSoftTrain End-Users
Enhance PS Apptio
Extract to include new
categories
Modify Mappings More Accurate ITRT
Allocations
Systems Enhanced :Oracle PeopleSoft, e-Pro Module
Stakeholders :MCIT Business Office, IT Requesters, MCIT Business Partner Corp Svc
Outcome :ATUM Aligned Purchasing Process
Challenges :Adoption & Education
Current Status :Continuous Improvement
Aligning General Ledger to the Foundation of the ATUM Model
Turning Challenges into Opportunities
How many of you used CMDB as a source of data?
How many clients in the audience allocated their financials to
infrastructure and applications?
Improving CMDB to Build Better Infrastructure Allocations
Turning Challenges into Opportunities
Improving CMDB to Build Better Infrastructure Allocations
What is a Configuration Management Database (CMDB) System?
Turning Challenges into Opportunities
Improving CMDB to Build Better Infrastructure Allocations
Missing
Assets
Duplicate
AssetsIncomplete CIs
Missing
RelationshipsStale Data
Reconciling
Data between
multiple tools
Achieving
Accurate
Discovery
Maintain
Expertise
required for
CMDB
Maintenance
Concerns with
maintaining CI
data
Costs of
maintaining
accurate
CMDB
Universal Challenges Organizations face with CMDB systems
Source: blazent.com
Configure the Model
using currently available
data
Document current
Allocations Process and
Methodology
Review the results with
Stakeholders
Explain the Gaps and
shortcomings related to
data issues
Propose Improvements
based on Current
Documentation
Become a stakeholder in
CMDB Improvement
Project
Track changes introduced
to CMDB
Use better data to revise
and improve allocations
Make Progress in
Continuous Improvement
of the ATUM Model
Systems Enhanced :CMDB, ITAM, SAM
Stakeholders :MCIT Business Office, IT Engineers, Disaster Recovery, Systems Teams, CIO
Outcome :Improved and Enhanced CMDB Data (CI & Relationships)
Challenges :Cost and Effort to Maintain
Current Status :Project(s) in Progress
Improving CMDB to Build Better Infrastructure Allocations
Turning Challenges into Opportunities
How many clients have a well-defined
service catalog?
How many clients in the audience
mapped Application &
Services layer of the ATUM Model?
ATUM as a foundation for Service Catalog
ATUM as a foundation for Service Catalog
80%of Service Catalog projects are a failure in the eyes of the
customer
A study involving about 100 companies that attempted to implement a Service Catalog showed that only 57% of the businesses viewed their
project as a success, and 12% of the companies considered their project a complete failure.
Source: http://www.evergreensys.com/blog/why-80-percent-service-catalog-projects-fail
Service Type Service Category
+New
category to accommodate our needs as a
healthcare institution
ATUM as a foundation for Service Catalog
NYU Langone Health Mission
SpecificService Name
NYU Langone Health Mission Specific Services
Clinical Research Education Healthcare Network
• Pharmacy • Radiology • Diagnostic Imaging and
PACS• Dermatopathology• Neurosurgery• Surgical and Anatomic
Pathology• Organ Transfer and
Transplant Surgery• Cardio - Invasive Cardio
and Perioperative• Radiation Oncology• Food and Nutrition• Blood Bank• Labs• Monitoring, Metering and
Telemetry• Patient Handling and
Discharge• Medical Supply
Management• Patient/Staff Feedback• Telemedicine• … (see .xls file)
• Data Core• High Performance
Computing• Collaborative Research
Data Warehouses • Research Instrumentation
and Labs• Clinical Trials
• Learning Management System and Curricula Management
• Simulator and SIM Center• Innovative Medical
Educational Applications• Library
• HIE and Data Exchanges• Government Programs
(DISRIP)• Faculty Group Practice
(FGP)
Service Type
Service Category
Service Portfolio Name
NYU Langone Health Mission Specific
ATUM as a foundation for Service Catalog
Do not stop improving
even though data will
never be perfect
Think outside the box and
do not be afraid to
propose changes
Build working relationships
with people outside of
Apptio Team
Monitor implemented
changes and evaluate
improvements
Show current progress, and
explain how it can be
improved
1. 2. 3.
4. 5.
THANK YOU
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