Consumer and Community Engagement Unit Update

Issue 20 – February 2017

Consumer & Community Newsletter

Community Engagement Unit

In 2017, the Network is planning for a “bonanza” of public participation

outcomes. Over the past 18 months the Consumer and Community

Engagement Unit has developed its profile and presence. The next steps

are to build the capacity of all Women’s and Children’s Health Network

(WCHN) staff to feel confident to customise public participation activities.

An enabler of this will be the WCHN Consumer Engagement Checklist

which is now available on the intranet. The Checklist can walk staff through

the key items for consideration when designing consumer engagement

activities.

2017 will be a year of further growth in the Network for consumer engagement. Some of the key

projects for 2017 include:

Development of a shared-decision making guide book that includes a cut out wallet card and

visual cue cards to support communication at the point of care.

A South Australian-first health conference run by young people for young people.

Introduction of the Person and Family Centred Care Awards.

Evaluation of the person and family centred care Passion Projects initiative.

Development of Health Literacy framework.

Celebrating cultural diversity during WCHN Cultural Diversity Month and person and family

centred care in our second Person and Family Centred Care Week.

Expansion of the consumer training calendar to include “in-real-life” journal club.

Guiding these projects will be the six principles of consumer and community engagement, with

“partnerships” being one principle crucial to 2017 public participation.

In January, partnerships with our consumers, Guide Dogs Australia and Bunnings have provided

the Network with its first outcome; a respite space for assistant dogs. The Women’s and

Children’s Hospital (WCH) became one of the first health care facilities in South Australia to

introduce an assistant dog comfort zone. Located in Zone C, near the Centre for Robotics and

Innovation, the space is a retreat for dogs who play an essential role in supporting consumers,

staff and visitors. Available 24 hours a day, the dog comfort spot has bark and artificial turf areas

for toileting and rest. The space is sheltered and has a comfortable seat for handlers. Members

of the Youth Advisory Group must be acknowledged for the implementation of this space. This

group received the feedback from a young consumer, advocated for funding from Bunnings,

consulted with the community and staff and built the space.

This year will also mark the introduction of the Person and Family Centred Care Awards. These

are monthly awards recognising outstanding achievements in the provision of healthcare by

WCHN staff. Consumers, family members and WCHN staff are allowed to nominate. Find out

more on the website.

I look forward to continue working with you for better healthcare outcomes.

Allan J Ball

Manager, Consumer and Community Engagement

WCH assistant dog comfort spot with Teddy and Felix (left), Larissa and Riya from the Youth Advisory Group with Bunnings staff (centre) and Bunnings staff and Allan (right).

NOTICEBOARD

Save these dates! February 2017

1 Consumer e-news launched.

6 Health Literacy Group. Members only.

6 Consumer Orientation. (Training for consumers).

RSVP required.

7 Person and Family Centred Care Network. Members

only.

8 Cultural Roundtable. Members only.

9 Roving Coffee Club. WCH wards.

12 Consumer in-real-life journal club. 11am–12:30pm

Brougham Gardens, adjacent WCH.

15 Youth Health Conference. Invitation only.

20 Consumer and Community Partnering Council.

Invitation only.

21 School Ambassador Program Term 1.

23 Consumer Coffee Club. WCH Café Level 2. All

welcome.

27-28 Listening Post. Women’s and Babies Division.

Training

Consumer Orientation. Monday 6 February. (Training for consumers).

RSVP required.

Over 5 hours. Be introduced to the role of Consumer Representatives for WCHN. You will be

provided with a tour of key meeting rooms, Consumer Lounge and Volunteer Haven. Photos

will be taken for security pass.

Consumer in-real-life journal club. Sunday 12 February 11am–12:30pm.

Brougham Gardens, adjacent WCH.

NEW for 2017 will be voluntary journal clubs to discuss the latest journal on Basecamp.

Partners, children, friends and family members are welcome. Bring a rug and a share plate.

Consumer Training Calendar 2017

A new training calendar is available on the website for 2017. Check it out.

Consumer opportunities

Committee Length Information Expression of

Interest Notes

Volunteer

Strategy

Project

Advisory

Group

February to

July 2017

Work with key stakeholders within

the Health Network to oversee the

development of a new Volunteer

Strategy.

90 minutes, once a month.

Reimbursement provided.

Email Allan by

9 February 2017

Child and

Family Health

Services

(CaFHS)

Safety and

Quality

Committee

2 year term

from

February

2017

Help executive staff members review

the safety of processes, information

and procedures relating to CaFHS.

Support decision-making and

influence the safety culture in

CaFHS.

Monthly meetings.

Reimbursement provided.

Email

Cathy Isam by

9 February 2017

Breastfeeding

Policy Work

Group

1 year term This Group to be established will

facilitate the implementation of the

state-wide policy in alignment with

the national strategy of a

breastfeeding policy.

Monthly meetings.

Reimbursement provided.

Email Allan by

9 February 2017

Consumer top 10 tips schedule 2017

In 2017, 10 of our Consumer Representatives will author a “top-10 list” to educate staff,

consumers and the community. See table below for the 2017 plan.

Topic Author Month Due

Top 10 things you need to know about WCHN Basecamp Tara March

Top 10 social media groups or apps to check out in 2017 Melissa April

Top 10 ways to be positive and kind from a youth perspective. Sharon May

Top 10 reasons to contribute to co-design Vikki June

Top 10 ways to be positive and kind from a caregiver

perspective

Jo July

Top 10 ways you know a consumer has understood their rights Ellie August

Top 10 things a caregiver can do for self-care whilst staying at

the Women’s and Children’s Hospital

Cassie September

Top 10 reasons why Person and Family Centred Care matters Lily October

Top 10 ways to respond to a disclosure of mental health Tanya October

Top 10 ways to be positive and kind from a child perspective. Zoe November

Basecamp news

E-Journal Club February 2017

Available for discussion on Basecamp this month is the following

article: Consumers, the health system and health literacy: taking

action to improve safety and quality.

Consumer and community consultation space

Comment on epidural leaflet and labour pain relief

options.

Not a member of Basecamp?

Visit our website to learn how to get involved.

Invitations are open to WCHN staff, consumers,

caregivers, family members and community

members.

FROM THE HEALTH DIVISIONS

Immunisation Clinic

The Immunisation Clinic at the Women’s and Children’s Hospital was opened in November by

the Hon. Jack Snelling, MP, Minister for Health. The clinic is located in Zone A, Floor 1 (next to

Paediatric Outpatients) and provides immunisation services to current inpatients and

outpatients of the hospital.

The services include:

Routine and catch up immunisations for children

and adolescents

Additional vaccines recommended to those

medically at risk e.g. following chemotherapy

Scheduled maternal immunisations

Immunisation advice and information for families

and individuals.

For a cost, the clinic can also immunise some family

members of medically at risk patients, partners and

parents of pregnant women.

Opening times

Booked appointments and drop-in services are

available 9.00am-4.30pm Monday to Friday.

Further information

Contact 8161 6316 or visit www.wch.sa.gov.au

CONSUMER AND COMMUNITY ENGAGEMENT UPDATES

Health Literacy Group - 7 November

The Health Literacy Group was attended by two

new Consumer Representatives; Daisy and

Darlene, who were successful in joining the group

from the October 2016 recruitment process.

Three positive actions resulted from the meeting

including:

An agreement that each year two projects will

be implemented to move the organisation

towards becoming health literate.

The WCHN public promotion framework for

2017 will be socialised through the group for

commentary.

The framework for health literacy development and tool kit will be launched in 2017.

Lana and Heidi will lead the toolkit development and Daisy and Darlene

will lead an innovative story telling guide to “24 hours in the hospital”.

(TOP) Daisy, Darlene (Bottom) Lana and chair Heidi.

Australian Digital Health Agency SA Consumer Forum -

15 November 10am and 6pm

Allan and consumers attended two sessions at the Adelaide Convention Centre as part of a

national consultation into digital health. Aimed mainly for the primary health space, the open

forum allowed the public to have a voice and shape the future of how data and technology can

be used to create person and family centred care healthcare provisions. Clinical Adviser Peter

Del Fante of the Australian Digital Health Agency led a conversation of how to keep consumers

connected. There was lots of discussion about how hospitals could borrow from GP clinics who

have mastered online, SMS and electronic check-in processes. Consumers on Basecamp

have also been contributing to the national discussion through a survey which was uploaded in

November and archived in January. Peter ensures the Network that we will be closing the loop

and there will be further chances to influence digital health in Australia in 2017.

Person and Family Centred Care Network Steering Group - 22 November

21 of our steering group staff and

consumer representatives attended the

final quarterly meeting on 22 November

2016. There were six items for

discussion, one new project for

endorsing and two breakout groups.

The steering group endorsed the

introduction of the Person and Family

Centred Care Awards for 2017.

Tessa led two breakout workshops to

investigate priority areas for the

committee in 2017. The workshops included small group discussion, “60-second pitches” and

voting using the “hot-dot” model. The breakout groups used findings from the 2016 divisional

report card, which evaluated the effectiveness of person and family centred care. Two priorities

supported for implementation in 2017 included:

developing a Women's and Children's Health Network interactive consumer guide

members of the group to monitor divisional uptake of Basecamp consultation space to

review health information brochures, booklets and other health information materials.

The meeting marks the conclusion of Tessa's role as a co-chair for the committee. Tessa has

led the committee over the past 12 months, contributing to the committee's growth and

overseeing the introduction of the WCHN Person and Family Centred Care Week. The WCHN

is honoured and privileged to have had Tessa co-chair the committee.

The committee welcomed two new Consumer Representatives, Lilly and Rachel, who will bring

a wealth of experience to the committee and will partner with the two existing Consumer

Representatives, Awa and Jackie, in 2017. Lily will take over as co-chair in February 2017.

In November, the Network received a Silver Award from the Australian Institute of Medical and

Biological Illustration for the video production of Person and Family Centred Care Stories. This

is an amazing accolade.

Tessa leading her final PFCCNSG break out group as Co-chair.

Passion Projects

The Passion Projects initiative was launched in September during Person and Family Centred

Care Week as a direct response to consumer feedback.

The concept is to provide financial support to projects which will lead to solution-focused,

quality improvement initiatives that embed the four pillars of the WCHN’s Person and Family

Centred Care Charter, namely to:

Treat consumers and their families with dignity and respect

Communicate information clearly and openly with the consumer

Actively involve consumers in the decision making

Be positive and kind.

The Passion Projects initiative has been made possible through a $20,000 donation from the

Friends of the WCH Inc., enabling four projects to be funded to the value of $5000 each.

A key requirement of the program is that consumer representatives and the Consumer

Engagement Unit are involved in the design and implementation of each Passion Project and

that the initiatives must be completed within a six-month period and evaluated by 30 June 2017.

Over the past two months many staff members have, in partnership with consumers, developed

applications for Passion Project funding.

A total of 28 applications were received from seven different divisions, including Women’s and

Babies, Surgical Services, Child and Family Health Service (CaFHS), Child and Adolescent

Mental Health Service (CAMHS), Youth, Women, Safety and Wellbeing Service, Paediatric

Medicine and Allied Health.

These applications were considered by a panel of five members, including:

Pauline Linke, Friends WCH Inc.

Jo Baulderstone, Friends WCH Inc. and Consumer and Community Partnering Council

Tessa Kowaliw, Person and Family Centred Care Network Steering Group

Jackie Barreau, Person and Family Centred Care Network Steering Group

Lily Griffin, Person and Family Centred Care Network Steering Group.

Each of the submitted projects was of a high calibre and demonstrated innovation and vision,

making it a difficult task for the panel to decide on these winning Passion Projects:

CAMHS: Purchase of technology to enable electronic collection of SDQ data. An initiative

driven by a Consumer Representative from ELECT.

CaFHS: The pilot and trial of the “What were we thinking?” therapeutic intervention in the

Riverland.

Surgical Services: “A Trip to the Hospital”. A video designed by children and young people

for children and young people to make coming into surgery less scary.

Centre for Education and Training and Women’s and Babies Division: Birthing Stories.

A consumer-led initiative, which is a collaboration between a WCHN consumer

representative and a local freelance sound artist.

The obvious enthusiasm for person and family centred care initiatives such as the Passion

Projects demonstrates an exciting development in the ways WCHN is seeking to more

effectively partner with its consumers.

Over the last two weeks the Director, Consumer and Community Engagement has been visiting

sites with Friends staff to talk with winning directorates (see photos).

CaFHS staff have advised that the Passion Project initiative stimulated so much activity and

enthusiasm that they are looking for other ways to fund their non-winning projects.

Surgical Services staff have already booked in dates with the WCHN Youth Advisory Group

(YAG) and Kids Klub from January to April 2017. They are going to be employing two YAG

members as advisers for their project.

If you want to be informed about the development of each of the four Passion Projects, sign up

to Basecamp.

Person and Family Centred Care Charter

To support the roll out and maturing of the charter’s presence and profile in the Network the

Consumer and Community Engagement Unit is embedding the four pillars within existing or

new training workshops for WCHN staff. This is happening at a micro, mezzo and macro level.

Micro Case Study: Foundational Course Study for Child and Adolescent Mental

Health Services

The pillars of the Person and Family Centred Care charter are embedded during the

introduction module. The module encourages reflections about meeting with families, prioritises

rapport development, communication strategies, explores social determinants of health using a

systemic perspective and involves families and children in decisions about

formulation and management.

Andrew Wade (Friends Business Manager), Mel Bradley (A/Director CaFHS) and Allan.

Heather Dunnachie (Director Education Nursing and Midwifery),

Tess and Allan. Allan, Bettina and Cate (Surgical Services

Executive Team) and Andrew

Following the introduction module there are nine clinical modules for which the Person and

Family Centred Care Charter continues to be a touchpoint.

Mezzo Case Study: Simulated learning across the Hospital

Across the WCH Campus, the Simulated Learning Team will be using the four pillars in 2017 in

targeted training sessions. The pillars of the charter will be discussed, debated and applied

through the “debrief” sessions. Critical questions will be asked by a consumer representative,

who will be invited to participate in the training, to enable safe conversations around the

translation of four pillars into clinical care.

Macro Case Study: Corporate Orientation

All new staff will be introduced to the person and family centred care principles in the monthly

corporate orientation sessions. By using consumer stories, the Director, Consumer and

Community Engagement will introduce the charter, discuss its importance and apply it to

“art-stories” created by our children involved in Kids Klub.

Trainee Medical Officers Orientation

The Person and Family Centred Care Charter has been uploaded to OTIS, an online portal for

the doctors (all WCHN doctors have access to this). The front page of OTIS now has the

charter and the doctors will be encouraged to reflect on the charter throughout their practice

development. Stacey McPherson, Manager, Trainee Medical Officer Unit, is leading this

initiative.

Youth Advisory Group (YAG) - 5 December

The final meeting for 2016 launched members of the YAG into a consultation with Susan Lee,

who is the Project Coordinator for the SA meningococcal B herd immunity study. Susan

presented the YAG with information about the study, invited them to co-design questions for the

study and participate in the development of marketing material. This was the first time the

YAG had participated in a research-based consultation. Riya was supported from the group to

work with Red Bikini advertising agency to support a video for the immunology trial. The video

will educate young people about the trial. Larissa and Tahlia were nominated to represent the

YAG on the Immunisation Study Reference Group, which includes SA Health and University of

Adelaide executives. A significant piece of work over the past three months from members of

the YAG has been the development of its first Youth Health Conference. On 15 February, 115

Year 7 students will gather at the WCH to participate in three health promotional workshops. A

full update, including pictures, will be presented in the March 2017 edition.

Jason planning for the conference Tahlia pitches to the YAG her ideas for the conference

Consumer and Community Partnering Council ‒ 9 December Penny took full control of the meeting for the first time as chair. Twelve months of consumer

and community engagement was celebrated at the 9 December meeting.

Key themes and endorsement resulting from the committee discussion included:

WCHN Cultural Roundtable will be responsible for completing an analysis of what parts of

the National Youth Settlement Framework (a national framework for supporting the

settlement of young people from refugee and migrant backgrounds in Australia) need to be

considered by the WCHN for uptake.

The Youth Advisory Group (YAG) recommended for the Network to review how care plans

for mental health young consumers are written and what involvement the young people have

in co-writing them. Tanya will be taking this to the February Safety and Quality meeting for

actioning.

A request which seeks to gather advice from WCHN staff on the health literacy effectiveness

of clinical information for children and young people who are hearing impaired. Members

from the YAG recommended this to occur and it has been actioned to the Disability Advisory

Group.

To strengthen youth voice, the committee recommended that another YAG member join the

committee. A nominee will be sought from members of the YAG in April 2017.

The committee is very supportive of two YAG members sitting on the reference group for the

immunology study into meningococcal B vaccine.

The Citizen Jury reported back on the outcomes of the H.U.G initiative with the Friends of

WCH Inc. The verbal report included stories about the positive impact it is making for

consumers on the hospital’s wards. Shops volunteers report that consumers are

exceptionally appreciative of the gesture of a voucher, bringing smiles of joy to their faces

and providing a sense of kindness at a time of vulnerability.

The Person and Family Centred Care Awards were endorsed by the Committee for roll out

in January 2017.

CAMHS representative attended the committee meeting for the first time. CAMHS

consumer representative presented the work plan for the committee, which includes a focus

in 2017 on consultation on the CAMHS organisational structure, developing evidence based

care planning tools and growing membership on their committee.

Priority areas for the WCHN were discussed and members recommended that the WCHN

consider:

The committees that make up the consumer governance structure are utilised for

consultation by all divisions.

Community expos have an increased attendance by staff from WCHN. 2017 will see a focus

on key community expos including Reconciliation Expo, Pregnancy Expo, National Youth

Week South Australia Expo and Kids and Youth with Disability Expo.

Wider consumer consultation on the implementation of the Standard 2: Partnering with

Consumers new guidelines needs to occur in 2017.

Increased medical staff involvement in the Person and Family Centred Care Network.

Aboriginal voice is included in research design and consultations.

Cultural Roundtable - 14 December

Speaking another language can be disabling for members of our community when accessing

health services. Members of the Cultural Roundtable will be co-designing a booklet in 2017

titled "Welcome to the Women's and Children's Health Network" which will be a practical tool to

assist consumers to make decisions in their healthcare.

The booklet will be written so users can fill out prompts to questions and share with their

healthcare team. A feature of the booklet will be series of visual symbols and word prompts to

support communication. The resource is not be used in lieu of accredited interpreters, but to

aid communication for simple needs such as indicating hunger or thirst, requesting to use a

telephone, requesting a chaplain, alerting clinicians that they are experiencing pain etc.

Other outcomes from the meeting included:

Multicultural Youth South Australia will partner with TeamKids and the Consumer and

Community Engagement Unit to develop paintings that depict cultural messages for National

Youth Week 2017.

Tanya from the Consumer and Community Partnering Council reported back findings from

her two-day training in the National Youth Settlement Framework. Implementing the

framework will take some time, and members agreed to focus on developing a fact sheet for

staff to help them write procedures and health information in a culturally appropriate way.

A small working party will be brought together led by the Director, Consumer and

Community Engagement to plan for the 2017 Cultural Diversity Month. Activities will include

a decorating competition for wards and services in the Network, a children's reading-time

event, a shared lunch on the Play Deck at the WCHl and two lectures on cultural diversity.

Members contributed to the development of a palliative care booklet for parents in the initial

stages of grief and loss.

Citizen Jury

In August, 2016, Jury members recommended a verdict which would translate Pillar 4

(Promotion of positivity and kindness) of our Person and Family Centred Care Charter into

action. After some animated discussion, they decided to engage the financial sponsorship

support of the community and business, in a random act of kindness initiative, whereby

vouchers, redeemable at our WCH retail outlets, would be made available to consumer families

identified as needing a bit of extra TLC.

Members from the Cultural Roundtable

A total of 436 vouchers will be

distributed to various wards, and will

also be given out by our Fairy Face

Painter when she paints our children’s

faces. The initiative started on 21

November, with all vouchers given

out. Consumers are now starting to

redeem the vouchers. A huge thanks

must be extended to our consumer

representatives Tanya, Lil, Judith,

Vikki and Sarah who have been the

driving force of this initiative. It is one

of the first verdicts to be translated

into a quality outcome, completely

realised by our consumers and

community. We must also

acknowledge the supporting role the

Friends of the WCH Inc. have played in facilitating the project to ensure its success.

On 14 November the CEO, Executive Director Corporate Services, Director Consumer and

Community Engagement, consumer representatives and donors attended the launch of the

initiative at Aussie Loans, Torrensville. Aussie Loans generously kick-started the initiative with a

$1000 donation. An act of kindness, no matter how small, makes a positive difference.

Consumer and Community Engagement Awards

On 15 December 2016 consumer representatives and staff gathered for the inaugural “thank

you” morning tea and Consumer and Community Engagement Awards. It was an opportunity to

acknowledge the positive impact our consumer representatives are making and how staff are

embracing the six principles of person and family centred care: diversity, access to information,

empathy, partnerships and transparency. Our philosophy since embarking on this journey has

always been “nothing about consumers without the consumers”. All 156 consumer

representatives on the WCHN consumer database were acknowledged for their outstanding

contribution towards the sustainable re-design of processes and services. Staff were

recognised as key collaborators and central to the motivation and innovation underpinning

consumer engagement. The inaugural Consumer and Community Engagement Unit Awards for

“outstanding contribution to consumer and community engagement” went to:

Kate Cameron, Nursing Service Director,

Michael Rice Centre for Haematology

and Oncology, for her commitment to the

four pillars of Person and Family Centred

Care.

Tanya Cheeseman, consumer

representative and co-chair Consumer

Feedback and Improvement Group,

recognising her more than 5 years’

service as a consultant to the Network.

Tanya’s body of work includes

involvement with the CAMHS, starting in

2011, as general consumer

and community engagement over the

past 18 months.

Naomi (CEO), Paulene (Friends WCH Inc. President) with Aussie

Home Loans Torrensville staff including Vikki from the CFIG.

Tanya and Kate

Child and Family Health Service (CaFHS) orientation

CaFHS now has an additional orientation for its staff, and beginning in January 2017 the

Person and Family Centred Care Charter has been added to the orientation for discussion,

reflection and application.

Call to action ‒ Divisions

All WCHN divisions are united under the Person and Family Centred Care Charter, as it brings

consistency across the Network in our approach to healthcare.

Divisions are continually encouraged to embed the Person and Family Centred Care Charter

into:

Clinical debriefs

Team huddles

Family huddle conversations

Individual supervision

Staff meetings

Local training and development

Performance appraisals.

It is one charter, with multiple interfaces within the Health Network. Make sure in 2017 you

display the Person and Family Centred Care Charter and actively discuss it in your team.

New National Health and Medical Research Council (NHMRC) Guidelines

The NHMRC and Consumers Health Forum of Australia (CHF) released a joint Statement

on Consumer and Community Involvement in Health and Medical Research in December 2016.

The vision of the statement is to support consumers, community members, researchers and

research organisations working in partnerships, to improve the health and well-being of all

Australians through health and medical research.

You can download the guidelines from Basecamp or directly from the NHMRC website.

You Said – We Listened – We Did

Including consumers on staff selection panels

In 2016 consumers told the Network that they wanted to help select the staff to be hired for

positions in WCHN. The procedure for staff selection was updated to include reference to how

managers can consider consumer representatives on staff selection panels. In 2016, seven

panels included consumer representatives. Below is a quote from one of the WCHN staff

members who invited a consumer onto a staff selection panel:

“Thank you very much for assisting our service with organising consumer representatives for

the Pall Care course and the interview panel. It was very valuable for our service and assisted

us in the education and recruitment process. Also, we found the consumer matrix very useful at

the interviews and it assisted us in making our decision. Thank you for sharing it with us”.

Oksana Liemareff, Business Support Consultant ‒ Complex and Sub-Acute Care.

Consumer Rewind – A spotlight over the past 90 days

3 consumer representatives joined Allan to attend the Child Healthcare Australasia

webinar on 9 November. The webinar discussed the principles of positive storytelling for

quality improvements.

4 new consumer representatives were oriented to the WCHN.

Citizen Jury members actively worked on the implementation of the H.U.G initiative.

Youth Advisory Group, Citizen Jury, Health Literacy Group, Person and Family Centred

Care Network Steering Group and Consumer and Community Partnering Council all hosted

a meeting.

CAMHS consumer group ELECT started their roving education tours to community CAMHS

sites.

CaFHS, Palliative Care and WABS used Basecamp to consult the community regarding

health information brochures.

Lily helped to design the Person and Family Centred Care Awards and “Great Wall of

Gratitude” process. Lily also contributed to the development of the WCHN procedure which

will support the implementation of the awards.

Guide Team in Kermode Street entrance was evaluated.

Pam from the Cultural Roundtable supported a full day of training in cultural awareness to

the Palliative Care team.

Michael Rice Ward and Clinic continued the roll out of the WCHN Family Huddle.

Safety and Quality Managers, Director, Safety and Quality and Allan agreed to use Fabio

the Frog in 2017 to gather feedback about the effectiveness of staff communication. Safety

and Quality Managers and consumer representatives have provided feedback on the 15

questions which will be used in the 2017 Listening Post series.

Youth Advisory Group members met several times to plan for the Youth Health

Conference to be held this month.

Heidi and Jo helped to construct the 2017 Consumer Representative Evaluation

Survey.

Director, Consumer and Community Engagement on behalf of the Consumer and

Community Engagement Unit attended a workshop on “recognising and responding to

domestic violence”, opening of the Immunisation Clinic on 11 November, launch of the

H.U.G initiative on 14 November, Oncology Family Huddle on 16 November, met with PhD

student to support a study reviewing the effectiveness of nurse education to parents of

children with diabetes, met with the Principal of the Hospital School to discuss partnerships

for 2017 and met with staff from DASSA to learn about their unique approach to consumer

engagement.

Director, Consumer and Community Engagement worked with CaFHS staff to support

the design of a consultation into clinical processes in Allied Health. He has also worked with

CAMHS to finalise the approach to the public consultation on the CAMHS model of care and

organisational structure.

Jason, Tara, Tiffany and Tanya are writing an WCHN Orientation Toolkit for new

consumer representatives.

Daisy and Darlene interviewed Divisional Directors as they author an innovative new

document for 2017 titled “24 hours in the Women’s and Children’s Health Network”.

Lily, Jackie and Tessa produced a staff promotional video, to introduce staff to the Person

and Family Centred Care Awards concept.

Thalia, William, Lil, Sharon and Jason recorded hope stories using

“Sound Cloud”.

2016 Consumer and Community Engagement report card was launched in January. You

can view the document here.

Director, Consumer and Community Engagement is now on two internal committees

looking at the Aboriginal Health Strategy and Your Voice staff survey respectively.

Director, Consumer and Community Engagement attended a training session hosted by

the Health Consumers Alliance of South Australia and the Robinson Research Institute as

part of their introduction to public participation in research.

Members from the Consumer and Community Partnering Council designed the 2017

Consumer Representative Training Calendar.

Monash Hospital in Victoria agreed to use the WCHN Know Your Rights colouring

book and teen postcard. The Director, Consumer and Community Engagement met with

the Chief Consumer Experience Officer to arrange the sharing of resources.

A dog comfort stop in the hospital was built by members of the Youth Advisory Group

and Bunnings. It was officially launched on 16 January.

Passion Projects for 2017 were selected by consumer representatives and community

members on 2 December.

The Consumer and Community Engagement Unit and Division of Paediatric Medicine

completed a joint literature review into effective communication strategies when

discharging consumers from accident and emergency.

Riley (14), William (13) and Cassandra (14) have decided to join the Youth Advisory

Group for 2017.

Tanya, Tiffany, Leanne and Ingrid participated in a CAMHS consumer engagement

strategic planning event on 10 January.

Jason, Tessa, Thalia, Tanya, William and Lil recorded stories to educate WCHN staff and

the wider community about public participation practice within the WCHN.

Tara and Tanya led a consultation with 11 family members on 21 January to develop a

colouring book for urology consumers.

For more information

Consumer and Community Engagement Unit

Women’s and Children’s Health Network

72 King William Road

North Adelaide SA 5006

Telephone: 8161 6935

Email: Allan.Ball@sa.gov.au

www.wch.sa.gov.au

© Department for Health and Ageing, Government of South Australia. All rights reserved.

All information was accurate at the time of printing, dates and times may vary.