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TRANE WCR FORM INSTRUCTIONS AND CLAIM FORM
The following page shows a sample WCR form with reference numbers. Each reference number contains it’s own instructions. Please follow the instructions below when filling out Trane’s Warranty Claim Form. 1. Owner name – provide the homeowner / end users first and last name. 2. Servicing Company Information – enter your company name, address and phone number. 3. Your Ref # – provide us with your internal tracking number. This will be used as your claim number for all future
references to the claim. 4. Model # and Serial # - enter both the model and serial number for the failed piece of equipment. 5. Install Date – date equipment was originally installed. Provide proof of installation if needed. 6. Failure Date – date component being claimed had failed. 7. Quantity – quantity of each part being claimed. 8. Part Number – Trane part number of each part being claimed. 9. Claims for Failures – describe the failure. Please be specific. Do not use DOA, defective or other generic
reasons. Please refer to TASK CODES listed. See #10. 10. Failure Description. 11. Defective Compressor Information – for compressor failures both the model and serial number of failed
compressor must be provided. There is no longer a need to attach the compressor tag. 12. Replacement Compressor Serial # – the serial number of replacement compressor must be provided.
NOTE: If the replacement compressor was shipped to you direct from the factory you will need to get the serial number from the compressor itself. The correct serial number will not appear on your Wallwork invoice.
13. Invoice Number – if a replacement part was ordered from Wallwork, list the Wallwork invoice or order # you were billed on. Failure to do so may cause us to credit a different invoice than you are expecting. This can cause unnecessary credit and bookkeeping issues.
14. For ALL claims this field must be completed. 15. Print Name, Sign and Date. ALL claims must be signed by a representative of the company submitting the claim
in order for it to be processed. Note: To speed up your claims and assure they are not returned to you for lack of information you must fill out the required fields listed above. Once completed, the WCR should be faxed directly to our Warranty Department at 973-228-1763. This will speed processing. Please do not both fax and mail your claim as this will slow the process. All warranty requests must be submitted within 60 days of the part’s failure for the part to be covered under warranty. You should keep a copy of the WCR for your records.
In most cases, you will not have to return your defective parts. If you do, you will receive a letter from us with detailed instructions. Included with this letter will be a copy of your WCR, a completed Trane Parts Return Tag and a shipping label addressed to the appropriate place of return. Additionally, for compressor returns we will include a completed bill of lading. Return freight will be paid by Trane. Remember, you must hold on to all parts until your claim is completed. Returning parts once Trane requests them is not an option. You will have to do this to receive credit.
8504
0566
54
TASK CODE DESCRIPTION
PRT 011 ELECTRICAL, CALIBRATION OR WRONG SETTINGS
PRT 012 ELECTRICAL, CURRENT UNBALANCE
PRT 013 ELECTRICAL, FAILED OR BURNED OR SHORTED OR GROUNDED
OR OVERHEATED
PRT 014 ELECTRICAL, INTERMITTENT OR ERRATIC
PRT 015 ELECTRICAL, LOOSE OR TERMINAL FAILURE
PRT 016 ELECTRICAL, MIS-WIRED OR WIRING PROBLEM
PRT 017 ELECTRICAL, SOFTWARE OR PROGRAMMING BUGS
PRT 010 ELECTRICAL, NOT DESCRIBED ABOVE (ADD COMMENTS)
PRT 021 LEAK, BRAZE OR WELD
PRT 022 LEAK, FROZEN (LOW TEMPERATURE)
PRT 023 LEAK, GASKET OR O-RING OR THREADED OR JOINT LEAK
PRT 024 LEAK, PINHOLE OR PUNCTURE IN TUBE
PRT 020 LEAK, NOT DESCRIBED ABOVE (ADD COMMENTS)
PRT 031 MECHANICAL, BROKEN OR CUT OR CRACKED
PRT 032 MECHANICAL, CORRODED OR RUSTED
PRT 033 MECHANICAL, DENTED OR BENT (UNIT OR PART)
PRT 034 MECHANICAL, LOOSE
Name
Address
City, State, Zip
Phone Number
Information Owner Servicer Distributor
Quantity Part Number Task Code
Failure Description
Factory Use Only
1-25.47 (09/05)
To Apply the Special XL, XLi or XV Condensing Unit’s Warranty Coverage to the Product Model Above,the Associated Condensing Unit’s Model Number and Serial Number Must be Completed Below.
Condensing Unit Model Number
Condensing Unit Serial Number
If claim is against a part that waspurchased, input original invoice number.
Claim Number
Invoice Number
Customer BillingReference #
Warranty RequestCompressor or Parts
1A
( ) ( )
PRT 035 MECHANICAL, NOISY OR ROUGH OR OUT OF BALANCE
PRT 036 MECHANICAL, OVER HEATED (NON-ELECTRICAL)
PRT 037 MECHANICAL, PAINT PROBLEM OR APPEARANCE OR RUNS ETC.
PRT 038 MECHANICAL, PLUGGED OR RESTRICTED
PRT 039 MECHANICAL, SEIZED OR STUCK
PRT 030 MECHANICAL, NOT DESCRIBED ABOVE (ADD COMMENT)
PRT 055 RECEIVING ERRORS, MISSING, LINE ITEMS
PRT 056 RECEIVING ERRORS, QUANTITY WRONG, LINE ITEMS
Defective Compressor Model #
Defective Compressor Serial #
Replacement Compressor Serial #
Name (Please print)
Signature (Required) Date
I, as either a customer of, or a service technician employed by, Trane ("Requesting Party") do hereby certify that the above PART WARRANTY CERTIFICATION is true
in all material respects this day of , 200 .
Company
Required For Compressor Failure Only
Other
TASK CODE DESCRIPTION
Compressor tag required for all warranty compressors
Product Serial Number
Product Model Number Fail Date
Installation Date
Fax Completed Form to: 973-228-1763Attn: Warranty Dept.