We areBabylon

Ourbehaviours

Ourvalues

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1 4The most important part of Babylon is the values we work to

Collectiveculture

We work to establish a collective culture

These come to life through our behaviours

Consistentreview

We consistently review to ensure every individual is being the best that they can be

Recruitingbabylonians

That’s why we are dedicated to recruiting Babylonians who embody those behaviours

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1. Our values

1. Our valuesOur values determine our behaviours. And our behaviours become our company.

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1. Our values

We havea clear missionLet’s start with what matters.We founded Babylon with a single purpose. To put an accessible, affordable health service into the hands of every person on earth.

Everything else flows from this; our values and the way we behave, the people we seek, the manner we recruit, what we expect, how we reward, and the way we work with each other to deliver our mission.

Who we are, How we operate, & What we prioritise, is all part of Why we are babylon.

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1. Our values

But we have a quieter mission tooTo show that we can do something exceptional without being inhuman. Many believe the end justifies the means. We think the ‘mean’ is just as important.

So we are set to prove that work and life can balance, with a mission and an attitude that mirrors.

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1. Our values

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Dream big. Build fast.Be brilliant.

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1. Our values

Dream big.We have a big dream: To put quality healthcare into the hands of everyone on earth.

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1. Our values

Build fast.We are not just idealists with big ideas. We take those ideas and are relentless in making them happen, as fast as we can.

Scale and speed go hand in hand.

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1. Our values

Be brilliant.Why bother being good when we can be great? We never lose sight of the bigger picture, but we always pay attention to the small things that make the difference. We aim to exceed expectations every time.

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1. Our values

2. Our behavioursOur behaviours are born from our values. Because values are only words until you put them into action.

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2. Our behaviours

Compassion Inclusivity Creativity Tenacity Positivity Ownership

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2. Our behaviours

CompassionWe care about everybody, because we believe that everyone matters.

No drama. No politics. It’s that simple.

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2. Our behaviours

InclusivityWe collaborate. With insiders and outsiders.The intelligence of many always beats those of a few.

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2. Our behaviours

CreativityCuriosity does not kill, it creates. We are always questioning, never satisfied with the status quo. We are unrelenting in dreaming up new solutions.

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2. Our behaviours

TenacityWe aim high. Our members are our priority. And we won’t stop until we’ve done what they need us to do.

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2. Our behaviours

PositivityWe are entrepreneurs, and entrepreneurs by nature are optimistic. We say yes, because yes is what gets us places.

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2. Our behaviours

OwnershipWe take responsibility. We’re self starters and problem solvers. We don’t pass it on, we own it.

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1. Our values

3. Recruiting Babylonians We’re only as good as our people. So finding the best people is everything to us. We serve millions, but we choose our people one at a time.

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We ask three questions:

Why are they exceptional?

What exceptional contribution would they make to babylon?

How do they show exceptional humanity?

3. Recruiting Babylonians

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3.Recruiting Babylonians

Why are they exceptional?

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We’re solving one of the most complex problems in the world. For this we need the best people – and we refuse to compromise on that.

We aim to democratise healthcare, but we are picky when it comes to choosing babylonians. After all, an extraordinary mission can only be achieved by extraordinary people.

Clarity is key to delivery and satisfaction. There is no point in attracting exceptional people, if we are not clear about the exceptional contribution they can make.

We search far and wide for remarkable talent, so it is our duty to give them something remarkable to deliver.

3.Recruiting Babylonians

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What exceptional contribution would they make to babylon?

3.Recruiting Babylonians

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We are building a humane organisation, and we need people who burst with humanity.

We don’t care if someone is exceptionally talented, if they are not exceptionally nice too.

Egos, prejudice and bullies aren’t welcome here. People always come first in babylon.

Do they have the humanity for us to trust them toraise our children?

1. Our values

4. A collective culture Owners, who are passionate, responsible people

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4. A collective culture

A clear missionSingle Babylonian brainJointly agreed objectivesIndividual ownership

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4. A collective culture

A clear missionWe have a clear mission. We are going to put accessible and affordable healthcare into the hand of every person on earth.

This is not just written on the wall in our office or on the pages of our website; it is at the centre of all that we do.

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4. A collective culture

Jointly agreed objectivesClarity of mission alone does not deliver the mission. What is required is for us all to know: What is going to be delivered, who Owns it and When is it going to be done.

We call it WOW.

We work hard at the start of each delivery period to clarify our WOW , so there is no ambiguity to what we need to deliver.

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4. A collective culture

Single Babylonian brainWhat defines us is a culture where everyone counts individually but shares thoughts and delivers work collectively.

By developing a single Babylonian brain, we develop a shared consciousness across all our teams.

Everyone matters, but the collective delivers.

Everybody matters and our organisation needs to bring the best out of each individual. Butgreat individuals or great teams in silos don’t make a great community.

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4. A collective culture

Individual ownershipWe all own babylon. Each and every person who joins us, becomes a shareholder.If babylon is doing well – we all are.

We give every Babylonian, according to their objective, the permission and expectation to own, solve and deliverwhat that they have been entrusted with.

We are all in it together.

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1. Our values

5. Consistent review Excellence is a never ending pursuit. Everything great eventually deteriorates. There is no room for hubris or complacency.So we push ourselves further, review everything as we go, and learn all the time.29

5. Consistent review

Zeal for improvementHonest conversationsLearning from mistakes

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5. Consistent review

Zeal for improvementWe’re always asking “how can we do better?” Staying at the cutting edge is a never ending process. We hire people who have a zeal for brilliance and we support them on their own personal missions to be the best they can be.

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5. Consistent review

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Individual:1:1s and 6 monthly appraisals

Company wide: Weekly stand ups Monthly socialsQuarterly ‘big picture’ reviews 6 monthly WOW planning

Team:Constant discussions Monthly WOW reviews

Honest conversationsWe say it as we see it. We’re not two faced. We are honest with each other.We discuss progress regularly, at every level, so everyone has a clear picture of where we are.

On top of 1:1s and team reviews, every 6 months we have a formal and anonymous appraisal process

We ask ourselves whether we...Have clear and well understood objectives Have adequate equipment to do a great job Have the support and leadership

needed to thrive and progressFeel like we can contribute to babylon’s mission Feel like our contribution is valued

Are able to do what we do best every day

And our peers review us on whether we...Are compassionate and caring towards others Work in a straight-forward,

collaborative and inclusive wayAre uncompromising, strives for excellence and

takes opportunities to improve

Take ownership and delivers with maximum

speed and simplicity

Regularly seeks to turn ideas into action and

injects creativity into every touch point

Frequently has a can-do and positive attitude33

5. Consistent review

5. Consistent review

LearningNobody’s perfect. When we make mistakes we don’t bang our heads against a wall. We have learnt,we haven’t lost.

We ask the “5 WHY”s on what went wrong. We address the root cause and move on.

We don’t place blame, we just get better.

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babylon