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Meetthe company

SingularLogic, the largest software vendor in Greece, offers world-class, integrated technology solutions to the private and public sector, in South East Europe, Middle East and Africa.

Its activities include the development and distribution of business Software products, the study, design and implementation of integrated IT solutions and services for both the private and the public sector, as well as the distribution and support of well-established international IT products.

SingularLogic is member of the Marfin Investment Group and has highly skilled personnel, specialized know-how, a broad product portfolio, a large customer installed base with 40.000 SME clients and 700 large enterprises, a dynamic national distribution network and more than 400 successfully implemented IT projects in the public and private sector.

In addition, SingularLogic operates through direct subsidiaries in Cyprus, Bulgaria and Romania, having set the foundation for substantial development in the region.

Thecompanyat a glance

ÒTo become the preferred, innovative, client-centric, provider of technology experience, maximizing stakeholder valueÓ

Innovation Adaptability Synergy Fairness Initiative

Our Vision

OurValues

Ideasthat work

We work constantlyto make unique

products

SingularLogic deals with the development and distribution of enterprise Software Products for any type and any size of businesses and entrepreneurs, meeting all their demands such as:

Enterprise Resource Planning (ERP) systems,

Customer Relationship Management (CRM) systems,

Commercial and Accounting applications,

Human Resources Management and Payroll systems,

Retail applications and applications for the Hospitality and Tourism industry,

Mobile and ICT applications

Financial applications and

Applications for individuals

Commercial, Industrial & ServicesFor large Commercial enterprises and Industries as well as for Service Providers, the company offers solutions that can be combined with different IT systems, applications, data and business processes. SingularLogic boasts experience in the management of local and multinational projects, specializing in the fields of: ERP, HR Management Systems, Document/Workflow and Register Management, IP Telephony Solutions, Project and Customer Service Management, as well as management of the following systems: Business Intelligence, CRM, Portals-Content Management, Voice Technology, etc.

Telecom InstitutionsThe solutions offered to Telecom Operators are based on a holistic Business Approach. The company, provides a complete set of IT solution offerings including ERP, CRM, BI, Portals, Middleware as well as a full suite of CTI applications. Moreover, partnering with worldwide leading vendors, the total offering is enriched with OSS/BSS Solutions such as Customer Experience or Service/Assurance Management and Value added services such as Cloud Apps, Campaign Management tools and Self Care Portals that focus on Revenue Increase (ARPU), Churn Reduction and Customer satisfaction (loyalty).

SingularLogic has strong track record in successfully delivering public sector projects in the fields of Public Administration, Regional Administration & Local Government, Healthcare & Social Security, Transport and Defence. Furthermore, it deals with the collection and announcement of election results. The business activity is based on a philosophy of cooperation with public services and private bodies, in order to offer alternative and automated services that maximize citizens’ satisfaction and minimize the overall cost of transactions.

Financial InstitutionsThe company offers a broad range of value added solutions for the financial sector centered around the implementation of proprietary products and the integration of proven offerings from international vendors. SingularLogic specializes in solutions covering the full spectrum of the Credit Management Cycle with its flagship CFMS suite of applications, and also in solutions addressing the areas of omni channel customer recording and interaction management, IP telephony and Dealing Rooms. Its portfolio includes solutions covering Loan Management and NPLs, Financial and Operating Leasing and cross functional areas such as Collections, Legal Management and Securities. SingularLogic offer integration services for market leading applications and platforms in the areas of CRM and ERP, Business Intelligence and Analytics, Digital Marketing Automation, Financial Consolidation, Portals and Mobile coupled with a broad array of consulting, IT operation and support services.

Retail Enterprises & Fuel Stations MarketCompany's portfolio for the retail industry includes specialized solutions based on proprietary and/or off the shelf products. SingularLogic also provides a full spectrum of services; ranging from Consulting and Development to Implementation and full lifecycle Support. The flagship product for this market is SingularLogic Retail System (SRS). In the Fuel Stations market, SingularLogic fields SingularLogic Station Manager, a groundbreaking and extremely popular forecourt management system installed in more than 1,550 stations including 4 out of the 5 largest company-owned networks in Greece.

SectorÕs Fieldsof Activity

SingularLogicÕs activities include the study, design and implementation of

integrated IT solutions for large businesses and organizations of the Private and Public sector

with operations in Greece, Cyprus, Africa and the Balkans. The strategy adopted is based on two pillars, the

systematic analysis of the customerÕs special conditions and requirements, and the appropriate use of technology, and it aims

to provide integrated IT solutions and value-added services which increase and promote customersÕ business value through the use of IT and telecommunication technologies.

For the implementation of major projects, SingularLogic uses:

A broad portfolio of solutions which consists not only of technologically advanced proprietary products but also of products from global IT manufacturers

High level services - Project Management, Consulting, Roll-out, Training, Telephone Support, SW Development on demand, Integration Services, and Outsourcing Services, all delivered and implemented by 250 IT professionals offering immediate end-to-end services from a single support point.

Experience and know-how acquired through the implementation of many successful projects among the companyÕs client base.

ÒLouder than wordsÓ:our solutions& services

HealthCare Institutions The company provides specialized and innovative IT solutions responding to every specific business need for Hospitals and Maternity Units, Clinics, Medical and Diagnostic Centers and Healthcare Institutions such as front and back office systems and specialized peripheral IT and telecommunication solutions, applications (out) and services capable of supporting the complex and demanding mechanism of a health sector institution.

Public Sector

SingularLogic aims to provide reliable and environmentally responsible services assured by relevant certifications:

ISO9001 certified Quality management System since 2002, covering all main business activities

ISO14001 certified Environmental Management System since 2011, covering all main business activities

ISO27001 certified Information Security Management System since 2010, covering Advanced Security Projects activities, as well as IT Systems & Infrastructure Administration and Hosting Services in SingularLogicÕs Data Centers

Certified by the Ministry of Defense to handle classified material up to NATIONAL SECRET - Á°ÆÃ SECRET LEVEL,

with an Industrial Security Certificate covering defense personnel and facilities.

Management Systemsand Certifications

Expandingour presence

International ActivitiesThrough its subsidiaries in Cyprus,

Bulgaria and Romania SingularLogic develops, distributes and supports the

South East European region. Offerings include Integrated ERP, CRM and Financial

Solutions, as well as Retail and Fuel Stations applications. Taking into consideration the particularities of each

country, in terms of business practices and the local level of economic activity, SingularLogic is trusted to adapt its solutions.

In parallel, SingularLogic has successfully implemented major IT projects in the Middle East and Africa, creating positive growth momentum.

International Business Development, also targets the following:

Penetration by Business Know-How and Solutions expertise (Healthcare, Telco, CRM and Finance Solutions) for tapping international markets

Migration of successful SingularLogic Public Sector Solutions in selected markets worldwide

Expansion of software product palette through the development of a network of value-adding partners

Introduction of innovative cloud applications to niche markets.

European Programs Parallel to its continuous empowerment in the international business plateau, SingularLogic, constantly enriches and extends its know-how by participating in subsidized research and development programs of the E.U. and the Greek General Secretariat for Research and Technology, of the Ministry for Development. The companyÕs involvement in such activities includes:

Research activities focus on integration and interoperability issues for the design and implementation of advanced systems in the application domains of e-accessibility, health and independent living, future internet enterprises, smart cities, e-government and e-learning.

Research activities related to the development of future service ecosystems that rely on dynamic IT infrastructures, notably Cloud Computing and Internet of Things infrastructures, considering Quality of Service (QoS) and security aspects.

The Force ofÒour universeÓ

Human Resources Given that know-how is built-up and maintained by people and is simply supported by equipment and

methodology, it is fair to say that SingularLogicÕs manpower has been the companyÕs main element of success from day one, and still remains so.

SingularLogic currently employs over 600 individuals who make up a network of proficient and experienced account managers, project managers, product managers, software and system engineers and consultants

specialized in the field of IT services, solutions and products.

SingularLogic employees are characterized by their professionalism, consistency, performance and education. SingularLogic proves its philosophy by

maintaining the high level of its executives through a series of training and educational seminars

Strategic Partnerships SingularLogic partners with international technology companies which distribute their IT products and services around the world and set the global trends for the developments in the IT market. These partnerships highlight the companyÕs focus on the use of such products and services with a view to offering its clients with the best class solutions in the market. In the framework of its partnership with many of these companies, SingularLogic has acquired the highest certification level globally, while it is the only certified partner in the Greek territory for some others.

Largest Installed Base in GreeceSingularLogic has deep market penetration with:

40,000 SMEs

700 Large corporates and more than 100 Multinationals

400 Public Sector Organizations such as the Ministries of:Finance, Justice, Defense, Tourism etc., Greek municipalities, Land Registries, Social Security Organizations, Public Hospitals, etc.

Preferred

Distribution Network SingularLogic features the most

extensive network of authorized partners nationwide which promotes and supports IT

products and services at a local level. All authorized SingularLogic Registered Partners

have been selected based on strict criteria to ensure the provision of high-quality support services, and their staff

has been trained and certified for SingularLogic applications.The companyÕs partners network provides software support

services that are mostly addressed to private SMEs and medium-sized companies, and include amongst others: Consulting services for the

integration of SW products in the operation procedures of the enterprise, IT operation and management services, training and certification services, HW and

SW maintenance services, remote support services, customization services.