Web Seminar: Engaging Employees Across Generations

Denise Fields, HR Program Manager, FINRA

December 13, 2018

Launching A Generations-Focused Employee Resource Group (ERG)• Our Challenge/Opportunity …..

– Challenge/Opportunity: With five generations in FINRA’s workforce, we recognized generational differences can create communication barriers and other workplace concerns.

• Our Solution …..– Solution: A new multigenerational ERG was launched to break down

generational silos and facilitate cross-generation teamwork and collaboration.

• Our Results …..– Results: Although just recently launched the summer of 2018, the

ERG has established its brand, developed a business plan with clear goals and objectives, is trusted in the organization as a valuable and knowledgeable resource, and enrolled almost 300 members since its launch date.

Things to Consider When Launching a Generations-Focused ERG• Things to Consider:

– ERG Structure and Support• Does my organization have the support, funding, need and established structure?

– Standalone ERG or Multigenerational Approach• Should my organization establish a multigenerational ERG or separate ERGs based

on each generation? What challenges will be better managed and/or solved with the creation of the group?

• Have you established a benchmark against other organizations that have done well in this arena to understand lessons learned and success along the journey?

– Goals and Business Impacts• What goals and objectives will this ERG help accomplish?• What does success look like in the organization?

The FINRA Multigenerational Employee Resource Group Exchange (MERGE)

• Our Solution….– The FINRA Multigenerational Employee Resource Group Exchange

(MERGE)• Kickoff: Senior panel with executives across the organization and live-streamed

throughout the organization.• Structure: Executive Champion and at least one (1) Management Committee from

each generation.• Feedback: Support, feedback and employee attendance has been very satisfactory.• Immediate Business Impacts: Allows for cross generational interaction,

understanding and better awareness of similarities and differences between groups, and further shows the organization’s inclusion efforts.

– Types of Programs: • Outreach/Recruitment• Education and Awareness• Professional Development

Thank you!