web seminar july 18, 2019 - diversity best practices...recruiting and retaining diverse talent in...
TRANSCRIPT
Recruiting and Retaining Diverse Talent in Mid-size Regions
Web SeminarJuly 18, 2019
JACK TAYLOR
WHERE WE STARTED
§ Navy pilot in WWII § Started Executive
Leasing in 1957• 7 cars• 1 employee
§ “Take care of your customers and employees first…and profits will follow.”
TOTAL TRANSPORTATION SOLUTIONS PROVIDER
WHERE WE ARE NOW
MORE THAN
$24 BILLIONI N A N N U A L R E V E N U E
100,000E M P L O Y E E S
2 MILLIONV E H I C L E S
10,000 F U L L Y S T A F F E D N E I G H B O R H O O D A N D A I R P O R T L O C A T I O N S
100& T E R R I T O R I E S
C O U N T R I ES
AMERICA’S 13th LARGEST PRIVATE COMPANYACCORDING TO FORBES
O N L Y U . S .INVESTMENT-GRADE C A R R E N T A L C O M P A N Y
Our brands are the most valuable things we own.
Our doors are open.
We strengthen our communities, one neighborhood at a time.
Personal honesty and integrity are the foundation of our success.
Customer service is our way of life.
Our company is a fun and friendly place where
teamwork rules.
We work hard…and we reward hard work.
Business Case for Diversity “Our Doors Are Open”
• It helps us appeal to a changing workforce and market place
• It affects every aspect of business… hiring, customer service, interacting with vendors, and attracting new business.
• It is our competitive advantage….
Management Trainee Program• Entry-level position with a career path to General
Management and beyond• Comprehensive development program where individuals
will learn • Sales– Customer Service– Management– Finance– Human Resources– Marketing– Administration– Fleet Management
• Promotion 100% from within
7
Talent Acquisition
• Decentralized Model• Talent Acquisition Professionals – Recruit all
sources– No dedicated campus team– No dedicated sourcing team
• Build our diversity brand
8
Attracting Diverse Talent –Online Sourcing
• Diversity keyword searches– http://booleanblackbelt.com/2012/12/diversity-
sourcing-boolean-search-strings-for-linkedin/
• Personalized messaging (not bulk)• Connect on LinkedIn after sending message• Call candidate immediately upon receipt of
positive response• Search daily9
Attracting Diverse Talent – Universities
• HBCUs and other diverse serving Colleges and Universities
• Public and Private State Universities • Military students/Vets programs• Students with Disability Programs• Partnership Organizations
10
Attracting Diverse Talent –Employee Referrals
• Employee Referral Programs – Employee Resource Groups – Tracking – Reward and Recognition
11
Attracting Diverse Talent –Hiring Process
• Training and Development – Unconscious Bias• DBP – Interview Training (DIN)
• Application Process – Unbiased
• Interview Process– Candidate Experience – Metrics
12
Local Inclusion and Diversity Teams
• Values, culture, mission, and expectations • Align inclusion & diversity strategies with the four core areas of our
businessObjective:
• Chairs: Local Officers and Head of Human Resources• Members: 10 to 20 employees (management and non-management)• Structure: Mission, monthly meetings, member rotation, targeted
committees, measure outcomes, and accountability
Team & Structure
• Benefits: Local market focus, middle management buy-in and support • Outcomes: ERG development, community engagement, talent
acquisition support, leadership development, and public relations Benefits & Outcomes:
Retention Strategies • Groups: Unique to local market needs• Governance: Business case, mission statements, goals/objectives,
operating principles, and measure outcomes• Activities: Employee onboarding, community engagement, leadership
development, mentoring, and diversity forums
ERGs
• Mentor: Informal and formal • Sponsor: Identifying sponsors
Mentors/Sponsors
• Metrics: Employee trend data, engagement surveys, stay surveys, one-on-ones
• Recognition: Recognition awards (JTFV award)
Measurement & Recognition
Thank you!