Position title Compliance Adviser – The Way Back Support Service (TWBSS)

Team/Group Service and Service Innovation

Work level 3

Position reporting to The Way Back Lead

Employment Type Permanent

Vision, mission and values

Beyond Blue’s vision is that all people in Australia achieve their best possible mental health. Our mission is to work with the community to improve mental health and prevent suicide. We aim to achieve this by:

1. Promoting mental health and wellbeing2. Being a trusted source of information, advice and support3. Working together to prevent suicide

Beyond Blue’s values are Collaboration, Respect, Enthusiasm, Excellence, Innovation and Integrity.

Position purpose

The Way Back Support Service is a Beyond Blue initiative delivered by multiple third-party service providers nationally. The service begun operation in 2013, growing from one site to eight in 2018. Now the program is delivered across various locations within Australia with thirty three sites coming on board over a 12-18-month period.

The Way Back Compliance Adviser will play a critical role supporting ‘The Way Back’ service providers, sector partners and The Way Back Operations and Strategy and Infrastructure work streams to deliver projects and strategies aimed at reducing suicidal behaviour.

This position is responsible for ensuring The Way Back is compliant with meeting its contractual obligations; and providing an array of administrative support, that assists specialist role delivery.

Role dimensions

Direct Reports Nil

Overall team The position is within the Services and Supports Group, comprising of leads, managers, project managers, advisers, project officers, project coordinators, peer mentors, social media and forums moderators and administration support

Works cross functionally with other Beyond Blue teams and external stakeholders, with regard to the relationship specified below

Financial Delegation Refer to delegations

Key Day to day responsibility for delivery of the designated project accountabilities, ensuring interim and project contractual deliverables are provided to scope,

Position Description

accountabilities

time, budget and quality Day to day liaison with stakeholders, service providers and funders as required

to support implementation progress Maintains compliances across all associated cross project systems and platforms

in line with agreed management strategies e.g. Service Delivery Document Management System, Community of Practice, etc

Works closely with The Way Back Lead and where required, the internal Finance Business Partner to review monthly financial results, provide any analysis that is required, make any adjustments to future forecasts and request reports, as needed.

Manages and coordinates cross project financial administration tasks including purchase order process and other associated tasks)

Engages with all relevant internal business partners including Business Intelligence, Marketing and Brand and Clinical Governance to provide The Way Back specific information to inform key decision- making processes across the Services and Supports Team and wider organisation

Providing an array of administrative activities that supports the overall operations, including but not limited to maintaining progress reports from service providers; coordinate requirements of project meetings; suppprt development of targeted communications;

Support allocated operational site coverage; as well as act for backfill for operational site coverage, to cover leave periods

Escalate decisions or issues to the Manager Strategy and Infrastructure or Operations Lead where required and undertakes joint problem solving

Assist external partners with site procurement activities where required Representing Beyond Blue at key stakeholder meetings including governance

group, advisory committee, community reference groups and other relevant meetings required as part of the project

Leads minor projects as directed by the Manager Strategy and Infrastructure or Operations Lead

Key behaviours

Based on our new ways of working, consider which of the following are relevant to the role: We are community centric and focus on solving problems, listening and

adjusting plans to deliver better outcomes for the community We create a sense of fun and light-heartedness, and channel our energy and

enthusiasm into meaningful work We create clarity and ensure our actions align to our strategy, so we can

prioritise our finite resources We collaborate to provide solutions and options for feedback We actively listen, and communicate openly and transparently We build relationships internally and partner with the whole organisation on

shared goals, problems, and solutions We build relationships externally and partner with key external stakeholders for

the benefit of the community We adapt, flex and take an agile approach to plans to meet community need

Qualifications and key selection criteria

Education/qualificationsTertiary diploma/certificate or related Bachelor’s Degree

Relevant experience within a financial environment (accounts, finance administration)

Knowledge/skills/experienceEssential Knowledge of project management-general understanding of underlying

principles and practices Knowledge of data management- the underlying principals, basic analysis and

practices of data management

Problem solving skills - manages challenges within existing organisational or professional parameters

Excellent written and verbal skills- Must possess sound interpersonal and verbal communication skills along with proven capabilities in the creation of clear and concise written communications.

Attention to detail- Diligently attends to details and pursues quality in accomplishing tasks. Makes few if any errors. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.

Proficient in the use of Office software- must be able to confidently use Word, Excel and PowerPoint

Process improvement skills- Capable of identifying process issues and suggesting solutions to improve/resolve them

Flexible, can do attitude- Must be flexible, easy going with a proactive ‘can do attitude’

Desirable 2+ years’ experience working in a project management/coordination

environment.

Experience in health, mental health or suicide prevention will be highly regarded

Core Capabilities

Community voice Capture community insights, ensure community insights inform our work, test we are having

Community awareness & system change

Shift to a community centric way of operating, with the community and the need for system change informing how we work

Digital Capability Big Blue Door delivery

Increase our impact and reach across the community, and better understand and respond to community need and deliver personalised support informed by community insights and data.

Agile Leadership Respond in a shorter period of time and to enable more flexible and adaptable utilisation of resources across the organisation. It also enables us to embed our Ways of Working culture.

Sustainable & diverse funding sources and supporting social impact

Develop a sustainable and diverse funding base, that strengthens our culture of philanthropy. We will invest and spend wisely, and plan for the longer term.

Best governance and demonstrating impact

Balances stability and strong oversight, with dynamic decision-making processes that support responsive ways of working. We will measure our success – and our learnings – and share our insights with donors, philanthropists and government supporters.

Partner strategically for maximum impact

Work with the community, education, business, philanthropy and across government. Our engagement with partners will be purposeful, inclusive, transparent and respectful.