Position Specification Position Title: Team Leader – Counselling Approval Date: May 2020

Authorised By: CEO Review Date: May 2021

Our Vision People in our communities enjoy better and longer lives

Our Role We work in partnership with other health and wellbeing services to enhance thehealth of our communities in Whitehorse and Nillumbik by meeting additional needs that no one else does in the segments we service, whilst prioritising access for those who need it most and we also work with partners to address the root causes of vulnerability.

Our Key Business Segments Helping people with a long term physical or mental health condition to live

better Providing services and supports to people with disability Helping older people stay at home longer Providing integrated services and supports for children and youth Delivering public and private dental services Addressing the root causes of vulnerability

Our People People aspire to work with us and contribute to our business and community. We are committed to building a culture that embodies our values and is driven by providing high quality services, supports and experiences.

POSITION OVERVIEW

Job Purpose The Team Leader is responsible for supporting the Counselling Service which is made up of a multi-disciplinary team comprising of:

General Counselling

Reconnect

School Focused Youth Service

Neuropsychologists

Family Support Worker

The Service follows a policy of encouraging the principles of self-help, empowerment and advocacy in all its service provision, and works closely with relevant health and welfare services within the services and across the regions.

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Position Specification Duties and Responsibilities

Provide day-to-day management, leadership and troubleshooting in the delivery of program services that are high quality, efficient and effective.

Coordinate staff leave, rosters, resources and program coverage

Identify and manage risks, particularly clinical risks, as part of the service’s risk management framework

Support continuous quality improvement activities

Monitor waiting list management to ensure effective and efficient service delivery

Monitor staff performance against targets and outcomes and raise concerns with the Manager Mental Health, Counselling and Youth

Implement strategies to ensure individual staff targets are achieved

Identify, build and maintain strong relationships with external stakeholders, referrers and clients as required

Attend Family Violence funded meetings and training

Represent the service through other relevant networks and working groups as required

Assist with staff recruitment and management to ensure the achievement of the organisation’s strategic directions and program objectives

Provide support to staff and clinical supervision within scope of practice and set clear performance expectations

Assist the Manager Mental Health, Counselling and Youth to identify and manage training and professional development needs to build program capacity to respond to consumer needs.

Support student placements

Coordinate staff orientation

Effectively manage change to ensure all staff members embrace and support the future direction of the organisation.

Present an energised profile with decisive decision making related to day-to-day management of program and provide clear communication to build a strong, positive focus with your staff.

Qualifications Mandatory Qualifications

• A relevant tertiary qualification

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Position Specification • Experience in supporting service delivery and teams

Desired Qualifications

• Post graduate qualifications in relevant field

Skills and Experience

Refer to Employability Skills and Key Selection Criteria Guidelines

Skills and experience in supporting teams to deliver services that are high in quality, efficient and effective.

Understanding of business development, including the achievement of identified targets (funder and organisational)

Engagement and interpersonal skills. Demonstrated capacity to establish, manage and maintain internal and external stakeholder relationships

Strong initiative and a can do attitude, combined with sensitivity.

Well-developed problem solving, negotiation, conflict resolution and mediation skills

Strong written and verbal communication skills, including

Demonstrated ability to be flexible, responsive to change with an interest in ongoing learning

Exposure to change management and ability to build a strong and positive focus with your team and our existing staff

An understanding of and willingness to embrace the organisational values of Collaboration, Integrity, Equity and Innovation

Key Selection Criteria Refer to Employability Skills and Key Selection Criteria Guidelines

Mandatory

(Essential criteria that the person must meet to perform in the role. Max 8)

Facilitating Change: Provide leadership to drive and embed organisational change within the program and broader workplace.

Visionary Leadership: Ensure staff are committed in their roles by providing a clear understanding of how they contribute to the organisational vision.

Communication: The capacity to adapt their manner to a particular situation while being consistently professional, concise and engaging. To ensure their messages are understood and that input from others has been heard and the ability to present well-constructed written communication.

Teamwork: The ability to collaborate with colleagues to seek solutions that are beneficial to all groups as well as forge successful teams among individuals with diverse perspectives and skills.

Behavioural Flexibility: The capacity to make decisions in sometimes ambiguous circumstances.

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Position Specification Action Management: Ensure the timely delivery of services and programs, and prioritise issues based on their importance and urgency.

Interpersonal Relations: Understand the importance of fostering positive relationships with co-workers and relevant external organisation.

• Client Focus: A constant focus on both data driven client analysis and opportunities, and the delivery of a consumer journey that exceeds expectations.

Desirable • Demonstrated proficient computer skills in MS Office applications (Word and Excel)

• Experience working in community/public health or community based setting.

KPIs/Performance Goals

(List level of performance expected from the employee. Should tie back to Organisational Strategic Goals)

All KPI’s/Performance Goals will be discussed at regular supervision sessions to ensure employees have the support and resources to meet these goals

Service/Program Counselling, AOD and Mental health

Reports

(Insert the title of the person this role reports to and the titles of any direct reports)

Job reports to … Direct reports …

Rosalyn Sandwell Manager Mental Health, Counselling and Youth

Award/EBA

Classification

(Insert the relevant classification)

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Position Specification

Terms and Conditions

(Provide details of the relevant Award and/or other conditions of employment specific to the role.

Include details of the role – e.g. Permanent, Part-time – 0.4 EFT))

Status

(To check boxes, refer to “Guidelines-Check Boxes-2010)

Full time ☐

Part time ☒

Casual ☐

Volunteer ☐

Terms Permanent☒

Fixed term☐

Contract ☐

Length of Term

(If Fixed Term or Contract, specify length of term)

EFT EFT

Requirements:

A Police Record Check is required for all roles, and a Working with Children Check will be required in accordance with government funding requirements and legislation.

All employees must provide 100 points of identification upon commencement. All employees must be permanent residents of Australia or hold a current, valid visa. A current Victorian Driver’s Licence (where driving is a component of the role) A probationary period of 6 months applies unless otherwise stipulated. All employees must abide by the organisations Policies & Procedures. All employees may be required to work across any of the organisations sites. All employees are required to take reasonable care for their own health and safety and that

of other employees who may be affected by their conduct.

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Position Specification

DECLARATION

i. I acknowledge that I have read and understood the requirements of the position as detailed above.

ii. Do you have any pre-existing injuries or conditions that could reasonably be expected to be affected by the nature of the proposed employment?

Pre-existing injury/condition? Yes No

If yes, please provide details:

Failure to make such a disclosure, or the making of a false disclosure, will result in Sections 82(8) of The Accident Compensation Act 1985 applying. Section 82(8) of the Act provides that where a recurrence, aggravation, acceleration, exacerbation or deterioration of a pre-existing injury or disease arises out of or in the course or due to the nature of employment with a company, it will not entitle the worker to compensation.

The disclosure of information on a pre-existing injury or disease will not impact on the recruitment process in any way. Nillumbik Community Health Service Ltd is an Equal Opportunity Employer.

Signed (employee): Date:

Position Specification - GMP&C Saved: 18 June 2020 Page 6 of 6