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COLLEGE OF HEALTH AND HUMAN SERVICESCalifornia State University, Long Beach

Health Care Administration ProgramHCA 312 ONLINE – Health Personnel Management

Spring 2019 Syllabus – 1/16/2019

Instructor: Brenda Freshman, PhDCampus Phone: 562/985-1962Office Hours : Tuesdays 12:30-3:30pm & by Zoom Conference Wednesday 12:30 – 1:30pm.Office Location: HHS2-Bungalow #08Office Phone: 562-985-1962Best Method of Contact: Email [email protected]

Class Number: 9310Section #: 3Class Meets: On-Line Only

Additional Contact Information:HCA Program Administrative Coordinator: Deby McGill, [email protected]. 562/985-5694; fax 562/985-5886

A. Catalog Description:The management of human resources in the health care setting. Principles and methods of personnel work such as employee, recruitment, selection, retention, training, evaluation, wage and salary administration and labor management relations. Prerequisite: Open to Health Care Administration majors only. Prerequisite/Corequisite: HCA 300.

B. Teaching/Learning Objectives:Students who have completed the course should be able to gain a grasp of Human Resources Management functions, become familiar with techniques and tools, and be aware of recent developments that impact the workforce in a healthcare setting.

Learning Objective Domain Competency Activity (A1), Assignment (A2) or Assessment (A3)

Describe basic HR management functions of employee recruitment, selection, retention, training, evaluation, and wage and salary administration and labor management relations.

5 C. Human Resource Management

Online assignments and exams (A2,A3)

Apply tools, techniques and resources available to assist HR personnel in their roles.

5 C. Human Resource Management

Online Exercises (A1, A2, A3),

Describe recent developments that impact the workforce in a healthcare setting. Define solutions to challenges.

4 B. Healthcare Personnel

Individual Project and write up (A1,A2,A3)

Version 8.18.18. HCA 312 Fall 2018

mailto:[email protected]


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C. Required Text: Fundamentals Of Human Resources In Healthcare (C)Author: FriedISBN: 9781567933635Status: RequiredAdditional required cases and articles might be provided by the instructor posted on BeachBoard.

C2. Other Requirements: E-mail address and Internet access to use the online BeachBoard course software system is imperative to the success of the course. It is your responsibility to ensure you have access to BeachBoard. If you have trouble with registration, contact the CSULB Technology Help Desk by phone at 562-985-4959 via e-mail at [email protected] or in-person at the North Campus Center.

D. Methods of Evaluation

*save these assignments for your HCA 480 portfolio.

Grade Thresholds in % of available course points**

A = 90% +B = 80% - 89.99%C = 70% - 79.99%D = 60% - 69.99%F = less than 60% of course points


Assignment Description PointsWeekly Activity or Reflection (10 pts x 14, 1 x 7) 147First Session Intro 5Chapter Quizzes (10 pts x 12) 120Discussion Boards (10 pts x 15) 150Performance Management Coaching Session & Preparation activity 23Mid Term Exam 30Final Exam 30Final Presentation Topic Post 5Final Presentation Case Write up* 30Final Presentation Video* 40Cover Letter 10Resume 15Total Points 600


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** due to potential changes in assignments, final course grades will be based on the available course points at the end of the semester. E. CLASS SCHEDULE AND ASSIGNMENTS*

Course ScheduleTuesday, January 22 – Tuesday, May 14, 2018

Subject to change with appropriate notice for the common good. Remember our definition of “viewing” and “reading” includes taking notes and fully understanding the material.

Week 1: Introduction to Course and Strategic Human Resources Management 01/22-01/29

Learning Objectives: Define strategic human resources management Outline key human resources functions Discuss the significance of human resources management to present and future

healthcare executives Describe the organizational and human resources systems that affect organizational

outcomes

Read: Syllabus – review carefully

a. Post any questions / concerns to the BeachBoard discussion forum titled “Please post questions about the course and assignments here”

View: Introductory Powerpoint with embedded videos – online via BeachBoard

Read: Chapter 1 of our textbook: Fundamentals of Human Resources in Healthcare

Complete: Mission Statement Matching Exercisea. Listed as a quiz in BeachBoard

Discuss & Interact: Discussion in BeachBoard: Introduce Yourself to Your Classmatesa. Comment on at least 2 other students’ discussion board responses

Discuss & Interact: Discussion in BeachBoard: Mission Statementsa. Comment on at least 2 other students’ discussion board responses

Complete: Chapter 1 quiz (online via BeachBoard)

Week 2: The Healthcare Professional 01/29-02/05 Learning Objectives:

Identify the role of healthcare professionals in the human resources management function of healthcare organizations

Define the elements of a profession, with an understanding of the theoretical underpinnings of the healthcare professions in particular


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Describe the healthcare professions and the required educational levels, scopes of practice, and licensure issues for each

Relate knowledge of the healthcare professions to selected human resources management issues and systems development

Explain the changing nature of the existing and emerging healthcare professions in the healthcare workforce, particularly the impact of managed care


Complete: Allied Health Professional KSA exercise on BeachBoard

a. Submit via Dropbox

Discuss & Interact: Activity within BeachBoard - Vignette from textbook page 24a. Comment on 2 other students’ discussion board responses

Discuss & Interact: Activity within BeachBoard – Allied Health Professionalsa. Comment on 2 other students’ discussion board responses


Week 3 : The Legal and Ethical Environment 02/05 - 02/12

Learning Objectives: Define employment-at-will, dismissal for cause, and due process Describe the strategies that organizations use to prevent and identify discrimination in

the workplace Discuss the key features of the Americans with Disabilities Act, including the

concepts of undue hardship and reasonable accommodation Describe the legal definitions of sexual harassment Explain the concept of progressive discipline and the steps required for employee

termination


View: Chapter 3 Lecture – online via BeachBoard

Complete: Legal Ethical Environment – Test your knowledge exercise on BeachBoard


Discuss & Interact: Activity within BeachBoard – Sexual Harassmenta. Comment on 2 other students’ discussion board responses

Discuss & Interact: Activity within BeachBoard – Disparate Treatmenta. Comment on 2 other students’ discussion board responses

View: Snippet from “Legally Blond” – link available via BeachBoard

Complete: “Legally Blond” Questions on BeachBoard



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Week 4: Job Analysis and Job Design 0 2/12 - 02/19

Learning Objectives:Distinguish between job analyses, job descriptions, and job specifications

Describe the methods by which job analyses are typically accomplished Discuss the relationship of job requirements (as developed through job analyses,

job descriptions, and job specifications) to other human resources management functions

Enumerate the steps involved in a typical job analysis Address the relationship between job analyses and strategic human resources

management Explain the changing nature of jobs and how jobs are being redesigned to enhance

productivity

Read: Chapter 4 of Fundamentals of Human Resources in Healthcare

View: Session 4 powerpoint lecture – online via BeachBoard

Discuss & Interact: Job description discussion activity #1 within BeachBoard

Discuss & Interact: Job description discussion activity #2 within BeachBoarda. Comment on at least 2 other students’ responses

Complete: Six questions from textbook page 100

b. Submit via DropboxComplete: Chapter 4 quiz (online via BeachBoard)

Week 5: Recruitment, Selection, Retention 0 2/19 – 02/26

Learning Objectives: Describe the major steps and decisions involved in recruitment and selection Discuss the factors people consider in deciding to accept a job offer Address the advantages and disadvantages of internal and external recruitment

and other sources of applicants Explain the concepts of person– job and person– organization fit and

their relevance to recruitment and selection Identify the most important factors related to turnover and retention and

strategies that can improve retention


View: Session 5 powerpoint lecture online via BeachBoard


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Complete: Create a recruitment advertisement based on the job description you selected from week 4

a. Submit via DropboxDiscuss & Interact: Recruitment, Selection and Retention “What do you look for in a job?” discussion activity within BeachBoard

a. Comment on at least 2 other students’ responses

Discuss & Interact: “Why Aren’t Doctors Drug Tested?” discussion activity within BeachBoarda. Comment on at least 2 other students’ responses

Complete: Five questions sets from textbook page 133



Week 6: Organization Development and Training 02/26 – 03/05

Learning Objectives: Discuss the role of organizational development and training and its contribution to

the bottom line Define the process of training and development Express the difference between on-the-job and off-the-job training methods Recognize the importance of formal and informal socialization Explain the process of succession planning development and management

View: Session 7 lecture – online via BeachBoard


Discuss & Interact: SVP @ Google activity within BeachBoarda. Post your Resume via pdf

Complete: Three questions sets from textbook page 152 – Question #’s 2,3 and 4

a. Submit via DropboxComplete: Chapter 6 quiz (online via BeachBoard)

Schedule: As part of the course work you will prepare and engage in a one to one Performance Management Coaching Session with Dr. Freshman. This coaching session will be an applied demonstration of employee development. Most sessions will be set up in a ZOOM video conference and some in-person appointments are available.

A schedule will be posted in the Week #6 module on BB. Sign up for a time by posting your 3 time preferences on the “SCHEDULE WITH PROFESSOR” discussion board. I will send you an email with a confirmation of your time.

Week 7: Performance Management 03/05 - 03/12


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Learning Objectives: Define performance management and describe the key components

of a performance management system Describe the purposes and approach of a performance review Discuss the reasons that organizations engage in performance management Identify the characteristics of good rating criteria for performance appraisal Distinguish between rating errors and political factors as sources of distortion

in performance appraisal Explain the steps required in planning for and conducting a successful

performance management interview with an employee


View: Four performance management video snippets (links posted to BeachBoard)

Complete: Video snippet reflection

a. Submit via DropboxDiscuss & Interact: On the discussion board open for this purpose review and critique two other peers’ resumes (Please note that if you did not post your resume, you will not be able to reply, therefore you will not be eligible to earn any points for both weeks.)

Complete: To prepare for your coaching Performance Management Self-Assessment and Development Plan. Complete materials posted in course content for this week’s module.

a. Submit via dropbox

Complete: Chapter 7 quiz (online via BeachBoard)Confirm: Your scheduled coaching appointment should be confirmed by the end of this week.

Week 8: Review and Mid-term 03/19 – 03/26 Learning Objectives:

Solidify knowledge and analytical skills introduced thus far Demonstrate mastery of that knowledge and those skills

Review: Texts, lectures, videos, notes for midterm preparation

Complete: Mid-term Examination Online via BeachBoard

Complete: Post final presentation topic to discussion board within BeachBoard (See section F4 of syllabus for topic guidance)

Week 9: Compensation Practices, Planning and Challenges 03/26 - 04/02

Learning Objectives: Describe the purposes of compensation and compensation policy in

healthcare organizations


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Distinguish between extrinsic reward and intrinsic reward and the value of each to employees

Explain the concept of balancing internal equity and external competitiveness in compensation

Describe the challenges and problems faced in designing and implementing pay- for-performance plans

See how different practice settings affect physician income and physician compensation strategies.


Complete: Refer to page 202 of our text and answer question #’s 1-6.

a. Submit via Dropbox.

Discuss & Interact: Discussion activity within BeachBoard – “Performance Management”- Sonia Broderick

a. Comment on 2 other students’ discussion board responses

Discuss & Interact: Discussion activity within BeachBoard – “Managerial Change”a. Comment on 2 other students’ discussion board responses


Week 10: Spring Break 04/02 – 04/09

No Assignments.

Week 11: Employee Benefits 04/09 – 04/16

Learning Objectives:

Discuss the history and trends of employee benefits management Explain the rationale and tax implications of offering benefits in addition to

compensation and why benefits are critical to the recruitment and retention of healthcare staff

Describe a variety of benefits that may be offered with employment and relate the management implications of offering each

Relate the knowledge of employee benefits to selected human resources management issues and systems development

Make suggestions for the design and communication of benefit plans.


View: Six video snippets (links posted to BeachBoard)

Complete: Video snippet reflection


Complete: Refer to page 236 of our text and answer questions #1, 3, 4, and 5


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Discuss & Interact: Discussion activity within BeachBoard – “How Well Do You Know Your Physician’s Compensation System?”

a. Comment on 2 other students’ discussion board responses

Discuss & Interact: Discussion activity within BeachBoard – “Medical Tourism”a. Comment on 2 other students’ discussion board responses


Post: Your final presentation topic to Discussion Board by 04/15

Week 12: Health Safety and Preparedness 04/16 – 04/23

Learning Objectives: Identify the resources required to develop and maintain a safe and prepared workplace Understand the key roles and steps required to develop a safe workplace Discuss the internal and external effects of disasters on the workplace Define how a workplace can recover from an unsafe or a disaster event.


View: Watch video of the sitcom, “The Office” on YouTube

Complete: “The Office” Safety Training Worksheeta. Submit via Dropbox

Complete: Refer to page 251 of our text and answer questions


Discuss & Interact: Discussion activity within BeachBoard – RN Resignationa. Comment on 4 other students’ discussion board responses


Week 13: Organized Labor 04/23 - 04/30

Learning Objectives:

Address the relationship of organized labor and management in healthcare Distinguish between the different phases of the labor relations process Describe the evolving role of unions in the healthcare workforce Examine legislative and judicial rulings that affect management of organized labor

in healthcare settings Review emerging healthcare labor trends Consider the potential impact of the Internet on the labor– management relationship.


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Read: Chapter of your textbook Fundamentals of Human Resources in Healthcare, on ORGANIZED LABOR, depending on your edition, it might be chapter 10 (2nd edition), or chapter 11 (1st edition).

Discuss & Interact: Discussion activity within BeachBoard "Week 12 Discussion"a. Answer the question posted

b. Comment on at least 1 other students’ discussion board responses

Reflect & Write: Dropbox assignment reflection for Week #12. Upload your responses in a word document before the posted due date:

Complete: Chapter 11 quiz (online via BeachBoard)Review: Video lectures and your personal notes in order to prepare for the final exam.

Don't Procrastinate: Work on your final presentations and case write ups.

Complete: Case write-up (due 04/30/19)a. Submit via Dropbox

Week 14: Trends Affecting the Healthcare Workforce and t he Future of HRM 04/30 - 05/07

Learning Objectives

At the end of the week, students will:

Enumerate and discuss the trends that are occurring in the healthcare marketplace List and explain the future challenges in healthcare human resource management

Learning Activities/ Deliverables

Read: Chapter 12 of the first edition of our textbook: Fundamentals of Human Resources in Healthcare, if you have the 2nd edition, see the chapter reading posted in the Week 14 Module.

Discuss: Read the Vignette "Bruce MacAfee" on p. 283 (or posted reading). Answer the following on the discussion board for Week #14:

a. What advice would you give the to the CEO in a minimum of 75 words, include a word count.

b. Respond to at least 1 other student "as the CEO" in a minimum of 50 words, What do you think of the advice? Do you have follow up questions or suggestions? To fulfill this obligation you can either respond to an original comment from "Bruce" or to another CEO's comment with you "as Bruce" responding.

Complete: Week 14 Homework Questions #1 and #3 on Page 303


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#1. Which of the general and specific HRM challenges identified in this chapter will be most important in the healthcare in the next 20 years? Why? (min. of 50 words, include word count)

#3. What are the pros and cons of a more diverse workforce? How would you propose managing e

mployees to maximize the benefits and minimize the potential challenges of a diverse workforce? (min. of 50 words, include word count)

Complete: Quiz Chapter 12

Work on final presentation

Week 15: Final Presentations Submission and Peer Reviews 05/07 - 05/14

Review: Final presentation instructions and information within content on BeachBoard

Complete: Final Video Presentation and Peer comments and a. Submit Link Via Discussion Board POST LINK No LATER than 05/07

Discuss & Interact: Discussion activity within BeachBoard “Final Presentation”

b. Comment and Provide feedback on 2 other students’ video presentations on as discussion board responses NO LATER than 05/14 at 11:59pm.

Review for Final Exam: Texts, lectures, videos, notes for final exam preparation

Complete: Final Exam Review (online via BeachBoard)

Week 16: Final Exam 05/14 - 05/15

Review: Texts, lectures, videos, notes for final exam preparation

Complete: Final Exam (online via BeachBoard)

*Instructor reserves the right to alter or change assignments. Changes in the syllabus will be announced via email and reflected in an updated syllabus and/or note posted on the BeachBoard. It is a student’s responsibility to remain updated on course changes.

Discussion "Netiquette" & Tips

Discussion forums are used to communicate with other students on a specific topic or general course question. Postings should be thoughtful and reflect your understanding of the subject matter. You are required to respond to your classmates each week. Please use proper Netiquette (Internet/Email Etiquette) (Links to an external site.)Links to an external site. when corresponding, posting or commenting in the online environment. I will monitor all discussion forums to make sure you are on the right track, and will respond at least one per week with a summary of the thoughts of the class. If someone asks for help or posts a question


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in the Q&A section, please feel free to respond. I will monitor that board as well to clarify any misinformation when needed.

Netiquette Tips

Identify yourself:o Begin messages with a salutation and end them with your name.o Use a signature (a footer with your identifying information) at the end of a message

Include a subject line. Give a descriptive phrase in the subject line of the message header that tells the topic of the message (not just "Hi, there!").

Avoid sarcasm. People who don't know you may misinterpret its meaning. Respect others' privacy. Do not quote or forward personal email without the original

author's permission. Acknowledge and return messages promptly. Copy with caution. Don't copy everyone you know on each message. No spam (a.k.a. junk mail). Don't contribute to worthless information on the Internet by

sending or responding to mass postings of chain letters, rumors, etc. Be concise. Keep messages concise—about one screen, as a rule of thumb. Use appropriate language:

o Avoid coarse, rough, or rude language.o Observe good grammar and spelling.

Use appropriate emoticons (emotion icons) to help convey meaning. Use "smiley's" or punctuation such as :-) to convey emotions. View the list of emoticons at Netlingo (Links to an external site.)Links to an external site. and SmugBook (Links to an external site.)Links to an external site..

Use appropriate intensifiers to help convey meaning.o Avoid "flaming" (online "screaming") or sentences typed in all caps.o Use asterisks surrounding words to indicate italics used for emphasis (*at last*).o Use words in brackets, such as (grin), to show a state of mind.o Use common acronyms (e.g., LOL for "laugh out loud").

Be courteous to the other students in the class. You might find it helpful to read your posting out loud before you submit it: the "tone" is a very important part of electronic communication. When you read your message out loud does it sound the way you would speak to another student in the classroom?

Refrain from inappropriate language. Never make derogatory comments toward another person in the class. You can disagree with ideas, but do not make personal attacks.

F1. Online Assignments:

There are online assignments corresponding with chapters in your textbook. Each on-line assignment portal will be available for a minimum of 1 week before its respective due date. It is the student’s responsibility to access the on-line assignment through the BeachBoard portal for the relevant session. Additional pertinent information will be posted in the course module for the corresponding weekly session when the assignment is due. The online assignments are due


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to be completed by midnight on Sunday before the start of the next week of instruction. Late online assignments will not be accepted.

The online assignments will earn points as follows:Depth of response, personal insight, application and reflection = 4ptsIncorporation of assignment reading concepts = 3 ptsSpelling and grammar = 3 pts

F2. Online Exercises:

Each week there will be an exercise and a written deliverable associated with it. Sometimes these will be team activities; in those cases everyone on the team will receive the same score. On other occasions the deliverable will be an individual assignment.

F3. Exams and Quizzes:

Most weeks there will be a quiz associated with the reading. You will have 3 attempts to complete the quiz before the due date, the highest score will be kept.

Additionally, there will be a mid-term and a final exam (multiple choice/T-F format). The exam questions will come from the readings, class lectures. The mid-term will cover the first 7 weeks of instruction; the final will be cumulative, emphasizing material from weeks 8-15. Students absent for either the mid-term or final exam must provide written third party documentation of unforeseen and unavoidable circumstances in order to be eligible to take a make-up exam. Disabled students who qualify for alternative testing arrangements, please advise the instructor at least 2 weeks prior to the exam. You will have one attempt for these exams.

F4. Presentation Case Write-up:

The case application will look at an HR challenge in a healthcare setting such as, “Staffing, ” “Executive Compensation,” or “Training.” You are encouraged to come up with your own case example. You will turn in a 2-3 page executive summary that will outline the case problem and either real or suggested solution. A format for this summary will be provided in class and further discussion about the assignment will take place at that time. This document will be the summary and content for your final video presentation.

A format for you to follow will be posted in "content" under "Assignment Format Instructions" on the course within Beachboard.

Grading is based on clarity of writing, use of proper grammar, organization of the material, your critical insights and interviews and your ability to add additional references to clarify and support your conclusions.


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Attendance policy conforms to University policy: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/.

G. Extra Credit:

Professional development activities and opportunities might arise over the semester. If they do, they will be worth 1-3points and a maximum of 7 extra credit points can be added to your grade after the final course materials calculation.

H. Cheating And Plagiarism: Please be aware of and ensure that your behavior conforms to University Policy. See: http://www.csulb.edu/divisions/aa/catalog/current/academic_information/cheating_plagiarism.html#plagiarism. Although the University catalog does not cover this aspect of plagiarism, please be aware that it is NOT acceptable to submit the same paper for two courses. If you want to write a paper on the same topic area for two different courses, you must submit two different papers. If I discover that you have submitted the same paper for another course, you will receive a failing grade for your paper in this course.

I. Commitment to Inclusion:

California State University, Long Beach is committed to maintaining an inclusive learning community that values diversity and fosters mutual respect. All students have the right to participate fully in university programs and activities free from discrimination, harassment, sexual violence, and retaliation. Students who believe they have been subjected to discrimination, harassment, sexual violence, or retaliation on the basis of a protected status such as age, disability, gender, gender identity/expression, sexual orientation, race, color, ethnicity, religion, national origin, veteran/veteran status or any other status protected by law, should contact the Office of Equity and Diversity at (562) 985-8256, University Student Union (USU) Suite 301, http://www.csulb.edu/depts/oed.

J. Performance Expectations and Deadlines: Assignments are due on the date specified. Late assignments lose 10% of points for each day past the deadline. Unless otherwise specified. For some particular assignments NO LATE deliverables will be accepted such as quizzes and exams.

K. Withdrawal policy: Per University policy; see: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/. Withdrawal after 2nd week and before final 3 weeks “permissible for serious and compelling reasons;” instructor will evaluate student withdrawal requests on a case by case basis. Please note the last day to withdrawal from the course with a “W” is on April 21, 2017 with instructor consent.

L. Accommodation


http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/

http://www.csulb.edu/divisions/aa/curriculum_handbook/catalog/05-06/documents/regs.pdf

http://www.csulb.edu/divisions/aa/curriculum_handbook/catalog/05-06/documents/regs.pdf

http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/

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It is the student’s responsibility to notify the instructor in advance of the need for accommodation of a university verified disability (PS 11-07, Course Syllabi and Standard Course Outlines).

Students needing special consideration for class format and schedule due to religious observance or military obligations must notify the instructor in advance of those needs.

Students who require additional time or other accommodation for assignments must secure verification/assistance from the CSULB Bob Murphy Access Center (BMAC) office located at the Student Success Center. The telephone number is (562) 985-5401.

Accommodation is a process in which the student, BMAC, and instructor each play an important role. Students contact BMAC so that their eligibility and need for accommodation can be determined. BMAC identifies how much time is required for each exam. The student is responsible for discussing his/her need with the instructor and for making appropriate arrangements. Students who are eligible to receive accommodation should present an Accommodation Cover Letter and a BMAC Student/Teacher Testing Agreement Form to the instructor as early in the semester as possible, but no later than a week before the first test. (It takes one week to schedule taking an exam at the BMAC office.) The instructor welcomes the opportunity to implement the accommodations determined by BMAC. Please ask the instructor if you have any questions.

M. Bibliography and Additional Readings and On-Line Resources:

Claire Harris, Penny Cortvriend, & Paula Hyde. (2007). Human resource management and performance in healthcare organisations. Journal of Health Organization and Management, 21(4/5), 448-59.

Cornfield, Lane, Rosenblum, Hostetter, Jobe, Albertine, . . . Abman. (2014). Patching the Pipeline: Creation and Retention of the Next Generation of Physician–Scientists for Child Health Research. The Journal of Pediatrics, 165(5), 882-884.e1.

Fida, Roberta; Laschinger, Heather K. Spence; Leiter, Michael P.The protective role of self-efficacy against workplace incivility and burnout in nursing: A time-lagged study. Health Care Management Review. 43(1):21-29, January/March 2018.

Rebecca Kolins Givan. (2005). Seeing stars: human resources performance indicators in the National Health Service. Personnel Review, 34(6), 634-647,732

Debra J Jackson, Janet M Lang, William H Swartz, Theodore G Ganiats, & et al. (2003). Outcomes, safety, and resource utilization in a collaborative care birth center program compared with traditional physician-based perinatal care. American Journal of Public Health, 93(6), 999-1006.


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McFadden, Kathleen L.; Stock, Gregory N.; Gowen, Charles. Leadership, safety climate, and continuous quality improvement: Impact on process quality and patient safety.Health Care Management Review: January/March 2015 - Volume 40 - Issue 1 - p 24–34

Modern Healthcare, March 12, 2007 v37 p10 Squaring off; Labor, hospitals do battle over union election rules. Melanie Evans

Staren, E.. (2009). Optimizing Staff Motivation. Physician Executive, 35(4), 74-77. Retrieved January 22, 2010, from ABI/INFORM Global. (Document ID: 1837861891).

Stretton, D., & Bolon, D.. (2009). Recruitment and Retention of Rural Hospital Administrators: A Multifaceted Approach. Hospital Topics, 87(1), 10-4.

World Health Organization. Working for Health and Growth: Investing in the Health Workforce. High-Level Commission on Health Employment and Economic Growth. Geneva: WHO; 2016.

On-Line Resources:

Society for Human Resource Management http://www.shrm.org/ International Association for Human Resource Information Management (IHRIM)

http://www.ihrim.org/ International Public Management Association for Human Resources http://www.ipma-

hr.org/ United States Department of Labor Occupational Safety and Health Administration

http://www.osha.gov/ California Health Line, a service of California Health Care Foundation, daily Internet

news on healthcare in California, www.chcf.org Journal of Science and Health Policy, www.scipolicy.net National Information Center for Health Services Administration, www.nichsa.org (web

links to American College of Healthcare Executives, American Hospital Association, American Health Information Management Association)

American College of Healthcare Executives, ache.org American Hospital Association, aha.org

Academic Journals: Academy of Management Journal, Harvard Business Review, Public Administration Review, Healthcare Executive, Journal of Healthcare Management; Frontiers of Health Service Management, Administrative Science Quarterly, Journal of Applied Behavioral Science, Journal of Organizational Behavior, Organizational Behavior and Human Decision Processes, Organizational Dynamics, Academy of Management Review, and more…..


http://www.osha.gov/

http://www.ihrim.org/

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CSULB HCA COMPETENCIES - From ACHE Competencies Assessment Tool, 2010

The Healthcare Leadership Alliance (HLA) Competency Directory is comprised of 297 specific competencies, organized into 5 domains (http://www.healthcareleadershipalliance.org/). CSULB’s Health Care Administration Department has adopted these competencies as the basis for its curriculum, effective 2010. The domains are listed and defined below, with the principal areas included in each domain. HCA graduates are expected to demonstrate competence in aspects of all five domain areas.

Domain 1 – Communication and Relationship Management. The ability to communicate clearly and concisely with internal customers, establish and maintain relations, and facilitate constructive interactions with individuals and groups.A. Relationship ManagementB. Communication SkillsC. Facilitation and Negotiation

Domain 2 – Leadership. The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. According to the HLA model, leadership intersects with each of the other four domains.A. Leadership Skills and BehaviorB. Organizational Climate and CultureC. Communicating VisionD. Manage Change

Domain 3 – Professionalism. The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.A. Personal and Professional AccountabilityB. Professional Development and Lifelong LearningC. Contributions to the Community and Profession

Domain 4 – Knowledge of the Healthcare Environment. The understanding of the healthcare system and the environment in which healthcare managers and providers function.A. Healthcare Systems and OrganizationsB. Healthcare PersonnelC. The Patient’s PerspectiveD. The Community and the Environment

Domain 5 – Business Skills and Knowledge. The ability to apply business principles, including systems thinking, to the healthcare environment. A. General ManagementB. Financial ManagementC. Human Resource Management


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D. Organizational Dynamics and GovernanceE. Strategic Planning and MarketingF. Information ManagementG. Risk ManagementH. Quality Improvement


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