COLLEGE OF HEALTH AND HUMAN SERVICESCALIFORNIA STATE UNIVERSITY, LONG BEACH

HEALTH CARE ADMINISTRATION DEPARTMENT

HCA 481 Internship & Careers in Health Care Administration

Fall 2018 (as of Aug 6, 2018 (Selected Tuesdays)

Instructor: Terence Cunningham, MHA, FACHE, Full Time LecturerEmail: Terence.Cunningham@csulb.eduOffice Hours: Tuesdays, 2:30-3:45 PM, during weeks during when classes are held, see syllabus section III, for class meeting times.Office Location: HHS-2, Rm 110, note an advance appointment is needed in order to avoid conflicts with student appointments from instructor’s other courses.Telephone: 562-430-6465

Class Number: HCA 481, Sec 01, #5659 Class Time: Tuesdays, 4 PM – 6:45 PM (see syllabus section III for class meeting dates) Classroom: ET 009 Additional Contact Information:HCA Program Administrative Coordinator: Deby McGill, deby.mcgill@csulb.eduTel. 562/985-5694; fax 562/985-5886

I. Catalog Description

Course Prerequisite: HCA 480

Additional students Requisites: Students must have an e-mail address and internet access to Beach Board. Students must complete a minimum of 120 hours of structured work experience in an instructor approved health care organization, under the direct supervision of a preceptor-employee. Career development planning, job search and networking will be covered.Letter grade only (A-F).

Placement Site: This course anticipates you are continuing at the same internship site placement you began with in the HCA 480 course. Please contact the instructor by e-mail above, well before the first day of class if you will be changing your internship site.

II. Learning Objectives, Domain and Competency Table

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Learning Objective Domain Competency Activity (A1), Assignment (A2) or Assessment (A3)

Provide on-the-job training and exposure to health care management activities

5A General business skills and management

Site specific on the job activities (A1), Defined activities in Learning Agreement (A2), Monthly progress report (A3).

Assist the organization to accomplish a defined task or project

3C Contributions to the Community (Organization) and Profession

Site specific on the job activities (A1), Defined in Learning Agreement (A2), Monthly progress report (A3).

Produce a report and other materials demonstrating the student’s research, analytical and writing abilities.

3A,1B,(2D,4A-D,5B-H, possible, site dependent)

Personal and Professional AccountabilityCommunication

Updated E-portfolio (A1,2,3),Career Objective statement video, andCover letter and Resume

Facilitate the course members to transition from student to professional life.

3A3B

Personal and Professional AccountabilityProfessional Development & Lifelong learning

ICE's, workshops, professional development events (A1), required classroom attendance, career development and job search plans, elevator speech. (A2), Reflections sheets, evaluation of job search plans (A3). Mentorship meetings, Reports and telephone conference call.

III. Meeting Schedule, Topics & Due Dates

Class # 2018 date

Lecture Topic Activities , Assignments, Due dates

#1 Aug 28

Introduction & Expectations Learning Objectives, Syllabus Review, BB review of Content, Drop box and Grade File, Instructor Background, Preceptor’s Expectations, Learning Objectives.

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Class # 2018 date

Lecture Topic Activities , Assignments, Due dates

Items Due Today:

Conveying skills expertise

Updating Cover letter, Resume

Formal Job Search Plan (PROCESS model)

Acceptance status for internship site

Tips and Tricks in landing a dream job

Student Contact Information Sheet – due in DB NLT Aug 30. Note, Zero points for any late course assignment submissions.

Preceptor Contact Information Sheet and Student Learning Agreement with Preceptor - due in DB the first week starting at internship site.

Assessing extent of your skills expertise by quantifying accomplishments in resumes, cover letters, elevator speeches, portfolios.

Lecture on format for cover letters, resumes for entry level positions, powerful samples, rubrics

Your assignment is to update your cover letter and resume.

Then make an appointment and visit CSULB Writer’s Resource Lab or Career Development Center for workshop review of your updated CL and resume

Obtain validation of attendance at CL, resume workshop, send to DB labelled final CL and Resume NLT Sep 25

Bring 2 typed hard copies of CL and resume to class # 3, Sep 25, for 1-on 1 review with instructor and ICE in groups of 4. (SMART phone or lab top copy of docs is not acceptable for this ICE)

Develop a formal, personalized Job Search Plan using a PROCESS template. Due in DB NLT Sunday, Oct 21. Also, an oral report on progress made in accomplishing steps in your Job Search Plan

Fill out site status log on the clipboard in class

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Class # 2018 date

Lecture Topic Activities , Assignments, Due dates

Attend local Professional Association Meeting or Interview 5 senior HC executives on networking tips and value added certifications to obtain to land a Dream Job. Report due in DB NLT Nov 4, and brief in class #7, Dec 11.

#2Sep 11

Personal Professional Business Cards

Monthly Progress Reports

Create an effective professional business card that will enhance your networking and interviewing now for a career job. Due in DB NLT Nov 4, and hard copies in class Nov 6. Give one to the instructor

Why a MPR? MPR Rubric, student samples of A , B and D graded MPR’s, added skills assessment matrix for HCA 481 MPR (be sure to use this form, posted at bottom of BB Course content) Items due in DB NLT:

MPR #1 Sunday Sep 30 MPR #2 Sunday Oct 28. If you complete 120

hours by this date, you can request I combine MPR #2 into a blended grade for #2 and #3, but the MPR should contain at least double the meaningful discussion as would a single MPR.

MPR #3 Sunday, Dec 2. However, if 120 hours are not accumulated by class #7, an incomplete grade can be requested. Discuss this by class #6 with the instructor. If an incomplete is supported by the instructor, delay the MPR #3 and Preceptor’s final evaluation until you complete 120 hours and then turn in those two final assignments, (MPR #3 and the Preceptor’s Final Evaluation)

MPR’s must be turned in on time or early. Students must check with their preceptors on their availability to review and sign the MPR before the submission deadline. If the preceptor is not available, turn the MPR in on time and then later turned in the signed copy of the same BB

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Class # 2018 date

Lecture Topic Activities , Assignments, Due dates

Job and Graduate School references

Polishing Elevator Speeches

Items due before next class meeting:

DB.

How to help reference persons write powerful reference documents for jobs and graduate schools.Create documents for Reference persons due in DB NLT Sunday, Oct 28

Updated format for elevator speeches, students practice updates in duets, critique each other

Item due : Writer’s Resource Lab or CDC writer’s review

workshop , validation form of attendance, due NLT Sep 25 in DB labelled Final CL and Resume

#3Sep 25

Job Interviewing

Social Media Marketing

Final critique of updated, and workshop reviewed cover letters and resumes

Handling difficult interview questions

The Interview Process, Preparations, 300 sample HC questions, 5 questions with 4 part logic answers.

Your assignment is to prepare 5 questions with 4 part logic answers to be used in an ICE at next class meeting

Using the network, LinkedIn, Job Boards, etc. to market yourself for job.

Bring 2 hard copies of updated cover letter and resume to class for an ICE. (SMART phone or Lap Top computer copies are not suitable for this presentations, hard copies only.) Meet in groups of 4, critique updated drafts of cover letters and resumes after your Writers Resource Lab or Career Development Center workshop reviews. Instructor will also perform 1-on-1 reviews.

Final revised copy of CL and resume is due in DB NLT Nov 4

Handling of difficult interview questions, how to prepare marketing yourself in the answers

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Class # 2018 date

Lecture Topic Activities , Assignments, Due dates

Practice interviewer role in interviewing

Items due before next class meeting Oct 16

Instructor role plays a graduating student interviewing for a job, with class acting as interview panel. Logic of answering questions will be discussed.

Items due NLT: Job Search Plan, Oct 14

#4Oct 16

Telephone conference call, with preceptor, instructor, student

Group interviews under pressure

MPR #1 overall feedback, omissions

Possible guest speaker

Items due before next class meeting on Nov 6

This 3 way call will become part of the student’s grade. The directions for preparing for this call and signing up for an appointment are posted in BB course content, class #4. Once you have 100 or more hours you can schedule a call, or after Nov 11, 2018. The last day to complete a call will be Thursday, Nov 29, 2018. No exceptions. If taking an incomplete grade, you still need to complete this call by Nov 29. Suggest you sign up early. I will bring the sign up log to class meetings. I will accept specific request by e-mail as well for I have several classes competing for appointment times. First come first serve.

Group Interviews ICE, Speed dating style. Bring your 5 questions with 4 part logic to this class.

Overall feedback on class MPR submissions, where further emphasis is needed

Next steps in finding that dream job.

MPR #2 , due in DB NLT Oct 28 Job and Grad School reference person

documents, in DB NLT Oct 28 Business card in DB NLT Nov 4, also present in

class, Nov 6

#5Nov 6

Status on accumulating 120 hours.

Student must annotate sign in log with site hours accumulated as of today

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Class # 2018 date

Lecture Topic Activities , Assignments, Due dates

Business cards

Salary and Benefit Negotiations

Feedback on course topics, site and preceptor experience

Progress report by each student on individual’s Job Search Plan.

Elevator speech

Items due before next class meeting Dec 4

Students network and share their business cards with classmates, BFF’s, and instructorRequired preparation steps, how to do the research, answering the question how much do you expect to make?

Site, preceptor and Course topic feedback. Assignment form posted on BB class #5 due in DB NLT Dec 2.

Each student shares what they have accomplished on their job search plan and what they will still be accomplished

Practice elevator speeches

Complete TelCon with Student, preceptor and Instructor, NLT Nov 29. Instructor will enter grade into grade file on BB

Also due in DB NLT: Dec 2, Site, preceptor, course topic feedback surveyDec 2, MPR # 3 by Dec 11

#6Dec 4

Possible guest speaker from HC industry

Preceptor’s Final Student Evaluation

Satisfaction with site, preceptor, course topics

Overall feedback on MPR #3

Make up assignments

Status on accumulating 120

Next steps in obtaining the dream job

Evaluation Due in DB NLT Dec 9, 2018

Open discussion of suggested changes

Open discussion of most important skills learned by each studentPresentation of any make up assignments

Need for an incomplete request form by any student?

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Class # 2018 date

Lecture Topic Activities , Assignments, Due dates

#7Dec 11

hours need for an incomplete grade request.

Elevator speech practice

Items due for class #7

Last class meeting

Possible guest speaker from industry

Networking tips, professional Associations

Practice elevator speeches

Preceptor’s final evaluation of student, due in DB , NLT Dec 9Bring networking tips and what was learned at Professional Association meeting for discussion at class #7. (Chance to earn more significant class discussion and participation points.)

Last time any assignment will be accepted, except for those with an approved incomplete grade. No exceptions.Next career steps

Each student will discuss

Best Wishes on your Career Journey

IV. HCA 481 Assignments Summary and due dates.

Assignments, Due Dates and Point Allocations (arranged in order of not later than (NLT) due dates )

NLT due date in drop box or presentedIn class 2018

Maximum Points

a) Student contact information and Signed Class Rules Agreement (due in drop box (DB) NLT Class #1) *

Aug 28 3

b) Preceptor contact information and Learning Agreement (due in DB the first week starting at internship)*

1st week at site

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c) After Writer’s Resource Lab (WRL) or CDC workshop visit, bring 2 copies of updated Cover Letter and Resume to class # 3

Sep 25 +

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d) Validation form of attendance of WRL or CDC workshop , place in drop box labelled “final CL and Resume”

Sep 25 +

e) Monthly Progress Report #1 , due in DB. (be sure to use the new MPR form for HCA 481 which including a skills matrix)*

Sep 30 12

f) Develop Job Search Plan, Rpt. due in DB. (Also bring a copy to class #7 for significant participation points

Oct 14 12

g) MPR #2* Oct 28 12h) Documents to help Job/Grad School Reference Persons, due in DB Oct 28 10

i) Updated FINAL Cover Letter and Resume, in DB Nov 4 17j) Develop Personal Prof. Business Card, due in DB and present in

class #5 (Nov 6).Nov 4 5

k) HC Prof HC Mtg. Rpt., OR Networking Advice, and Prof. Certifications Recommended by 5 HC Execs, in DB. (Also, bring copy to class #7 to earn significant participation points.)

Nov 4 7

l) TELCON w/Instructor, preceptor, students (Can arrange for call up to Nov 29) whenever accumulate 100 or more hours)

Nov 29 10

m) MPR #3 *(i) Dec 2 12

n) Preceptor’s End of Semester Evaluation ,and signed verification form of 120 + hours in same DB, due in DB * (i)

Dec 9 17

o) Site, Preceptor, Course Feedback survey, due in DB Dec 9 3r) Signed attendance log, significant in-depth class discussion and

participation, extra related reports, research citations. (No credit in this category for just being present in class ( 7x3 pts ) **

Each class 21

Total 158

*Note, course forms are located on the course BB Content section, last item at bottom, titled “Course Forms”.-Each assignment has directions posted in the course content section, with some rubrics and students samples to guide students.+ Points earned here will be added to final CL, resume submission assignment**Points are earned by signing the attendance log, having meaningful classroom discussion, and for outstanding and significant participation. Points will be entered by the instructor after the last class meeting.-There will be no curving or rounding up of final grades. (i) The due dates are delayed for those items due when an approved Incomplete Course Grade has been requested

V. HCA 481 Grading:

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A = 142 - 158 points = Exceptionally OUTSTANDING work, includes a great deal of depth of reflection on the topics under discussion, use of research citations and or other significant contributions, is far beyond basic requirements, far exceeds standards on rubrics posted in the BB course content section.

B = 126.5 – 141.5 points = SUPERIOR work, far exceeds standards listed below, includes a great deal of reflection on assigned topics, includes several meaningful contributions beyond the basic instructions, far exceeds minimum meaningful word count

C = 110.5 - 126 points = GOOD work, covers all the items in the assignment, polished, easily understood, contains no syntax, spelling, punctuation or grammatical errors. Follows all the instructions, meets the minimum suggested word count. Viewed as getting the work done.

D = 95 - 110 points = Below ACCEPTABLE work, fails to cover all assigned topics, contains grammatical, syntax, spelling, punctuation errors, all instructions are not followed, does not meet suggested minimum meaningful word count, work does not meet stated requirements.

F= <95 points = Unaccepted work submitted, and/or assignments not submitted, or submitted past the not later than due date without instructor being notified at least a day in advance of the due date, without an acceptable excuse as defined by CSULB policy.

There will be no curving or rounding up of final grades.

VI. Assignment Detail Description & Instructions

All assignment templates and forms are available to be downloaded from the course BeachBoard Content section. Please submit all assignments into the designated Dropbox correctly labelled mailbox folder on BeachBoard on time. The Dropbox folder will close at 11:59 PM on the day the assignment is due. Late assignments will not receive grading point credit.

1. Student Contact Information SheetPlease provide your most current contact information, due not later than the first day of the class in the instructor’s drop box (DB). Type and fill out the form completely

2. Preceptor Contact Information and Preceptor-Student Learning Agreement form

Fill out the student section of the form fully. Target the type projects you want to obtain and polish, expertise and skills you want to develop. The more effort you put into

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a concise and thoughtful summary, the better the experience you will have at the site. Then make an appointment with your preceptor, bring two copies of your form to begin the discussion of what the preceptor will assign you to perform. Once the preceptor makes inputs and you both sign, send a copy to the instructor’s drop box. Note, you will not be able to start accumulating internship hours until this form is received by your instructor. Also, the instructor will check on the CSULB Affiliation Agreement status. IF a current agreement does not exist, a renewal form will be sent to you. Students CANNOT begin internships unless an approved affiliation agreement is in place.

3. Instructor’s Dear Preceptor Letter. Find this letter with the forms at the bottom of the content section. Give a copy to your preceptor. It lists expectations during the internship of the student, preceptor, and instructor.

4. Cover Letter, ResumeAs will be briefed in class, students must attend a resume review workshop before Sep 25, provided by the Career Development Center or visit the Writer’s Resource Lab. A validation certificate should be obtained and submitted to the drop box labelled “Final CL and Resume”. The validation certificate is located with course forms in the content section. Students should use comments from instructor’s lecture in class #1 and advice from the review workshop to polish their resumes and cover letters. Students will prepare updated hard copy drafts of these documents and bring them to class #3. (SMART phone or computer lap top presentations of these docs are not acceptable). An ICE of groups of 4 and the instructor will perform reviews of these docs. to use to further improve their docs. The final resume and CL submission to the DB is due NLT Nov 4.

5. Job Search PlanThe plan developed and used by the CSULB Career Development Center, will be used as a model and assignment guide to help students develop career plans. This model includes the following elements P = Personal Assessment, R = Research Careers or Graduate Schools, O = Organize findings, C = clarify career options, E = Evaluate Findings, S = Select Options and the final S = Set into Motion which will devise the students “Job Search Plan”. Each letter of the plan will have an assignment and deliverable associated with it. Instructions and forms for the plan components are listed on the "assignments" page. The Job Search Plan will be the concluding step of the “Process” Model. It will include a step-by -step description of how the student intends to search for a job placement after graduation.

6. Professional Association Meeting, or Interview 5 HC Executives on networking tips and value added certifications. Report is due in DB NLT Nov 4, and presentation in class #7.

7. Business Card.Directions for preparation of a personal professional business card to begin your networking and job search process will be covered in class and examples provided for guidance.

8. Monthly Progress Reports

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Rubrics, student samples with grades of A, B and D will be reviewed in class. This monthly report covers what projects you are working on, surprises encountered, reflections on value added and non-value added processes observed. Also, a skill assessment matrix will help target the skills you need for your targeted career job and what steps you are taking to obtain the expertise. In order to receive full credit for the assignment, the report must be TYPED, signed by your preceptor and submitted to the Dropbox by the deadline. Late submissions will not be accepted. Follow the guidelines posted on Beachboard, after each section please includes the word count

9. Job and Graduate School references.Review of documents the student needs to create to help the reference person write a targeted, effective reference letter.

10. E-Portfolio and Career Objective Statement Video Students will present these updated documents in class #7 using their lap top computers in an ICE group of 4 and the instructor. You will need to set appropriate privileges to allow instructor or others to view your e-Portfolio. Please test this thoroughly prior to submitting your presenting product. If the instructor cannot view areas of your e-Portfolio you will receive zero credit for that portion of the project.The following elements are required for the HCA 481 portfolio (Bold items are additions or updates from HCA 480 portfolio):

(1) Navigation Bar (not limited to but, including the following links to pages)(2) Updated Professional Objective Statement (short video) a 30 second to 3 minute

video clip created in HCA 480(3) Career Vision Statement Video (4) Current Resume(5) Selected Course Work Products

(a) include at least one Excel File project(b) Include at least one Power-point Presentation(c) Include at least one Research or data collection project(d) Include at least one Written Paper sample

(6) Updated Internship Activities (include both 480 and 481 duties)(a) Overview of duties(b) At least one work sample from internship (ask permission to post)

(7) The pages below are optional and can be included as appropriate(a) Awards/Certificates (b) Professional Affiliations (clubs or professional membership, positions)(c) Other?

11. Student FeedbackPlease provide your feedback on satisfaction with the site, the preceptor, and topics covered in the course

12. Preceptor Evaluation & Telephone Exit InterviewExit survey with the preceptor to discuss your activities, learning and performance done via a phone call lasting approximately 8 - 10 minutes. The student should be with the preceptor during the call. A sign-up list schedule will be circulated in class. This call takes place at the end of your internship. If you have classmates at the same site and

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want to do the call together, this is acceptable as long as you understand and approve your strengths and opportunity areas for improvement will be discussed by you and your preceptor in front of your classmates during the call. Reserve your day/time on the sign-up sheet. Students must originate this Telcon. If the call does not take place because of an error on your part then the call will not be re-scheduled and points will be lost for this assignment. Plan ahead and schedule an early call. Every semester I’ve seen students schedule late, obtain a Telcon appointment time 1-3 days before the deadline and their preceptor then goes on vacation or to a conference and is not available. The student receive zero points for failure to adequately preplan and not accomplish the Telcon.

13. Preceptor’s End of Course EvaluationStudent must print out this form from course content, place their name on it and give to their preceptor to complete. It is due NLT Dec 9 in the DB. I suggested you have it completed earlier in case the preceptor suddenly goes on vacation or is not available. The course ends this week.

VIII. HCA 481 Course PoliciesA. Written assignments grading- Under the assignments section listed above are the

maximum grades that can be given for each specific assignment. The grading of each assignment will be dependent on the depth of reflection and meaningful discussion provided. This will also include following instructions and directions, clarity in the presentation of ideas, grammar, spelling, syntax, reference to discussions in the classroom, outside research citations provided, and interviews conducted. A total word count (i.e. TWC 582) needs to be listed after the last sentence at the bottom of the document submitted. The student’s name and HCA 481 and course section number should be placed on the first page of each submission. Students should familiarize themselves with the grading rubrics and the sample student reports posted in content.

B. Assignments due dates – All assignments are due on or before due dates. There will be no credit (grade of zero points) given for late submissions. If you have a justifiable emergency, let the instructor know in advance of the due date of the emergency situation. This policy has been adopted by all the HCA Internship instructors.

C. Checking BB- Students are responsible for checking the course on BB several times during the week for update memos from the instructor, and checking the grade box to make sure credit is received for all course materials submitted in the drop box on time, and in the appropriately titled mail box.

D. Class attendance- Each student is required to attend each class meeting, be on time, fully participate in the entire class meeting in order to receive credit and not leave early. For those missing all or portions of class meetings, they must meet with classmates to obtain updates on material missed. Students with excused absences per university policy should contact the professor within 3 days of the absence to receive a make-up assignment. All approved make up assignments are due prior to class # 7 for credit. Students must sign the Class Sign-In Log during each class session to validate

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attendance. A signature on the Sign in Log will be the basis if the student was in attendance.

Attendance policy conforms to University policy: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2001/01/

E. Presence of documents and the ability of the instructor to open those documents in the drop box, appropriately labelled mailbox will be basis if material has been submitted and received for grading. All written assignments must be sent to the drop box, appropriately labeled mail box. For video documents submitted, please ensure each individual document has been given electronic permission for the instructor to open. Students should check the grade box to make sure a grade was given within a few days after submission. If there is no grade after one week, re-submit the document. Even though the student’s e-mail may show the document was submitted, sometimes the document doesn’t appear in the drop box or may have been sent to the wrong mailbox. Please ensure documents are submitted right side up for ease of review. Also, if smart phone pictures are sent, pictures must be entirely in focus and of font size 12 or greater that can be easily read.

F. Incomplete Grade, Withdrawals. - If for circumstances that are beyond the student’s control, and they cannot complete the internship during the semester for which they have registered, a grade of incomplete can be requested, if a minimum of 60 internship hours have been accumulated. This will be converted to a letter grade as soon as the 120 hours are accumulated and written paperwork is accomplished. If at least 60 hours are not completed, the student should request a withdrawal from the course before the CSULB deadline and re-enroll the following semester. This should be done at least 4 weeks before the last class meeting, otherwise the request will not be accepted by enrollment services for processing. Note, students must initiate this action to withdraw from class. Students requesting an incomplete must complete all the course assignments before the end of the last class meeting. The only exceptions are that the preceptor’s end of semester evaluation, MPR # 3, along with the preceptor’s verification signature that 120 or more has been accumulated. These should be then completed once the 120 hours are accumulated and send the instructor an e-mail with these three documents, requesting your incomplete grade be converted to a letter grade. Note that once the formal class is completed, items in the course content section cannot be accessed by the student. Therefore, the student that is planning on requesting an incomplete, should print out or retain an electronic copy (before the last class meeting) of the preceptor’s end of semester evaluation form, and MPR #3 format.

G. AccommodationStudents needing special consideration for class format and schedule due to religious observance or military obligations must provide the instructor with written notice of those needs.

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Students who require additional time or other accommodation for assignments must secure verification/assistance from the CSULB Disabled Student Services (DSS) office located at 270 Brotman Hall. The Telephone number is (562) 985-5401.

Accommodation is a process in which the student, DSS, and instructor each play an important role. Students contact DSS so that their eligibility and need for accommodation can be determined. DSS identifies how much time is required for each exam. The student is responsible for discussing his/her need with the instructor and for making appropriate arrangements. Students who are eligible to receive accommodation should present an Accommodation Cover Letter and a DSS Student/Teacher Testing Agreement Form to the instructor as early in the semester as possible, but no later than a week before the first test. It takes one week to schedule taking an exam at the DSS office.) The instructor welcomes the opportunity to implement the accommodations determined by DSS. Please ask the instructor if you have any questions.

H. Cheating and Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2008/02/Although the University catalog does not cover this aspect of plagiarism, please be aware that it is NOT acceptable to submit the same paper for two courses. If you want to write a paper on the same topic area for two different courses, you must submit two different papers. If I discover that you have submitted the same paper for another course, you will receive a failing grade for your paper in this course.

The library has a webpage dedicated to plagiarism prevention. It provides a bibliography, webliography, active learning exercises, videos, and ways to get help http://csulb.libguides.com/content.php?pid=321631&hs=a

I. Withdrawal policy. Per University policy: http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2002/02/. Withdrawal after 2nd week and before final 3 weeks “permissible for serious and compelling reasons,” instructor will evaluate student withdrawal requests on a case-by-case basis.

J. Campus Behavior “Civility Statement-Civility and mutual respect toward all members of the University community are intrinsic to the establishment of excellence in teaching and learning. The University espouses and practices zero tolerance for violence against any member of the University community. A threat of violence is an expression of intention that implies impending physical injury, abuse, or damage to an individual or his/her belongings. All allegations of such incidents will be aggressively investigated. Allegation that are sustained may result in disciplinary action up to and including dismissal from

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employment, expulsion from the University, and /or civil and criminal prosecution.” (CSULB Catalog, AY 2010-2011, p. 743).

K. Classroom Expectations—All students of the California State University system must adhere to the Student conduct code as stated in Section 41301 of the Title 5 of the California code of Regulations as well as all campus rules, regulations, codes and policies. Students as emerging professionals are expected to maintain courtesy, respect for difference, and respect for the rights of others.

Unprofessional and Disruptive Behavior-It is important to foster a climate of civility in the classroom where all are treated with dignity and respect. Therefore, students engaging in disruptive or disrespectful behavior in class will be counseled about this behavior. If the disruptive or disrespectful behavior continues, additional disciplinary actions may be taken.

Class assignments will be due at 11:59 pm on the due date stated in the syllabus unless otherwise stated by the instructor. Once the instructor has collected the assignment or the drop box has closed, all other assignments are considered late. Late work is not accepted unless there is a university accepted excuse. Students may have a valid reason to miss a class. When an excused absence (see below), directly conflicts with class meeting times, students are responsible for informing the instructor of the reason for the absence and for arranging to make up missed assignments, tests, quizzes, and class work insofar as this is possible. To receive full credit for any work that is turned in late, due to an excusable absence, it must have documentation of excusable absence such as medical excuse, funeral program, flight tickets, etc. (or copies of). Non-emergency doctor’s appointments are not excused. Assignments/papers are NOT accepted by e-mail. Assignments submitted to the incorrect drop box will receive a “0” on that assignment.

L. Excused AbsencesThe university policy defines excused absences as 1) illness or injury to the student; 2) death, injury, or serious illness of an immediate family member or the like;3) religious reasons (California Education Code section 89320); 4) jury duty or government obligation; 5) University sanctioned or approved activities (examples include: artistic performances, forensics presentations, participation in research conferences, intercollegiate athletic activities, student government, required class field trips, etc.) (CSULB Catalogue, 2010). To receive credit for an excused absence you must submit documentation to the submission folder. Emails do not count. You only need to contact the instructor about an absence, if it is on the day of an exam.

Laptop and Cell phone policy - Cell phones to be turned off and out of view during class sessions. Laptops will be used on occasion for in class exercises, otherwise turned off and out of the way. Violation of this policy will result in 1. First time per semester "verbal warning”; 2nd Time excused for class session that day and written warning; and

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3rd time per semester 5 points deducted from course score and each violation thereafter.

E-Cigarettes: Are not allowed in the classrooms.

Leaving class early will result in an absence for the day unless the student has made arrangements with the instructor in advance.

M. Commitment to Inclusion California State University, Long Beach is committed to maintaining an inclusive learning community that values diversity and fosters mutual respect. All students have the right to participate fully in university programs and activities free from discrimination, harassment, sexual violence, and retaliation. Students who believe they have been subjected to discrimination, harassment, sexual violence, or retaliation on the basis of a protected status such as age, disability, gender, gender identity/expression, sexual orientation, race, color, ethnicity, religion, national origin, veteran/veteran status or any other status protected by law, should contact the Office of Equity and Diversity at (562) 985-8256, University Student Union (USU) Suite 301, http://www.csulb.edu/depts/oed

IX. Supplemental Bibliography and Other Resources

Journal Articles Constable, JF. (1998). the health administration internship: A partnership for progress in

health administration education. Hospital Topics, 76(1), 25-28. Retrieved November 13, 2010, from ABI/INFORM Trade & Industry. (Document ID: 40040173).Books:

Bolles, R. (2010) What Color Is Your Parachute? 2012: A Practical Manual for Job-Hunters and Career-Changers Ten Speed PressISBN-10: 158008270X ISBN-13: 978-1580082709

Bolles R. (2009)The Job-Hunter's Survival Guide: How to Find a Rewarding Job Even When "There Are No Jobs" Publisher: Ten Speed Press; 1 edition (July 14, 2009) ISBN-10: 158008026X ISBN-13: 978-1580080262

Buchbinder, S.B. & Thompson J. (2009) Career Opportunities in Health Care Management: Perspectives from the Health Services Administration Program, James Madison University.

Miller, J.G. ( 1999) Personal Accountability : Powerful and Practical Ideas for You and Your Organization; Denver Press ISBN-10: 0966583213, ISBN-13: 978-0966583212

Johnson, P. (1998) (Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life; G. P. Putnam's Sons ISBN-10: 0399144463 ISBN-13: 978-0399144462

Zack, D. (2010)Networking for People Who Hate Networking: A Field Guide for Introverts, the Overwhelmed, and the Underconnected; Berrett-Koehler Publishers; ISBN-10: 1605095222, ISBN-13: 978-1605095226

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Web Resources: CSULB Career Development Center: http://careers.csulb.edu/ California Careers Info: http://www.californiacareers.info/about.html The mission of the California Career Resource Network is to provide all persons in

California with career development information and resources to enable them to reach their career goals

Department of Labor O*Net: http://www.onetcenter.org/overview.html The O*NET program is the nation's primary source of occupational information. Central

to the project is the O*NET database, containing information on hundreds of standardized and occupation-specific descriptors. The database, which is available to the public at no cost, is continually updated by surveying a broad range of workers from each occupation. Information from this database forms the heart of O*NET OnLine, an interactive application for exploring and searching occupations. The database also provides the basis for our Career Exploration Tools, a set of valuable assessment instruments for workers and students looking to find or change careers.

Human Capital Institute - HR and management articles and web-casts http://www.hci.org/

HIMSS Career Development Page: http://www.himss.org/ASP/career_careerDev.asp HIMSS is a cause-based, not-for-profit organization exclusively focused on providing

global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Founded 50 years ago, HIMSS and its related organizations have offices in Chicago, Washington, DC, Brussels, Singapore, Leipzig, and other locations across the United States. HIMSS represents more than 30,000 individual members, of which two thirds work in healthcare provider, governmental and not-for-profit organizations.

Pam Pohly's Net Guide Management Resourcesfor Healthcare & Medical Professionals: http://www.pohly.com/index.html

A wealth of up-to-date articles, information, reference materials and links are available here for your career enhancement and professional development. For over 10 years,

this health administration website has reliably assisted millions of healthcare professionals and administrators in finding pertinent resources, both on and off the

internet.

CSULB HCA COMPETENCIES

Domain 1 – Communication and Relationship Management. The ability to communicate clearly and concisely with internal customers, establish and maintain relations, and facilitate constructive interactions with individuals and groups.

A. Relationship ManagementB. Communication SkillsC. Facilitation and Negotiation

Domain 2 – Leadership. The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and

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successful performance. According to the HLA model, leadership intersects with each of the other four domains.

A. Leadership Skills and BehaviorB. Organizational Climate and CultureC. Communicating VisionD. Manage Change

Domain 3 – Professionalism. The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

A. Personal and Professional AccountabilityB. Professional Development and Lifelong LearningC. Contributions to the Community and Profession

Domain 4 – Knowledge of the Healthcare Environment. The understanding of the healthcare system and the environment in which healthcare managers and providers function.

A. Healthcare Systems and OrganizationsB. Healthcare PersonnelC. The Patient’s PerspectiveD. The Community and the Environment

Domain 5 – Business Skills and Knowledge. The ability to apply business principles, including systems thinking, to the healthcare environment.

A. General ManagementB. Financial ManagementC. Human Resource ManagementD. Organizational Dynamics and GovernanceE. Strategic Planning and MarketingF. Information ManagementG. Risk ManagementH. Quality Improvement

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