webengage product deck
DESCRIPTION
WebEngage is an in-site notification, survey and feedback tool for websites. This presentation is a product information guide on what WebEnage is and how it works.TRANSCRIPT
The most powerful in-site customer engagementsuite for your online business
Survey FeedbackNotification
NotificationPush messaging tool. Lets you display offers, discount codes, product
launch announcements etc. to visitors. Get real-time statistics.
Run offers, promotions and marketing campaigns
Push personalized messages to specific visitors
Target your campaigns at SEO/SEM traffic to improve conversion
Monitor click-through rate and performance real-time
WebEngage DashboardWebEngage DashboardMy SiteMy Site
All new designer collection for your home.
Today’s Deal!
UP TO %Off40
Shop Now
Notification Filters
Real-time Statistics
Discount offer for SEO trafficNotification
Referred by:
google, searching for "cushion cover"
Page URL(s)
matches "/products/cushion/*"
Time spent on the page
20 sec.
Unique Views
4MClickthrough
Rate
5%
WebEngage DashboardWebEngage DashboardMy SiteMy Site
We have HAPPY HOURS for our shopoholiccustomers. Enjoy Deals!
Update from our Twitter ...
Avail the offer now
Notification Filters
Happy Hour PromotionNotification
Visitor’s Type
Repeat
Time of the day:
1300 to 1600 Hrs
Unique Views
6MClickthrough
Rate
7%
Real-time Statistics
WebEngage DashboardWebEngage DashboardMy SiteMy Site
Notification Filters
Special deal for HN readers: Sign-up today for a 14 day FREE trial. At the end of free trial, pay 25% less for the corresponding plan to continue using WebEngage.
25% O� for HN readers
Grab the offer
Deal for your Affiliate Site VisitorsNotification
Page URL(s)
contains pricing
Time spent on the page
30 sec.
Referred by:
http://news.ycombinator.com/
Visitor’s Type
New
Unique Views
2MClickthrough
Rate
1%
Real-time Statistics
Create a Notification
Preview
Step-1 Specify targting/filtering rules
Search Engine Social Media Affiliate sites
Referring site(s)
Step-2
Activate
Start date
Step-3
21-May-2013
End date
28-May-2013 GO-LIVE!
Time spent on the page
10 sec.
Page URL(s)
Specify page URL(s) on which this survey should appear
Title
25% Off for HN readers
Call-to-action Text
Grab the offer
Choose Theme
Call-to-action URL
http://webengage.com/pricing
Description
Geo location Browser(s)
Platform(s)
Add more
Custom Rule(s)
Items in cart > 2 and Amount of cart > $500
Special deal for HN readers: Sign-up today for a 14 day FREE trial. At the end of free trial, pay 25% less for the corresponding plan to continue using WebEngage.
25% O� for HN readers
Grab the offer
Notification ManagementNotification
Special deal for HN readers: Sign-up today for a 14 day FREE trial. At the end of free trial, pay 25% less for the corresponding plan to continue using WebEngage.
Amazing Statistics In-depth Report
Notification Statistics
Browser based distribution
Geo based distribution
Total Views
2095Unique Views
1639Click-rate
2%
Notification StatisticsNotification
SurveyTarget questionnaires at specific audiences using our rule builder. Get
real-time analytics and reports. Collect insights from visitors.
Collect valuable customer insight
Generate leads on your website
Profile your site visitors to understand them better
Measure customer satisfaction
WebEngage DashboardWebEngage DashboardMy SiteMy Site
Survey Filters
ByColor
BySize
By Advice
andRecommendation
Others0
5
10
15
20
25
30
35
40
Visitor’s Type
New
Page URL(s)
Starts with (http://mysite.com/search.html)
Time spent on the page
5 sec.
Sample Customer Insight SurveySurvey
Get Insights
WebEngage DashboardWebEngage DashboardMy SiteMy Site
Survey Filters
Design
Good
Fair
Poor
Usability Speed0
5
10
15
20
25
30
35
40
Visitor’s Type
Repeat
Custom Rule
signed-in-after-days 30greater than
Time spent on the page
10 sec.
Sample Product Insight SurveySurvey
Get Insights
WebEngage DashboardWebEngage DashboardMy SiteMy Site
Survey Filters
Get Insights
Latest 3 responses
Visitor’s Type
Repeat
Sample Lead Generation SurveySurvey
Sr.No. Name Email Mobile
John
Nick
Anthone
1-
2-
3-
044-349321909
084-934832920
035- 348392018
Download
Time spent on the page
30 sec.
Page URL(s)
Contains pricing
Create a Survey
Customer Satisfaction Survey
Response channels
On your website, via Webengage widget
Via a dedicated survey URL
Facebook fan page
Step-1 Specify targeting/filter rules
Search Engine Social Media Affiliate sites
Referring site(s)
Step-3
Add questionsStep-2
Activate
Start date
Step-4
21-May-2013Type your Thank You! message....
Enter answer choices:
Awesome
Good
Q-1 How would you rate your buying experience.
Q-2 How would you rate your buying experience.
End date
28-May-2013 GO-LIVE!
Time spent on the page
10 sec.
Page URL(s)
Specify page URL(s) on which this survey should appear
Geo location Browser(s)
Platform(s)
Add more questions
Add more
Custom Rule(s)
Items in cart > 2 and Amount of cart > $500
Survey ManagementSurvey
Real-time Statistics Instant Insights
StatisticsAggregate ResponseIndividual Responses
Browser based distribution
Geo based distribution
Q1- How did you find our design? Displayed
2335Completed
208Response-rate
9%
Q2- Are you satisfied with our customer support service?
0
5
10
15
20
25
30
35
40
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- SatisfactoryQ1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design
- Good
- Bad
- Satisfactory
Q1- How did you find our design?
- Good
Q2- Are you satisfied with our customer support service?
- Not much
When: 2 hours ago
Region: New York, US
Browser: Safari (Mac)
Insightful AnalyticsSurvey
FeedbackGet your customer support up and running in seconds. Add power to your
feedback from with custom fields and automatic screengrab features.
Fully customizable form - your categories and your fields
Collect feedback with automatic screengrab, geo loca-tion, browser, platform etc. through dashboard or email
Assign routing rules to forward tickets to right admins
Download ticket statistics and reports in Excel format
WebEngage DashboardWebEngage Dashboard My SiteMy Site
Feedback Inbox 3
Name:
Email:
Category:
Message:
Browser:
Location:
Page:
Reply
John Doe
Great job!
Awesome!
Firefox 16.2.3
Frankfurt, Germany
http;//mysite.com/products/ cusion.htm
Basic Feedback FormFeedback
WebEngage DashboardWebEngage Dashboard My SiteMy Site
Feedback Inbox 8
Browser:
Location:
Page:
Chrome 26.0.1410.43
Sausalito, CA
http://mysite.com/checkout.html
Overall, how satisfied areyou with the
website?:
We welcomeany additional
suggestions orthoughts you’d
like to share:
Satisfied
Navigation needsimprovements
Reply
Customized Feedback Form FieldsFeedback
WebEngage DashboardWebEngage Dashboard My SiteMy Site
Feedback Inbox 5
Browser:
Location:
Page:
Safari 6.0.1
Sydney, Australia
http;//mysite.com/gallery.html
Your feedbackplease:
Liked the colorscheme of yourwebsite
Reply
Anonymous Feedback FormFeedback
Layout
Choose your text
Configure your feedback tab
Text Color
Routing
Color
Preview
Fe
ed
ba
ck
Categories & Fields
Name
Add Custom Fields
Category
Message
Field Type
Choice of option
Dropdown Menu
Label
Enter Options
General Feedback
Sales/pricing related query
User Interface/ Usability related issues
Field Settings
Custom Styling
Fe
ed
ba
ck
Name
Survey Filters
Email*
Survey Filters
Message*
Survey Filters
Click to attach a sceenshot ofthis page
Category*
Technical Issue
Submit
Fe
ed
ba
ck
Name
Survey Filters
Email*
Survey Filters
Message*
Survey Filters
Click to attach a sceenshot ofthis page
Category*
Technical Issue
Submit
Fe
ed
ba
ck
Name
Survey Filters
Email*
Survey Filters
Message*
Survey Filters
Click to attach a sceenshot ofthis page
Category*
Technical Issue
Submit
Fe
ed
ba
ck
Name
Survey Filters
Email*
Survey Filters
Message*
Survey Filters
Click to attach a sceenshot ofthis page
Category*
Technical Issue
Submit
Display logo
By default, feedback notification email is sent to all Feedback Managers.
If feedback category is “sales enquiry”then forward the ticket to sales team
If country equals to “UK” then froward the ticket to the UK Team
Add your own rules
Not display logo
Add rules
GO-LIVE!
Feedback Configuration ManagementFeedback
Total
2095Unread
39Resolved
2029
Inbox Statistics
All reports and stats are available inExcel and PDF format to download
0
5
10
15
20
25
30
35
Feedback Ticket Statistics
Feedback Timeline
23/10 24/10 25/10 26/10
Feedback Inbox and ReportingFeedback
Thousands of online businesses love us
ONE TIMEINTEGRATION
No code changes on your site, ever
All controlsin your dashboard
Changes reflect inreal-time
JavaScript API
REST API
Webhooks
CUSTOMIZATION& INTEGRATION
Available in
26different
languages
LANGUAGESSUPPORTED
PLAYS NICE WITH ALL PLATFORMS
T H A N KS !Useful links -Live Demo:http://demo.webengage.com
New releases and announcements:http://blog.webengage.com
API & Developer tools:http://docs.webengage.com
Cool technical stuff:http://engineering.webengage.com
Follow us:http://twitter.com/webengage
For details: call +1 (408) 890-2392 (US) or +91 (22) 42662154 (India) or write to support {at} webengage {dot} com