webexcalling, la soluciónde voz enla nubepara el teletrabajo€¦ · mobile and remote workers 78%...

José Brunetelinkedin.com/in/josebrunete/@JoseBrunete

Webex Calling, la solución de vozen la nube para el teletrabajo

C97-742044-01 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential

The challenges with calling today

Cost and complexity

of IT buyers expect to reduce IT support effort when moving to cloud calling

70%

Disconnectedcalling experience

of IT leaders see cloud UC as a core part of their digital transformation

Penalizes workforce mobility

of buyers want better service for mobile and remote workers

78% 79%

Benefits of integration of services for calling, team collaboration, and customer care

Cisco BroadSoft®survey of 1000+ enterprise IT decision makers from seven countries, all continents.

Higheroverall productivity

Reduced cost and complexity

Better customer interactions


Cisco in the enterpriseCollaboration leader

• Complete, integrated and cognitive collaboration portfolio • Calling, meetings, team collaboration, video and

contact center services

• Devices: gateways, phones, headsets, speakerphones, video and co-creation

• Global market coverage with real-time optimized cloud infrastructure

• Prove enterprise-grade scalability, reliability and security

• Flexible cloud, on-premises, and hybrid deployments for optimal migrations

On-premises calling share

45%Collaboration market share

#1Cloud Callingmarket share

61%

Cisco IP phones

93M+Contact center

agentsCloud calling users

30M

Video devices market share

54%

Meetings market share

53%

3+M

#1Meetings and

video


What is Webex Calling


Cisco Webex Calling

Your secure phone system in the cloud. All the benefits of a traditional office phone system with essential collaboration tools, without the headaches of managing it.

C97-742044-01 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Partner ConfidentialC97-742044-01 © 2019 Cisco and/or its affiliates. All rights reserved. Cisco Partner Confidential

Webex Calling Cisco transforms enterprise communications again with new Webex® Calling

New solution provides a feature-rich cloud PBX integrated with Webex Teams™ for business calling, meetings, team collaboration

• Webex Calling is now powered by the proven Cisco® Cloud Calling Platform used by over 20 million users worldwide

• Organizations can now buy a fully featured, enterprise-ready cloud PBX with confidence

• Webex Calling is available from Cisco’s network of more than 2000 collaboration channel partners worldwide

• Webex Calling is available in the Cisco Collaboration Flex Plan, enabling customers and their channel partners to plan a successful transition to the cloud


Benefits of Webex Calling

Secure, enterprise-grade cloud calling from a trusted brand

Offers a more intelligent

collaboration experience

Enables a more responsive, agile

organization

Management without the complexity

Simplifies migration to the cloud over time


Alternate numbers Analog hotline Anonymous call rejection Barge-in exemptAuto attendant Business continuity

(CFNR)

Busy lamp monitoring Call forwarding always Callforwarding busy

Call forwarding selective

Call forwardingno answer Call history

Call forwarding no answer Call hold and resume Call logs w/click to dial Call routing and

queuingCall notify

Call return Call transfer –Attended Call restrictions Call transfer-blind Call waiting IDCall waiting –

Up to 4 calls

Conferencing (site based) Distinctive ring Directed call pickup Directed call pickup

barge inEnterprise phone

directoryDo not disturb

Extension dialing (variable length) Feature access codes Hoteling (guest) Hunt group

Main numberoutbound call ID

Inbound caller ID

Inbound fax to email Mobility Music on hold (site) Multiple line appearance

Office anywhere

N-Way calling (6)

Privacy Outbound caller ID blocking

Personal phone directory

Pre-alert announcement

Push-to-talk

Priority alert

Remote office Schedules Sequential ring Receptionist client

Selective call acceptance

Reports and metrics

Selective call rejection Shared line appearance Simultaneous ring Speed Dial 100

Unified messaging Video (point to point) Visual voicemail Voice mail

Call redial

Three-way callingT-38 Fax support


Alternate numbers Analog hotline Anonymous call rejection Barge-in exemptAuto attendant Business continuity

(CFNR)

Busy lamp monitoring Call forwarding always Callforwarding busy

Call forwarding selective

Call forwardingno answer Call history

Call forwarding no answer Call hold and resume Call logs w/click to dial Call routing and

queuingCall notify

Call return Call transfer –Attended Call restrictions Call transfer-blind Call waiting IDCall waiting –

Up to 4 calls

Conferencing (site based) Distinctive ring Directed call pickup Directed call pickup

barge inEnterprise phone

directoryDo not disturb

Extension dialing (variable length) Feature access codes Hoteling (guest) Hunt group

Main numberoutbound call ID

Inbound caller ID

Inbound fax to email Mobility Music on hold (site) Multiple line appearance

Office anywhere

N-Way calling (6)

Privacy Outbound caller ID blocking

Personal phone directory

Pre-alert announcement

Push-to-talk

Priority alert

Remote office Schedules Sequential ring Receptionist client

Selective call acceptance

Reports and metrics

Selective call rejection Shared line appearance Simultaneous ring Speed Dial 100

Unified messaging Video (point to point) Visual voicemail Voice mail

Call redial

Three-way callingT-38 Fax support

All the enterprise features your

business needs

Enables a seamless migration

to the cloud

Addresses your RFP requirements

Feature-rich business telephony


Clients & Devices


Current calling user experience options

Webex Teamswith Click-to-Call

Webex Calling Soft Client App

Integrated Devices across the Cisco suite

Converging to a unified integrated Webex Teams experience


One unified user experience for everythingCalling, messaging, meetings, scheduling

Calling

Meetings

Messaging

Scheduling


Webex Calling app for mobile


Extended client support for mobile users• Extends use of the Webex® Calling

client to Apple iPads, Android Tablets, and some Chromebook devices

• Auto-shared to Webex Calling Enterprise Users

Webex Calling Client for Tablets and Chromebook


Cisco collaboration device portfolioCollaboration room Integrator solutions

Collaboration desktop video Soft clients

Voice devices

Room 55 and Room 55 Dual

Room 70 G2Single and dual

MX700 and MX800 IX5000 Series Webex Board 55,

70 and 85S

JabberWebex

MeetingsWebex TeamsDX80

IP Wireless Phone 6800, 7800, and 8800 Series IP Conferencing

8845 and 8865

SX10 and SX20 Quick Sets

Headsets

In-room sharing

Webex Share

Room Kit Mini, Room Kit,

Room Kit Plus

Room Kit Pro for custom/industry

applications

500 and 700 Series


Cisco 700 Series Headsets: Sound so good

Seamless collaboration with Clear Voice technology

Integrated management and analytics

Cognitive agent experiences

Enterprise grade security


Phone firmware migration

• Flex plan includes 1 license per user• Locked to MAC address• One-way migration per license

• All 7800s: Some hardware limitation (pre-CY2016)• All 8800s except 8821, 8831, 8851NR, 8865NR• KEMs do not require migration• Partial data loss - call history, local contacts

Migration firmware Migration license

UCM MPP


Integrations


Webex open collaboration platform

Open and interoperableIntegrations and bots API/SDK Workflow connectors Custom full development

120+ available Webex Teams integrations

Webex for Developers:Full program

Productivityand content

Social, mktgstreaming

Workflows+ecosystem

Business/education

Collaboration Calendar

For external use only

CustomClients

Salesforce

Moodle D2L

Sakai Canvas

Skype Workplace by Facebook

Slack Office 365 groups

Microsoft exchange server

Applecalendar

Microsoftcalendar

Googlecalendar

SharePoint OneDrive

Box Google Drive

Mailchimp Facebook Live

Altocloud Twitter

Mailchimp Facebook Live

Microsoft flow

API

Power BI PowerApps

Office 365 Microsoft Microsoft Active Directory


Microsoft Office 365Native integration for file storage and sharing tools in Webex Teams

• Support for OneDrive and SharePoint Online

• Easily share and co-edit files with people in Webex Teams

• Admin leverages existing O365 Security, Policy and Compliance


• Integrations are deployed from Microsoft Teams App Store• Webex Call

for Webex Teams users

• No additional Cisco license required

• No (E5) Microsoft Phone System license required

Deployment from Microsoft Teams App store


The enterprise’s dilemma: innovation without chaos

CurrentOn-Premises

Cloud Transformation

TransitionZone

No simple path to the cloud


Webex Calling HCS/UCM Cloud

Cisco Vision: Unified Calling Platforms

Cisco UC Manager

PSTN

Third-party PBX

PSTN

Webex Edge for Calling

PSTN

Contact CenterMessagingMeetingsCalling

WebexControl

Hub


Management, Admin & Configuration


Webex Control Hub – unified admin experience

• Single-pane-of-glass administration for Webex® -Webex Calling, Webex Teams™, and Webex Meetings

• Scalable and extensible administration for customers and partners to sell, deliver, and consume Webex


Webex Calling diagnostics via Webex Control Hub

• All calling metrics from all clients are stored in one place

• Per-call view of media quality statistics for faster fault isolation

• Client-based network connectivity monitoring

• Integrates with Webex telemetry

• Available for use by partners and customers


Simple and powerful device management

• Secure and simple Cisco® device activation and personalization using Active Directory, CSV, manual entry or QR code

• Eliminates the need to enter a MAC address for pre-provisioning

• Greatly simplifies the partner and admin deployment process

Cisco device activation


Webex Calling self-care portal for end-users

Settings.Webex.com is the self-care site for Webex® users

Calling specific settings can be configured through the Webex Calling self-care portal in Settings.Webex.com


Global Availability


Webex global cloud infrastructure

20 Service Data Centers + 8 Points of Presence globallyGlobal backbone purposely designed for audio and video transportLow loss 100+ Gigabit interconnectivity with multiple redundant paths

Sydney

Tokyo

Hong Kong

Singapore

Bangalore

Mumbai

Amsterdam

FrankfurtLondon

Virginia

New York

TorontoChicago

Dallas/FWLos Angeles

San Jose

BB

BB

BB

BMelbourne

B

Webex Data Center

Webex Point of Presence

Internet

AWS Data Center

Internet Exchange

B Webex Calling


Webex Calling global availability

U.S., Canada, and Mexico

Australia and New ZealandJapanGreater

Europe1

1. Europe minus Albania, Belarus, Bosnia and Herzegovina, Gibraltar, Iceland, Moldova, Republic of North Macedonia, Russia, Serbia and Montenegro, Turkey, Turkmenistan, and Ukraine

Commercially governed in one of 5 supported currencies

Customer UX/UI provided in any one of 11 languages

Partner support services provided in any one of 6 languages

54 supported markets around the globe


PSTN Connectivity and Call Routing


Bundled PSTNOver 30 Service Provider Partners

Local GatewayUse on prem gateway to breakout to PSTN

CUBE

Cloud Connected

Direct connect to PSTN through the cloud

Bring your own carrier

Cisco Webex Calling PSTN Options


Multi-PSTN connectivity

Increased flexibility, PSTN coverage, and cost optimization

• Support multiple PSTN providers per partner

• Define PSTN providers at the location level

• Centralized management with Webex Control Hub


Webex Calling PSTN: Cloud Connected

• PSTN access through peering with a selection of Cloud Connected partners integrated into the Cisco Webex® Calling cloud

• Partner helps enterprise procure and provision PSTN

• Available to service providers who serve customers with locations outside of their PSTN footprint

Customer site

Endpoints

Access network

PSTNprovider Y

PSTNprovider X

Peering network


Enterprise dial plan enhancements

Basic enterprise dialing use cases to support Webex® Calling• Ability to have a steering digit for

PSTN calls (9 to dial out)• Permissive dialing allowed from the

Webex Calling app (with or without an access code)

• Ability to define a prefix length for site and extension ranges

• Ability for off-hook dialing without using the SEND key or waiting for interdigit timeouts

Familiar dialing habits for enterprise users

PSTN Access network

Localgateway

Customer 1

Webex Cloud

Webex Calling Endpoints


Summary


Priorities for IT

Transforming the workplace experience for

the next generation

Supporting users’ workstyles,

devices, and apps

Enabling high-quality,

secure, real-time

communications

Reducing the cost of providing

communication and collaboration

services

Keeping tech investments

current, while enabling better

user experiences


Executive summary

Market share leader in calling, meetings, video and leader in

contact centers

Webex Calling with Teams as main client in market with strong

momentum and success

Enterprise-grade calling, meetings,

teams, video, contact centers and

integrated devices

Industry’s most powerful VAR and Service Provider channels - fully

engaged

Unequaled enterprise, flexible migration and user

experience roadmaps with rapid execution

Global geographic coverage and geo-redundant highly scalable, reliable and secure infrastructure

Market leader Momentum Best solution Powerful channel Compelling vision


Summary, next steps & trials

Say hello to easy cloud calling…and say goodbye to complex infrastructure

Plan your migration to cloud calling and collaboration services today.

Next steps:1. Visit https://www.webex.com/ to learn more

about Webex® Calling, Webex Meetings, and Webex Teams™

2. Connect with a Cisco® partner to find out how to simplify communication for your business with Webex Calling

3. Ask for your 90 days free trial

https://www.webex.com/

https://locatr.cloudapps.cisco.com/WWChannels/LOCATR/openBasicSearch.do

webexcalling, la soluciónde voz enla nubepara el teletrabajo€¦ · mobile and remote workers 78%...

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