week 2 communicating in work place
TRANSCRIPT
8/13/2019 Week 2 Communicating in Work Place
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Communicating
in workplace
Week 2 : Chapter 1
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The importance of communication skills
to your workplace
Why are Writing skills increasinglyimportant?
Professionalism counts with employers
Succeeding in the changing world ofwork
Enhancing the non-verbalcommunication skills
Appearance
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Importance of communication
Surveys shows that communication skills- critical-effective job placement performance careeradvancement and company success!
In hiring decisions communication skills mostre"uested competencies! Why?
English is International language#ompany image among customer$ %ow?
To survive in business environment- specialattention is needed in improving communication
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Writing skills increasingly important
&dvancement in technology
Transmit message faster farther and easier
'usiness letter and memo most common( crucialelement of business writing
Today '!letter and memo become )Email*
&s a result the ability to write email professionallyis vital
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+rofessionalism counts with employers
E,pert and specialied knowledge in field which one is
practicing professionally.http$//en!wikipedia!org/wiki/+rofessional0
#an you read %arry +otter at your work place?
1aintaining a professional image can make a realdifference in helping you obtain the job of yourdreams!
2et the job- &ct professional- 2et promoted
vice versa
2et demoted or worse fired
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PR
!"##$%
A&$#
m
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#hanging world of work
3! Increased emphasis on self- directed work groups
and virtual teams
#ross-functional teams of peers- !e!g!gathering finding( sharing informationimplementing decisions and managing conflict!
1ay even work with virtual team all over theworld- Travel to another country
2ood communication skills is essential!
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4! Innovative communication technologies
E-mail fa, laptop software 5' Skypevideoconferencing te,t messaging smartphone
wikis and etc
6eshaping the way we communicating! !e!g!interview through Skype virtual 7d model
presentation
7! 8ew work environment
1obile technologies allow you to work at your ownpace!
Working as a telecommuter re"uires morecommunication
49 %our te,ting/email culture
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8on verbal communication skillsWords seldom tell the whole story
"'e contact $ The eyes are thought to be the best predictor of a
speakers true feelings! 2ood eye contact enables to identifyhonesty lying showing respect or feeling distress!
!acial e(pression$ E,perts estimate that human face candisplay 4:;;;; e,pressions! To hide feeling we raising or
lowering eyebrows fake smile swallowing nervously and smilingbroadly!
Posture and gestures$ #onvey everything from self-confidenceto shyness! <eaning forward to a speaker suggest attraction and
interest= pulling away shows distrust or fear! 2estures cansimilarly display communication!
• 1eaning for some movement may differ from culture tocountry!
• Thumb up >k sign
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&ppearance sent silent messages&ppearance of business documents The looks of memo letter or etc send positive or negative message to
the receiver! Sloppy email- untidy hurry or ignorance from the sender!
+ersonal &ppearance #lothing grooming posture send instant nonverbal communication! iewers make "uick judgment about your status!
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