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Welcome

Communicating for success…

Building effective relationships in your business

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Communicating for success…

Nikki Dodd and Liz Edwards

Who are we?

What do we do?

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Communicating for success

Personality Types (Social Styles)

An introduction…

The four groupsIdentify their characteristicsIdentify YOUR own personality type

Source: Merrill D W and Reid R H

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Communicating for success

Who do you interact with in business?

What business relationships do we need to build?

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Analytical Driver

Amiable Expressive

We are all likely to possess two or more traits.

Additionally, we are likely to demonstrate a different trait

depending on the setting.

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Analytical Systematic Well organised Diplomatic

Amiable Dependable Loyal Easy going Friendly Quick to reach

decisions

Driver Enjoys challenges Motivated Practical Focused on results

Expressive Outgoing Enthusiastic High energy Ideas generators

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Analytical Cautious Logical Orderly Conventional

Driver Talks fast Decisive Forceful Independent Assertive Competitive

Amiable Sensitive Patient Relaxed Supportive Team person Stable Trusting

Expressive Sociable Talkers Charming Dramatic Motivating Confident Optimistic

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Analytical Driver

Amiable Expressive

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Communicating for success

When interacting with others it is not only YOUR style to think about . . .

It is the style/personality of the person you are interacting with . . .

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Analytical

Considerations...

✔✖

Talk factsOverlook the past

Focus on detail and accuracy Rush thingsAllow time to ponder Be too personalBe logical and well organised

Communicating for success

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Driver

Considerations...

✔✖

Focus on the present Focus on the long termBe brief and efficient Give too much detailGet to the bottom line Get too personal

Communicating for success

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Amiable

Considerations...

✔✖

Be easy and informal Push for too much detailBe Flexible Hurry themAllow time to ‘feel good’ Confront themEmphasise team approach

Communicating for success

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Expressive

Considerations...

✔✖

Focus on the future Dwell on detailsIllustrate concepts Be cool and impersonalFocus on the big picture Talk down to themCompliment them

Communicating for success

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Communicating for success

Personality Types (Social Styles)

An introduction…

The four groupsIdentify their characteristicsIdentify YOUR own personality type

Source: Merrill D W and Reid R H

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Communicating for success

Thank you.

For more information about Outset Torbay please call 0800 032 2905 or go to www.outsettorbay.co.uk