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St Bartholomew’s HouseStrategic Plan 2013-2016

Strategic Initiatives

What we will do How we will do it Why we will do it

Improve resident and

client outcomes.

More effective service delivery. Efficient and effective program delivery

will provide the best result for eliminating

homelessness.

Attract and retain

quality employees.

Understand what our employees

value and enhance that value

proposition.

It is essential to attract and retain quality

employees to maintain and improve service

effectiveness.

Build communities

of hope, healing and

transformation.

Enhance St Bart’s caring culture

while leveraging the history

and culture of the Anglican

Community.

A strong culture will empower our employees.

They will know what to do and why they do it.

Enhance Capacity. Develop Brown St while

integrating the learnings from

Lime St and plan for capacity

enhancements beyond Brown St.

The demand for services provided by St Bart’s

exceeds supply.

Support Research

and Evaluation in the

homelessness sector.

Establish partnerships for

Research and Evaluation that will

help St Bart’s pursue its Mission.

Evidence based understanding will enhance our

ability to:

• Assess the merits of different proposals

• Lobby for funding

• Identify improvement opportunities

• Advocate for initiatives external to St Bart’s

Vision To eliminate homelessness.

Mission To assist the homeless of today to rebuild their lives, and act to prevent the homelessness of tomorrow.

Strategic Plan 2013-20162 |

Scope of Strategy

For the next three years, St Bartholomew’s House will continue to focus on homeless singles and families.

Resident and Client Type Focus Area Justification

Singles and Families

• Mental Health

• Aged Care

• Crisis

Focus of St Bart’s.1 Historically the strategic focus of St Bart’s.

Current and planned services are tailored towards

these residents and clients.

Regional May partner with others to deliver

support services.

The Lime St development and the Brown St

redevelopment will add 200 beds to St Bart’s

over the next three years. The Board believes

that opening another facility in a regional area

would stretch the organisation too far, possibly

reducing the quality of delivered service. St Bart’s

might, however, consider partnering with existing

regional providers.

Domestic Violence and Youth Out of scope. Other service providers focus exclusively on

these residents and clients. The Board feels that

developing another area of expertise may be too

much of a stretch for St Bart’s within the current

strategic timeframe.

1. Indication of focus area only. Does not imply the exclusion of domestic violence or youth clients from services, rather St Bart’s

will continue to focus on offering programs for the ‘singles and families’ client group.

Strategic Plan 2013-2016 3|

Improve Resident and Client Outcomes

More effective Service Delivery.

Opportunities to improve Service Delivery

• Track progress and improvements within the organisation.

• Ensure organisational efficiency to support the delivery of

effective programs.

• Develop for each program area specific models of support

and evaluation.

• Ensure effective program delivery for the benefit of

residents and clients.

• Assess social return on investment.

• Pursue wider benefits to the community through the

initiatives around the prevention of homelessness, such as

education, public awareness, advocacy.

• Assess individual progress at the various stages of each

program area.

Success Measures

1. Organisational

• HR outcomes

• Budget outcomes

• Links to Anglican community

2. Program

• Staff reviews

• Client surveys

• Individual program KPIs

3. Resident

• Individual progress

• Outcomes Star to measure

individual progress

4. Community

• Social return on investment

• Level of homelessness

• Government feedback

Flow of

benefits

Our Vision:To eliminate homelessness


Attract and Retain Quality Employees

Understand what our employees value and how we value our employees.

Retaining great staff will help us provide great resident and client outcomes.

Objectives

• Increase staff retention

• Increase staff satisfaction and motivation

• Attract quality staff

Success measures

• Retention rates

• Employee satisfaction survey

• Resident and client feedback

Employee profiling and consultationTo understand the key value drivers for our staff.

Conduct external analysisTo benchmark and review best practices.

Identify where we need to focus our effortsTo ensure we attract and retain great staff.

Enhance the appeal of working at St Bart’s.To improve how we interact with, manage and develop our staff.


Leveraging the history and values of the Anglican Church.

Our values:

Excellence

JusticeDignityPrivacy

Build Communities of Hope, Healing and Transformation

Model Christian and Caring Values:

1. Reception – Welcome into the St Bart’s community people

from all walks of life, faiths and beliefs.

2. Induction – Help new staff members understand the

Mission, values and history of St Bart’s and how this links

with the broader mission of the Anglican Church.

3. Chaplain’s role – Participate as part of the St Bart’s

community by providing spiritual guidance or referral,

when requested. Support staff to find ways to be with the

disadvantaged, disengaged and disenfranchised.

4. Enable personal change – Acknowledge the diverse and

complex needs of residents. Support residents on a journey

of self discovery that will help develop skills, improve

decision making and enhance quality of life.

5. Diversity and understanding – Learn from our residents

and clients, and appreciate their experience and struggle.

Outcomes

An organisation where …

✓ All residents and staff have a sense of hope, trust and

mutuality.

✓ The vulnerable are respected, safe and nurtured.

✓ Dignity is afforded to all because they are free from fear.

✓ Opportunities exist for all to belong and discover their gifts,

with equal access to resources.

St Bart’s in the Community

• Develop and evaluate the contribution of St Bart’s to

‘building communities of hope, healing and transformation’.

• Promote dialogue and partnerships between worshipping

communities and St Bart’s.

A Part of the Anglican Community

We conduct our work and Mission in accordance with the

Christian faith as taught by the Anglican Church of Australia.


Build Communities of Hope, Healing and Transformation Enhance Capacity

Develop Brown St while integrating the learnings from Lime St and plan for capacity enhancements

beyond Brown St.

• Start planning the next capacity enhancement

options:

• What type of residents and clients should the

enhancement focus on? Where? What services

would be most effective?

(Use research and evaluation to inform).

• What are the funding options?

• Explore innovative opportunities which have synergies

with current St Bart’s activities to further the cause of

eliminating homelessness.

• Explore partnerships and initiatives with other

stakeholders (e.g. The Department of Housing).

Our Mission:To assist the homeless of today to rebuild their lives, and act to prevent the homelessness of tomorrow

• Develop Brown St for use as soon as possible to

increase supply of affordable housing.

• Capture learnings from Lime St and integrate these

learnings in the Brown St redevelopment.


Support Research and Evaluation in the Homeless Sector

Establish partnerships for Research and Evaluation that will help St Bart’s pursue its Mission.

Measure performance

St Bart’s will seek external assistance to analyse data

collected internally to:

1. Measure the efficiency and effectiveness of service

delivery programs in achieving client outcomes.

2. Measure the social return on investment of service

delivery programs.

This analysis will enable St Bart’s to track program

performance, identify program improvement

opportunities and to advocate for program funding

support.

Understand the homeless sector

St Bart’s will seek one or more partners to undertake

Research and Evaluation to understand the homeless

sector from a holistic perspective with the aim of:

1. Identifying what are the greatest community needs

for services that are, or could be offered by St Bart’s.

2. Assisting other service providers identify community

needs that are outside the scope of services that St

Bart’s would consider.

This will assist St Bart’s to target its service mix and to

shape capacity expansions to have the biggest impact on

its Mission.

St Bart’s measures its performance with a

focus on resident and client outcomes and

creates value for the community.

Research paper

on homeless

sector is

published.

The first Research

and Evaluation

partnership is

established.

St Bart’s issues

a Terms of

Reference for a

White Paper to

understand the

homeless sector.

Milestone 1 Milestone 2 Milestone 3 Milestone 4


Horizons of Strategy

The Strategic Initiatives will build upon one another to deliver sector leadership in both Service Delivery and

Research and Evaluation.

Horizon 3 Lead the sector

Horizon 2 Develop the knowledge

Horizon 1 Strengthen the core

• Identify and further

develop our Employee

Value Proposition.

• Develop a consolidated

research database to

track resident and broader

homelessness data.

• Embed program

performance measures

(KPIs).

• Investigate preventative

programs.

• Integrate Lime Street.

• Seek external research

funding or develop a

partnership to expand

research and evaluation

capability.

• Use Research and

Evaluation learnings to

improve Service Delivery

model.

• Begin preventative

programs (possibly

through partnerships,

using gathered data and

insights).

• Shape future funding

through research and

evaluation outcomes.

• Lead sector-wide

collaboration through

partnerships and

best-in-class delivery

model.

• Use Research and

Evaluation learnings to

identify new program

opportunities.

• Review and strengthen

preventative programs.

Strategic

Implementation

Activities

Continual

Development

Activities

• Define target housing mix and pursue opportunities

to implement (maintain Crisis Accommodation

and Transitional Support Services and grow supply

of affordable housing).

• Consider, plan and develop the next big capacity

enhancement.

• Continue to refine our service

delivery model.

• Develop Brown St.


Our ValuesOur values are the guiding principles that drive and support our Mission. They shape the way we approach our work and provide the underlying framework for our decision making and the services and programs we offer.

Justice Each person is treated compassionately and fairly in a non-judgmental way.

Dignity Each person is afforded respect for their needs, requirements and self worth.

Privacy Each person is accorded confidentiality and personal space.

Excellence Each person is provided with optimum levels of support and care within the scope of available resources.

Who we are St Bartholomew’s House helps people who are homeless or at risk of homelessness achieve positive life outcomes.

Vision To eliminate homelessness.

Mission To assist the homeless of today to rebuild their lives, and act to prevent the homelessness of tomorrow.


Improve Resident and Client outcomes.

More effective Service Delivery. Efficient and effective program delivery will provide the best result for eliminating homelessness.

Attract and retain quality employees.

Understand what our employees value and enhance that value proposition.

It is essential to attract and retain quality employees to maintain and improve service effectiveness.

Build communities of hope,healing and transformation.

Enhance St Bart’s caring culture while leveraging the history and traditions of the Anglican Community.

A strong culture will empower our employees. They will know what to do and why they do it.

Enhance Capacity. Develop Brown St while integrating the learnings from Lime St and plan for capacity enhancements beyond Brown St.

The demand for services provided by St Bart’s exceeds supply.

Support Research & Evaluation in the homelessness sector.


Evidence based understanding will enhance St Bart’s ability to:






Our ValuesOur values are the guiding principles that drive and support our Mission. They shape the way we approach our work and provide the underlying framework for our decision making and the services and programs we offer.

Justice Each person is treated compassionately and fairly in a non-judgmental way.

Dignity Each person is afforded respect for their needs, requirements and self worth.

Privacy Each person is accorded confidentiality and personal space.

Excellence Each person is provided with optimum levels of support and care within the scope of available resources.

St Bartholomew’s House

Strategic Plan 2013-2016 Snapshot


Improve Resident and Client outcomes.

More effective Service Delivery. Efficient and effective program delivery will provide the best result for eliminating homelessness.

Attract and retain quality employees.

Understand what our employees value and enhance that value proposition.

It is essential to attract and retain quality employees to maintain and improve service effectiveness.

Build communities of hope,healing and transformation.

Enhance St Bart’s caring culture while leveraging the history and traditions of the Anglican Community.

A strong culture will empower our employees. They will know what to do and why they do it.

Enhance Capacity. Develop Brown St while integrating the learnings from Lime St and plan for capacity enhancements beyond Brown St.

The demand for services provided by St Bart’s exceeds supply.

Support Research & Evaluation in the homelessness sector.


Evidence based understanding will enhance St Bart’s ability to:






www.stbarts.org.au

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