NEW  TO  NEWCOMERS  

Welcome!  

Session:  #1020      Friday    9:05  AM  10:20  AM      Room:  #    

Introduc?on  

Amanda  French  •  Ac?ng  Area  Manager,  Area  2    •  Chair  of  the  Newcomers’  Steering  CommiIee  

Cate  Chassé  •  Senior  Librarian,  Meadowvale  Library  

Agenda  

•  Goals  •  Who  is  a  Newcomer?  •  Best  Prac?ces  

What  did  Mississauga  do?  

•  Website  •  NewsleIer  •  Newcomer  Informa?on  Areas  •  Program  Ideas    

Ideas  &  Sugges?ons  &  Ques?ons              …oh  my!  

Newcomer  Service  Goals  

Mississauga  Library  System  provides  newcomer  services  for  our  growing  diverse  community.      

Our  goals  include:  •  Access  to  seIlement  informa?on  that  meet  

Newcomers’  needs  

•  Providing  resources  and  programs  that  promote  literacy  and  life-­‐long  learning  

•  Developing  partnerships  with  immigra?on  seIlement  services  within  the  City  of  Mississauga  and  the  Region  of  Peel  

•  Suppor?ng  community  groups  of  various  cultural  backgrounds  through  outreach  programs  

Who  is  a  Newcomer?  

Define:  “Newcomers”  

•  Recently  landed  immigrants  (up  to  5  years)  

•  Looking  for  help  in  key  seIlement  areas:  •  Finding  a  place  to  live  •  Finding  a  job  •  Enrolling  self/kids  in  school  •  Health  Card,  Driver’s  Licence,  etc.  •  Gecng  around  

•  Improving  English  Language  Skills  

•  Working  towards  aIaining  ci?zenship  

Top  10  Best  Prac?ces  

1.  Provide  pro-­‐ac?ve  customer  service  •  Be  friendly,  encouraging,  suppor?ve,  empathe?c  

and  pa?ent  

2.  Provide  library  informa?on  to  newcomers  in  their  mother  tongue,  if  possible  •  Display  languages  spoken  at  branch  •  Use  Google  Translate  •  Use  the  Select  Language    func?on  on  the  website  

3.  Know  your  neighbourhood    •  Iden?fy  primary  newcomer  groups  

•  Cultural  ethnic  organiza?ons  and  buildings  

Top  10  Best  Prac?ces  

4.  Develop  connec?ons  and  partnerships    with  local  seIlement  agencies  and  ethnic  groups  •  Library    presence  at  local  mul?cultural  celebra?ons  •  Outreach  ac?vi?es  

5.  AIrac?ve,  visible  Newcomer  area  •  Organized  display  of  local  brochures  and  flyers  •  Ideal  if  proximate  to  newcomer  resources  

6.  Know  where  to  refer  •  Familiarity  with  MLS  website  and  databases,  

government  databases,  local  services  

Top  10  Best  Prac?ces  

7.    NewsleIer  for  Newcomers    •  Introduce  and  encourage  subscribers  

8.  Promote  world  language  book  loca?ons        9.  Share  useful  websites  with  colleagues    

10.   Experiment  with  new  programs  suitable  for  your  community  •  Newcomer  Open  House  

•  Computer  Training  for  Newcomers    

•  ESL  book  clubs  •  Book    Clubs  in  other  languages  •  Canadian  Ci?zenship  ceremonies  

Newcomer  Informa?on  Areas  

An  area  that  pulls  together  resources  of  specific  interest  or  use  for  Newcomers.  

•  Key  topics  :  English  Courses,  Job  Search,  Schools,  Transporta?on,  Health  Info  

•  Challenges  •  Signage  •  Loca?on  and  space  are  of  primary  concern  

•  Where,  What,  and  How  to  display  materials  

•  Partnerships  •  How  to  answer  in-­‐depth  ques?ons    •  Programming  ideas  that  are  right  for  your  local  

community  

Solu?ons  

•  Clear  Signage  •  Acrylic  brochure  holders  for  slat  walls  •  Wall  mount  or  table  top  displays    

•  Tradi?onal  shelving  •  Narrow  tables    •  Bulle?n  boards  •  Windows    •  Partnerships  

Solu<on:  Clear  Signage  

Acrylic  brochure  holders  (for  slat  walls)  

Churchill Meadows Library

Specialized  Displayers    

Port Credit Library

Specialized  Displayers    

Frank McKechnie Library

Combina?on:    Window  and  Tabletop  

Erin Meadows Library

Bulle?n  Board  

Mississauga Valley Library

Tradi?onal  Shelving  

Lakeview Library

Tradi?onal  Shelving  

Clarkson Library

Combina?on:  Bulle?n  Board    and  Tradi?onal  Shelving  

Sheridan Library

Combina?on:    Slat  wall,  Tabletop  and  Partnership  

Meadowvale Library

Combina?on:  Bulle?n  Board,  Pamphlet  Rack  and  Partnership  

Central Library

Newcomer  Website  

•  A  place  for  both  staff  and  customers  to  find  per?nent  informa?on  

•  Reflects  “Newcomer”  defini?on  by  dividing  the  site  into  3  main  categories:  

•  Living  in  Mississauga  

•  Library  Resources  •  Canadian  Ci?zenship    

•  Featured  Ar?cles:  programs  and  other  “dated”  informa?on  

•  S?ll  a  work  in  progress!  

•  Quarterly  online  publica?on  •  Focuses  on  new  arrivals  to  Canada  •  Highlights  databases,  books,  websites,  and  

programs  of  interest  

•  Provides  staff  with  overview  of  resources  available  for  newcomers  

PROGRAM  IDEAS  

Venues  for  Promo?on  

•  Word  of  mouth  

•  Flyers    •  in  house  (flyers,  website,  etc.)  •  in  English    •  in  other  languages  

•  Schools    •  Community  newspapers  

•  Local  ethnic  radio  and  television  •  Newcomers  agencies  and  other  partners  

•  Social  Media  (Facebook,  TwiIer,  etc.)  

•  Others  

Mul<lingual  Story<me    

Mul?lingual  Story?me    Objec?ves  

•  Break  down  barriers  that  prevent  newcomers  from  accessing  library  services  

•  Provide  an  opportunity  for  children  to  develop  their  literacy  skills  

•  Encourage  par?cipa?on  and  cultural  sharing  •  Promote  an  awareness  of  different  cultures  

within  our  community  

•  Promote  literacy  to  a  diverse  cultural  group  of  children  and  parents  who  are  learning  English  

•  Establish  a  place  for  families  to  meet  and  socialize    

Mul?lingual  Story?me    Outline  

1.  Establish  a  Theme  

2.  Welcome  /  Introduc?on  3.  Opening  Song  

4.  Books  (1-­‐3)  5.  Nursery  Rhymes/  Finger  Plays/  Riddles  

6.  Stretching  and  Movement  Games  

7.  Crass/  Felt  Boards  8.  Music/  Musical  Instruments  

9.  Closing  Song  10.  Sugges?ons  for  Parents/  Handouts  

Mul?lingual  Story?me    Resources  

•  Library  materials:    Dual  language  and  mul?lingual  books  and  DVDs  

•  2008  Jim  Crawford  Nominee  -­‐  Charles  Sturt  •  Talkstorytogether  -­‐  Short  and  long  program  

models  

Online  resources    •  Tumblebooks  -­‐  English  ,  French,  and  Spanish  

•  Interna?onal  Children’s  Digital  Library    Collec?on  includes  4643  books  in  61  languages.  

•  Mamalisa  Songs,  rhymes  and  tradi?ons  from  across  the  globe!  

•  Kinderart:  Crass  from  around  the  world.  

Welcome  to  Canada  Story<me  

Welcome  to  Canada  Story?me  Objec?ves  

•  Encourage  newcomers  to  access  library  services  and  resources  

•  Engage  newcomers  and  expose  them  to  Canadian  culture  

•  Provide  an  opportunity  for  children  to  develop  their  literacy  skills  

•  Use  stories  with  simpler  words  

•  Talk  to  parents  (osen  as  beneficial  to  the  parents  as  the  kids)  

Welcome  to  Canada  Story?me  Sample  Story?me  

1.  Welcome  /  Introduc?on  2.  Opening  song:    C-­‐A-­‐N-­‐A-­‐D-­‐A  by  Raffi  3.  Book  1:  I  am  Canada  4.  Ac?on  Rhyme:    Northern  Lights  5.  Book  2:  Canada  in  Colours  6.  Musical  Circle  with  shakers  7.  Felt  Story:    Fall  leaves  8.  Cras:  Colour  Canadian  flag  9.  Closing  song:  Good  bye  song  by  Jack  Grunsky  10. Handouts  with  rhymes,  songs  and  

recommended  books  

Welcome  to  Canada  Story?me  Suggested  Themes  ABC  All  About  Me  Animals  Art  Bears  Birds  Birthdays  Bugs  BuIerflies  Camping/Vaca?on  Circus/Fair  Colors  Community  Helpers  Dance  Dinosaurs  Fall    

Family  Farm  Animals  Feelings  Fitness  Five  Senses    Folktales  Food  Friends  Games  &  Toys  Gardens  The  Great  Outdoors  Health  Music    Numbers  Ocean  Life  Opposites    

Pets  Rocks  &  Minerals  Safety  School  Shapes  Snow  Sports    Spring  Transporta?on  Trees  &  Leaves  Weather  Winter  

Welcome  to  Canada  Story?me  Authors  

•  Children's  Literature  Webguide  •  CCIB  -­‐  Canadian  Children's  Illustrated  Books  •  Scholas?c  Canada  Recommended  Books  

Musicians  

•  CharloIe  Diamond  •  Raffi  

•  Jack  Grunsky  •  Sharon,  Lois  and  Bram  

Canadian  Ci<zenship  Test:  Get  Ready!  

Canadian  Ci?zenship  Test:  Get  Ready!  Objec?ves  

•  Introduce  Newcomers  to  relevant  programming  at  the  Library  

•  Provide  an  overview  the  Canadian  Ci?zenship  applica?on  process  

•  Excellent  opportunity  to  promote  the  Library  and  other  non-­‐Newcomer  programs  

•  Promote  Library  Collec?ons:  •  ESL/TOEFL  •  Career  Centre  •  Children's  Resources  •  Mul?media  

•  eResources  

Canadian  Ci?zenship  Test:  Get  Ready!  Outline  (90-­‐minute  presenta?on)  

1.  Welcome!  

2.  How  to  complete  the  applica?on  form  3.  How  to  check  the  applica?on  status  online  4.  Preparing  for  the  test  5.  Documents  to  bring  on  test  

6.  Documents  to  bring  to  Ci?zenship  Ceremony  

7.  The  Oath  of  Ci?zenship  8.  CIC  contact  informa?on  

9.  Prac?ce  tests  10.  Introduce  Judge  (brief  talk;  answers  ques?ons)  11. Thank  Judge;  ask  aIendees  to  fill  out  survey  

English  Conversa<on  Circles  

English  Conversa?on  Circle  Objec?ves  

•  To  provide  a  posi?ve  and  relaxed  environment  to  prac?ce  English  through  conversa?on.  

•  To  learn  from  each  other.  •  To  learn  about  resources  in  the  Library.  

Philosophy:  

“People  learn  by  having  fun  and  we  can  learn  from  each  other!”  

English  Conversa?on  Circle  Sample:  “Gecng  to  know  you…”  

1.  Facilitator  introduc?on,  program  outline,  the  goals  and  guidelines.  (15+  mins)  

2.  “Tell  us  something  about  yourself  and  your  program  expecta?ons.”  (30  mins)  

 To  avoid  the  “who  goes  first”  issue,  have  each  person  choose  a  numbered  card,  (Facilitator  chooses  #1).    Capture  par?cipants’  expecta?ons  on  a  flip  chart  to  generate  discussion  as  well  as  for  future  reference  and  planning.  

3.  Encourage  par?cipants  to  ask  ques?ons  (30  mins)  

 Stress  importance  of  being  respecxul,  explaining  that  they  should  only  say  things  they  feel  comfortable  saying.    

•  Use  a  “talking  s?ck”  so  each  person  has  his/her  turn.  

4.  Feedback  (5  minutes)  

 Explain  that  the  facilitator  needs  to  know  what  to  stop,  start  and  con?nue  to  make  a  more  successful  program.  

English  Conversa?on  Circle  Topics  /  Themes  Resources  in  the  library,    

 e.g.,  databases  

Ques?ons:  how  to  ask  effec?ve  ques?ons  

Giving  and  receiving  direc?ons  Describing  feelings  

Interview  ?ps  Transferable  skills  

Canadian  Culture:      what  is  /  is  not  acceptable  

Describing  situa?ons  or  places  How  to  make  a  complaint  

Descrip?ons  of  people,  places,  and  situa?ons  

Idioms  /slang  Verbs/past  tense  

Iden?fying  interpersonal  skills  Communica?on/conversa?on  

Conversa?on  starters  Asking  for  help  

Problem  solving  How  to  approach  the  Informa?on  

Desk  Making  sentences  

Tradi?ons/Special  events  Things  to  do  in  Canada  

Par?cipants  will  provide  the  facilitator  with  addi?onal  topics  as  the  sessions  progress.  

English  Conversa?on  Circle  Ac?vi?es •  One  Topic  x  One  Minute:  This  helps  people  “think  on  

their  feet”,  learn  to  give  a  quick  presenta?on,  and  become  more  comfortable  speaking  in  front  of  people.    Examples:  •  Tells  us  how  you  prac?ce  English  Conversa?on  elsewhere  

•  If  you  had  a  super  power,  what  would  it  be?  

•  What  would  you  like  to  learn  to  do?  

•  Separate  into  groups,  discuss  and  record:  Separate  into  small  groups,  discuss  a  topic/ques?on,  record  findings,  and  present/read  to  the  group  at  large.  

•  Descrip?ons:  using  a  picture,  par?cipants  describe  the  scene  or  imagine  what  happened  before/aser  it  was  taken.  This  helps  observa?onal  /imagina?ve  skills,  prac?ce  improvisa?on,  make  sentences,  and  communicate.    

IDEAS/SUGGESTIONS

What  others  had  to  say…  

•  Join  “Neighbourhood”  teams  that  serve  your  community  [Sheridan  Neighbourhood  Team]  •  Bring  together  local  agencies.  

•  Do  a  Community  “walkabout”  see  where  your  customers  live.  •  See  your  facility  through  a  

newcomers’  eyes.  

•  Bus  Tours  for  Newcomers  [Brampton]  •  Free  ?ckets  for  Newcomer  

youth?  

•  Gecng  your  child  ready  for  (high)  school  /  kindergarten  [LION]  

•  Make  a  package  for  parents/kids  

•  Promote  at  local  religious  centres/  ceremonies  

•  Consider  the  following  for  a  Newcomer  Open  House:  •  Human  Library  

•  Money  Saver  Ini?a?ve  

•  Partners:  Local  SeIlement  Agencies,  Rec  &  Parks,  etc.  

What  do  YOU  have  to  say…  

QUESTIONS?  

Thank  You!  

Contact  Info:  amanda.french@mississauga.ca  905-­‐615-­‐3200  x3585  

cate.chasse@mississauga.ca  905-­‐615-­‐3200  x2549