welcome to make a difference embassy suites gm brand training

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Make A Difference Service Culture Defines how we treat our guests, each other and the world outside our hotels Gracious, engaging and caring... making a difference in the lives of others in ways both big and small Embassy Suites Service Statement Embassy Suites Brand Pillars • Two Room Suites • Full complimentary cooked to order breakfast • Nightly Manager’s Reception • Open atriums Embassy Suites gives guests more of what matters — more space, more amenities, more value More Reasons to Stay Welcome to Embassy Suites GM Brand Training Brand Purpose Embassy Suites exists to deliver an upscale experience with a more gracious, relaxed, and home-like atmosphere that provides guests with a great level of convenience, choice, and control Defines how we treat our guests, each other and the world outside our hotels Gracious, engaging and caring... making a difference in the lives of others in ways both big and small • Two Room Suites • Full complimentary cooked to order breakfast • Nightly Manager’s Reception • Open atriums Embassy Suites gives guests more of what matters — more space, more amenities, more value Brand Purpose Embassy Suites exists to deliver an upscale experience with a more gracious, relaxed, and home-like atmosphere that provides guests with a great level of convenience, choice, and control

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Page 1: Welcome to Make A Difference Embassy Suites GM Brand Training

Make A DifferenceService Culture

Defi nes how we treat our guests, each other and the world outside our hotels

Gracious, engaging and caring... making a difference in the lives of others in ways both big and small

Embassy SuitesService Statement

Embassy SuitesBrand Pillars

• Two Room Suites• Full complimentary cooked to order breakfast• Nightly Manager’s Reception• Open atriums

Embassy Suites gives guests more of what matters — more space, more amenities, more value

More Reasons to Stay

Welcome to Embassy Suites GM Brand Training

Brand PurposeEmbassy Suites exists to deliver an upscale experience with a more gracious, relaxed, and home-like atmosphere that provides guests with a great level of convenience, choice, and control

Make A DifferenceService Culture

Defi nes how we treat our guests, each other and the world outside our hotels

Gracious, engaging and caring... making a difference in the lives of others in ways both big and small

Embassy SuitesService Statement

Embassy SuitesBrand Pillars

• Two Room Suites• Full complimentary cooked to order breakfast• Nightly Manager’s Reception• Open atriums

Embassy Suites gives guests more of what matters — more space, more amenities, more value

More Reasons to Stay

Welcome to Embassy Suites GM Brand Training

Brand PurposeEmbassy Suites exists to deliver an upscale experience with a more gracious, relaxed, and home-like atmosphere that provides guests with a great level of convenience, choice, and control