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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 1
We’ll start at the top of the hour. This webinar will be recorded. You are muted. Use the Question Panel, please.
Welcome to Muda Eyes: Learn To See Waste a part of the Lean Government webinar series
#leanpm132 Lean Government Series: Muda Eyes
October 8, 2013 1
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Lean Government Series: Muda Eyes October 8, 2013
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Steve Elliott, President Constant Improvement Consulting, Inc.
with Pat Wagner, Siera: Learn. Teach. Inspire.™
Muda Eyes: Learn To See Waste
Oct. 8, 2013: 12-1pm Mountain Time with Tim Sullard, Operations Manager www.sieralearn.com Program number: PM 132 Twitter: #leanpm132
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 2
Welcome! Post your Do Not Disturb sign.
Pop and butter your popcorn.
Try out the Questions Panel.
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Materials Pen and paper Slide handout Exercise handouts
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Introducing Steve Elliott
• Manager, business owner, trainer, consultant for 30+ years
• Worked in public, private, and nonprofit sectors
• Chief Deputy Treasurer in Boulder County, CO
• Helped make Colorado a Lean Government
Lean Government Series: Muda Eyes October 8, 2013
Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 3
Agenda Introduction
UWITDMOP
The Eight Kinds of Waste Exercise #1 Spaghetti Map Exercise #2 Find UWITDMOP
Resources
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Develop the uncanny ability to see waste in all of its forms. Expose unused resources, unproductive effort, and the evil forces that impede the flow of work. Find and remove bottlenecks to make work flow smoothly.
Behavioral Outcomes
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Every step of a process should add value.
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 4
If the customer was watching, would they be willing to pay for every step of the process?
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Hey! U WIT D MOP!
Unused resources Waiting Inventory Transportation Defects Motion Overproduction Processing with no results
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Waiting
Unused resources
Processing with no results
Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 5
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Unused resources Material Services People skills
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Inventory
Waiting Unused
resources
Work waiting to be done Theory of constraints
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 6
Please take a number.!
999
NOW SERVING
2
PEOPLE
FOR TO BE DONE
WORK WAITING
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Waiting Inventory
Transportation
It costs more to own things…
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 7
…than to buy them at the right time.
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Inventory is an indicator that processes are awry.
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Waiting
Transportation Inventory
Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 8
Transportation is
that does not add value.
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Examples Solutions
Poor layouts Reduce the distance between each step
Reduce handoffs
Large batch sizes
Reduce sizes to reduce transportation
Replace one giant machine with several small machines
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? Exercise #1: Spaghetti Map
1. Pick a process. 2. Track the work through
the process on your map. 3. Look for bottlenecks and
ways to reduce the travel.
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 9
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Example Spaghetti Map
The best way to expose transportation is a spaghetti map.
Transportation introduces more muda.
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Motion
Defects Transportation
Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 10
Defects count as a double negative.
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You lost the effort it took to perform the process the first time.
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Now you have to repeat the effort.
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 11
Expose the problem
Find the source
Prevent from recurring
Defects are a three-step process.
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Overproduction
Motion Defects
MOVEMENT
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 12
WITH NO
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VALUE added
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Reporting Searching
Sorting Proofing Counting
Batching
Filing
Approving
Stamping Initialing
Copying
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 13
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Overproduction Motion
Processing with no results
Only produce what the customer
demands when they
demand it. Lean Government Series: Muda Eyes
October 8, 2013 38
Overproduction Takeaways Measure only what needs to be measured.
Keep data that is necessary, not every scrap of information.
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 14
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Processing with no results
Overproduction
Unused resources
Don’t create busy work.
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If there are slack times… Tidy things up—put them in their place.
Improve the process.
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 15
“Better processes save money.”
“How is this different from cutting a budget
line by line?”
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? Exercise #2: Find UWITDMOP
1. Find an example of each kind of muda in your area.
2. Record how you found it.
Unused resources Waiting Inventory Transportation
Defects Motion Overproduction Processing with no results
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How do you plan to eliminate it? For extra credit:
Resources
The Goal Eliyahu M. Goldratt
Lean For Dummies Natalie J. Sayer and Bruce Williams
See Lean Thinking Reading List: www.sieralearn.com/ introduction-to-lean-government-reading-list
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Muda Eyes: Learn To See Waste with Steve Elliott
10/8/13
Siera: Learn. Teach. Inspire™ www.sieralearn.com 16
The Lean Government Series JULY 9, 2013PM 130 - Introduction To Lean Government SEPTEMBER 10, 2013 PM 131 - Define Customer Value OCTOBER 8, 2013 PM 132 - Muda Eyes: Learn to See Waste NOVEMBER 5, 2013PM 133 - Lean Leadership: The Long Game DECEMBER 3, 2013PM 134 - Cultivate Change Agents in Your Organization
JANUARY 7, 2014 PM 135 - Embrace Resistance: Turn Cynics Into Supporters
FEBRUARY 4, 2014 PM 136 - The Lean Toolbox
MARCH 4, 2014 PM 137 - Value Stream Mapping: Weed Out the Waste
APRIL 1, 2014 PM 138 - Overnight Success in One Week: The Team Approach
APRIL 29, 2014 PM 139 - The Totally Lean Organization
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All programs occur on Tuesdays at noon Mountain Time. Individual, group, and series pricing: [email protected]
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For More Information
Constant Improvement Consulting, Inc. Steve Elliott, President constantimprovementinc.com 303-775-5881 [email protected] Siera: Learn. Teach. Inspire.tm
sieralearn.com 303-778-0880 [email protected]
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