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GOVERNMENT SECTOR

FEBRUARY 2019

INNOVATION

Copyright © 2018 Accenture. All rights reserved.

At present not all issues can be resolved online.

As technology advances, it is important for government service providers to keep pace.

Citizens First Survey Results



INNOVATION LAB

Technology

changes

fast;

people don’t



LIVING BUSINESSES ORGANIZE THEMSELVES TO

SUCCEED BY SHAPING THE ORGANIZATIONS

AROUND ITS EMPLOYEES AND EQUIPPING THEM

TO OPERATE FLEXIBLY IN THE FACE OF CHANGE

DEPLOY

SCALEDE-RISK

INNOVATION ARCHITECTUREHOW TO MOVE INNOVATIONS OUT OF THE LAB

GOVERNMENTINNOVATION LAB

USER CENTREDDESIGN EXPERTISE

START UP ZONE ENTREPRENEURS

AND VENDORS

REACT TO FEEDBACK

DESIGN NEW APPROACHES

TO WORK

LEAD CHANGE MANAGEMENT

(SET BLUEPRINT)

TEST LAB OUTCOMES

Creating the ability to lead change and scale innovations

DEVELOP A BUSINESS CASE



INNOVATION LAB

70%

Of digital

government

projects fail


Educate, inspire and demonstrate the impact of new and emerging business processes and technologies through seminars, demos, ideation sessions and tours.

Create project teams with diverse backgrounds to solve problems identified by leadership.

Inspire, explore and ideate on challenges and opportunities.

Leverage Design Thinking to generate insights and define use cases that can be rapidly built into working prototypes.

Seek input from citizens and design to meet their needs.

Accelerate solution delivery using short agile sprints, lightweight architecture, co-development and Cloud.

Build prototypes, proofs of concepts and demos with multiple technologies, including IoT, AI, immersive, web, mobile and more.

Be creative.

Deliver a Minimum Lovable Product (MLP).

Iterate to add functionality rapidly and incrementally, pilot with users.

Leverage change management and citizen friendly methods to meet your business needs now.

Measure ROI and seek continual feedback.

INNOVATION WORKSHOPS

DESIGN THINKING SESSIONS

RAPID PROTOTYPING

MINIMUM LOVABLE PRODUCT

INNOVATION LAB ATTRIBUTESA PLACE TO BUILD WITH SPEED & AGILITY –THE ON-RAMP



TALENT ROI TONE

INNOVATION IMPLEMENTATION ATTRIBUTES“OFF-RAMPING” WITH DISCIPLINE AND RIGOR

Hold the business case accountable to a blueprint

Align budgets throughout the organization to align with innovation wins

Negotiate pilots for multiple scenarios. Manage vendors to long-term

Enable talent to rotatethrough innovation team

Consider some key championing roles such as: experience designers, data insight managers, digital learning managers

Upskill the organization

Senior leadership plays a key role in enabling change

Reset a risk environment to manage risk (and failure) rather than prohibit risk

Communicate often; think horizontally; be project driven; think like architects


DEVELOPING AN INNOVATION CULTURE

1. LEADERSHIP

2. PEOPLE

3. PROCESSES

• How does organisational innovation get processed and invested in?

• How can you integrate new innovations across the organization over time?

• Can your decision-making processes support the rapid integration and scaling of

new innovations?

• How can you get diverse and multifunctional teams to work together?

• Can anyone participate in innovation or is it limited to certain groups?

• What incentives will you provide to staff for driving new innovation?

• Are your leaders well trained on innovation and are they able to articulate the appetite

for innovation?

• How is your purpose as an organisation evolving in a digital era?

• What is your innovation charter?

Some questions to consider when seeking to develop an innovation culture within a large organisation:


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