WELCOME to STScI

October 2007

Our Goal – Enable a smooth transition to STScI

New Employee Orientation on Computer Resources

• IT Policies and Security – John Kaylor

• Computer Support Help Desk – Val Ausherman

• Web and A/V Services – Steve Dignan

• General Information – John Kaylor

• Questions

Policies and Security

Unacceptable items on Institute Equipment

• Inappropriate material• File sharing software• Web servers• Disabled virus protection• Non-STScI equipment on internal network

http://www.stsci.edu/institute/itsd/policies

Policies and Security

NASA IT Security Traininghttp://www.stsci.edu/institute/itsd/it_security

- Do not try to fix your own machine -

Computer Support Help Desk

• Contact:– Send Email to support@stsci.edu

• Not help@stsci.edu

– Call ext 4400– Visit us in room 330– Http://www.stsci.edu/institute/itsd

Web and A/V Services

Web Services• Individual Homepages• Collaboration Tools (wikis, bulletin boards,

blogs, etc.) http://www.stsci.edu/institute/itsd/collaboration

• Web Proxy Server https://ltdaccess.stsci.edu

• Site Development, Maintenance, Support and Training

http://www.stsci.edu/institute/itsd/web

A/V Services

• Webcasting/Streaming – Live and after the fact event streaming:

http://www.stsci.edu/institute/itsd/information/streaming – Presentation tips, guidelines, templates, etc.:

(found in the "Getting Started" box in RHN of above site)

• Building your ppt (fonts, text-size, colors) to optimize video quality

• Public speaking tips and presentation dry-runs

– Hardware support for real-time events

A/V Services (cont’d)

• Video Conferencinghttp://www.stsci.edu/institute/itsd/information/VideoConferencing

– High-end facilities in 2 separate conference rooms to conduct up to 4-point video conferencing

– Project currently underway to solidify STScI policy and supported configurations for desktop video conferencing

• Teleconferencing

Note: Support for both video and teleconferencing provided via email to support@stsci.edu.

General Information

• Backups- http://www.stsci.edu/institute/itsd/networks/backups

• Email Discussion Groups:- http://www-int.stsci.edu/cpt/software/mhonarc/

• To view your Help Desk tickets: - http://www.stsci.edu/institute/itds/ARSystem

• Public Workstations, tape drives- http://www.stsci.edu/institute/itsd/hardware/desktop/publicwrkstn

General Information

• Webmail – spam filtering, white & black lists: - http://www.stsci.edu/institute/itsd/software/Mirapoint/Mirapoint_Webmail

• Visitor Network:- http://www.stsci.edu/institute/itsd/networks/visitorNetworkConnect

• Wireless Network:- http://www.stsci.edu/institute/itsd/networks/wireless

• Remote Connections – Dial-in, VPN- http://www.stsci.edu/institute/itsd/networks/dialin- http://www.stsci.edu/institute/itsd/it_security/vpnintro

General Information

• ITSD Services

Ordering equipment- http://www.stsci.edu/institute/itsd/hardware/purchasing

Computer Supplies

• ITSD Tech UpdatesEvery 2 mths in the Auditorium at 12:00 noon

QUESTIONS

Later: Questions can be sent to: support@stsci.edu