welcome to the construction industry cloud
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Welcome to the Construction Industry Cloud. AEI Strategic Services www.AEIStrategic.com. Safe Harbor. - PowerPoint PPT PresentationTRANSCRIPT
Welcome to the Construction Industry Cloud
AEI Strategic Services
www.AEIStrategic.com
Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Our Mission: Cloud Computing Driver, Catalyst & Evangelist
Forecast for software: cloudy.
1960’sMainframe
1980’sClient/server
TodayEnterprise Cloud
Computing
Applications Moving to the Cloud
TodayCloud Computing
Applications
1960’sMainframe
1980’sClient/server
1960’sMainframe
1980’sClient/server
Platforms Moving to the Cloud
TodayCloud Computing
Platforms
The Cloud Computing Model
Multi-tenant
Pay-as-you-go
Elastic
Yefim Natis, VP, Distinguished Analyst
No Capital Expense
Modest Operating Expense
Scales With Your Business
Great for times like these.
First Cloud Company to Exceed:
FY2005 FY2006 FY2007 FY2008 FY2009
35
Qua
rter
ly R
even
ue (
$M)
Annual Revenue
Revenue through fiscal quarter ended 1/31/09
$1 Billion +$1 Billion +
3541
4655
6472
8391
105118
130
144
162
177
192
217
248
263
276290
Strong Growth in New Customers
Fiscal Year
200920082007200620052004200320022001
Paying Customers
55,400+55,400+
The Global, Enterprise Standard for Cloud Computing
~3,200~3,200~4,000~4,000
~21,000~21,000
~20,000~20,000 ~ 11,000~ 11,000
~65,000~65,000
~5,000~5,000
~30,000~30,000
~5,000~5,000
Number of Subscribers
~25,000~25,000
~9,000~9,000
~3,000~3,000~3,500~3,500
Enterprise StdEnterprise StdEnterprise StdEnterprise Std
~4,000~4,000
~5,000~5,000
~2,900~2,900
Rapid Subscriber Growth
1,500,000+ Subscribers
Fiscal Year
127,000
227,000
393,000
1,100,000
900,000
646,000
76,00053,00030,000
ENTERPRISEMARKET
ENTERPRISEMARKET
MID-MARKETMID-MARKET
SMALL BUSINESSSMALL BUSINESS
Industry Leaders Of All Sizes Choose Salesforce
Recognition for Innovation in the Cloud
Forrester Groundswell Award
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Top 10 Entrepreneurs & Cool Company
Innovations AwardsComputing Systems
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Third Fastest Growing Hi-Tech Company 2009
2009 Top Knowledge Management Vendor
2009 Enterprise and SMB CRM Winner (ISM)
April, 2009
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22%
Win Rate
25%
Revenues
34%
Productivity
40%
Lead Volume
52%
Source: Salesforce.com Customer Relationship Survey conducted Feb. 2008, by an independent third-party CustomerSat Inc.
Increase in Product Penetration
Increased Sales and Revenue
Higher Customer Retention
Manufacturing Companies Have Specific Challenges
Many products deliveredvia multiple Channels
Pressure To Grow
Global Teams, Strategic Outsourcing, Customers, Partners
Global Operations
Project tracking, delivery, service& support
Project & Product Management Support
Market Pressure, Customer Relevance, Time to Market
Need For Innovation
The Real-Time Cloud For High Tech Manufacturers
Drive Cross-Channel Sales
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Dell Manages a Global Organization in the Sales Cloud
15,000 Successful Sales Users
10% Increase in Sales Productivity
$1 Billion in Approved Partner Deal Registrations
Ideastorm launched in ~30 days
Force.com Success: IT Project and Contracts Management applications
One Global CRM
- Michael Dell
Case Study
Service Cloud Manager
Call Center
EmailSearch
Social
Join the Conversation
Partners
Chat
Customer PortalIdeas
Qualcomm Opens New Support Channel In One Week
Mark SilberIT Systems Architect
$11B Chip Manufacturer
20,000 customers (engineers) that require 24/7 tech support
Deployed first customer portal In 1 week
Made the latest answers easy to find
Reduced IT CRM support costs by 60%
The Fast Way to Build in the Cloud
Unlimited Real-Time Customization
Granular Security & Sharing
Programmable Cloud Logic
Real-Time Workflow & Approvals
Programmable User Interface Real-Time Mobile
Deployment
Real-Time Analytics
AppExchange
Integrated Content Library
Real-Time Websites
Business Challenge The Application Force.com Difference? @ !
Partner Postage Services Network Live in Weeks
“Force.com allowed us to do the work upfront to provide our
dealers with 90% of functionality they need, but ultimately gives
our dealers flexibility, selection, and control over the system.”
-Bob Ruvy, Senior Director, Sales Strategy
:: Dealers
:: Executives
:: Meter Data
:: Products
:: Templates
eAutomate
Built two apps dealers could choose to implement for their businesses
Custom objects: templates, customer fields, USPS postage meter data
Links to current product portfolio info, and product lease information.
Workflow alerts dealers to contracts and leases up for renewal.
Offered 3-day and 5-day pre-packaged user training
Chose Force.com for its flexibility, and speed of deployment
SaaS platform allowed for dealer control of data and customization.
Developed two dealer solutions within months that went live within weeks.
No hardware required at dealer sites.
High adoption at over 40 percent of dealers
Provide network of dealers access to valuable postage meter data
Support Nationwide dealer network
Maintain individual customer data for network of dealers-owners
Identify a third party to help individual dealers of different sizes
Competitive Research Analysis
Custom Objects(Assets, Meters,
Equipment Detail)
Apex Code WorkflowIntegration(eAutomate)
Business Challenge The Application Force.com Difference? @ !Manage a large number of global business change requests
Expand to cover all applications that touch the CRM program
Previous system did not include change management process
Must measure and store the Level of Effort & Capacity
Ensure transparency to the change process,
Built custom PMO app manages the change control process
custom objects and fields capture all information about a request.
Workflow to notifies teams at designated points in the process.
Used Analytics to drive approval and scope meetings in real time.
The new PMO tool supports a broader release management methodology
Developed the application/tool within a matter of weeks
Provides metrics on the effort required to develop a release.
Uses task management instead of emails, creating an audit trail.
Reports and Analytics drive architecture, design decisions.
Provides transparency on change status for business and IT.
:: Release Mgr
:: IT Analysts
:: IT Architects
:: IT Development Staff
:: Business Automation team
:: Change Requests
:: SFDC Feature Requests
:: Release Scope
:: Program Issues
Project Management Application
“The PMO tool along with our Release Methodology provides transparency to our business support teams encouraging collaboration and trust.”
Ryan WorobelSr. Manager CRM
Long Text Fields Integrated Calander WorkflowCustom Objects Tagging
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The world’s first real-time cloud.
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