welcome to the gf accredited venue mystery diner …...firstly we would like to learn a bit about...

Thank you for filling in this survey to provide us with feedback about your experience atFrankie & Benny's. We are using the results of this survey to gather feedback and to improvethe Coeliac UK GF accreditation scheme for people with coeliac disease when eating out of thehome.

Take your time and please be as descriptive with your answers as possible. Please click 'Next'to begin.

Welcome to the GF accredited venue mystery dinersurvey

Mystery Diner Feedback - Frankie &Benny's

1

Please note that any personal information given will be kept in the strictest confidence.

Aboutyou


Name

Email Address

1. Please complete the boxes below with your information:*

2

Firstly we would like to learn a bit about you.

Aboutyou


2. Please select which best describes you:*

Diagnosed with coeliac disease

Parent/carer of a child diagnosed with coeliac disease

Diagnosed with coeliac disease AND a parent/carer of a child diagnosed with coeliac disease

Not diagnosed with coeliac disease but follow a gluten-free diet

None of the above

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Next, we would like you to fill out some general information about you.

Aboutyou


3. Are you:*

Male

Female

4. Please tell us your age:*

16-19

20-24

25-34

35-44

45-54

55-64

65+

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5. How long have you or your child been diagnosed with coeliac disease?

Note: if more than one member of your party has coeliac disease, please answer on behalf of theperson who has been diagnosed longest.

Note: if you have not been diagnosed with coeliac disease, please indicate how long you havebeen following a gluten-free diet

*

Less than a year

1-2 years

3-5 years

6-10 years

Over 10 years

NeverLess than

once a month Once a monthOnce a

fortnight Once a weekMore than

once a week

Breakfast

Lunch

Dinner

Snack e.g. coffee/teaand cake

6. How often do you eat out?*

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Now, we would like you to fill out some information about your visit.

About yourvisit


0 1 2 3 4 5 6+

How many adults(18+) are in yourparty?

How many adults(18+) are orderinggluten-free?

How many children(under 18’s) are inyour party?

How many children(under 18’s) areordering gluten-free?

7. Please tell us about your party.*

Restaurant Name

Street Name

Town

Date of Visit(DD/MM/YY)

Time of Visit (24 hourclock)

Please list gluten-freedishes ordered

Total amount spent tonearest £ (excludingtip)

8. Please provide general information about your visit:*

6

Yourfeedback


Very

dissatisfied Dissatisfied Neutral Satisfied Very satisfied Not applicable

Food Quality

Selection of gluten-free dishes available

Food Presentation

Pricing/value formoney

Ability to identifygluten-free optionson the menu

Any additional comments or thoughts on the gluten-free food or gluten-free menu

9. For each of the following categories, please rate your satisfaction level with the gluten-freefood and gluten-free menu:

*

8

This set of questions is designed to measure the effectiveness of the staff

StaffFeedback


1extremely

poor 2 3 4 5 6 7 8 910

excellent

Friendliness of Staff

Knowledge of thegluten-free optionsby the member ofstaff taking yourorder

Confidence of staffto answer yourqueries on gluten-free choices

Your confidence inthe staff servingyour gluten-freefood

10. On a scale of 1 to 10, 1 being extremely poor and 10 being excellent, please rate thefollowing:

*

Any comments

11. Did the same member of staff take your order as served your meal?*

Yes

No

Not sure

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We would like to gather your feedback on what you think of the menu choices available

Your feedback on the gluten-free menuoptions


1extremely

poor 2 3 4 5 6 7 8 910

excellentNot

applicable

Starters

Mains

Sides

Desserts

Drinks

Children’s menu

12. On a scale of 1 to 10, 1 being extremely poor and 10 being excellent, please rate the rangeand number of gluten-free dishes available in the following areas of the menu:

*

13. Considering all factors, please select the response below that best describes your overallsatisfaction level of today's experience:

*

Very satisfied

Satisfied

Neither satisfied or dissatisfied

Dissatisfied

Very dissatisfied

14. Finally, we would like to know if you have any comments relating to your experience,particularly regarding gluten-free choices or service that you think we should be aware of. If so,please explain in the text box below:

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We use your feedback to improve our services and greatly value your participation in ourmystery diner scheme.

We regularly feedback to accredited venues, however if you have a specific query or issue,please contact us directly via [email protected].

Thank you for your support.

Thankyou!


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Thank you for your interest in our mystery diner feedback scheme.

At present we are only looking for feedback from people who are either diagnosed with coeliacdisease, are the parent/carer of a child diagnosed with coeliac disease or follow a gluten-freediet. Please visit www.coeliac.org.uk/volunteer for other ways that you can get involved.

Thank you for your support.

Thankyou!


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welcome to the gf accredited venue mystery diner …...firstly we would like to learn a bit about...

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