welcome to the webjunction webinar: digital reference
TRANSCRIPT
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Welcome to the WebJunction webinar: Digital Reference
• If you can hear us, click the button below• If you can’t hear us, click the button below and we will
troubleshoot
• Phone access also available as alternative to VOIP – dial 1-866-915-8780– click the icon below for your unique PIN #
• For closed captioning– type /cc into the chat box– repeat the command to turn it off
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Tools You Can Use
• Select a receiver from To: list
• Enter a message in the textboxand press Enter
• Click to stop chat scrolling
• Turn on/off
• Emoticons
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Today’s webinar is broughtto you by:
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
We would like to thank each of today’s participants and attendees as well as our partners and customers
for making our freeevents possible.
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
for Organizations:
“WebJunction has solutions for your library”
Find out more by attending ournext “1st Wednesday” presentation
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Today’s Presenters
Susan McGlameryProject Director, 24/7 Reference, Global Product Manager of Cooperative Services
Alison MillerResearcher in Distance Education, The Internet Public Library
Stephen FrancoeurInformation Services Librarian, Baruch College
Co-Produced by:
Jennifer Peterson
wj_jenpeter
Co-Produced by:
Michael Porter
wj_libraryman
29 September 2009
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
QuestionPoint: reaching users anyway, anytime, in their language
QuestionPoint: reaching users anyway, anytime, in their language
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
2,200+ QP libraries in 28 Countries2,200+ QP libraries in 28 Countries
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Answers Anyway: Open Multiple Doors to your libraryAnswers Anyway: Open Multiple Doors to your library
• Chat
• Chat widget (“Qwidget”)
• Email webforms
• Knowledge base, searchable by users
• Coming soon: QP via Twitter
• All channels integrated into QP librarian interface
• Staff cooperatively
• Compiled statistics and reports
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Answers AnytimeAnswers Anytime
• 24/7 Reference Cooperative
• 1500+ libraries cooperatively staff
• 24/7 service via back up staff
• Public & Academic Cooperative
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Answers in your languageAnswers in your language
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Spanish Language CooperativeSpanish Language Cooperative
• Cooperatively staffed by librarians in US and Mexico
• 4 hours per week contribution
• Available 120+ hours per week (out of 168)
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Ask A Librarian in SpanishAsk A Librarian in Spanish
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En EspanolEn Espanol
29 September 2009
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Susan McGlameryQuestionPoint senior product [email protected]
Questions?Questions?
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Digital Reference Options
Stephen FrancoeurBaruch College
30 Sep. 2009
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Presentation Notes
https://sites.google.com/site/digrefoptions/
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Google Wave
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For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
We do more than webinars!
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
“Our mission is to bridge the barriers to learning by providing open, affordable, online learning communities. Our members take courses, attend events, share knowledge, and network with others – all in an environment that fosters collaboration and mutual support.”
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Mobile trendsAlison Miller
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PINhttp://www.wordle.net/
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
• SMS – short message service; typically 160 character messagesLibraries offering SMS Reference Service• Pew April 2009 survey - 62% of all Americans had some experience with mobile access to digital data and tools• Pew Internet – Mobile access to data and information
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
• mobile phone use has climbed steadily among teens ages 12 to 17 – to 63% in fall of 2006 to 71% in early 2008. Teens and Mobile Phones Over the Past Five Years•Moving from Managing User Behavior to Encouraging User Behavior • Wireless Quick Facts – year end figure, December, 2008•Monthly SMS Messages 110.4B •Annualized Yearly SMS Messages 1T
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
309-222-7740
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
• over 60 libraries working together to answer SMS text questions• service hours (CST) Monday to Friday, 8am to 10pm, Saturday, 9am to 5pm, and Sunday hours coming soon
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
What if we can engage a non-traditional library user by making SMS text reference our bridge to actually coming into the library?
A great example of this concept…Mosio, Text a Librarian
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
http://www.wordle.net/
Stay InvolvedOn WebJunction
webjunction.org/virtual-referenceBlogJunction
blog.webjunctionworks.orgCrossroads (monthly newsletter)
webjunction.org/crossroadsEvents
webjunction.org/events
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
for Organizations:
“WebJunction has solutions for your library”
Find out more by attending ournext “1st Wednesday” presentation
For phone access, dial 1-866-915-8780 and click on phone icon below to get your unique PIN
Tell us what you need,we’re here to help!