Welcome

workingtogether is

Coming

a beginning

keeping

progresssuccess- Henry Ford

But Henry Ford also said about his cars:

“Any color… as long as it’s black.”“Any color…

InquisitiveBe… CreativeEmpathetic

Find what unites you

rather than what

separates you

those that aremovable,

Benjamin Franklin said…

“All mankind is divided into three classes:

those that are immovable,and those that move.”

He also said…

“Beer is living proof thatGod loves us and wants

us to be happy.”

action

philosophy

It takes

not

to create the patient customer experience

They did it by killing anyone who opposed them, but still….

Remember…The Pharoahs didn’t get the Pyramids built by just talking about it.

Not by whatyou say.

Jeff Tobe

You express what you value by what you do…

Before criticizing a colleague or a physician,

walk a mile in their shoes.

That way,if they get upset…

they’ll be a mile awayand barefoot.

“Man cannot discover new oceans unless he has the

courage to lose sight of the shore.”

-Andre Gide.

Recognize that thehighway to offering the

ultimate patient experienceis dotted with many

roadblocks.

…but roadblocks are just opportunities to find a

new route.

Believein

yourself

That what lies behind us and

what lies ahead of us

are insignificant compared to what lies within us.

Believe

color outsidethe lines

Give yourselfpermission tocolor outside

the lines

perspective

From every challenge comes an opportunity!

perspective

From every challenge comes an opportunity!

Slide 29

In every business globally…

PERSPECTIVE IS EVERYTHING!There are only two sides to the coin…

Managing the Business

Creating Value for the Customer

(Coloring Outside the Lines: Business Thoughts on Creativity, Marketing and Sales)

“Learn to see invisible opportunities where other people see only visible limitations”

Jeff Tobe

The “Harvey Principle”

Learn to see invisible opportunities where others only see visible limitations!

• It’s all about perspective• Give yourself an A.S.K.

(Alternative Solution Kick)

From every challenge comes an opportunity

It’s all about the “experience”

SatisfiedCustomers LOYAL / ENGAGED

Customers

CustomerService

CustomerEXPERIENCE

Are you Prepared to Make the Leap?

“Coloring Outside the Lines is scary business…”

© 2008 Coloring Outside the Lines™

Need to exercise our “RISK” muscles!!

KKKKK

Poem