YOUR BENEFITS PLAN

Getting StartedContact Us

If you have any questions about

your Group Benefits,

call us toll-free

1-800-USEBLUE® (873.2583) within Saskatchewan

1.800.667.6853 within Canada

or visit

sk.bluecross.ca

MSI 547 - 2M - 03/17

®Saskatchewan Blue Cross, Blue Cross, 1-800-USEBLUE and True Blue Difference are registered trade-marks of the Canadian Association of Blue Cross Plans, used under licence by Medical Services Incorporated, an independent licensee. *Trade-mark of the Canadian Association of Blue Cross Plans. †Trade-mark of the Blue Cross Blue Shield Association.

Our business hours are 8:30am to 5:00pm weekdays.

Saskatoon516 2nd Avenue NorthPO Box 4030Saskatoon SK S7K 3T2

Phone 306.244.1192 Fax 306.652.5751

Regina100, 1870 Albert StreetRegina SK S4P 4B7

Phone 306.525.5025Fax 306.525.2124

Welcome!

You can count on us to help you manage your benefits and make thoughtful health care decisions.

How can I find out what benefits are covered under my plan?

Details, including plan maximums and coverage

limitations, can be found in several locations.

• Your benefits booklet

• The Group Members section

at sk.bluecross.ca/bluelink

• Our Group Member Services mobile app

DOWNLOAD IT FREE

sk.bluecross.ca/mobile

We love what we do, we’re passionate about the services and products we offer, and we care about the people we work with every day—our customers, our colleagues, our communities.

Because in the end, it comes down to what really matters . . . caring for you.

That’s the True Blue Difference.

TRUE BLUE DIFFERENCE®

How do I submit a claim?

Direct – Ask your health care provider if they’re able

to submit the claim electronically at time of service.

Online or Mobile – Submit a claim on the mobile app or

online and attach electronic copies (scans or photos) of

your receipts.

By Mail – Download a claim form at

sk.bluecross.ca/bluelink. Print and complete it,

attach your original receipts, and drop it in the mail.

In Person – Bring your completed paper claim, along

with your original receipts, to one of our offices.

Do I need to carry my new ID card with me?

Your Blue Cross ID card includes your policy and

identification numbers. You’ll need it whenever you

contact us about your benefits. You’ll also have to

present it to your health care provider when

requesting services. If you’ve downloaded our

Group Member Services mobile app, you can use

your phone as a virtual ID card.

What can I do on my smartphone?

Our mobile app allows you to submit your claim in

under a minute. It comes packed with features.

• Find the nearest service provider

• Check your coverage

• Use your phone as a virtual ID card

• Submit your claims

• View your claim history

• View your plan usage

• View your profile and update your information

How much can I do online?

Almost everything. Just log in to your account from

any Internet connection.

• Find out what your benefits plan covers

• Submit an eClaim

• View your claim history

• View and print your Explanation of Benefits

(EOB) statements

• View your profile and update your contact or

banking information

• Request a new ID card

If you don’t find what you need online, no worries.

We are just a phone call away.

Can you deposit my reimbursements directly into my bank account?

Yes, it’s a real time-saver. Just contact your group

administrator to set up direct deposit.

Can I submit claims under two policies?

Yes, if you have more than one policy or you and your

partner have separate health plans, you may be able to

use them to maximize your reimbursement. If the claim

is for you, submit it to us. Once it’s been processed,

send a copy of your receipts and the Explanation of

Benefits (EOB) to your other insurer. If the claim is for

your partner, do the same thing in reverse. If the claim

is for your children, submit to the insurer of the partner

whose birthday comes earlier in the calendar year.

Once processed, provide a copy of your receipts and

the EOB to the other insurer.