Job Description

JOB TITLE Box Office Sales Advisor (Maternity Cover)DEPARTMENT Marketing and CommunicationACCOUNTABLE TO Box Office Manager JOB GRADE Band 2CONTRACT Fixed Term, maternity coverHOURS 30-40 hours a week, variable according to shifts

JOB SUMMARYThe duties of the Box Office Sales Advisor are customer-focused. The post is responsible for all aspects of ticket sales (memberships, bundles, groups and ancillary) plus daytime reception duties. The role demands excellent standards of customer service and a forward-thinking attitude. Full training in relevant software will be provided.

KEY OUTPUTS 1. Sell tickets for HFC events and external events

telephone and counter shifts, providing excellent customer service on the phone and in person good knowledge of all shows being sold proficiency in all aspects of ticket handling and the ticketing system (training provided) assistance to group bookers occasionally selling tickets for events off-site.

2. Generate additional income actively promote and up-sell tickets the selling of memberships increasing customer awareness on ways to donate money promote and sell Catering and merchandise offers to individuals and groups.

3. Act as point of information for audience and visitors to the building, including Stage Door reception duties visitor queries and handling deliveries being familiar with, and able to advise on, Access performances, touch tours and use of Access

equipment providing information to event organisers as requested providing information for, and assisting, staff of other departments as needed helping to maintain security of the premises, particularly backstage area and get-in corridor,

including management of keys for the building. Be a supportive and approachable team member being reliable and flexible with regard to hours of work, including taking on a share of duties off-

site, travelling if necessary wearing correct uniform smartly and according to HFC dress code being able to think forward and plan without prompting keeping the workplace clean and tidy attending training sessions as requested

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mentoring new staff members taking ownership of queries and following through on doing what you have said you will do being an Ambassador for HFC both in and out of work.

4. Performing administrative and related tasks accurately and thoroughly taking responsibility for a float and correctly balancing it at end of shift frequently checking displayed marketing materials on shows and changing or re-stocking as needed completing Box Office daily duty and check sheets working within Data Protection guidelines, regularly de-duping customer accounts and conducting

‘housekeeping’ on your computer as per HFC IT policy being proficient in handling complaints.

Hall For Cornwall’s MISSION - Putting a world of arts on Cornwall’s stage

We work to values that describe attitudes we should bring to performance of our jobs, and which help engender a positive attitude, mutual respect and collaboration. Working to our values and beliefs is an intrinsic part of every job at Hall For Cornwall.

Hall For Cornwall’s VALUES

Welcoming: means achieving excellence and commitment to high standards for audiences and customers. We will take on challenges and develop our abilities to achieve success. We will nurture openness to creativity and demonstrate receptiveness to ideas and opinions.Respect: means we welcome diversity and the ability to communicate honestly with empathy. We act in ways that demonstrate personal integrity and serve as a positive example of why others trust Hall For Cornwall.Fun: acts in ways for all to contribute to creativity. A positive attitude encourages a good and productive work atmosphere, ease with colleagues and celebration of the achievements of others.Spirited: describes the approach and character of our organisation, as well as our audiences in Cornwall. Our team is enthusiastic, determined and enterprising. Our programming and our education work will be bold, dynamic, and involving. Our audiences are lively and independent-minded.

CORE COMPETENCES These apply to all posts within Hall For Cornwall.

Teamwork Uses skills to benefit of team and HFC Contributes valuable ideas, opinions and feedback Communicates in an open and candid manner Is supportive and approachable Maintains confidentiality Abides by HFC values, policies and procedures

Reliability Can be counted on to fulfil commitments to the team

and others Trustworthy, punctual and reliable Consistently good work attendance

Commitment and attitude Pride in job-specific skills and knowledge Consistent high quality of approach and work Self-motivated towards improving self and team Pro-active, takes initiative where appropriate Safe and professional approach to duties

Results-orientedCommunication skills (as appropriate to the post) Written & oral Numeracy Electronic communication skills Ability to listen, understand and

take appropriate actionPlanning and Organisation (as appropriate to the post) Ability to prioritise Forward planning Accuracy

Self-presentation(as appropriate to the post) Neat and clean Follows dress code

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