February Event Location Time

Friday, 2/15 Vendor Sale - Robin Gerard Jewelry Magnolia Room 7am – 4pm

Monday, 2/18 Red Cross Blood Drive Auditorium 9am – 7pm

Tues. 2/26 & Wed. 2/27 Vendor Sale – Express Linen Magnolia Room 7am – 4pm

March Event Location Time

Thurs. 3/14 & Fri. 3/15 Vendor Sale – Uniforms for America Magnolia Room 7am – 4pm

Monday, 3/18 Red Cross Blood Drive Auditorium 9am – 7pm

Wednesday, 3/27 Vendor Sale – Books r Fun Magnolia Room 7am – 4pm

April Event Location Time

Monday, April 22 Volunteer Appreciation Luncheon Maggiano‟s Noon

NW District February - March 2013 Lester Sloan, Editor

WELLS T AR COB B HO S P I T AL AU XIL IAR Y

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Upcoming Events

INSIDE THIS ISSUE

President's Message & Upcoming Events 1

From Lori's Desk 2

Birthdays 3

Gift Shop Message 4

Reminders 5

American Red Cross 6

Safety First 7

Volunteer Spotlight 8

Recipe Corner 9 Guess Who 10

Newsletter

Volume 4, I ssue 1

From the Auxiliary President

Dear Volunteers,

It‟s hard to believe that February is almost here. Winter has not

been too bad this year, but I sure am looking forward to the

first sign of spring.

The Auxiliary Board sponsored an enjoyable Christmas party at

C. Freeman Poole Senior Center. I think everyone enjoyed the

food and fellowship. We want to thank Mary Davis, Marsha Nix

and Gloria Wright for playing and leading us in song for the

Christmas spirit and to Raymond Coffman for our inspiration.

Thanks to everyone who brought items for our outreach at

Unihealth Retirement Home. It was a big hit with the residents.

A great big thanks to those who worked so hard on Saturday,

November 17, 2012 to help the resident‟s with their shopping.

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Don‟t forget daylight savings time begins March 20th

.

The Auxiliary will be looking for some new

volunteers to serve on the Board for the 2013-2014

year. Please consider volunteering to be a member

of the board. It can be a rewarding experience and

we need some new ideas to make our organization

run well.

Thank you,

Bill

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Happy New Year.

I hope you had a safe and happy holiday season.

This year is going to be a great year. We are

continuing our journey with Step up to Service

Excellence.

The next couple of months we will be focusing on

Presenting a Professional Appearance. Our

grooming and dress not only reflect our respect for

our customers and ourselves, it can also impact

infection prevention. Consider our customers‟

expectations in how we present ourselves and our

facility. As volunteers, your volunteer uniform

should always be neat and clean.

In December, we had our Annual Volunteer

Christmas Luncheon. The lunch was delicious and

everyone had a really nice time. It is so nice seeing

so many of you together. What a wonderful

opportunity to meet other volunteers we may have

never met because they volunteer in another area

or on a different day.

We can‟t wait to see you at our next luncheon on

April 22. This will be a very special luncheon

because it is our Annual Volunteer Appreciation

Luncheon. Communicating your RSVP to the

Volunteer Appreciation Luncheon will be of the

From: Lori's Desk

utmost importance if you would like to attend

this luncheon. Each volunteer will need to have a

ticket to attend the luncheon. You will receive

the ticket after you RSVP. The invitation for the

luncheon will be mailed to you at the end of

February or first of March. Those that respond

confirming they will attend will be sent a ticket by

mail. You must bring this ticket with you to the

luncheon.

This new process is being put in place to help us

plan more accurately. We had over 10 volunteer

show up to the last luncheon that had not RSVP‟d.

We also had 7 volunteers who did not show up

after communicating that they would. It is very

important to communicate and RSVP for all

luncheons because payment for the meals and

event are paid for in advance.

I truly appreciate your understanding of why we

will be asking you to adhere to this process. You

all are the BEST volunteers in the whole wide

world to me, Crystal, Kandice and Jestine!!!

Take Care,

Lori

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Helen Conley 1/6

Miriam Jordan 1/7

Patricia Richardson 1/7

Gwendolyn Jordan 1/9

Steve Lineberry 1/11

Georgine Edwards 1/13

David Mobley 1/15

Shelby Torbert 1/15

Larry Bailey 1/16

Geraldine Caucci 1/17

Mary Reckard 1/18

Snooky Whittemore 1/18

Faye Campbell 1/21

Carole Driskell 1/21

Carolyn McCoy 1/21

Elaine Barksdale 1/21

Vickie Francis 1/22

Sandra Melear 1/23

Joyce Osborne 1/25

Hazel Caldwell 1/27

Helen Warso 1/27

Joseph Burke 2/1

Cheryl Hood 2/6

Kimberly Beidler 2/6

Alexia Hathcock 2/6

Susan Hayes 2/9

Norman Causey 2/13

Terry Phillip 2/13

Jim Galluzzo 2/15

Sharon Wagner 2/15

Marge McCarthy 2/19

Carolyn Poole 2/25

James Mitchell 2/26

Linda Mitchell 2/28

Marcel Anzeumafack 3/5

C.W. Driskell 3/9

Janice Newberry 3/9

David Titus 3/10

William Ekane 3/11

Angela Gabehart 3/13

Dorothy Collins 3/14

Becky Blades 3/18

Devonne Simpson 3/18

Janet Randell 3/19

Tina Motley 3/22

Lynn Friedman 3/23

January Birthdays

February Birthdays

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March Birthdays

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Our Valentine Extravaganza will be held on

February 14th in the Magnolia Room. We will be

offering very exciting and many special gifts you

can buy for your loved ones, even that last

minute bouquet or special gift you did not think

of is HERE!! Do come, look and purchase!

Please invite all relatives and friends to our

February 14th extravaganza. Happy Valentine's

Day!!

Let me close with a special welcome to all of our

new volunteers. Stay healthy and well.

Peace,

Yvonne Dotson

Gift Shop Chairperson

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Dear Fellow Volunteers,

A very Happy and Blessed New Year to all!

I pray that this year is all we hope for and more.

Our winter season has begun with many new and

exciting items in both sections of the Women and

Children's shops. Christmas was awesome!

Presently, there is a full stock of infants' wear

with great choices to make our baby girls look

quite chic! The ladies and gentlemen will also be

pleased to find ample supplies of perfumes and

other unique items.

And recently, Kandice and Jestine have really

been busy mart shopping for new and interesting

pieces of jewelry, watches, and more. Also, enjoy

perusing our Choice book supply which is indeed

delightful and at bargain prices.

Hospital Auxiliary Volunteers

by Doreen Scerri, 2007

When one lives for others and gives with love,

another's life lights up with blessings from above.

A volunteer's work is valuable when offered with a smile

With each task done sincerely, it is all worthwhile.

The gift of time is priceless, all volunteers will go far ---

For a volunteer is someone special, just like a shining star.

submitted by Yvonne Dotson

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Reminders

Volunteers Needed For: Main Lobby Ambassador : Monday

afternoon-12:30-4:30

Fitness Center:

Tuesday 5PM-7PM

Wednesday – 6AM-8 AM ,

5PM-7PM

Supply & Distribution Monday,

Tuesday ,Thursday & Friday

mornings

Both Gift Shop and Women &

Children Shoppe ( See Kandice for

day and times)

ICU/CCU Family Waiting Room

o Monday – anytime

o Tuesday – afternoon, evening

o Wednesday – anytime

o Friday - morning and evening

o Saturday - evening

o Sunday – anytime

VIP

o Morning –Tuesday and Friday

o Afternoon –Tuesday,

Wednesday Thursday, Friday

For Sale by Karen Belcher – 770-739-8186

Silk tree for sale. Will need to pick up.

Approximately 8ft tall; Price: $15.

HAND MADE SCARVES

Variety of colors Made of Ribbon Yarn Machine Wash & Dry

2 sizes: Short $10.00 Long $15.00

Variety of colors.

Call Gail Cromey 770-944-2822

David Mobley

130 Rutherton Court

Lawrenceville, GA 30044 (No change to Phone Number)

Saves Lives

Blood Drives: All Blood Types Needed!

WellStar Cobb Hospital Volunteer Services would like for you to make

donating blood part of your New Year's resolution. Volunteer Services

has set a goal of 6 volunteers per month to donate blood. Not only will

you receive the joy of knowing you have saved lives but you will receive

thank you items from the Blood Drive staff as well as 4 volunteer hours

to show our appreciation. Please consider donating at one of the

upcoming blood drives and help us meet our goal. Just a single hour of

your time can save up to three lives!

The Goldbach Ehmer twins were born eleven weeks premature and weighed only two pounds each. Their bodies were not able to produce red blood cells, so they needed donations to survive. They were so small that it took just one pint of blood, over eight transfusions, to save their lives!

For more information or to schedule an appointment to donate, please call 1-800-RED CROSS (1-800-733-2767) or www.redcrossblood.org.

Next Blood Drives:

Monday, February 18th 9:00am – 7:00pm Auditorium

Monday, March 18th 9:00am – 7:00pm Auditorium

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IMPORTANT SAFETY INFORMATION:

Wheelchair Management

The following rules for operating a wheelchair with a visitor or hospital patient in it. These rules

are to provide safety and comfort of the visitor or patient.

1. Always lock the brakes and raise the foot rests before the person gets into or out of the

wheelchair.

2. Never allow the person to step on or stand on the footrest.

3. Never allow the person to grasp the wheels of the wheelchair.

4. Never allow the person to extend elbows or hands outside the armrest.

5. When ready to move person, unlock the wheels and push chair from behind; do not pull

it. Push forward slowly and steadily to avoid „fishtailing.”

6. Travel at slow speed to prevent injury and accidents, using caution when approaching

blind corners.

7. Turn chair and enter elevator backwards, so that the person faces the door.

8. Never allow elevator door to bump wheelchair, and avoid bumping into walls.

9. ALWAYS introduce yourself and let the visitor or patient know what you are doing and

where you are going.

Patient Identification When corresponding or transporting a patient, the Volunteer must verify that this is the correct

patient for correspondence or transport.

The Volunteer will verify using 2 patient Identifiers: Name and Date of Birth

For Example: Hello my name is _________ I am going to transport you to___________. Can you

verify your name and date of birth?

(You should have this information to verify.

If you do not you will need to verify with a clinical staff member.)

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VIEWPOINT

We are bringing back the Volunteer Spotlight to the Volunteer Viewpoint Newsletter.

Our Volunteer Spotlight for this newsletter is .

Steve retired from banking after working in bank operations 40 years. He also retired from the

Georgia Army National Guard after 33 years . He is a Veteran of the First Gulf War 1990-1991.

Steve is a committed blood donor presently having donated over 22 gallons. “Three years

immediately following Desert Storm was the longest time I was not allowed to donate blood. I

would like to be able to give twice my weight in blood, but that will still take a while and as the

song goes… “The future is not ours to see.”

Steve has been a volunteer since June 2006. He is one of the Auxiliary Treasurers.

When asked why he volunteers Steve says, “I enjoy being a service to others. Working in the

treasurer‟s office may seem as though I‟m not really serving others, but hopefully I am at least

performing a service not everyone cares to do.” “I find volunteering gratifying when serving

others.”

Steve continues to do an excellent job as our Auxiliary Treasurer. He has a great sense of humor

and is a joy to have in the Volunteer Services Office on Tuesday mornings.

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VIEWPOINT

Red Velvet Espresso

and Cream Swirled

Brownies

Heat oven to 350ºF (325ºF for dark or nonstick pan). Grease bottom only of 13x9-inch pan with shortening or cooking spray. In small bowl, beat cream cheese swirl layer ingredients with electric mixer on low speed until smooth. Set aside. 2 Make brownie batter as directed on box, using water, oil, eggs and adding espresso coffee powder and red food color; mix well until batter turns a rich red color. Spread batter in pan. Dollop cream cheese mixture by tablespoonfuls evenly on top of batter. With knife, cut through mixture a few times to marble. Bake as directed on brownie mix box or until toothpick inserted in center comes out almost clean. Cool completely, about 1 hour. Cut into 5 rows by 3 rows. Store in refrigerator

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Cream Cheese Swirl Layer 1 package (8 oz) cream cheese, softened 1 egg

½ cup sugar

1 tablespoon Gold Medal® all-purpose flour 1 tablespoon vanilla

Brownie Layer

1 box Betty Crocker® Original Supreme Premium brownie mix Water, vegetable oil and eggs called for on brownie mix box

2 teaspoons instant espresso coffee powder

1 bottle (1 oz) red food color

Author: Unknown

When we were young, we had dreams and expectations. We imagine things; we think about what we want to be or what we want to do. We wonder what we will become. Then one day we realize we are no longer young, but grown adults. We accept our success and failures and we move on. When life Happens, work, careers, family, etc…, we find apart of our dreams and/or visions are not dreams or visions any more. We have lost sight of our goals. Life just got in the way If we take the time to dream again then life can be restored to our dreams and visions. We still have to go on, with or without our dreams; might as well be with them. There is an old saying so true. It is plan your work and work your plan. Life is too short not to fulfill a dream or two. So don’t let life pass you by. You are not too old. You are qualified. Set your course, plan your work, and make a go of it. Kernel Sanders started his business when he was sixty. The Kentucky Fried Chicken Business is still successful today. His legacy lives on. Yours can too.

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January / February 2013 ● Volume 4, Issue 1

Patient and Family Centered Care

This publication provides WellStar team members with information about the diverse patients and communities that we serve. It

highlights a different ethnicity or a different dimension of diversity to introduce the various customs, traditions and cultures and the rich

diversity of patients in hopes of fostering greater respect and understanding. No generalizations about individuals should be made since

all individuals differ. When in doubt, ask. Information highlighted in this publication is taken from the Culture Vision tool and Global

Atlanta Snapshots, a publication of Atlanta Regional Commission and Lipson & Dibble, Culture & Clinical Care, 2005. More in-depth

information can be found on the Culture Vision tool on eSource (Human Resources/Cultural Competency/Culture Vision).

“No decision about me without me” is the motto for the effort to implement patient

centered care (PCC) everywhere in the U.S. healthcare system. PCC is defined by the

Institute of Medicine as “care that is respectful of and responsive to individual patient

preferences, needs, and values” and that ensures “that patient values guide all clinical

decisions.” The Joint Commission initially focused on language, culture and health

literacy, however over time they have expanded these areas to include effective

communication, cultural competence and patient and family centered care. Effective

communication is now accepted, not only as a core component of quality care and patient safety but is closely

correlated to patient satisfaction and adherence to treatment plans.

Patients entering the healthcare system have unique needs. As they move along the care continuum they not

only assess their clinical experiences, including their relationships with nurses, providers and ancillary staff but

they also develop impressions of all areas of the healthcare system. The way that we engage patients or in some

instances disengage patients, often by ignoring or belittling their spiritual or cultural needs, directly impacts the

way they receive information and participate in their care. To add to this, growing research suggests that a

variety of patient populations experience decreased patient safety, poorer health outcomes, and lower quality of

care based on race, ethnicity, language, disability and sexual orientation. At WellStar, we continue to explore

ways to better respond to individual needs in order to ensure that each patient receives high quality medical care

and is provided with an exceptional healthcare experience. Among the best patient centered strategies that we

can use each day to engage patients and families are the following:

Treat patients with dignity and respect

Share information with patients

Engage the patient and the family

Collaborate and cooperate (across disciplines)

The information contained in this edition of the newsletter provides specific strategies and highlights healthcare

regulatory requirements regarding effective communication, cultural competence and patient and family

centered care across the care continuum. To learn more about patient and family centered care, go to eSource

>Human Resources>Cultural Competency DID YOU KNOW? A study by the Boston University School of Public Health concluded that LEP patients with no access to language

services return to the Emergency Room more frequently than patients who do have access to medical interpreters.

The 2010 census ranked Georgia seventh in the nation in the pace of population growth. This growth has led to rapid

shifts in the overall composition of the state’s population.

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REGULATORY COMPLIANCE

Culturally and Linguistically Appropriate Services (CLAS), Standards, issued by the Department of Health & Human Services and endorsed by the Joint Commission were established to ensure that healthcare organizations become more responsive to the cultural and language needs of patients.

These fourteen (14) standards are organized by themes: Culturally Competent Care, Language Access Services and Organizational Supports for

Cultural Competence. At WellStar, our goal is to integrate all of these standards throughout the care continuum. Each team member plays a vital role in helping to ensure compliance with these standards.

Standard 1 Healthcare organizations should ensure that patients/consumers receive from all staff member's effective, understandable, and respectful

care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language. Standard 2 Healthcare organizations should implement strategies to recruit, retain, and pro-mote at all levels of the organization a diverse staff and

leadership that are representative of the demographic characteristics of the service area.

Standard 3 Healthcare organizations should ensure that staff at all levels and across all disciplines receive ongoing education and training in culturally and linguistically appropriate service delivery.

Standard 4 Healthcare organizations must offer and provide language assistance services, including bilingual staff and interpreter services, at no

cost to each patient/consumer with limited English proficiency at all points of contact, in a timely manner during all hours of operation. Standard 5 Healthcare organizations must provide to patients/consumers in their preferred language both verbal offers and written notices

informing them of their right to receive language assistance services.

Standard 6 Healthcare organizations must assure the competence of language assistance provided to limited English proficient patients/consumers

by interpreters and bilingual staff. Family and friends should not be used to provide interpretation services (except on request by the

patient/consumer).

Standard 7 Healthcare organizations must make available easily understood patient-related materials and post signage in the languages of the commonly encountered groups and/or groups represented in the service area.

Standard 8 Healthcare organizations should develop, implement, and promote a written strategic plan that outlines clear goals, policies, operational

plans, and management accountability/oversight mechanisms to provide culturally and linguistically appropriate services. Standard 9 Healthcare organizations should conduct initial and ongoing organizational self-assessments of CLAS-related activities and are

encouraged to integrate cultural and linguistic competence-related measures into their internal audits, performance improvement programs, patient

satisfaction assessments, and outcomes-based evaluations. Standard 10 Healthcare organizations should ensure that data on the individual patient's/consumer's race, ethnicity, and spoken and written

language are collected in health records, integrated into the organization's management information systems, and periodically updated.

Standard 11 Healthcare organizations should maintain a current demographic, cultural, and epidemiological profile of the community as well as a needs assessment to accurately plan for and implement services that respond to the cultural and linguistic characteristics of the service area.

Standard 12 Healthcare organizations should develop participatory, collaborative partner-ships with communities and utilize a variety of formal

and informal mechanisms to facilitate community and patient/consumer involvement in designing and implementing CLAS-related activities. Standard 13 Healthcare organizations should ensure that conflict and grievance resolution processes are culturally and linguistically sensitive and

capable of identifying, preventing, and resolving cross-cultural conflicts or complaints by patients/consumers.

Standard 14 Healthcare organizations are encouraged to regularly make available to the public information about their progress and successful innovations in implementing the CLAS standards and to provide public notice in their communities about the availability of this information.

Cultural Connections

CULTURAL CONNECTIONS QUIZ E-mail answers to Stephanie.Taylor@wellstar.org The first person to respond with the correct answers will be recognized in a

future edition of Cultural Connections Newsletter.

1) How many of the CLAS Standards pertain to language access services? (a) 4 (b) 14 (c ) 7 (d) 10

2) What is the likely impact of effective communication to patients seeking healthcare services?

(a) appropriate utilization of resources (b) decrease unnecessary lab tests ( c ) increase compliance (d) all of the

above

3) Only the standards that pertain to language access services, contained in the CLAS Standards, are mandated.

(a) True (b) False

4) Which standard is contained in every section of The Joint Commission’s, Advancing Effective Communication, Cultural

Competence and Patient and Family Centered Care, A Roadmap for Hospitals, 2010 (hint: see page 3)

(a) patients' dietary needs (b) patients’ mobility needs (c ) patients’ communication needs

5) BONUS: The ability of healthcare providers to understand and effectively respond to the cultural and language

needs of patients during the healthcare encounter is defined as:

a) assessment b) cultural competence c) effective communication d) all of the above

INSIGHTS ON DIVERSITY “The greatest mistake in the treatment of diseases is that there are physicians for the body and physicians for the soul, although the two cannot be

sepa-rated.” ~Plato

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