we're all educators here
TRANSCRIPT
We’re All Educators Here
March 2015
Presented by GNA Garcia
We are not warriors fighting
on the “front lines.”
We are not medics performing “triage” on the wounded.
We’re all educators here.
Our College
• Professors• Advisors• Tutors• Peers• Coaches• Facilities Staff• Counselors • Student Services Personnel
We’re all educators here.
Student Services Personnel Student Affairs Staff
• Academic Advising• Student Life• Career Counseling• Financial Aid• Registrar• Athletics• Many, many others
What’s your personal signature?
What can we agree on?
Our exceptional service provides useful knowledge and support delivered with care to make life easier for our students.
Reality & Ideals
Student-Customer• Always right• Transactions• Speed and quantity• Information-given
Student-Centered • Educational• Relationships • Pedagogical care• Information-learned
What three words would you like students to say about you?
Our exceptional service will provide useful knowledge and support, and it will be delivered with care to make life easier for them—our students.
We’re All Educators Here
References• popularresistance.org (2014). “We Are Students Not Customers” (image). Downloaded on March 10, 2015
from https://www.popularresistance.org/wp-content/uploads/2013/07/Cooper-Union-We-are-Students-Not-Customers-e1373664073701.jpg
• THQ (2007). “FRONTLINES: Fuel of War” (image). Downloaded on March 10, 2015 from http://bestgamewallpapers.com/files/frontlines-fuel-of-war/the-frontline.jpg
• IrishManSpeaks (2014). “Three Words to a Great Customer Service Experience from Chicago Speaker” (video). Downloaded on March 10, 2015 from https://youtu.be/vEDPDvOOtoU
• Rev Cleon .J. Alleyne (2011). “The Simple Truths of Service - Johnny the Bagger” (video ). Downloaded on March 10, 2015 from https://youtu.be/-btclTHoAK8
• Muppet Wiki (2015). “The People in Your Neighborhood.” Downloaded on March 10, 2015 from http://muppet.wikia.com/wiki/The_People_in_Your_Neighborhood_%28song%29
• Cheney, G., McMillan, J. J., & Schwartzman, R. (1997). “Should we buy the student-as-consumer metaphor?” Downloaded on March 9, 2015 from http://mtprof.msun.edu/Fall1997/Cheney.html
• Kreuter, M. (2014). INSIDEHigherED.com, “Customer Mentality.” Downloaded on March 9, 2015 from https://www.insidehighered.com/views/2014/02/27/essay-critiques-how-student-customer-idea-erodes-key-values-higher-education
• Traphagan, J. W. (2014). DallasNews.com, “Universities’ Customer Service Problem.” Downloaded on March 9, 2015 from http://www.dallasnews.com/opinion/sunday-commentary/20140425-universities-customer-service-problem.ece
