what comes after reliability? dave king executive director indiana higher education...
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What comes after reliability? What comes after reliability?
Dave KingDave KingExecutive DirectorExecutive Director
Indiana Higher Education Indiana Higher Education
Telecommunication SystemTelecommunication System
StateNets04StateNets04February 2004February 2004
TempeTempe
Roller CoasterRoller Coaster– FundingFunding– RevenueRevenue– DebtDebt– SolvencySolvency
What comes after What comes after reliabilityreliability??
Circuit Prices… Circuit Prices…
““The” IssueThe” Issue
“Yeah, we understandyou offer more thanjust circuits…but we can’t afford it.”
What comes after What comes after reliabilityreliability??
Once the static was reduced…we Once the static was reduced…we were able to take a look at the were able to take a look at the real value proposition:real value proposition:
ReliabilityReliability
What comes after What comes after reliabilityreliability??
ReliabilityReliability– Hard to make the Hard to make the
case with initial case with initial membersmembers
Members who’ve Members who’ve switched make switched make the case for you…the case for you…
What comes after What comes after reliabilityreliability??
So what So what doesdoes comes comes after reliability?after reliability?
Perception adjustment:Perception adjustment:– Advanced network Advanced network “services”“services” as as
opposed to opposed to “circuits”“circuits”
What comes after What comes after reliabilityreliability??
– QoSQoS– Field ConsultantsField Consultants– Personalized Help Desk supportPersonalized Help Desk support
Indiana Telecommunication Indiana Telecommunication
Network focus points:Network focus points:
What comes after What comes after reliabilityreliability??
Search, Partner Applications and Portals, Single Sign-on, Personalization
Federation of Providers, Trust Relationship, Interconnections
Meta-data Tagging, Legacy Data Access
Profile Builder, Intelligent Agents; Community Building,
Real-time Needs AssessmentCommunity Tracking
Access Layer
Middleware Layer
DataLayer
Community Development Layer
Secu
rity
Researc
h a
nd
Develo
pm
en
t
Indiana Learning Portal Development Phases
What comes after What comes after reliabilityreliability??
Search, Partner Applications and Portals, Single Sign-on, Personalization
Federation of Providers, Trust Relationship, Interconnections
Meta-data Tagging, Legacy Data Access
Profile Builder, Intelligent Agents; Community Building,
Real-time Needs AssessmentCommunity Tracking
Access Layer
Middleware Layer
DataLayer
Community Development Layer
Secu
rity
Researc
h a
nd
Develo
pm
en
t
Indiana Learning Portal Development Phases
What comes after What comes after reliabilityreliability??
Middleware as an Advanced Network Middleware as an Advanced Network ServiceService– Federated Trust RelationshipsFederated Trust Relationships– Network members provide contentNetwork members provide content
—not network—not network– Improves Improves IntranetIntranet capability capability
What comes after What comes after reliabilityreliability??
Optical Fiber ExpansionOptical Fiber Expansion
What comes after What comes after reliabilityreliability??
Gary
South Bend
Fort Wayne
Muncie
IHETS
Bloomington
Evansville
Columbus
Lafeyette
Terre Haute
Richmond
New Albany
Vincennes
Kokomo
I-Light2I-Light2• Dark Fiber bids inDark Fiber bids in• Operational 12/04Operational 12/04
•TeachingTeaching•ResearchResearch•ProductionProduction•EconomicEconomic DevelopmentDevelopment
What comes after What comes after reliabilityreliability??
Dave KingDave KingExecutive DirectorExecutive Director
Indiana Higher Education Indiana Higher Education Telecommunication SystemTelecommunication System
[email protected]@ihets.org www.ihets.orgwww.ihets.org
Copyright David A. King, 2004 This work is the intellectual property of the author. Copyright David A. King, 2004 This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.To disseminate otherwise or to republish requires written permission from the author.