what does emotional intelligence include? self-awareness self-management empathy social skills...

What Does Emotional What Does Emotional Intelligence Include?Intelligence Include?

Self-Awareness

Self-Management

Empathy

Social Skills

“Emotional Intelligence refers

to the array of personal-

management and social skills that

allows one to succeed in the

workplace and life in general”

- Emily A. Sterrett Ph.D.

“Leadership is almost all emotional

intelligence”

- Working with Emotional Intelligence

Important Important ConceptsConcepts

• Emotions are not unanalyzable “primaries” but are the consequences of ideas stored in the subconscious

• Emotions seem automatic but can be changed by changing the inputs

• There is not a conflict between reason and emotion.

• Emotions do not compel action; everyone has the power to make choices in the face of emotional responses. Even the choice of taking no action.

• Healthfully balancing emotion and reason is important to leadership success

Emotional Intelligence

““We must have the We must have the ability to experience ability to experience

emotions to be emotions to be rational. Why? Because rational. Why? Because our emotions provide our emotions provide

important information important information about how we about how we

understand the world understand the world around us.”around us.”

Judge & RobbinsJudge & Robbins

What are What are Emotions?Emotions?

Object Cognition Value Appraisal Object Cognition Value Appraisal Emotion Emotion


“Emotions are the form in which one experiences automatic, subconscious

value judgments”

-Edwin A. Locke

Self-Self-AwarenessAwareness

Emotional Awareness

Accurate Self-Assessment

Self-Confidence


“Attuning to our feelings, according to neurological

research, helps us find the meaning in data, and so

leads to better decisions. Our

emotional memory banks thus enable us

to judge information efficiently.”

- Primal Leadership

“The unexamined life is not worth living”

- Socrates

Self-Self-ManagementManagement

Self-Control

Integrity

Adaptability


"Anybody can become angry -

that is easy, but to be angry with the

right person and to the right degree and at the right time and for the

right purpose, and in the right way - that is not within everybody's power and is not easy."

- Aristotle

“Circumstance has no power over you. Your

inner weather is always and forever at your

command”

- Olga Rosmanith

Introspection Introspection for Emotional for Emotional

ControlControl• Identify and Name your

Emotions

• Identify Their Causes

• Change the Cause: Object/Cognition/Values

• Disengage from Sabotaging Emotions

• Consciously and Rationally Choose Actions


““This ability does not mean This ability does not mean that you never feel emotions that you never feel emotions or act emotionally but that or act emotionally but that

your emotions are integrated your emotions are integrated into your decisions and your into your decisions and your

behavior in a way that behavior in a way that enhances your life and lives enhances your life and lives

of those around you. of those around you. Emotional management is Emotional management is neither suppressing one’s neither suppressing one’s feelings nor venting them. feelings nor venting them.

Effective emotional Effective emotional management is not a management is not a

question of whether we question of whether we should strive to control our should strive to control our

feelings but how we can feelings but how we can intelligently engage and intelligently engage and

disengage from them.”disengage from them.”

-Caruso & Salovey

EffectiveEffective Not Not EffectiveEffective

Why?Why?

Emotions focus Emotions focus attentionattention

Can “psych up,” Can “psych up,” calm down, or calm down, or maintain a moodmaintain a mood

Can cheer others Can cheer others up, calm others up, calm others down, and manage down, and manage others’ feelings others’ feelings appropriatelyappropriately

Is open to one’s Is open to one’s feelings and the feelings and the feelings of othersfeelings of others

Emotions are Emotions are distractingdistracting

Is a slave to Is a slave to passionspassions

Has no intentional Has no intentional impact on others’ impact on others’ feelings; has feelings; has unintentional unintentional impact on other’s impact on other’s feelingsfeelings

Leads an Leads an emotionally emotionally impoverished lifeimpoverished life

Emotional Emotional ContagionContagion

CooperationCooperation

MotivationMotivation

CreativityCreativity

Enhanced Enhanced PerformancePerformance

LeadershipLeadership

Why Does this Why Does this Matter?Matter?


EmpathyEmpathy

Understanding Others

Service Orientation

Appreciating Diversity

Political Awareness


“A person’s toothache means

more to that person than a famine in

China which kills a million people.”

-Dale Carnegie

“The best leaders are and have been those

who are the best observers of the human

condition.”

- Kouzes and Posner

Influence, Influence, Power, Social Power, Social

SkillsSkillsBuilding Bonds

Collaboration and Cooperation

Influence


“If you are to convert a man to your cause

you must first convince him you are

his friend.”

- Abraham Lincoln

“We will work harder and more effectively for people we like. And we will like them in direct proportion to how they

make us feel.”

- Kouzes and Posner

Reward Power

Coercive Power

Legitimate Power

SupervisionSupervision

LeadershipLeadership

Sources of Power Sources of Power and Influence and Influence


Expert Power

Referent Power

3 Outcomes to Influence3 Outcomes to Influence

• Resistance - The employee is actively or tacitly opposed to carrying out the requests

• Compliance – The employee is willing to carry out the requests but is not invested in the success of it. The employee does the bare minimum, enough to avoid punishment.

• Commitment – The employee identifies with the purpose and the person making the request. The employee is engaged and wants the request to succeed.

Sources of Power Sources of Power and Employee Reactionsand Employee Reactions

• Coercive Power

• Reward Power

• Legitimate Power

• Expert Power

• Referent Power

Resistance

Compliance

Commitment


Dale Carnegie Says to Have Dale Carnegie Says to Have Lasting Influence on People we Lasting Influence on People we Should . . .Should . . .

•Effusive Genuine PraiseEffusive Genuine Praise

•Positive AttitudePositive Attitude

•Care Enough to RememberCare Enough to Remember

•Sense of Humor/Self DeprecatingSense of Humor/Self Deprecating

•Admit When you are WrongAdmit When you are Wrong

•Try to Make Others Look GoodTry to Make Others Look Good

•Avoid Arguments but not Important Avoid Arguments but not Important ConversationsConversations

•Respect Others’ EmotionsRespect Others’ Emotions

Emotional IntelligenceEmotional Intelligence

The Leadership “it” FactorThe Leadership “it” Factor

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