what is a project manager really? - rochester chapteris+a+pm.pdf · project manager skills set...
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What is a Project Manager –Really?
Terri Knudson
Mayo Clinic, Enterprise Portfolio Management Office (EPMO)
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Discussion Overview
• Historical Perspective
• Project Management (PM) at Mayo
• Who are Project Managers?
• What is a Project Manager – Really?
• How to enhance your PM skills
• Questions and Comments
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Historical Perspective
• Years Ago• Little awareness of Project Management as a specific skill set
• Staff assigned to manage projects based on availability
• Project Management by “heroics”
• More Recently• Increased awareness of Project Management skills
• Sponsors are pursuing experienced Project Managers
• Standard tools and processes available
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Project Management at Mayo
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PM Solutions’ Project Portfolio
Management Maturity Model
INITIAL PROCESS
BASIC
STANDARDS AND
PROCESSES
ENTERPRISE
STANDARDS AND
PROCESSES
STRATEGIC
PROCESS
MANAGEMENT
OPTIMIZED
PROCESSESLevel 2
Level 3
Level 4
Level 5
Level 1
PM Solutions’ Project Portfolio Management Maturity Model. James S. Pennypacker, editor. Center for Business Practices®. 2005. ISBN: 1-929576-17-X. P.p 22-23 Modified by EPMO.
No processes
No project inventories
Basic processes
Project portfolios
Enterprise processes
Active portfolio mgmt
Project value metrics
Strategic value decisions
Continuous improvement
Fundamental Components = Governance, Processes, Inventory, Standards, Tools, Reporting
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Delivery
Coordination
Results
Portfolio
Management
Program
Management
Project
Management
SKILLS & RESOURCING
PROJECT PORTFOLIO MANAGEMENT
PROJECT MANAGEMENT INFRASTRUCTURE
PPM Evolution and Maturity - Areas Lead by EPMO
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Delivery
Coordination
Results
Portfolio
Management
Program
Management
Project
Management
PROJECT PORTFOLIO MANAGEMENT
•Portfolio Management
•Program Management
•Operational Partnerships
•Processes-Approvals, Prioritization, Funding
•Management Reporting
PPM Evolution and Maturity - Areas Lead by EPMO
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Proposed 2010 – Approval Process Overview
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Delivery
Coordination
Results
Portfolio
Management
Program
Management
Project
Management
PROJECT MANAGEMENT INFRASTRUCTURE
•Methodology
•Standard Best Practices
•Tools and Templates
PPM Evolution and Maturity - Areas Lead by EPMO
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To-Date - Project Standards/Tools used by MC Leaders
Management Team
Dashboard
Project Charter
Portfolio Leadership Dashboard
Project Status Reports
Resources Scope
Schedule
Board of Trustees
Dashboard
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Delivery
Coordination
Results
Portfolio
Management
Program
Management
Project
Management
SKILLS & RESOURCING
•Training and Education
•Mentoring and Coaching
•Resource Matching
•EPMO Resourcing
PPM Evolution and Maturity - Areas Lead by EPMO
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Project Management Resourcing Models
• Model 1 – Training and Education• PM is internal to department and obtains PM training
• Model 2 – Mentoring and Coaching• PM is internal to department and obtains PM mentoring
• Model 3 – Resource Matching• PM is assigned short term from another Mayo Departments
• Model 4 – EPMO Resourcing • PM is assigned full time for multiple years to large/mega
strategic level project
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PM Career Ladder
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Project Management Career Ladder
• Project Manager III
• Project Manager II
• Project Manager I
• Project Analyst III
• Project Analyst II
• Project Analyst I
• Project Assistant
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Delivery
Coordination
Results
Portfolio
Management
Program
Management
Project
Management
SKILLS & RESOURCING
•Training and Education
•Mentoring and Coaching
•Resource Matching
•EPMO Resourcing
PROJECT PORTFOLIO MANAGEMENT
•Portfolio Management
•Program Management
•Operational Partnerships
•Processes-Approvals, Prioritization, Funding
•Management Reporting
PROJECT MANAGEMENT INFRASTRUCTURE
•Methodology
•Standard Best Practices
•Tools and Templates
PPM Evolution and Maturity - Areas Lead by EPMO
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Who are Project Managers?
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You are – or can be!
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General Management Skill Sets
Human Resources
Operational Planning Others
Communication
New Skill
Requirements for
Today
Financial Management
Organization
Project Mgmt
Quality Mgmt Change Mgmt
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What is a Project Manager- Really?
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Official Definition
• Project Manager Definition:• Person responsible for accomplishing the project objectives.
• Applies knowledge, skills, tools and techniques to project activities to meet project requirements
• Integrates the project management processes through initiating, planning, executing, monitoring and controlling, and closing.
• PM Related Titles: • Project Manager – Manages all aspects of the project
• Technical Manager – Manages technical aspects of the project
• Business Analyst – Develops business requirements
• Change Manager – Manages organizational/individual side of change
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Project Management Leadership Levels- “Hard” versus “Soft” Skills
• Leadership –• Ability to lead team of people towards a common goal and
objective
• Management –• Ability to manage and direct a team of people and their
activities
• Coordination -• Ability to coordinate an activity or function to achieve desired
results
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Categories of Skill Levels
• Project
• Position
• Person
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PM Resourcing – Skill Levels
• Project• Size
• Scope
• Complexity
• Position• Accountability
• Alignment
• Time Commitment
• Person • Leadership Level
• Education
• Experience
•Project Manager 3
•Project Manager 2
•Project Manager 1
•Project Analyst 3
•Project Analyst 2
•Project Analyst 1
•Project Assistant Coord
ina
te
M
anag
e
Lead
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Project Manager Skills Set – Project – Size
Small
Project
Mega
Project
Large
Project
Medium
Project
Maintenance
Activities
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Project Manager Skills Set – Project – Scope
Work Unit
Enterprise
Multiple
Department
Department/
Division
Individual/
Team
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Project Manager Skills Set – Project – Complexity
Low Risk
Extreme Risk High Risk
Moderate
Risk
No Risk
Solution focused on a
single problem with no
interrelationships Solution focused on a single
problem with a few simple
interrelationships
Solution focused on a
complex problem with
several interrelationships
Solution focused on a complex
problem with multiple complex
interrelationships
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PM Resourcing – Skill Levels
• Project• Size
• Scope
• Complexity
• Position• Accountability
• Alignment
• Time Commitment
• Person • Leadership Level
• Education
• Experience
•Project Manager 3
•Project Manager 2
•Project Manager 1
•Project Analyst 3
•Project Analyst 2
•Project Analyst 1
•Project Assistant Coord
ina
te
M
anag
e
Lead
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Project Manager Skills Set – Position – Accountability
Fully
Accountable
Significant
Accountability
Partial
Accountability
No
Accountability Limited
Accountability
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Project Manager Skills Set – Position – Alignment
Report Directly
to Sponsor
Report Indirectly
to Overall Project
Manager
No Project
Related
Reporting
Report to Functional
Manager Report Directly
to Overall
Project Manager
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Project Manager Skills Set – Position – Time Commitment
Full time –
Dedicated
Project
Assignment
Spend 25%
Overall Project
Management
Minimal – fit into
daily dutiesDedicate small % of
time to Project Mgmt Spend 50% on
Overall Project
Management
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PM Resourcing – Skill Levels
• Project• Size
• Scope
• Complexity
• Position• Accountability
• Alignment
• Time Commitment
• Person • Leadership Level
• Education
• Experience
•Project Manager 3
•Project Manager 2
•Project Manager 1
•Project Analyst 3
•Project Analyst 2
•Project Analyst 1
•Project Assistant Coord
ina
te
M
anag
e
Lead
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Project Manager Skills Set – Person – Leadership
Provide overall
vision and
direction to
project
Provide direction
to major project
component
Manage and
direct specific
project function
Perform
assigned tasks Lead functional
activities
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Project Manager Skills Set – Person – Education
Master’s Degree
Prefer PM
Certification
Bachelor’s Degree
2 yrs college course work
Bachelor’s Degree Plan for Masters or PM certification.
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Project Manager Skills Set – Person – Experience
8 – 10+ yrs of
business mgmt
experience, and
medium/large
project mgmt
4 – 6+ yrs of
business mgmt
experience, and
small project mgmt
3 – 5+ yrs of business mgmt
experience, and manage some
PM activities6 – 8+ yrs of
business mgmt
experience, and
small/medium
project mgmt
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How to enhance your PM skills?
• Project• Size
• Scope
• Complexity
• Position• Accountability
• Alignment
• Time Commitment
• Person • Leadership Level
• Education
• Experience
• Obtain experience with larger, more complex
projects
• Assume more accountability for project activities
• Request additional project management tasks
• Study and practice PM skills
• Obtain formal education
• Increase number of project experiences
• Get a mentor, be a mentor
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Questions, Comments, Suggestions