THE COMPLETE GUIDE FOR UNDERSTANDING

WARRANTIES

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WHAT IS A WARRANTY?

IT IS A PROMISE TO PROVIDE: (FOR A CERTAIN TIME PERIOD)

#REPAIR#MAINTENANCE #REPLACEMENT #REFUND OF A PRODUCT

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WARRANTIES COME WITH MOST MAJOR PURCHASES:

#DIFFERENT MANUFACTURERS HAVE DIFFERENT WARRANTIES #THE EXTENT OF THE COVERAGE VARIES

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WHAT IS A WARRANTY?

HOW DOES A WARRANTY WORK?

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LET’S SEE…

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HOW DOES A WARRANTY WORK?

#1 HOW LONG DOES A WARRANTY LAST?- EVERY WARRANTY LIFETIME IS DIFFERENT

#2 WHAT IS IMPORTANT TO CHECK?- WARRANTY START DATE AND EXPIRY DATE- CONDITIONS THAT MAY VOID COVERAGE

#3 HOW DO I ENFORCE A WARRANTY? -THE SELLER OR THE MANUFACTURER PROVIDES YOU WITH WARRANTY

- CHECK THE CONTACT INFORMATION - ENQUIRE BEFORE BUYING IF UNCERTAIN

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HOW DOES A WARRANTY WORK?

#4 WHAT HAPPENS IF A PRODUCT FAILS WITHIN THE WARRANTY PERIOD?

 CHECK YOUR WARRANTY TO SEE IF THE COMPANY WILL:

- REPAIR THE ITEM- REPLACE IT- REFUND YOUR MONEY

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HOW DOES A WARRANTY WORK?

#5 WHAT PARTS AND REPAIR PROBLEMS ARE COVERED BY WARRANTY?

READ YOUR WARRANTY TO SEE IF:

- PARTS OF THE PRODUCT ARE EXCLUDED- CERTAIN TYPES OF REPAIRS ARE NOT COVERED 

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HOW DOES A WARRANTY WORK?

#6 DOES A WARRANTY COVER "CONSEQUENTIAL DAMAGES"?

  MOST WARRANTIES DO NOT COVER:

- DAMAGES THAT ARE CAUSED BY THE PRODUCT- YOUR TIME AND COSTS FOR GETTING THE PROBLEM REPAIRED

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HOW DOES A WARRANTY WORK?

#7 WHAT IS A LIMITED OR CONDITIONED WARRANTY?

CERTAIN WARRANTIES PROVIDE: COVERAGE ONLY IF YOU KEEP OR USE THE PRODUCT AS DIRECTED

MAKE SURE TO CHECK THAT THE WARRANTY WILL MEET YOUR NEEDS

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HOW DOES A WARRANTY WORK?

#8 HOW DOES AN ORAL WARRANTY WORK? 

IF A SALESPERSON MAKES A COMMITMENT ORALLY, MAKE SURE TO GET IT IN WRITING

IF NOT, YOU MAY NOT BE ABLE TO GET THE SERVICE THAT WAS PROMISED

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HOW DOES A WARRANTY WORK?

WHAT IS AN EXTENDED WARRANTY?

THE EXTENDED WARRANTIES COSTS EXTRA AND ARE SOLD SEPARATELY

DO YOU NEED IT? CONSIDER:

- NORMAL WARRANTY COVERAGE & LIFETIME- EXTENDED WARRANTY LIFETIME- EXTENDED WARRANTY COST VS. PRODUCT COST

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WHAT PROTECTION DOES THE LAW GIVE ME IF MY PRODUCT BREAKS?

IN THE U.S. & THE U.K.CONSUMERS ARE PROTECTED TO

AN EXTENT BY LAW

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DO YOU KNOW YOUR CONSUMER RIGHTS?

IN THE U.S.“IMPLIED WARRANTIES” ARE CREATED BY STATE LAW

IN THE U.K.CONSUMERS ARE WELL PROTECTED BY DEFAULT 

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WHAT IS AN IMPLIED WARRANTY?

#1 WARRANTY OF MERCHANTABILITY- AS PROMISED , THE PRODUCT WILL DO WHAT IS MARKETED TO DO

#2 WARRANTY OF FITNESS- ON THE SELLER'S ADVICE, THE PRODUCT IS SUITABLE FOR A PARTICULAR USE

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LOOK OUT! YOU SHOULD KNOW THAT…

#YOUR PURCHASE IS ALWAYS COVERED BY IMPLIED WARRANTIES, UNLESS:- IT IS MARKED "AS IS," - IT IS WRITTEN THAT NO WARRANTY IS GIVEN

#HOW LONG DOES AN IMPLIED WARRANTY LAST? - DEPENDS. IT COULD BE AS LONG AS FOUR YEARS

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THE “6 MONTH” RULEHOW DOES IT WORK?

#FAULTY GOOD- SIX MONTHS FROM YOUR PURCHASE TO TAKE IT BACK- THE RETAILER HAS TO PROVE THAT IT WAS NOT FAULTY WHEN YOU BOUGHT IT 

#AFTER THE FIRST 6 MONTHS - STILL STRONG RIGHTS FOR SIX YEARS - YOU HAVE TO PROVE THE GOOD WAS FAULTY WHEN YOU BOUGHT IT 

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HOW TO MINIMIZE PROBLEMS WITH YOUR WARRANTY?

EASY TIPS

#READ THE WARRANTY BEFORE YOU BUY#SAVE YOUR RECEIPT AND STORE IT WITH THE WARRANTY #CONSIDER THE COMPANY REPUTATION OFFERING THE WARRANTY#FOLLOW INSTRUCTIONS AND USE AS ADVISED

FOR FURTHER INFORMATION VISIT

(US: HTTP://WWW.CONSUMER.FTC.GOV/) (UK: HTTPS://WWW.GOV.UK/CONSUMER-PROTECTION-RIGHTS)

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HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS?

#DID YOU READ THE PRODUCT INSTRUCTIONS AND WARRANTY CAREFULLY?

- DON'T EXPECT YOUR PRODUCT TO DO SOMETHING THAT IT WASN'T DESIGNED FOR

#WHAT HAPPENS WHEN YOU MAKE A WARRANTY CLAIM DURING THE WARRANTY PERIOD?

- IF THE PRODUCT WASN'T FIXED PROPERLY THE COMPANY MUST CORRECT THE PROBLEM

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HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS?

#WHAT CAN YOU DO? - SPEAK DIRECTLY WITH THE SELLER- WRITE TO THE MANUFACTURER - LOOK FOR THE COMPANY'S MAILING ADDRESS ON YOUR WARRANTY

#MAKE SURE TO - SEND ALL LETTERS BY CERTIFIED MAIL- RETURN RECEIPT REQUESTED- KEEP COPIES

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HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS?

#CONTACT A CONSUMER PROTECTION OFFICE

US: http://www.consumer.ftc.gov/ 

UK: https://www.gov.uk/consumer-protection-rights

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HOW TO RESOLVE DISPUTES ABOUT WARRANTY RIGHTS?

#GO TO A SMALL CLAIMS COURT (U.S.) IF THE DISAGREEMENT IS LESS THAN $750

#CONSIDER A LAWSUIT FOR DAMAGES OR ANY OTHER TYPE OF RELIEF THE COURT AWARDS

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SAVE MONEY & TIME MANAGING AND ENFORCING YOUR "WARRANTY" RIGHTS

HOW CAN YOU EXTEND YOUR PRODUCTS LIFETIME?

#SAVING DOCUMENTATION#UNDERSTANDING THE WARRANTY #KNOWING HOW TO MAKE A CLAIM

AS CONSUMERS…

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BEFORE YOU GO…

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