what is dynamics 365? and how microsoft is modernizing dynamics using office 365 and azure as a...
TRANSCRIPT
EVALS / PRIZES
Bring all items to the 6th Info Desk
• Bingo Cards = how you win prizes at the
end of the event.
• The cards must be stamped by ALL the
Sponsors by the last session (4pm)
• Fill out speakers evaluations (located in
the front of the rooms
• Fill out the event evaluations27 in Curved Samsung
Lenovo IdeaPad
Name your game bundle
WHAT IS DYNAMICS 365?How Microsoft is using Azure and Office 365 to modernize
their business applications?
WHO I’M I?
Nicolas Georgeault
Founder and CEO @MuBrain Inc.
More than 20 years of experience in IT
9 with SharePoint
8 as a SharePoint MVP and Office Servers and Services MVP
Machine Leaning certificate from Stanford University
Co-author of Microsoft SharePoint Server 2010 et 2013 French books
Email/Yammer: [email protected]
Twitter: @ngeorgeault
Blog: http://georgeault.net
THANK YOUEVENT SPONSORS
We appreciated you supporting the
New York SharePoint Community!
• Diamond, Platinum, Gold, & Silver have
tables scattered throughout
• Please visit them and inquire about their
products & services
• To be eligible for prizes make sure to get
your bingo card stamped by ALL sponsors
• Raffle at the end of the day and you must
be present to win!
USING AZURE AND OFFICE 365 FOR APPLICATION MODERNIZATION
• Simplify management and operations
• Continue to take advantage of previous development
investments
• Reassure users with identical versions
• Unify authentication
• Provide an "abstraction layer" of the service
• Consuming Services Available in Office 365
• Homogenize the Experiences
• Transforming the backend without worrying users
• Innovate on the management and structure of data in a
transparent way
• Edit in depth and take advantage of the BigData
• Benefit from the contribution of Azure services
• Enrich the product with intelligence functionalities
• Connect systems altogether
• Identify correlations in uses and processes
Publish applications “as is” in the cloud
Make client applications more reliable
Transform the backend
Extend cross-functionalities
MODERNIZATION IN 4 STEPS
WHAT IS DYNAMICS 365?
CRM ERP
A NEW ERA OF INTELLIGENT BUSINESS APPLICATIONS
CRM ERPMicrosoftDynamics 365
A NEW ERA OF INTELLIGENT BUSINESS APPLICATIONS
MICROSOFT DYNAMICS 365
MICROSOFT DYNAMICS
Before Now
Dynamics CRM
• Sales, Service, Marketing
• Field Service
• Project Service Automation
• Social Engagement
Dynamics AX
‘Project Madeira’
Dynamics 365 for Sales
Dynamics 365 for Customer Service
Dynamics 365 for Marketing
Dynamics 365 for Field Service
Dynamics 365 for Project Service Automation
Dynamics 365 for Operations (Enterprise Edition)
Dynamics GP
Dynamics NAV
Dynamics SL
Dynamics GP
Dynamics NAV
Dynamics SL
Dynamics 365 for Financials (Business Edition)
• Portals
• Gamification
• Voice of the Customer
• Unified Service Desk
Microsoft
Sales
CustomerService
Field Service
Project ServiceAutomation
Operations
Finance
Marketing
SALES
Features
Opportunity Management
Social Selling
Office 365 Productivity
Mobility
Account Management
Activity Management
Intelligence
Scenarios
B2B or B2C pipeline management
Stakeholder Management
Membership Management
Wealth Management
Donations and Fundraising
Grants Management
Loyalty Management
SALES EXAMPLES
MARKETING
Empired support Marketo and ClickDimensions as strategic marketing platform providers partners. There are other Marketing platforms that integrate with Dynamics 365 additionally.
Features
Lead Management
Campaign Planning
Marketing Lists
Social Engagement
Intelligence
Enterprise Marketing*
Business Marketing*
Scenarios
Nurture marketing
Contextual customization
Omni-channel marketing
Progressive profiling
Event management
Web analytics
MARKETING EXAMPLES
FIELD SERVICE
Features
Scheduling & Dispatch
Asset and Warranty Management
Service Agreements
Inventory Management
Resource Management
Customer billing
Dedicated Mobile App
Scenarios
Connected Field Service (IoT)
Traditional asset break/fix
Healthcare client management
Financial services on-the-road
Home services (car service, home maintenance)
Facilities booking
FIELD SERVICE EXAMPLES
PROJECT SERVICE AUTOMATION
Features
Scheduling
Resource Management
Time & Expenses
Project Planning
Team Collaboration
Customer Billing
Intelligence
Scenarios
Business / Professional Services
Construction
Engineering
Legal
Accounting
IT
PROJECT SERVICE
CUSTOMER SERVICE
Features
Case Management
Self Service Portal
Agent Enablement (Unified Service Desk)
Integrated Social Engagement
Knowledge Base Management
Omni-Channel Communication
Intelligence
Scenarios
Employee Self Service (HR / Help Desk)
Customer / Partner Self Service
Complaints and Issues Management
Call Centre
Public sector citizen services
Claims management
Client care
Empired Ltd.
FINANCIALS EXAMPLE
FINANCE
Features
Supplier / Vendor Management Sales Invoicing
General Ledger Product Management
Accounts Payable Mobility
Accounts Receivable Analytics and Reporting
OPERATIONS
OPERATIONS
Features
Retail Budget Control
Procurement & Sourcing Warehouse Management
Supply Chain Management Transportation Management
Project Accounting Inventory Management
Human Capital Management Order fulfillment
Manufacturing Mobility
Financial Management (AR/AP/GL) Analytics and Reporting
END-TO-END BUSINESS PROCESS
PROCESS
PERSONAS
Customer
lifetime value
Pricing, discounts,
taxation
Product
availability
Order information,
resource
reservations
MANAGER
Payment
history
Problems, Issues,
Requests
UNIFIED UI
EMBEDDED POWER BI
MOBILITY
OUTLOOK INTEGRATION
HOW ARE MY PEOPLE SUPPORTED IN THEIR DECISION MAKING?
Data
Interactive dashboards
Why did it happen?
Predictions
What will happen?
Recommendations
What should I do?
Decision automation
Decision support
VALUE
Static reports
What happened?Manual process
DYNAMICS 365 — INTELLIGENCE BUILT-IN
Dashboards and reports
Power BI
Forecasting
Artificial Intelligence
RELATIONSHIP INSIGHT
INTELLIGENCE BUILT-IN TODAY
Sales Relationship Insights Cross-sell / Up-sellProduct
Recommendations
Customer
Service
Knowledge Base Insights
Previous Caserecommendations
Customer Insights
Marketing Lead Scoring Intent Analysis Sentiment Analysis
Field
ServicePreemptive Service Resource Optimization
Project Service
AutomationResource Optimization
Operations Demand Forecasting Cash Flow ForecastPredictive Sales and Inventory Forecast
HOW DO I ADAPT AND EXTEND THE STANDARD BUSINESS PROCESSES TO MY
PROCESSES?
DYNAMICS 365 BUSINESS APPS
ADAPTABILITY OF BUSINESS PROCESSES
Other datasources
Microsoft AppSource
3rd PARTY APPS PURPOSE BUILT APPS FOR MY TEAM
Custom Apps by PowerApps
Compose Workflow by Microsoft Flow
OFFICE 365,APPS &
DASHBOARDS
PRODUCTIVITY
MICROSOFT APPSOURCE
MICROSOFT APPSOURCE
Simplifies the discovery,
trial, and acquisition of
line-of-business apps
An ecosystem to help
business users get started
using apps faster
An ecosystem to help
business users get started
using apps faster
MICROSOFT POWERAPPS
EXTENSIBILITY
Dynamics 365PowerApps/ Microsoft
Flow
Power User / IT Pro
Systems Integrator / Developer
new
CONNECTOR
CONNECTORS
GATEWAYS
PowerApps
MSFT Flow
CUSTOM
Common Data Service
COMMON DATA MODEL - CDM
THE CDM - BACKBONE FOR ALL YOUR BUSINESS DATA
PUBLIC ROADMAP
YOUR QUESTIONS?
• Dive into the Microsoft Common Data Model – Ignite 2016
• https://channel9.msdn.com/events/Ignite/2016/BRK3315
• PowerApps and the Common Data Service – Azure Friday
• https://channel9.msdn.com/Shows/Azure-Friday/PowerApps-and-the-Common-Data-Service
• Dynamics 365 public roadmap
• https://roadmap.dynamics.com/
•
REFERENCES
Beer Authority
300 W 40h St
[across the street]
Join us for a round of drinks & some
appetizers
http://www.beerauthoritynyc.com
EVALS / PRIZES
Bring all items to the 6th Info Desk
• Bingo Cards = how you win prizes at the
end of the event.
• The cards must be stamped by ALL the
Sponsors by the last session (4pm)
• Fill out speakers evaluations (located in
the front of the rooms
• Fill out the event evaluations27 in Curved Samsung
Lenovo IdeaPad
Name your game bundle
THANK YOUEVENT SPONSORS
We appreciated you supporting the
New York SharePoint Community!
• Diamond, Platinum, Gold, & Silver have
tables scattered throughout
• Please visit them and inquire about their
products & services
• To be eligible for prizes make sure to get
your bingo card stamped by ALL sponsors
• Raffle at the end of the day and you must
be present to win!