Introduction

What is EASIER?

Roll Out Plans & Methodology

Store Managers Experience of EASIER

Transfer to Store

Store Visit

Agenda

CREATING

A NEW

RELATIONSHIP

WITH THE

CUSTOMER

…

01

02 Customer Connections

03 Colleagues

What is Easier?

04 Core Functions

05 Finance & HR

01What is Easier?

CREATING

A NEW

RELATIONSHIP

WITH THE

CUSTOMER

AIM 1Enable us to

meet the changing

customer shopping

habits

Recognise and adapt tothe changing

shopping habits of our Customer

Engagewith a more digital savvy generation

Make it easier for Customers to shop when,

where & however they

want to

AIM 2Make it Easier for

Stores to serve

Customers and carry

out their daily tasks

Serving Customers in

the aisle

Reducingtasks, becoming

more efficient

Mobility, access and operate on

the move

AIM 3Establish unified and

integrated processes

and systems across

the Group

Group wide unified

processes

Integration of our systems & processes

Simplification to make us

more efficient

AIM 4Build a flexible and

future proof

systems

architecture

02Customer Connections

Making it easier for our

customers to shop, wherever

and however they want

Customer

ConnectionsSeamless shopping

experience from

browsing through to

buying, in store or

digitally.

How a customer connects

with us is changing, we

want to stay continuously

connected whether they are:

Customer

ConnectionsSeamless shopping

experience from

browsing through to

buying, in store or

digitally.

DIGITAL

IN STORE

Seamless experience on

any device on the marketDIGITAL

Multi device capability –

desktop, tablet and mobile

Improved navigation,

product content and help &

advice

Increasedrange to purchase

online

Single viewof the customer– however the

customer is connecting

with us

Seamless processes and

modern ways to payIN STORE

In storeordering system that looks and

feels like awebsite

Instantaccess to

service tools e.g. calculators

New payment solutions

Personalisedcommunications

with thecustomer

03Colleagues

Making it easier for colleagues to work

Colleagues

Quicker daily routines

and easier to offer help

and advice through new,

intuitive apps and

devices.

Streamlined functions

menu

Simplified operational

tasks

Removalof time

consuming tasks

Additional functionality

for the shopfloor

04Core Functions

More integrated,

accurate and automated

systems and processes.

CoreFunctions

Unified ways of

working across

the Group.

110Unified processes

across the group

Unified

ways of

working

Product Database

SellingPrice

Contracts

Product Costing

Article Hierarchy

Operating in a Store

Setting Promotions

Unified Processes

EASIER doesn't necessarily mean EASY

You don’t get unified processes across all

OpCos without hard work

110 Processes mapped to

create unified ways of working

across the Group

Plan...

Buy...

Move...

Sell

05Finance & HR

More integrated, efficient and

streamlined systems and processes;

making data more accurate and

accessible for colleagues.

Finance

Managers can make

more informed and

quicker decisions about

their team and their

business.

More value added

information and better

controls – less admin and

number crunching:

Finance & Reporting

Common KPI’s – one

version of the truth

Intuitive self-service reporting

Efficiency and automation

Integrated and

collaborative planning

Better cost control

HR

Managers can make

more informed and

quicker decisions about

their team and their

business.

Improved candidate,

employee and manager

experience

HR

Common framework for

managing colleagues

Colleagues will manage their

own data profile any place, any time through

Employee Self Serve

Line managers

have real time information on

their teams

End to end talent

management framework

WE ARE…

Making it

Easier for our

Customers to

shop

Making it

Easier for our

Colleagues to

work

Making it

Easier through

our unified

process &

systems

Making it

Easier with a

future proof

system

architecture

AIM 1Enable us to meet

the changing

customer shopping

habits

AIM 2Make it Easier for

Stores to serve

Customers and

carry out their daily

tasks

AIM 3Establish unified

and integrated

processes and

systems across

the Group

AIM 4Build a flexible and

future proof

systems

architecture

4 AIMS FOR THE EASIER PROGRAMME…

WHAT

MAKES

BIG I.T.

PROJECTS

FAIL?Functionality doesn't work end to end

Technology stack

doesn't work end to end

Dual running

Transition

integration issues,

interfaces and

data

Scope creep during roll

out

Dual running

Business effort in

dual running

Our methodology was designed

to address these core issues….

Full

end to end

system built

and piloted

Fully roll

out capable

technology stack

built and piloted,

need to plug

in capacity

nothing else

Roll out as

end to end

system

Manage

scope

creep

All end to end

processes

built by cross

business

experts

Not by

functional

area (e.g.

finance)

I review

all change

controls and

control

process

Exec

has final

say on any

functional

changes

What role did pilot have

in this methodology?

Test as much

end to end

functionality

as possible

Testing

over 75% of

end to end

functionality

All core

functionality

tested

Test fully roll

out capable

technology

stack

Core SAP

functionality

running on

SAP cloud

IT

implementation

methodologies

Test roll out

methods

Implementation

in store and

centre

Data

quality and

transition

Pilot Status

End to End functionality working

Technology stack working

Implementation in

store went well

Last 4 stores had very ‘light touch’ testing

full roll out methodology

First 4 stores had full

support from project team

IT related implementation

methodologies & DataProcess now working well

Learnings early in pilot, and early stores

Kingfisher company wide roll out,

as per methodology…

Rolled out

end to end as

a complete

system suite

Geographic

roll out by

store

groups

Building on

confidence of

end to end

solution and

technology

stack

Reduce dual

running time

as much as

possible

Fast roll out

Easy to

implement in

store

Rigorous control

of any changes to

system outside of

legal and financial

requirements

Roll Out Plan

2015 2016 2017 2018 2019

Template Build & Pilot

UK

France

Poland & Russia

Spain, Portugal, France, Romania

UK

Roll Out Status

Detailed

B&Q roll out plan

agreed and being

actioned for 2016

implementation

Castorama

France roll out

project launched

on 6th October

in Lille…

CREATING A NEWRELATIONSHIPWITH THE CUSTOMER