what patients want
DESCRIPTION
Where\’s the disconnect between what patients want and what hospitals offer! Inspired by Scott McKain\’s work , it\’s a small attempt to apply the thoughts to healthcare in IndiaFeel free to reuse the presentation.Dr Vijay Raaghavan NTRANSCRIPT
![Page 1: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/1.jpg)
What hospitals are currently offering ?
The Big key and a small Lock
What patients want ?
Dr Vijay Raaghavan N I Engagement Manager I Medium Healthcare Consulting
www.med-ium.com
![Page 2: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/2.jpg)
CureWhat patients want !
What hospitals are currently offering
Treatment
![Page 3: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/3.jpg)
Experience What patients want !
What hospitals are currently offering
Service
![Page 4: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/4.jpg)
Personalization
What patients want !
What hospitals are currently offering
StandardizedCare
![Page 5: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/5.jpg)
Uniqueness
What patients want !
What hospitals are currently offering
Sameness
![Page 6: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/6.jpg)
Co-ordinatedCare
What patients want !
What hospitals are currently offering
Confused Care
![Page 7: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/7.jpg)
Listen to me !
What patients want !
What hospitals are currently offering
You listen to me !
![Page 8: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/8.jpg)
Hospitals will soon go extinct
If they ……..
Didn’t listen to the patient
![Page 9: What Patients Want](https://reader036.vdocument.in/reader036/viewer/2022081602/554b54fbb4c905793d8b4a35/html5/thumbnails/9.jpg)
Dr Vijay Raaghavan N I Engagement Manager I Medium Healthcare Consulting
www.med-ium.com
Inspired by Scott McKain’s award winning book “What Customers Really Want “
Thank You
Hope you now know the right set of keys !