what tactical communication is not! - aha! process...tactical communication is a currently a one-day...

1Copyright 2020 by aha! Process Inc. All Rights Reserved. www.ahaprocess.com

A Framework for Understanding Poverty by Dr. Ruby K. Payne

Tactical Communication, First Responder Edition

by Jodi Pfarr

Acknowledgments


What Tactical Communication is NOT!

This is NOT a racial orcultural diversity training. THIS IS NOT KUMBAYA. THIS IS NOT HUG A

THUG. THIS IS NOT AN EXCUSE

FOR BAD BEHAVIOR ORCRIMINAL ACTIVITY.

Presented at aha! Process 2020 Addressing the Challenges of Poverty Conference

www.ahaprocess.com 1


THE GOAL of TACTICAL COMMUNICATION is to focus on economic diversity.

An opportunity to:Strengthen RELATIONSHIPS.

Increase SAFETY.Lower Community COMPLAINTS.

RECOGNIZE Biases.Improve DE-ESCALATION.

PROTECT and PRESERVE Life.


Before we answer that, let’s participate in a

GROUP ACTIVITY!

How do we create these opportunities?




List TRAITS of a “bad leader” and “good leader”

NOTE: In order to maintain safety standards, this training will be modified.


Traits of ‘Bad Leaders’

Unable to lead Lie

Won’t follow through Have “favorites” Know it all Arrogant Do what is in their own

best interest

Don’t listen




Fair Honest Respectful Open

Professional Treat all people equally Follow through

Traits of ‘Good Leaders’

Act based on the best interests of all

Strong Willing to discuss a matter

GOOD LEADER

I got your 6


“Bad leader” & “Good leader”

Group activity

RESPONSE




Do only what you have to do Give less than 100% Don’t listen to them

Develop bad attitude Learn to watch your back Take care of only yourself Look for ways to hinder them

Fight against them and their decisions

Hold little or no respect for them and their decisionsMake official complaints Quit altogether

Responses to ‘Bad Leaders’


Give them 100% of your time and energyListen to them

Work harderBack them up

Hold respect for them and their decisions

Willingness to be a team playerAccept and adhere to their decisions, even

when it isn’t what you may have wanted

Responses to ‘Good Leaders’




Now, what type of leader are you?

Key Point


How do we create these opportunities?

By breaking down:MENTAL MODELS HIDDEN RULES

ANDLANGUAGE REGISTERSFor the three economic classes of Poverty, Middle Class, and Wealth

The workshop also explores how each respondsdifferently to EMERGENCY situations.




What is a mental model?

A mental model is an explanation of someone’s thought process about how we understand the world. Mental models help to simplify the complex into understandable and organizable information.


A day in the life of a person in middle class (pages 8–10)

Group Activity

Create a Mental Model of Middle Class

ACHIEVEMENT




Example of a Mental Model?

MIDDLE CLASS

MENTAL MODEL


A day in the life of a person in poverty (page 3)

Group Activity

Create a Mental Model of Poverty

RELATIONSHIPS





POVERTY

MENTAL MODEL


A day in the life of a person in wealth (pages 11–12)

Group Activity

Create a Mental Model of Wealth

CONNECTIONS





WEALTH

MENTAL MODEL


Group activity

Create a Mental Model of a First Responder

CALL TO DUTY

A day in the life of a first responder






What is the meaning of hidden rules?

Hidden rules are the unspoken habits and cues of a group. They reflect the mindsets that are needed to survive in that economic reality.




Key question: Was it presented well? Presentation important

Key question: Did you have enough? Quantity important

Key question: Did you like it? Quality important

POVERTY

MIDDLE CLASS

WEALTH

Food


Depends on who has the moneyWEALTH

Tends to be patriarchalMIDDLE CLASS

Tends to be matriarchalPOVERTY

Household Dynamics




HIDDEN RULES FIRST RESPONDER

When eating at a restaurant with your family, you sit with your back to the wall and cover all exits.

When speaking to a person who has their hands in their pockets, ask them to remove them from their pockets.

LAW ENFORCEMENT

LAW ENFORCEMENT


What are registers of language?

Language register is the level of formality in our language, either spoken or written. It can be formal or casual.Formal speech is proper, while

casual speech is conversational.




Casual Register(the language

of close friends)

Formal Register(the language of school

and business)Wazzup? How are you doing?

My bad. It was my fault; please excuse me. I accept responsibility for my grievous

error. I apologize for my faux pas.

…Groan… I made a mistake. I feel uncomfortable. I do not wish to comply with your request.

Would you consider an alternative?

Casual and Formal Register


In a faraway land called Cleveland,there was a magical gas station…




Formal Register

FORMAL REGISTERIn a magical land called Cleveland,

there was a gas station.

So, let’s discuss what information we gathered.


Casual Register

CASUAL REGISTERIn a magical land called Cleveland,

there was a gas station.

So, let’s discuss what information we gathered.




Some of us already do this naturally.

Some of us are curious. Some of us could...?

Some of Us


This all sounds good,BUT

how do we know Tactical Communication

really works?




MAY 15, 2018MAY 15, 2018

Lucas County, Ohio


Lucas County, Ohio




Six weeks later,Tactical Communication

was put to the test

by way of an officer-involved shooting on July 27, 2018.


Lucas County, Ohio, July 27, 2018




Lucas County, Ohio, July 27, 2018

Let’s break down what did and did not happen.No K-9s

No riot gearNo visible SWAT team

The grandmother was brought inThe dashcam video was released immediately

Why were these actions important?


Lucas County, Ohio, July 28, 2018 We must build relationships in our communities.




TACTICAL COMMUNICATION is a currently a one-day workshop

Workshop objectives are to help first responders understand how the three economic classes respond

differently to emergency situations. Create and analyze MENTAL MODELS

Explore the HIDDEN RULES Explain LANGUAGE REGISTERS

Identify TOOLS FOR IMPROVING OUTCOMES.– INCREASE EFFECTIVENESS AND EFFICIENCY

– AID WITH DE-ESCALATION AND

– REDUCE CONFLICT AND COMPLAINTS


Officer Angel A. D. Tucker Oregon Ohio Police Division5330 Seaman Rd., Oregon, OH 43616Email: [email protected]

Gary D. RudickEmail: [email protected]. Box 352 Spavinaw, Oklahoma 74366Phone: (918) 764-5556

“The public won’t care what you know till they know that you care.” –John McWhorter

“The public won’t care what you know till they knowthat you care.” –John McWhorter



what tactical communication is not! - aha! process...tactical communication is a currently a one-day...

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